<p>We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract to permanent position offering a great opportunity to grow within the healthcare and social assistance industry. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a detail-oriented demeanor.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries and provide timely resolutions.</p><p>• Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all interactions.</p><p>• Perform accurate data entry and ensure the proper handling of customer information.</p><p>• Manage email correspondence and respond to inquiries promptly and effectively.</p><p>• Utilize Microsoft Excel and Word to document and organize customer information and reports.</p><p>• Process order entries and ensure billing is completed accurately.</p><p>• Collaborate with internal staff and vendors to identify and address specific needs.</p><p>• Stay informed on basic medical knowledge to better assist customers within the healthcare industry.</p><p>• Maintain compliance with company policies and procedures while handling sensitive information.</p>
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a long-term contract position within the manufacturing industry, offering an excellent opportunity to work in a fast-paced, collaborative environment. The ideal candidate will excel at managing inbound calls and providing exceptional service while handling customer inquiries and administrative tasks.<br><br>Responsibilities:<br>• Respond promptly to inbound customer calls, ensuring accurate information is provided and issues are resolved efficiently.<br>• Deliver outstanding customer service by addressing inquiries, concerns, and requests with great attention to detail.<br>• Perform data entry tasks with precision, maintaining accurate records of customer interactions and transactions.<br>• Schedule appointments and manage calendars as needed to support customer or team requirements.<br>• Process orders and handle order entry tasks to ensure timely and accurate fulfillment.<br>• Communicate effectively through email correspondence to address customer needs and follow up on pending matters.<br>• Utilize Microsoft Excel and Word for documentation, reporting, and other administrative purposes.<br>• Maintain a strong focus on quality and accuracy in all interactions, adhering to company policies and procedures.<br>• Collaborate with team members to improve workflow and enhance customer satisfaction.<br>• Adapt to a fast-paced call center environment while staying organized and meeting performance targets.
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
<p>We are looking for an organized and customer-focused part-time Front Desk Coordinator to join our team in Charlotte, North Carolina. In this contract position, you will serve as the first point of contact for visitors and callers, ensuring excellent service and smooth operations at the front desk. This role is ideal for someone with strong communication skills and a detail-oriented demeanor. <strong>The hours will be Tuesdays 7am-2pm, Wednesdays 2pm-8pm, Fridays 2pm-8pm, and Saturdays 9am-5pm. </strong></p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors warmly and assist them with inquiries or directing them to the appropriate departments.</p><p>• Manage a multi-line phone system, including answering inbound calls and transferring them efficiently.</p><p>• Provide concierge services to ensure guests and clients have a seamless and pleasant experience.</p><p>• Handle receptionist duties such as scheduling appointments, maintaining records, and managing correspondence.</p><p>• Ensure the front desk area remains organized and presentable at all times.</p><p>• Respond promptly to customer needs and resolve issues with professionalism.</p><p>• Assist with administrative tasks to support the broader team as needed.</p><p>• Monitor and manage incoming communications, including emails and mail deliveries.</p><p>• Maintain confidentiality when handling sensitive information or documents.</p><p>• Collaborate with team members to improve front desk processes and enhance customer satisfaction.</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will play a vital part in managing overdue accounts and ensuring timely payment resolution. This position is ideal for someone with a strong background in commercial and consumer collections, who thrives in a fast-paced environment within the manufacturing industry.<br><br>Responsibilities:<br>• Manage and follow up on overdue accounts to ensure timely payment and resolution.<br>• Communicate effectively with clients to address billing discrepancies and payment issues.<br>• Utilize established credit and collection processes to recover outstanding debts.<br>• Maintain accurate records of collection activities and payment agreements.<br>• Collaborate with internal teams to resolve account disputes and ensure client satisfaction.<br>• Analyze account histories to identify patterns and recommend actions for improvement.<br>• Prepare detailed reports on collection efforts and account statuses.<br>• Ensure compliance with company policies and legal standards during all collection activities.<br>• Support the team in achieving monthly collection targets and financial goals.
