<p>My cybersecurity client is seeking a detail-oriented, process-driven <strong>Business Operations Manager</strong> to support both internal operations and inbound sales coordination.</p><p>This role is ideal for someone who can build structure, manage workflows, document SOPs, support onboarding/offboarding processes, and confidently serve as the first point of contact for prospective clients. (Newton, MA; Hybrid)</p><p><strong>What you’ll do:</strong></p><ul><li>Develop and maintain SOPs and internal processes</li><li>Manage AP/AR and operational workflows</li><li>Coordinate employee and client onboarding/offboarding</li><li>Handle inbound leads and manage the sales pipeline</li><li>Conduct discovery calls and present service offerings</li><li>Maintain accurate HubSpot CRM records</li><li>Support executive scheduling, logistics, and event coordination</li></ul><p><br></p><p><br></p>
We are looking for an experienced security leader to direct and strengthen the organization’s security operations capability in Massachusetts. This position combines strategic oversight with hands-on technical execution, guiding a team while actively improving detection, response, and monitoring practices. The role is central to maintaining resilient operations in a highly regulated environment where timely, accurate security decisions carry significant operational and compliance impact.<br><br>Responsibilities:<br>• Lead the daily operation and long-term development of the security operations program, ensuring strong visibility, response readiness, and measurable performance across the environment.<br>• Manage the security operations technology portfolio, including budgeting, vendor relationships, service quality oversight, and roadmap planning for critical tools and platforms.<br>• Oversee a blended monitoring model by directing internal analysts and coordinating with a 24/7 managed detection partner to maintain service levels, escalation effectiveness, and comprehensive coverage.<br>• Build and refine detection capabilities through rule creation, alert tuning, telemetry onboarding, and structured mapping of coverage against recognized threat frameworks.<br>• Direct incident response activities from initial triage through containment, investigation, recovery, and post-incident improvement, while partnering with legal, executive, and external response stakeholders as needed.<br>• Drive proactive threat hunting initiatives and convert threat intelligence into actionable detections, investigation methods, and operational improvements.<br>• Expand automation and orchestration within security operations by developing repeatable workflows, response playbooks, and investigation runbooks that improve speed and consistency.<br>• Partner with manufacturing, engineering, and OT stakeholders to strengthen monitoring and response coverage for operational technology environments and related telemetry sources.<br>• Mentor and develop security engineers and analysts by providing technical guidance, performance coaching, and opportunities for growth within the team.