We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Sales Support Specialist to join our team in Charlotte, North Carolina. In this role, you will provide critical assistance to sales operations, ensuring smooth communication with distributors and customers while driving engagement and pipeline growth. This is a long-term contract position that offers the opportunity to collaborate with a dynamic team and contribute to revenue growth.<br><br>Responsibilities:<br>• Deliver exceptional sales support to field representatives and distributors, ensuring seamless communication and coordination of sales activities.<br>• Create and execute pre-sales strategies, including tailored outreach and upselling opportunities, to enhance customer engagement and expand the sales pipeline.<br>• Conduct warm calls and follow-ups to nurture leads, strengthen relationships with distributors and end users, and identify new sales opportunities.<br>• Monitor and manage sales opportunities using CRM tools, ensuring accurate lead tracking and proper progression through the sales stages.<br>• Prepare, revise, and deliver accurate quotes for machinery and accessories, aligning with customer needs and expectations.<br>• Generate insightful sales reports and share them with relevant stakeholders in a timely manner.<br>• Maintain detailed and up-to-date records within the CRM system, supporting data accuracy and assisting with system transitions as needed.<br>• Collaborate with internal teams across sales, logistics, and operations to optimize processes and improve overall efficiency.<br>• Participate in special projects aimed at enhancing sales workflows and customer outreach initiatives.
We are looking for a dedicated Credit Clerk to join our team in Charlotte, North Carolina. This Contract-to-Permanent position offers an excellent opportunity for a skilled and detail-oriented individual to contribute to credit and collections processes within the construction industry. The ideal candidate will bring expertise in credit applications and commercial collections, ensuring efficient operations and customer satisfaction.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company policies.<br>• Manage commercial collections by contacting clients, resolving payment discrepancies, and maintaining accurate records.<br>• Approve credit limits for new and existing accounts based on thorough analysis and established guidelines.<br>• Monitor outstanding balances and follow up on overdue payments to reduce delinquencies.<br>• Collaborate with internal departments to resolve credit-related issues and maintain smooth workflows.<br>• Maintain detailed documentation of all credit and collection activities for auditing purposes.<br>• Prepare reports on credit and collections performance to inform management decisions.<br>• Ensure compliance with industry regulations and company standards throughout credit operations.<br>• Provide excellent customer service by addressing inquiries and concerns related to credit and collections.<br>• Assist in implementing process improvements to enhance efficiency in credit management.
