We are looking for a skilled PC Technician to join our team on a contract basis in Phoenix, Arizona. This role involves supporting computer hardware and associated technologies, ensuring seamless setup and operation of workstations. If you have expertise in hardware installation, cable management, and troubleshooting, we encourage you to apply.<br><br>Responsibilities:<br>• Assemble, configure, and install computer hardware, including workstations and peripheral devices.<br>• Perform cable installations and ensure proper cable management for optimal functionality.<br>• Troubleshoot and resolve issues related to Dell Technologies and Apple devices.<br>• Reassemble and test hardware components to ensure they meet operational standards.<br>• Provide technical support and guidance to users in resolving hardware-related issues.<br>• Maintain detailed records of installations, repairs, and updates for future reference.<br>• Collaborate with other team members to ensure smooth operation of IT systems.<br>• Conduct regular inspections and maintenance of computer hardware to prevent downtime.<br>• Follow established protocols and safety guidelines during hardware installations and repairs.
<p>Our client in North Phoenix is seeking a talented <strong>Network Architect</strong> for a contract-to-hire opportunity. This is a tremendous chance to join a growing organization with cutting-edge technologies in a dynamic and collaborative environment.</p><p><strong>Overview:</strong></p><p>As a Network Architect, you will play a critical role in designing, deploying, and managing the organization's network infrastructure to ensure reliability, scalability, and security for its operations. The ideal candidate will be a strategic thinker with hands-on experience in network protocols, architecture planning, cloud networking, and cybersecurity solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Network Design:</strong> Develop and implement high-level network architecture strategies, ensuring scalability and compliance with organizational goals (Source: Robert Half Salary Guide, 2024).</li><li><strong>Infrastructure Deployment:</strong> Oversee the installation, configuration, and testing of network hardware, software, and telecommunications systems (Source: Building Future-Forward Tech Teams Report, 2024).</li><li><strong>Problem Resolution:</strong> Troubleshoot and optimize network performance issues to ensure minimal downtime and disruptions.</li><li><strong>Cybersecurity:</strong> Collaborate with the cybersecurity team to identify vulnerabilities and implement best practices in firewalls, encryption, and threat intelligence systems (Source: Demand for Skilled Talent Report, 2024).</li><li><strong>Cloud Networking:</strong> Design and integrate cloud-based networking solutions with on-premise systems to enhance flexibility and efficiency.</li><li><strong>Documentation:</strong> Prepare technical documentation, including workflows, network diagrams, and operational procedures for team reference and compliance audits.</li><li><strong>Vendor Management:</strong> Work with third-party vendors to evaluate new technologies and oversee successful implementation within the network infrastructure.</li></ul><p><br></p>
• Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs<br>• Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.<br>• Manage queues of L1, escalate occurring issues to global IT Teams. <br>• Resolve and install any software related requests / incidents.<br>• Resolve incidents and requests associated with EUS equipment.<br>• Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.<br>• Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)<br>• Inventory Management / Break-fix and liaising with Vendors<br>• Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues. <br>• Imaging laptops and distributions. <br>• Control all Assets and record allocation on daily basis. <br>• Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.<br>• Support ASM Badge management system<br>• Implement and support solutions to ensure systems and processes align with the Global IT strategy<br>• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments<br>• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output<br>• Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.<br>• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc<br>• Communicate technical information to L1 and Onsite EUS teams. <br><br>Job Requirements:<br><br>• At least 5~8 years’ experience in an Enterprise-Wide IT support organization<br>• User deskside and remote support<br>• Hands on Experience with PC’s and Laptops, Sound knowledge of imaging tools. <br>• Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.<br>• Configuring hardware and applications<br>• Good at handling vendors.<br>• Excellent English verbal and written skills<br>• Experienced in global matrix organization.<br>• Knowledge and experience in Cloud Technology is an advantage<br>• Configuring mobile computing
<p>Robert Half is seeking a talented and driven IT Support professional for a contract opportunity with one of our clients in Phoenix, AZ. This role is perfect for candidates looking to apply their technical expertise, problem-solving capabilities, and customer service skills to help drive organizational success.</p><p><strong>Responsibilities:</strong></p><ol><li><strong>Technical Troubleshooting:</strong></li></ol><ul><li>Provide first and second-level technical support to end-users for hardware, software, and operating system issues.</li><li>Resolve network connectivity problems and configure system updates and patches.</li><li>Diagnose and address printer, scanner, and peripheral device malfunctions.</li></ul><ol><li><strong>User Support & Training:</strong></li></ol><ul><li>Offer front-line assistance via phone, email, or in-person interactions to troubleshoot and resolve IT issues efficiently.</li><li>Deliver guidance and training to users on software systems, tools, and technical procedures.</li></ul><ol><li><strong>System Maintenance & Documentation:</strong></li></ol><ul><li>Ensure proper functioning of IT systems and perform routine maintenance tasks.</li><li>Document technical issues and resolutions in ticketing systems to maintain accurate records for future reference.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
