<p>We are looking for a dedicated and detail-oriented<strong> BILINGUAL in English and Spanish</strong> Customer Service Representative to join our team in Fort Mill, South Carolina. This position offers the opportunity to work in a dynamic environment within the telecom services industry. As a contract-to-permanent role, it provides the potential for long-term growth and stability.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by responding to inbound and outbound calls efficiently and with strong attention to detail.</p><p>• Manage data entry tasks with a high level of accuracy and thoroughness.</p><p>• Handle order entry processes, ensuring timely and accurate completion.</p><p>• Assist with front desk responsibilities for an hour weekly and provide coverage during receptionist absences.</p><p>• Support event-related customer inquiries, including monthly events and quarterly major events.</p><p>• Address approximately 15 customer calls daily, with increased volume during major events.</p><p>• Collaborate with customer service teams across two companies to ensure seamless operations.</p><p>• Provide bilingual support in Spanish for translation and communication purposes, if applicable.</p><p>• Uphold punctuality and reliability while fostering a team-oriented work environment.</p><p>• Maintain a strong focus on detail and long-term fit within the organization.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract to permanent position, offering a great opportunity to showcase your skills in customer service and administrative support. The role is fully in-person and requires a proactive individual who thrives in a small office environment.<br><br>Responsibilities:<br>• Provide accurate and timely updates on customer orders and tracking details.<br>• Process and manage sample requests, ensuring customer satisfaction.<br>• Create and maintain Purchase Orders and Sales Orders using QuickBooks.<br>• Obtain and provide freight quotes, coordinating pickups with carriers as needed.<br>• Scan, organize, and file essential documentation.<br>• Maintain and update customer records within company systems, including Voze.<br>• Support accounts payable and receivable functions by generating invoices and following up on overdue accounts.<br>• Enter and track vendor bills with accuracy.<br>• Handle customer credit applications, including conducting credit checks and verifying references.
<p>We are looking for a motivated and personable <strong><u>Bilingual</u></strong> (Spanish) Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers an exciting opportunity to engage with customers, manage inquiries, and contribute to our continued success. The ideal candidate is proactive, organized, and eager to build strong relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach efforts, including cold calls, to potential and existing customers in a detail-oriented and engaging manner.</p><p>• Handle customer inquiries and interactions, ensuring a seamless and positive experience from start to finish.</p><p>• Utilize Salesforce to maintain accurate records of customer data, communications, and progress towards sales or service goals.</p><p>• Stay organized and manage tasks efficiently, ensuring timely follow-ups and attention to detail.</p><p>• Meet and exceed established metrics and performance objectives to support the team’s overall goals.</p><p>• Collaborate with team members and contribute to various initiatives in a dynamic and fast-paced environment.</p><p>• Assist with order entry and resolve customer issues effectively during inbound and outbound calls.</p><p>• Maintain a strong commitment to delivering high-quality customer service and building lasting relationships.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.</p><p>• Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.</p><p>• Process customer orders with precision, verifying details to ensure accuracy and compliance.</p><p>• Maintain detailed records of customer interactions and transactions using company systems.</p><p>• Collaborate with internal teams to address customer needs and improve service delivery.</p><p>• Ensure adherence to company policies and procedures while resolving customer concerns.</p><p>• Identify opportunities to improve customer service processes and contribute ideas for enhancement.</p><p>• Manage multiple tasks effectively while maintaining a focus on quality and efficiency.</p><p>• Provide support and guidance to customers regarding product and service offerings.</p><p>• Demonstrate a positive attitude and professionalism in all interactions.</p>
<ul><li><strong>Position: Client Service Representative (Contract Role)</strong></li><li><strong>Location: 300 South Tryon Street, Charlotte, NC 28202 </strong></li><li><strong>TYPE: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Rate: $19-$20 per hour</strong></li></ul><p> </p><p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p> </p><p><strong>Required Qualifications</strong> </p><ul><li>Education: High school or GED </li><li>0-to-1-year relevant experience required </li><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience </li><li>Excellent customer service skills </li><li>Strong written and verbal communication skills </li><li>High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls </li><li>Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner </li><li>Ability to navigate multiple systems and resources on a phone call with ease </li><li>Demonstrated ability managing multiple priorities in a fast-paced environment </li><li>Demonstrated skill troubleshooting, identifying, and resolving root cause issues </li><li>Home access to high-speed internet with speeds sufficient to support the responsibilities of the role </li></ul>
We are looking for an experienced Accounts Receivable Specialist to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in managing financial transactions, ensuring timely collections, and maintaining accurate records. This opportunity is ideal for professionals with a solid background in accounts receivable and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Process and manage accounts receivable transactions, ensuring accuracy and efficiency.<br>• Oversee cash applications and monitor cash activity to maintain up-to-date financial records.<br>• Handle commercial collections and communicate with clients to ensure timely payments.<br>• Execute billing functions, including invoice generation and account reconciliation.<br>• Utilize SAP software to manage financial data and generate reports.<br>• Collaborate with internal teams to resolve discrepancies and improve processes.<br>• Provide exceptional customer service to address client inquiries and resolve payment issues.<br>• Support month-end and year-end closing activities related to accounts receivable.<br>• Maintain compliance with company policies and financial regulations.<br>• Identify opportunities for process improvements and implement effective solutions.
We are looking for a meticulous and reliable Payroll Specialist to join our team in Charlotte, North Carolina. This role requires a strong attention to detail and the ability to manage payroll processes with precision and confidentiality. As part of this position, you will handle complex payroll functions, including compensation calculations, benefit deductions, and system troubleshooting, ensuring smooth and accurate operations.<br><br>Responsibilities:<br>• Accurately process payroll for employees using the Paycom system, ensuring timely and error-free submissions.<br>• Resolve system issues within Paycom, troubleshoot data discrepancies, and maintain system integrity.<br>• Calculate employee compensation, including commissions, bonuses, and draws, while auditing payroll data for accuracy.<br>• Collaborate with managers to clarify and implement variable pay plans and commission structures.<br>• Ensure accurate processing of benefit deductions and employer contributions, resolving discrepancies as needed.<br>• Partner with HR to manage benefit enrollment updates and related payroll adjustments.<br>• Maintain strict confidentiality when handling sensitive payroll and financial information.<br>• Act as a key resource for payroll inquiries, providing prompt and accurate assistance.<br>• Investigate and resolve payroll discrepancies to ensure consistent and accurate data.<br>• Stay compliant with company policies and payroll-related regulations to mitigate risks.
<ul><li><strong>Position: Receptionist (Contract Role Only)</strong></li><li><strong>Location: </strong>4201 Congress St, Charlotte, North Carolina, 28209, United States</li><li><strong>TYPE: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Rate: $20 - $21 per hour</strong></li><li><strong>Required Experience: Requires prior experience at the front desk/reception </strong></li></ul><p> </p><p><strong>Job Description: </strong></p><ul><li>Acts as the initial point of contact for visitors. May answer a multi-line phone.</li><li>As a Client Center Receptionist, the candidate will leave a lasting impression on employees and clients by greeting with the 10-5 rule while managing the front desk, providing light meeting planning support, and helping clients and employees with immediate solutions to their inquiries. </li><li>The ideal candidate will be analytical with excellent organizational skills and detailed oriented. </li><li>Additional day to day tasks include but are not limited to: Sort & Distribute mail/packages, provide floor tours for new employees, directing vendors, Validate parking, assist with general queries and communications from employees of all lines of business</li></ul>
<p>We are looking for a detail-oriented Billing Specialist to join our team in Cornelius, North Carolina. In this role, you will oversee accounts receivable processes, ensure timely collections, and maintain accurate financial records. Your expertise in commercial collections and cash applications will be essential to driving efficiency and supporting the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable operations, ensuring accurate and timely processing of invoices and payments.</p><p>• Handle commercial collections by following up with clients to resolve outstanding balances.</p><p>• Apply cash payments accurately to customer accounts, ensuring proper documentation.</p><p>• Monitor and reconcile accounts to identify discrepancies and take corrective actions.</p><p>• Collaborate with internal teams to streamline billing functions and improve processes.</p><p>• Generate detailed financial reports related to accounts receivable and collections.</p><p>• Maintain organized records of all transactions to support audits and compliance.</p><p>• Provide exceptional customer service to address inquiries related to invoices and payments.</p><p>• Assist in developing strategies to optimize cash flow and reduce overdue accounts.</p><p>• Ensure compliance with company policies and financial regulations in all accounts receivable activities.</p>
We are looking for a Service Coordinator to join our team in Charlotte, North Carolina. This Contract to permanent position requires a detail-oriented individual with excellent organizational and communication skills. The ideal candidate will be responsible for coordinating various service-related tasks and ensuring smooth operations within a production environment.<br><br>Responsibilities:<br>• Manage client intake processes to ensure accurate and efficient handling of requests.<br>• Coordinate application submissions and follow-ups using content management systems.<br>• Oversee scheduling and dispatching to optimize workflow and resource allocation.<br>• Prepare and manage billing and quoting documentation with attention to detail.<br>• Utilize Microsoft tools to maintain records and streamline service-related activities.<br>• Communicate effectively with clients and team members to address inquiries and resolve issues.<br>• Monitor and maintain microfilm operations as part of production tasks.<br>• Collaborate with various departments to ensure seamless service delivery.<br>• Identify opportunities for process improvement and implement solutions where applicable.<br>• Provide timely updates and reports to management regarding service operations.
