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1 result for Call Center Specialist in Charlotte, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed. There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. Responsibilities:• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.
2026-05-22T00:00:00Z