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25 results for Senior Customer Service Specialist in Carlsbad, CA

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization seeking a Customer Experience Specialist to join their growing team. This opportunity is ideal for someone who is passionate about making a difference, enjoys connecting with people, and takes pride in delivering exceptional service to individuals in need. The position is onsite during the first six months to ensure a successful training and onboarding experience. After that, employees transition to a hybrid schedule of three days remote and two days onsite each week.Candidates with previous experience supporting a nonprofit organization, contact center, or customer service team are encouraged to apply. Key Responsibilities<ul><li>Serve as the first point of contact for clients by answering a high volume of inbound calls and providing timely, compassionate support.</li><li>Help individuals navigate available programs, services, and community resources while identifying the most appropriate solutions for their needs.</li><li>Maintain accurate documentation of all customer interactions using CRM and case management systems.</li><li>Coordinate with internal departments to ensure clients receive prompt follow-up and appropriate assistance.</li><li>Deliver a positive and empathetic customer experience across phone, email, and other communication channels.</li><li>Research and resolve questions regarding services, eligibility, benefits, and general program information.</li><li>Utilize multiple systems simultaneously while maintaining accuracy, efficiency, and attention to detail.</li><li>Remain knowledgeable about organizational programs and community resources to provide reliable information and referrals.</li></ul>
2026-07-10T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the Role Robert Half is partnering with a respected nonprofit organization to hire a Bilingual Spanish Customer Experience Specialist who is passionate about serving the community and helping individuals access meaningful resources and support. This role is perfect for someone who enjoys building connections, solving problems, and creating positive experiences for people during important moments. New team members will work onsite for the first six months to complete training and become fully integrated with the team. Following the onboarding period, the position transitions to a hybrid schedule of three remote days and two onsite days per week.Individuals with prior experience in a nonprofit, community-based organization, call center, or customer support environment are highly encouraged to apply. Key Responsibilities<ul><li>Serve as a trusted resource for community members by responding to inbound calls and providing accurate information with professionalism and empathy.</li><li>Assess each caller's needs and connect them with appropriate programs, services, and community resources.</li><li>Document interactions thoroughly in CRM and case management systems while maintaining confidentiality and accuracy.</li><li>Build positive relationships with clients by providing attentive, respectful, and solutions-focused service.</li><li>Collaborate with internal teams to coordinate services and ensure client needs are addressed efficiently.</li><li>Manage multiple systems simultaneously to research information, update records, and track service requests.</li><li>Stay informed on organizational programs, eligibility requirements, and community resources to deliver accurate guidance.</li><li>Meet quality and productivity expectations while maintaining a compassionate, client-centered approach.</li></ul>
2026-07-10T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-07-15T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support a real estate and property organization in Tustin, California. This Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and building positive client relationships in a hybrid work environment. The position includes on-site training during the first two weeks, followed by a schedule that combines in-office collaboration with ongoing customer support responsibilities. Responsibilities:• Handle a steady flow of incoming customer calls and respond to inquiries with professionalism, accuracy, and empathy.• Make outbound calls when needed to follow up on service matters, address concerns, and encourage customer retention.• Enter and update order information and customer records carefully to maintain accurate account details.• Resolve customer issues efficiently by identifying needs, explaining available solutions, and ensuring appropriate next steps are completed.• Support retention efforts by engaging with customers who may be considering cancellation and reinforcing the value of services offered.• Work closely with supervisors and team members in a hybrid setting to maintain service quality and meet performance expectations.• Participate in required on-site training and apply learned processes, service standards, and communication techniques to daily work.
2026-07-18T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization to hire a Customer Service Representative who is passionate about helping others and creating positive experiences for every individual they assist. This role is ideal for someone who enjoys building relationships, solving problems, and providing exceptional service in a fast-paced, team-oriented environment. The position is fully onsite during the first six months to support training, collaboration, and onboarding. Upon successful completion of the training period, employees will transition to a hybrid schedule of three remote days and two onsite days per week. Candidates with previous experience in a nonprofit organization, customer service, administrative support, or call center environment are encouraged to apply. Key Responsibilities<ul><li>Provide exceptional customer service by responding to inquiries via phone, email, and other communication channels in a timely and professional manner.</li><li>Assist clients by answering questions, explaining available programs and services, and directing them to the appropriate resources.</li><li>Resolve customer concerns by identifying solutions, following up on requests, and ensuring a positive experience from start to finish.</li><li>Accurately enter and maintain customer information, service requests, and case notes within CRM and internal database systems.</li><li>Partner with internal departments to coordinate services and ensure customer needs are addressed efficiently.</li><li>Stay informed on organizational programs, policies, and community resources to provide accurate and consistent information.</li><li>Manage multiple priorities while maintaining attention to detail, confidentiality, and a high level of professionalism.</li><li>Contribute to a collaborative team environment focused on delivering outstanding service and supporting the organization's mission.</li></ul>
2026-07-11T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a financial services team in Irvine, California on a Contract to permanent basis. In this role, you will serve as an early point of contact for prospective borrowers, helping gather key details and ensuring each interaction is handled with care and consistency. This opportunity is well suited for someone who communicates confidently, stays organized in a fast-moving environment, and enjoys guiding customers through the first stage of the lending process. Responsibilities: • Handle incoming and outbound conversations with prospective borrowers to begin the loan inquiry process. • Use a consistent set of screening questions to collect information related to eligibility, including income, credit profile, and borrowing goals. • Enter customer and application details into internal platforms with a high level of accuracy and completeness. • Direct eligible applicants to the appropriate Loan Officer for follow-up and continuation of the process. • Provide a supportive experience that helps customers feel informed and valued during each interaction. • Meet daily activity expectations for call volume, responsiveness, and successful handoff of viable applicants. • Maintain clear records of customer communications and status updates to support efficient workflow management.
2026-07-15T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support resident communications for a real estate and property organization in Tustin, California. This is a Contract position expected to run for 90 days, with potential for extension, and follows a hybrid schedule with remote work on Monday and Friday and onsite work Tuesday through Thursday. In this role, you will serve as a key point of contact for residents, delivering timely assistance, resolving concerns, and helping create a positive service experience through every interaction. Responsibilities: • Respond to incoming resident calls and place outbound follow-up calls regarding maintenance matters, account questions, and service-related requests. • Provide clear and considerate support to residents by addressing questions, concerns, and requests with professionalism and empathy. • Resolve complaints and service issues efficiently while ensuring each case is handled accurately and within expected timeframes. • Document conversations, requests, and outcomes in internal systems so records remain complete and up to date. • Manage a high volume of interactions while maintaining quality, attentiveness, and a strong focus on first-contact resolution. • Work closely with cross-functional teams to gather information, coordinate next steps, and help bring resident issues to resolution. • Stay informed on available services and policies in order to give residents accurate guidance and appropriate next-step recommendations. • Follow up with residents after support is provided to confirm satisfaction and reinforce a positive customer experience. • Learn and navigate multiple software platforms to enter data accurately, track activity, and support daily service operations.
2026-07-17T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a busy onsite team in California. This contract opportunity with the potential to become permanent is ideal for someone who enjoys assisting customers, handling a steady volume of inbound calls, and delivering attentive support in a call center setting. The person in this role will help resolve questions, address service-related concerns, and contribute to a positive customer experience during standard hours of 7:00 a.m. to 4:00 p.m. Responsibilities: • Respond to incoming customer calls promptly and courteously while providing accurate information and support • Assist customers with questions related to products, orders, warranties, and general service concerns • Handle complaint situations effectively and work toward fair, timely resolutions • Document customer interactions clearly and maintain up-to-date records in company systems • Use Microsoft Office and internal service platforms to track activity and complete daily tasks • Escalate more complex customer issues when needed to ensure appropriate follow-up • Maintain a dependable onsite presence and support team service goals throughout the workday
2026-07-17T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary / Contract
20 - 24.5 USD / Hourly
Our client is seeking a personable and solutions-driven Bilingual Customer Experience Specialist (Spanish/English) to join their growing team. This role is responsible for creating exceptional customer experiences by providing timely support, resolving inquiries, and building lasting relationships with English- and Spanish-speaking customers.The ideal candidate is an excellent communicator, enjoys helping others, and thrives in a fast-paced, customer-focused environment. Key Responsibilities<ul><li>Deliver exceptional customer service to English- and Spanish-speaking customers via phone, email, chat, and in-person interactions.</li><li>Respond to inquiries regarding products, services, account information, and order status.</li><li>Resolve customer concerns efficiently while maintaining a positive and professional attitude.</li><li>Accurately document customer interactions and maintain records within CRM and internal systems.</li><li>Process orders, account updates, service requests, and other customer transactions.</li><li>Collaborate with internal departments to ensure prompt resolution of customer issues.</li><li>Proactively identify opportunities to improve the customer experience and enhance satisfaction.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been exceeded.</li><li>Meet established service, quality, and performance goals.</li><li>Support additional administrative and customer service initiatives as assigned.</li></ul>
2026-07-09T00:00:00Z

Customer Success Representative

Encinitas, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
A fast-growing software company in Leucadia is looking for a Customer Success Representative who enjoys helping customers get the most out of innovative technology solutions. This role is much more than answering questions—you'll become a trusted partner to clients by providing exceptional service, resolving issues, and ensuring a seamless customer experience from start to finish. If you enjoy working in a collaborative environment where every interaction matters and want to grow your career with a company that values internal advancement, we'd love to meet you.ResponsibilitiesCustomer Success<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and chat</li><li>Guide customers through account setup and product features</li><li>Resolve billing, account, and service-related questions</li><li>Document customer interactions within the CRM system</li><li>Collaborate with Sales and Technical Support to resolve escalated issues</li></ul>Administrative Support<ul><li>Maintain accurate customer records</li><li>Generate customer reports and account summaries</li><li>Monitor customer satisfaction metrics</li><li>Assist with customer onboarding projects</li></ul>
2026-07-17T00:00:00Z

Client Relations Specialist

Oceanside, CA
onsite
Temporary / Contract
25 - 33 USD / Hourly
A growing commercial property management company is looking for a Client Relations Specialist to support tenants, vendors, and property managers across a diverse portfolio of office and retail properties. This position is ideal for someone who enjoys building relationships, solving problems, and creating positive experiences for clients every day. You'll work closely with property management, accounting, and maintenance teams while helping ensure tenant requests are handled promptly and professionally.ResponsibilitiesClient Relations<ul><li>Respond to tenant inquiries by phone and email</li><li>Coordinate maintenance requests and follow up on service completion</li><li>Communicate with vendors regarding work orders and scheduling</li><li>Maintain detailed records of client interactions</li><li>Build strong relationships through proactive communication and follow-up</li></ul>Administrative Responsibilities<ul><li>Prepare service reports and correspondence</li><li>Update tenant information within the property management system</li><li>Assist with lease documentation and administrative projects</li><li>Support office operations as needed</li></ul>
2026-07-17T00:00:00Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Customer Relations Representative to support customers in a Long-term Contract position. This role focuses on delivering responsive service by managing inbound inquiries, documenting claim-related details with precision, and helping callers reach the right internal resources. The ideal candidate is attentive, composed under pressure, and motivated to provide accurate, detail-oriented assistance in a fast-paced customer service environment. Responsibilities: • Respond to inbound customer calls related to injury claim reporting and capture all required information accurately in company systems. • Guide conversations with thoughtful questions and careful listening to understand concerns and identify the best path to resolution. • Route inquiries to the appropriate teams and coordinate with internal partners to ensure customer issues are addressed efficiently. • Maintain clear, accurate records through timely data entry and careful documentation of each interaction. • Build working knowledge of service processes, policies, and procedures to deliver consistent and informed support. • Alert Customer Care leadership to recurring service challenges or workflow risks that could affect response quality or turnaround times. • Follow established compliance standards, training expectations, supervisory guidance, and applicable regulations in daily work.
2026-07-17T00:00:00Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records. Responsibilities: • Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems. • Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support. • Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed. • Work closely with internal departments to help resolve service issues and ensure timely follow-through. • Build familiarity with organizational procedures and service practices to improve the quality and consistency of support. • Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations. • Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements.
2026-07-17T00:00:00Z

Bilingual Call Center Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client, a mission-driven nonprofit organization, is seeking a compassionate and customer-focused Bilingual Call Center Specialist (Spanish/English) to join their team. In this role, you will serve as the first point of contact for individuals seeking information, resources, and support. The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is passionate about making a positive impact within the community. Key Responsibilities<ul><li>Answer a high volume of inbound calls from English- and Spanish-speaking clients in a professional, courteous, and empathetic manner.</li><li>Provide information about the organization's programs, services, and community resources.</li><li>Assess caller needs and connect individuals with the appropriate services or departments.</li><li>Accurately document all interactions in the organization's database or CRM system.</li><li>Follow up with clients to ensure questions and requests have been resolved.</li><li>Maintain confidentiality while handling sensitive client information.</li><li>Collaborate with internal teams to ensure timely and effective service delivery.</li><li>Meet established call quality, productivity, and customer service goals.</li><li>Assist with administrative tasks, data entry, and special projects as needed.</li><li>Support the organization's mission by delivering exceptional service to every caller.</li></ul>
2026-07-09T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
About the RoleRobert Half is partnering with a respected nonprofit organization to hire a Bilingual Customer Experience Specialist who is passionate about serving the community and helping individuals access meaningful resources and support. This role is perfect for someone who enjoys building connections, solving problems, and creating positive experiences for people during important moments. New team members will work onsite for the first six months to complete training and become fully integrated with the team. Following the onboarding period, the position transitions to a hybrid schedule of three remote days and two onsite days per week.Individuals with prior experience in a nonprofit, community-based organization, call center, or customer support environment are highly encouraged to apply. Key Responsibilities<ul><li>Serve as a trusted resource for community members by responding to inbound calls and providing accurate information with professionalism and empathy.</li><li>Assess each caller's needs and connect them with appropriate programs, services, and community resources.</li><li>Document interactions thoroughly in CRM and case management systems while maintaining confidentiality and accuracy.</li><li>Build positive relationships with clients by providing attentive, respectful, and solutions-focused service.</li><li>Collaborate with internal teams to coordinate services and ensure client needs are addressed efficiently.</li><li>Manage multiple systems simultaneously to research information, update records, and track service requests.</li><li>Stay informed on organizational programs, eligibility requirements, and community resources to deliver accurate guidance.</li><li>Meet quality and productivity expectations while maintaining a compassionate, client-centered approach.</li></ul>
2026-07-10T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client is seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative (Spanish/English) to join their growing team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service in both English and Spanish. The ideal candidate is an excellent communicator, thrives in a fast-paced environment, and is passionate about creating positive customer experiences. Key Responsibilities<ul><li>Provide exceptional customer service via phone, email, and in-person interactions in both English and Spanish.</li><li>Respond to customer inquiries, concerns, and requests in a professional and timely manner.</li><li>Resolve customer issues by identifying solutions and escalating complex matters when necessary.</li><li>Accurately document customer interactions and update account information in company systems.</li><li>Process orders, returns, service requests, and other customer transactions.</li><li>Maintain a thorough understanding of company products, services, and policies.</li><li>Collaborate with internal departments to ensure prompt resolution of customer needs.</li><li>Follow up with customers to ensure satisfaction and resolution.</li><li>Meet established performance, quality, and productivity goals.</li><li>Perform general administrative and data entry tasks as needed.</li></ul>
2026-07-06T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Our client is seeking a dedicated and customer-focused Bilingual Spanish Customer Service Representative to join their team. In this role, you will provide exceptional support to both English- and Spanish-speaking customers by assisting with inquiries, resolving issues, and delivering a positive customer experience. The ideal candidate is a strong communicator, enjoys helping others, and thrives in a fast-paced environment. Key Responsibilities<ul><li>Assist customers in both English and Spanish via phone, email, chat, and in-person interactions.</li><li>Respond to customer inquiries regarding products, services, orders, and account information.</li><li>Resolve customer concerns efficiently while maintaining professionalism and empathy.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process orders, returns, payments, and service requests.</li><li>Collaborate with internal departments to resolve customer issues promptly.</li><li>Educate customers on company products, services, and policies.</li><li>Meet individual and team performance goals for customer satisfaction and response times.</li><li>Perform administrative and data entry tasks as needed.</li><li>Maintain confidentiality and ensure accurate recordkeeping.</li></ul>
2026-07-09T00:00:00Z

Bilingual Client Support Specialist

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client is seeking a Bilingual Client Support Specialist (Spanish/English) to serve as the primary point of contact for customers, delivering exceptional service and building lasting relationships. This position is ideal for a customer-focused professional who is fluent in both English and Spanish and enjoys resolving issues, answering questions, and ensuring a positive client experience. The successful candidate is a strong communicator, an effective problem solver, and thrives in a collaborative, fast-paced environment. Key Responsibilities<ul><li>Assist English- and Spanish-speaking clients via phone, email, and in person.</li><li>Provide accurate information regarding products, services, accounts, and company policies.</li><li>Resolve customer concerns efficiently while maintaining a high level of professionalism.</li><li>Process orders, account updates, service requests, and other client transactions.</li><li>Document customer interactions and maintain accurate records in the company's CRM system.</li><li>Coordinate with internal departments to ensure timely resolution of customer needs.</li><li>Follow up with clients to confirm satisfaction and provide additional assistance when needed.</li><li>Identify opportunities to improve the overall client experience.</li><li>Maintain productivity and quality standards while handling multiple priorities.</li><li>Perform administrative duties and special projects as assigned.</li></ul>
2026-07-06T00:00:00Z

Member Services Representative

Escondido, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
A well-established healthcare organization is seeking a compassionate and detail-oriented Member Services Representative to support patients and members by providing exceptional service and administrative assistance. This is an excellent opportunity for someone who enjoys helping others while working in a professional medical environment.You'll become an important resource for patients by answering questions, coordinating appointments, and ensuring every interaction reflects the organization's commitment to outstanding care.ResponsibilitiesPatient & Member Support<ul><li>Answer incoming calls regarding appointments, eligibility, and benefits</li><li>Schedule patient visits and update demographic information</li><li>Verify insurance information and explain basic coverage details</li><li>Resolve member concerns with professionalism and empathy</li><li>Document all customer interactions accurately</li></ul>Office Support<ul><li>Maintain electronic patient records</li><li>Coordinate referrals and authorizations</li><li>Process incoming documentation and correspondence</li><li>Support front office operations during peak hours</li></ul>
2026-07-17T00:00:00Z

Bilingual Spanish Call Center Representative

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
About the RoleRobert Half is seeking a Bilingual Customer Experience Specialist for our client, a respected nonprofit organization dedicated to making a positive impact in the community. This is an excellent opportunity for someone who is passionate about helping others, enjoys providing exceptional customer service, and wants to build a career with a mission-driven organization. This position is fully onsite for the first six months to support training and collaboration. Upon successful completion of the onboarding period, the schedule transitions to a hybrid model of three remote days and two onsite days per week.Previous experience in a nonprofit organization, contact center, or high-volume customer service environment is strongly preferred. Key Responsibilities<ul><li>Respond to a high volume of inbound calls, providing compassionate, professional, and accurate assistance to clients and community members.</li><li>Listen carefully to each individual's needs and provide information, referrals, and guidance on available programs, services, and community resources.</li><li>Accurately document client interactions and maintain detailed records using CRM and web-based systems.</li><li>Collaborate with internal departments to ensure timely resolution of client questions and service requests.</li><li>Deliver an exceptional customer experience across phone, email, and other communication channels while maintaining empathy and professionalism.</li><li>Navigate multiple computer systems simultaneously to research information, update records, and track client activity.</li><li>Assist with questions related to eligibility, benefits, available services, and general program information.</li><li>Stay current on organizational programs, policies, and community resources to provide accurate information and support.</li></ul>
2026-07-10T00:00:00Z

Call Center Representative

San Diego, CA
onsite
Temporary / Contract
20 - 20 USD / Hourly
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization seeking a Call Center Representative to join their growing team. This opportunity is ideal for someone who is passionate about making a difference, enjoys connecting with people, and takes pride in delivering exceptional service to individuals in need. The position is onsite during the first six months to ensure a successful training and onboarding experience. After that, employees transition to a hybrid schedule of three days remote and two days onsite each week.Candidates with previous experience supporting a nonprofit organization, contact center, or customer service team are encouraged to apply. Key Responsibilities<ul><li>Serve as the first point of contact for clients by answering a high volume of inbound calls and providing timely, compassionate support.</li><li>Help individuals navigate available programs, services, and community resources while identifying the most appropriate solutions for their needs.</li><li>Maintain accurate documentation of all customer interactions using CRM and case management systems.</li><li>Coordinate with internal departments to ensure clients receive prompt follow-up and appropriate assistance.</li><li>Deliver a positive and empathetic customer experience across phone, email, and other communication channels.</li><li>Research and resolve questions regarding services, eligibility, benefits, and general program information.</li><li>Utilize multiple systems simultaneously while maintaining accuracy, efficiency, and attention to detail.</li><li>Remain knowledgeable about organizational programs and community resources to provide reliable information and referrals.</li></ul>
2026-07-10T00:00:00Z

Bilingual Call Center Representative

San Diego, CA
onsite
Temporary / Contract
21.5 - 24 USD / Hourly
Our client is seeking a motivated and customer-focused Bilingual Spanish Call Center Representative to join their growing customer support team. In this role, you will serve as the first point of contact for customers, assisting English- and Spanish-speaking callers by answering questions, resolving concerns, and providing exceptional service.The ideal candidate has excellent communication skills, enjoys helping people, and thrives in a fast-paced call center environment. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound calls in both English and Spanish.</li><li>Provide accurate information regarding products, services, accounts, and company policies.</li><li>Resolve customer questions and concerns efficiently while maintaining a professional and empathetic demeanor.</li><li>Process customer requests, account updates, orders, and service inquiries.</li><li>Accurately document all customer interactions in CRM and internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet individual and team performance metrics, including call quality, productivity, and customer satisfaction goals.</li><li>Follow up with customers to ensure timely resolution of outstanding issues.</li><li>Maintain confidentiality and adhere to company policies and procedures.</li><li>Assist with administrative duties and special projects as assigned.</li></ul>
2026-07-09T00:00:00Z

Call Center Agent

San Diego, CA
onsite
Temporary / Contract
20 - 20 USD / Hourly
About the RoleRobert Half is seeking a Call Center Agent for our client, a respected nonprofit organization dedicated to making a positive impact in the community. This is an excellent opportunity for someone who is passionate about helping others, enjoys providing exceptional customer service, and wants to build a career with a mission-driven organization. This position is fully onsite for the first six months to support training and collaboration. Upon successful completion of the onboarding period, the schedule transitions to a hybrid model of three remote days and two onsite days per week.Previous experience in a nonprofit organization, contact center, or high-volume customer service environment is strongly preferred. Key Responsibilities<ul><li>Respond to a high volume of inbound calls, providing compassionate, professional, and accurate assistance to clients and community members.</li><li>Listen carefully to each individual's needs and provide information, referrals, and guidance on available programs, services, and community resources.</li><li>Accurately document client interactions and maintain detailed records using CRM and web-based systems.</li><li>Collaborate with internal departments to ensure timely resolution of client questions and service requests.</li><li>Deliver an exceptional customer experience across phone, email, and other communication channels while maintaining empathy and professionalism.</li><li>Navigate multiple computer systems simultaneously to research information, update records, and track client activity.</li><li>Assist with questions related to eligibility, benefits, available services, and general program information.</li><li>Stay current on organizational programs, policies, and community resources to provide accurate information and support.</li></ul>
2026-07-10T00:00:00Z

Bilingual Spanish Call Center Agent

San Diego, CA
onsite
Temporary / Contract
20 - 20 USD / Hourly
About the OpportunityRobert Half is partnering with a well-established nonprofit organization to hire a Call Center Agent (Bilingual Spanish) who is passionate about delivering exceptional service and making a meaningful impact in the community. This position is ideal for someone who enjoys helping others, thrives in a fast-paced, high-volume call center environment, and is committed to providing compassionate support with every interaction. This position is fully onsite for the first six months to support training and team collaboration. After successfully completing the onboarding period, employees transition to a hybrid schedule of three remote days and two onsite days per week. Candidates with previous experience in a call center, contact center, customer service, or nonprofit environment are strongly encouraged to apply. Key Responsibilities<ul><li>Manage a high volume of inbound calls while delivering professional, empathetic, and solutions-focused customer service.</li><li>Listen carefully to callers, assess their needs, and provide accurate information, guidance, and referrals to available programs and community resources.</li><li>Document all customer interactions thoroughly and accurately within CRM and case management systems.</li><li>Resolve customer inquiries efficiently while maintaining quality, productivity, and service standards.</li><li>Collaborate with internal departments to ensure timely follow-up and successful resolution of client concerns.</li><li>Navigate multiple systems simultaneously to access information, update records, and manage customer interactions.</li><li>Maintain knowledge of organizational programs, policies, and community resources to provide accurate and up-to-date information.</li><li>Contribute to a positive team environment while consistently delivering an outstanding customer experience.</li></ul>
2026-07-10T00:00:00Z

Call Center Agent (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
About the Position Robert Half is partnering with a community-focused nonprofit organization to hire a Bilingual Spanish Call Center Agent. This role is ideal for someone who is fluent in both English and Spanish, enjoys helping people, and is passionate about supporting a mission that positively impacts the local community. Every interaction is an opportunity to provide guidance, answer questions, and connect individuals with valuable services and resources. The position is fully onsite during the first six months to provide comprehensive training and team support. Following the training period, employees transition to a hybrid schedule of three remote days and two onsite days per week.Candidates with previous experience in a call center, customer contact center, nonprofit organization, or high-volume customer service environment are highly preferred. Key Responsibilities<ul><li>Answer a high volume of inbound calls in both English and Spanish, providing courteous, accurate, and compassionate assistance.</li><li>Assist callers by explaining available programs, services, eligibility requirements, and community resources.</li><li>Identify customer needs through active listening and provide appropriate solutions or referrals.</li><li>Accurately document conversations and service requests within CRM and case management systems.</li><li>Work collaboratively with internal teams to ensure timely follow-up and resolution of client inquiries.</li><li>Navigate multiple computer applications while maintaining efficiency, accuracy, and professionalism.</li><li>Meet established performance metrics for quality, productivity, and customer satisfaction.</li><li>Maintain confidentiality and deliver a positive, client-centered experience with every interaction.</li></ul>
2026-07-11T00:00:00Z