We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. In this long-term contract position, you will handle inbound calls in a fast-paced call center environment while delivering exceptional service to customers. If you have strong communication skills and excel at multitasking, this role offers an exciting opportunity to contribute your expertise in customer support.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally, addressing inquiries and resolving issues.<br>• Maintain accurate and thorough records of customer interactions using data entry systems.<br>• Communicate effectively via email to provide detailed responses and follow-ups.<br>• Schedule appointments and manage calendars efficiently to meet customer needs.<br>• Handle both inbound and outbound calls as required to ensure seamless support.<br>• Perform order entry tasks with precision, verifying details for accuracy.<br>• Utilize Microsoft Word and Excel to create and manage documents related to customer service.<br>• Collaborate with team members to optimize workflows and improve customer satisfaction.<br>• Stay informed about company products and services to provide accurate information.<br>• Adhere to company policies and procedures while delivering high-quality service.
We are looking for a dedicated Customer Service Representative to join our team in Fort Mill, South Carolina. This is a long-term contract position where you will play a vital role in delivering outstanding service, managing customer accounts, and contributing to operational efficiency. If you thrive in a fast-paced environment and enjoy solving problems while maintaining excellent communication, this opportunity is for you.<br><br>Responsibilities:<br>• Manage customer accounts by processing orders accurately and ensuring timely follow-ups to meet client needs.<br>• Collaborate with internal teams to enhance service delivery and develop tailored solutions for customers.<br>• Support inventory optimization initiatives and contribute to process improvements that enhance scalability and efficiency.<br>• Maintain a high level of urgency and attention to detail when addressing customer inquiries and resolving issues.<br>• Handle multiple tasks effectively, balancing account management, customer interactions, and operational responsibilities.<br>• Provide exceptional service by answering inbound calls and addressing customer concerns promptly.<br>• Assist in implementing strategies to streamline workflows and improve overall customer satisfaction.<br>• Ensure accurate documentation and communication to maintain seamless coordination between teams and clients.
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will play a vital part in managing overdue accounts and ensuring timely payment resolution. This position is ideal for someone with a strong background in commercial and consumer collections, who thrives in a fast-paced environment within the manufacturing industry.<br><br>Responsibilities:<br>• Manage and follow up on overdue accounts to ensure timely payment and resolution.<br>• Communicate effectively with clients to address billing discrepancies and payment issues.<br>• Utilize established credit and collection processes to recover outstanding debts.<br>• Maintain accurate records of collection activities and payment agreements.<br>• Collaborate with internal teams to resolve account disputes and ensure client satisfaction.<br>• Analyze account histories to identify patterns and recommend actions for improvement.<br>• Prepare detailed reports on collection efforts and account statuses.<br>• Ensure compliance with company policies and legal standards during all collection activities.<br>• Support the team in achieving monthly collection targets and financial goals.
We are looking for a skilled Credit Clerk to join our team in Charlotte, North Carolina. This is a contract position within the construction industry, offering the opportunity to work in a dynamic environment. The ideal candidate will play a key role in managing credit-related tasks, ensuring smooth operations and compliance with company policies.<br><br>Responsibilities:<br>• Analyze and interpret Dun & Bradstreet reports to assess creditworthiness and make informed decisions.<br>• Manage and approve credit applications by reviewing documentation and verifying financial data.<br>• Release credit holds for accounts while ensuring compliance with company policies and procedures.<br>• Collaborate with the collections team to resolve outstanding commercial accounts in a timely manner.<br>• Conduct evaluations of commercial credit to determine appropriate terms and limits.<br>• Utilize SAP software to track and update credit-related transactions and account information.<br>• Maintain accurate and organized records of all credit activities and decisions.<br>• Communicate effectively with internal teams and customers to address credit-related inquiries.<br>• Support the implementation of best practices in credit management and collections.
