<p>Robert Half is working with a respected professional services firm in the Burlington, MA area seeking an Office Manager to join its team. This role is permanent and would be in office 5 days per week.</p><p><br></p><p>Our client is looking for an Office Manager to support administrative efforts across the office along with some general bookkeeping tasks. The desired candidate should have some light experience with billing and payroll, ideally with QuickBooks experience. Responsibilities will also include managing some of the company's social media, and LinkedIn presence. There will be some light HR tasks too.</p><p><br></p><p>For the right candidate our client is looking to offer a starting base salary around $70-80K. The benefits are competitive.</p><p><br></p><p>If interested and qualified please apply to this listing, or send your resume direct to Bill.Nichols@roberthalf. Thanks!</p>
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
<p><strong>Contracts Manager – Technology / SaaS</strong></p><p>A growing technology company is seeking a Contracts Manager to join its in‑house legal team. This role is ideal for someone who thrives in a fast‑paced, collaborative environment and enjoys working across departments to support commercial contracting activities. The Contracts Manager will be responsible for drafting, reviewing, and negotiating a wide range of commercial agreements and helping drive efficient contract processes in alignment with company policies.</p><p><strong>Key Responsibilities</strong></p><ul><li>Draft, review, and negotiate a broad variety of commercial agreements, including SaaS subscription agreements, partner agreements, NDAs, MSAs, DPAs, BAAs, vendor and services agreements.</li><li>Identify non‑standard terms, ensure alignment with corporate guidelines, and propose appropriate revisions.</li><li>Collaborate closely with internal stakeholders across sales, finance, operations, procurement, and other business units.</li><li>Understand the business objectives behind each transaction, surface and communicate key legal or commercial risks, and provide clear risk/benefit analysis.</li><li>Escalate relevant issues to senior legal team members when appropriate.</li><li>Coordinate internal contract reviews to ensure timely, accurate feedback and smooth approval cycles.</li><li>Balance deal velocity with legal and compliance requirements across the contracting lifecycle.</li><li>Assist in maintaining and enhancing contracting templates, playbooks, workflows, and best practices.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree and <strong>5+ years of experience</strong> in contract management or commercial transactional roles.</li><li>Background supporting <strong>B2B SaaS</strong> or other fast‑paced technology environments.</li><li>Strong understanding of SaaS commercial models, subscription structures, and standard contract terms.</li><li>Experience negotiating agreements involving privacy, data protection, and data security obligations.</li><li>Exceptional attention to detail, strong communication skills, and the ability to manage multiple projects independently.</li><li>Sound business judgment and the ability to spot issues quickly and propose practical solutions.</li></ul><p><strong>Preferred Attributes</strong></p><ul><li>Ability to learn new information quickly and produce accurate work under tight timelines.</li><li>Demonstrated success partnering cross‑functionally and building strong relationships with business stakeholders.</li><li>Familiarity with legal and ethical considerations related to <strong>AI and machine learning technologies</strong>.</li><li>Experience with contract lifecycle management tools (e.g., Ironclad, LinkSquares, or similar platforms).</li><li>Knowledge of privacy and regulatory frameworks such as <strong>GDPR, CCPA, HIPAA</strong>, and emerging AI‑governance rules.</li></ul>
<p><strong>Overview</strong></p><p>We are seeking a highly motivated <strong>Senior Project Manager</strong> to support the Markets Financing Solutions – Prime Services business. This role leads the execution of a complex global program supporting the growth of a multinational Prime Services offering. The ideal candidate brings extensive project management experience, strong financial services knowledge, and the ability to manage cross‑functional, multi‑workstream initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Core Project & Program Management</strong></p><ul><li>Drive end‑to‑end project execution across multiple workstreams</li><li>Define operating model and technology requirements</li><li>Lead steering committees and governance forums</li><li>Provide regular updates to senior stakeholders and strategic committees</li><li>Develop and maintain project plans, milestones, dependencies, and risk logs</li><li>Ensure alignment with Change Management Framework requirements for EMEA‑impacting initiatives</li><li>Build productive relationships with project leads across the enterprise</li></ul><p><strong>Regulatory & Governance</strong></p><ul><li>Support regulatory compliance and approval processes</li><li>Track and coordinate governance and oversight programs required for new product launches</li></ul><p><strong>Specific Program Responsibilities</strong></p><ul><li>Support the build‑out of a new Prime Services offering</li><li>Manage scope, capacity planning, resources, timelines, and risks/issues</li><li>Coordinate activities across technology, operations, and business teams</li><li>Identify risks, escalate issues, and drive mitigation and resolution</li><li>Communicate program status to senior management on a regular and ad‑hoc basis</li><li>Manage workstream interdependencies and oversee outsourced components</li></ul>
We are looking for an experienced Operations Manager to drive and oversee various projects and initiatives within the operations department. This role will collaborate closely with senior leadership to ensure accurate reporting and effective communication to support decision-making processes. As part of a long-term contract position, the successful candidate will play an integral role in optimizing operations and delivering strategic results.<br><br>Responsibilities:<br>• Lead technical reporting efforts and manage ad-hoc project needs within the operations department.<br>• Analyze operational data and metrics, synthesize findings, and prepare comprehensive reports or presentations.<br>• Partner with senior leaders to align reporting and analytical needs with business objectives.<br>• Maintain regular communication with internal teams to stay updated on organizational practices and performance indicators.<br>• Develop innovative analytical approaches to address complex issues and create new metrics where gaps exist.<br>• Build consultative relationships with teams to understand strategic goals and reporting requirements.<br>• Coordinate key operations projects and initiatives that hold strategic importance for the business unit.<br>• Mentor and provide guidance to team members to support the execution of the operations strategy.<br>• Facilitate data-driven decision-making processes by delivering accurate and insightful reports.<br>• Undertake additional responsibilities as required to meet organizational needs.
<p>Our client is seeking a Tax Manager to join their organization.</p><p><br></p><p>Position Summary: The Tax Manager will play a key role within the organization’s tax function. This position requires strong experience in partnership taxation and familiarity with alternative investment structures. The ideal candidate will be able to manage multiple projects simultaneously and work effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Review and approve tax workpapers and tax returns for various entities</li><li>Oversee state tax risk analysis prepared by external firms</li><li>Assist with review of partnership tax returns for portfolio entities</li><li>Review quarterly and annual tax estimate workpapers</li><li>Manage and coordinate outsourced tax service providers</li><li>Support investor distributions by ensuring compliance with tax withholding requirements</li><li>Maintain and update partner information for reporting and withholding calculations</li><li>Monitor project timelines and maintain tracking tools</li><li>Collect and review documentation to support tax filings and calculations</li><li>Analyze legal agreements to determine tax implications of contributions, distributions, allocations, and reporting items</li><li>Respond to inquiries regarding tax reporting</li><li>Perform additional projects and tasks as needed</li></ul>
<p><em>Private Equity, Tax Manager</em></p><p><em>Boston, Hybrid.</em></p><p><em>Comp to $175k base plus bonus. Plus amazing benefits.</em></p><p><br></p><p>*NOTE: The potential to a post-tax season start date exists!!</p><p><br></p><p>Our client is an established and very successful PE firm in the Boston Area. They are creating a Tax Manager role to help support the continued growth in fundraising and their execution strategy. Great history of challenging and developing their people. Excellent work/life allows for the perfect balance for you.</p><p><br></p><p>The role will look to provide some immediate positive impact to the business and fund reporting and compliance. Great chance to work within a small, elite tax group. You'll have multiple mentors above and around you, while also helping a couple junior staff showing tons of promise.</p><p><br></p><p>Some basics on the job:</p><ul><li>Manage and review the preparation of tax workpapers, tax returns, and tax estimates for funds and partnership entities, focusing on alternative investments and partnership tax compliance.</li><li>Coordinate and oversee outsourced CPA teams, ensuring accurate tax filings, distribution support, and maintaining partner information for K-1 reporting and withholding calculations.</li><li>Analyze legal documents and respond to investor and partner inquiries regarding tax reporting, while tracking projects and collecting documentation to support compliance.</li></ul><p><br></p>
<p>Growing Consulting Company with 50+ year history and leader in their industry located in the Burlington area is looking for Accounting Manager/ Controller to join the leadership team. This will be the # 1 Finance person reporting into the owner managing a small staff. This role will have complete ownership of all financial reporting, transactional accounting activities including accounts payable, accounts receivable, billing, expense reports, order entry and human resources and payroll functions. Other duties include cash management/reporting, financial analysis, internal controls, tax and insurance reporting and point person dealing with outside CPA firm. This is an excellent opportunity to join a growing and very stable company in a “hands on” leadership role. Experience working in a small company environment required, previous experience with payroll and human resources duties preferred. Deltek and advanced Excel knowledge is highly desired. Hybrid availability offered (1-2 days from home) once up to speed. If interested, reach out to Dino Valeri at dino.valeri@roberthalf;com or message me thru LinkedIn. </p>
<p>Our company is seeking an experienced and hands-on Accounting Manager for a contract assignment in Fitchburg, MA. The ideal candidate will have at least 5 years of progressive accounting experience, including a strong background in the higher education industry. This is a fully on-site role, and we’re looking for someone who thrives on face-to-face collaboration and is ready to hit the ground running.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee day-to-day accounting operations, including general ledger, month-end close, and financial reporting</li><li>Manage accounts payable, accounts receivable, and payroll processes</li><li>Ensure compliance with GAAP and relevant regulatory requirements, including those specific to higher education</li><li>Develop, implement, and maintain effective internal controls</li><li>Prepare budget reports and support forecasting and audit processes</li><li>Mentor and guide junior accounting staff</li><li>Act as a key liaison with external auditors and other stakeholders</li></ul><p><br></p>
<p>*** Flexibility with start date *** Global Manufacturing Company located in the Peabody area is looking for a Tax Manager. This is 3-person team reporting into the VP of Tax supporting both domestic and international business units. Excellent benefits offered along with remote flexibility (3 days on site but tons of flexibility when needed). If interested, reach out to Dino Valeri at dino.valeri@roberthalf;com or message me thru LinkedIn.</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Manage the preparation, review and documentation of the Company’s quarterly and annual worldwide tax provisions under ASC 740, including management of all domestic and foreign income tax related accounts and maintenance of SOX controls</li><li>Manage the preparation of domestic federal and state income tax returns, (consolidated corporate and partnership) including proper application of foreign related rules affecting the U.S. federal tax returns, working with outsourced external tax preparers</li><li>Oversee estimates and extension calculations for three U.S. consolidated groups</li><li>Research and evaluate complex accounting transactions and issues to ensure proper tax accounting treatment and disclosure, including M& A purchase accounting and equity compensation transactions</li><li>Identify opportunities to improve current processes and procedures related to the tax accounting function, including software solutions and data management</li><li>Assist the VP Tax in working with the worldwide finance teams to identify, analyze and implement programs or transactions to reduce the Company’s taxes, minimize risk, and maintain a consistent global tax strategy</li><li>Manage U.S. federal and state tax examinations</li><li>Assist in tax due diligence and analysis related to potential acquisition targets</li><li>Assist in global restructuring and other strategic tax planning projects</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Talent Operations Manager to join our team on a contract basis in Boston, Massachusetts. In this role, you will oversee key HR functions, ensuring smooth operations and efficient management of talent processes. This position offers an opportunity to contribute to the healthcare industry by supporting organizational goals and employee success.<br><br>Responsibilities:<br>• Manage day-to-day HR operations, including filing and maintaining accurate employee records.<br>• Respond promptly to inbound calls and provide attentive assistance to employees and stakeholders.<br>• Conduct data entry tasks to ensure all HR-related information is up-to-date and accurate.<br>• Collaborate with team members to enhance operational efficiency and resolve any HR-related challenges.<br>• Support recruitment efforts by coordinating interviews and maintaining candidate databases.<br>• Ensure compliance with organizational policies and applicable labor laws.<br>• Assist with onboarding new employees and ensuring a seamless integration process.<br>• Generate reports and analyze data to support decision-making within the HR department.<br>• Communicate effectively with various departments to ensure alignment on HR priorities.<br>• Monitor and address employee concerns, fostering a positive and productive work environment.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Cambridge, Massachusetts. This role involves developing and designing comprehensive courses tailored for datacenter and critical infrastructure professionals. You will play a key part in creating instructional materials and tools that help learners excel in their roles, such as datacenter technicians and analysts. This is a contract position with the potential for a permanent role, offering the opportunity to contribute to impactful educational initiatives.<br><br>Responsibilities:<br>• Design and develop end-to-end course content for datacenter and critical infrastructure training.<br>• Collaborate with a team of instructional designers and developers to create classroom-ready materials.<br>• Build curriculum materials including tasks, job aids, and lists to enhance learner engagement.<br>• Create instructional tools using platforms such as Google Docs, Google Slides, and Articulate 360.<br>• Incorporate augmented reality elements where applicable to enrich learning experiences.<br>• Work closely with analysts to transform design and market insights into effective course materials.<br>• Develop content on topics such as datacenter hardware, cooling systems, power distribution, and motor control systems.<br>• Ensure the curriculum aligns with industry standards and prepares learners for real-world challenges.<br>• Optionally deliver training sessions and workshops at our facility.<br>• Report progress and outcomes to the VP of Product.
We are looking for an experienced Acquisition Accounting Manager to join our team in Boston, Massachusetts. This Contract-to-permanent position offers an exciting opportunity to lead and transform accounting processes during a pivotal growth period. You will play a critical role in managing acquisition integrations and establishing scalable financial structures for a fast-paced organization.<br><br>Responsibilities:<br>• Oversee the integration of accounting processes for newly acquired entities, ensuring smooth transitions and alignment with organizational standards.<br>• Manage acquisition-related accounting tasks, including purchase accounting cleanup, earn-out schedules, deferred revenue, and detailed sales analysis.<br>• Transition legacy accounting practices from cash-based methods to structured accrual-based workflows that support scalability.<br>• Develop and implement consistent month-end close procedures, reconciliations, and controls across multiple entities.<br>• Facilitate the migration of financial systems from QuickBooks to Sage Intacct, ensuring accurate reporting and compliance.<br>• Build robust financial reporting frameworks and controls to support future acquisitions and organizational growth.<br>• Provide hands-on leadership in the execution of accounting tasks, leveraging 10+ years of senior accounting experience.<br>• Collaborate with teams to ensure readiness for potential organizational transitions, including exits or acquisitions.<br>• Drive improvements in accounting systems and processes, ensuring operational efficiency and compliance.<br>• Support financial audits by preparing reconciliations, journal entries, and other necessary documentation.
<p>We are looking for an experienced Accounting Manager/Supervisor to join our team in Upton, Massachusetts. This role requires a detail-oriented individual with strong leadership abilities who can oversee the financial operations and ensure compliance with company policies. If you are passionate about accounting and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p>For immediate consideration please contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Oversee monthly, quarterly, and annual financial close processes, ensuring accuracy and compliance with company policies.</p><p>• Manage project accounting activities, including revenue recognition, job costing, work-in-progress analysis, and billing.</p><p>• Analyze and prepare financial statements and management reports to support business decision-making.</p><p>• Supervise daily accounting operations, such as accounts payable, accounts receivable, general ledger, and bank reconciliations.</p><p>• Lead financial analysis and reporting initiatives to enhance operational efficiency and support strategic goals.</p><p>• Review and prepare journal entries, account reconciliations, and related documentation.</p><p>• Establish and maintain effective internal controls and accounting procedures.</p><p>• Provide leadership and mentorship to a small team, fostering detail-oriented development and growth.</p><p>• Coordinate audit preparations and liaise with external auditors when required.</p><p>• Handle diverse financial and administrative tasks as part of a hands-on leadership role.</p>
We are looking for an experienced Project Manager/Senior Consultant to join our team in Cambridge, Massachusetts. In this role, you will contribute to the development of cutting-edge curriculum for advanced manufacturing and industrial maintenance technicians. This is a contract-to-permanent position, offering an exciting opportunity to collaborate with design and development teams to create impactful educational materials. The role is fully remote, with occasional client visits based on location availability.<br><br>Responsibilities:<br>• Lead the design and development of comprehensive curriculum materials for advanced manufacturing and industrial maintenance technician courses.<br>• Work collaboratively with analysts and developers to transform design concepts into ready-to-use instructional packages.<br>• Develop course materials such as job aids, task lists, and classroom resources to support effective learning experiences.<br>• Ensure curriculum aligns with industry standards and addresses the needs of learners preparing for careers in advanced manufacturing.<br>• Utilize tools like Google Slides, Google Docs, and Articulate 360 to create high-quality instructional content.<br>• Incorporate practical applications such as programmable logic controllers, variable frequency drives, power distribution systems, and conveyor belts into the curriculum.<br>• Provide insights and expertise in instructional design within the tech and manufacturing sectors.<br>• Occasionally meet with clients to gather feedback and refine curriculum based on their requirements.<br>• Collaborate with leadership, including the Vice President and Director of Advanced Manufacturing, to align deliverables with organizational goals.<br>• Explore innovative technologies such as augmented reality to enhance the learning experience.
<p>My client, an excellent boutique PE Firm is hiring for a Corporate Accounting Manager to join their team. The Corporate Accounting Manager will report directly to the CFO and handle all things corporate accounting related in addition to assisting the Partners out with some family office type duties. Compensation for this position is $125-145K + around $30K Bonus. This company has been growing very nicely over the past 10 years, the founders all have excellent backgrounds from well-known companies, they offer a hybrid working arrangement, nice benefits, a great work life balance and people like working here!</p><p><br></p><p>If interested in hearing more, please email your resume to matthew.katz@roberthalf ASAP. Thank you.</p>
<p>Our client, a global technology organization in the software development space, is seeking an experienced Corporate Trade Senior Manager to lead import and export compliance activities across the Americas. This is a highly visible role within a corporate headquarters environment, partnering closely with cross-functional leaders and senior executives.</p><p><br></p><p>This opportunity is ideal for professionals coming from Big 4 Indirect Tax, trade consulting, legal trade counsel, or select audit backgrounds with export compliance experience. The hiring manager has a Big 4 background and is open to strong consulting-to-industry transitions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage import/export compliance programs across the Americas region</li><li>Ensure compliance with U.S. and international export, customs, and sanctions regulations</li><li>Serve as subject matter expert for export classification (CCL, USML), jurisdiction determination, and licensing</li><li>Support global trade compliance initiatives and internal policy alignment</li><li>Analyze import/export data to identify duty mitigation and savings opportunities</li><li>Partner with Supply Chain, Logistics, Tax, Finance, Legal, and site teams</li><li>Support trade compliance audits and internal assessments</li><li>Oversee trade compliance systems and support system enhancements and adoption</li><li>Develop and maintain trade compliance processes, procedures, and documentation</li><li>Deliver training to cross-functional teams on trade and export compliance requirements</li><li>Provide trade compliance support for M& A and due diligence activities</li></ul><p><br></p>
We are looking for a dynamic Project Manager/Sr. Consultant to join our team on a contract basis in Cambridge, Massachusetts. This role involves collaborating with clients and industry leaders to design and develop specialized training programs focused on critical infrastructure, manufacturing automation, and data center operations. The ideal candidate will bring a strong background in data center environments and industrial systems, coupled with a passion for mentoring and curriculum development.<br><br>Responsibilities:<br>• Collaborate with clients and market leaders to analyze industry requirements and translate them into actionable training program designs.<br>• Design and develop curriculum and coursework tailored to critical infrastructure, manufacturing automation, and data center operations.<br>• Serve as the primary point of contact for client-facing communications, ensuring alignment with client needs and objectives.<br>• Work closely with the Product Owner and a team of 6-7 design and development professionals to create effective training materials.<br>• Utilize your expertise in data center technologies and industrial systems to inform the development of technical content.<br>• Mentor entry level team members and contribute to a collaborative team environment.<br>• Conduct thorough research to ensure training content aligns with industry standards and emerging trends.<br>• Leverage tools such as Google Docs, Google Slides, and VR technologies to create engaging and interactive learning experiences.<br>• Participate in client intake sessions to gather feedback and refine training programs.<br>• Ensure the delivery of high-quality training materials that meet both client and market expectations.
<p>Robert Half’s marketing & creative client is looking for a Creative Strategist for a 6+ month contract south of Boston. This is a hybrid, 40-hour-per-week opportunity, candidates must be able to work onsite 3 days/week. The Content Manager will lead the full lifecycle of content strategy, creation, and execution—driving high-quality, multi-channel content and collaborating across marketing, product, and creative teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Define audience, key messages, and content plans in collaboration with marketing leads</li><li>Develop and manage editorial calendars and content schedules</li><li>Lead production of creative materials including copy, graphics, video, etc.</li><li>Guide and review the work of writers, designers, and videographers</li><li>Collaborate with marketing, sales, product, and creative teams for integrated initiatives</li><li>Analyze and report on content performance using data and insights</li></ul><p><br></p>
<p>Our client, a globally recognized, complex and diverse nonprofit organization in the Boston Area, is searching for a unique non-profit accounting professional. This newly-created role will own the grants accounting function for the organization. Focus is primarily on state and private grants (minimal federal funding involvement), tracking revenue and compliance, as well as reporting and analysis necessary for successful financial strategy for the organization.</p><p><br></p><p>Great leadership team that is looking to mentor the right person. You can be a strong Senior Grants Accountant that might be ready for the ownership role., but the role takes on a Mgr/SrMgt level of responsibility, being the grants acctg expert in the org. Great visibility and opportunity to build out the function and implement best practices. This role is not just the grant administration work; it owns the actual hands-on accounting for the grants/revenue/ASC606 and ASC958/forecasts etc.</p><p><br></p><p>The role is on site 4 days in a great location, free parking, while offering outstanding flexibility as well as work/life balance. </p><p><br></p><p>Compensation is $125-150k with outstanding benefits and paid time off. (well above average)</p><p><br></p>
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.
We are looking for a proactive and outgoing Facilities Coordinator to join our team in Boston, Massachusetts. In this contract role, you will be responsible for ensuring the smooth operation of facility services across multiple floors while fostering strong client relationships and delivering exceptional customer service. This position requires a customer-focused individual with excellent organizational skills and the ability to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Coordinate and oversee day-to-day facility operations, including site inspections and vendor management.<br>• Create and manage service tickets to ensure timely resolution of maintenance issues.<br>• Organize and support monthly and quarterly events for clients, ensuring seamless execution.<br>• Escort vendors and contractors on-site while adhering to established procedures.<br>• Provide after-hours support as needed, including emergency call response and escalation management.<br>• Collaborate with the Facilities Manager to maintain high standards of customer satisfaction and operational excellence.<br>• Monitor key performance indicators (KPIs) and assist in implementing corrective actions when necessary.<br>• Develop and maintain strong relationships with clients and stakeholders to align with corporate goals.<br>• Support the procurement process and supplier management to optimize facility operations.<br>• Ensure compliance with best practices and established protocols for facility management.
<p><strong>Role Overview</strong></p><p>We are seeking experienced Senior Software Engineer contractors to support a strategic wealth and investment management initiative. This role focuses on building and enhancing modern, scalable applications used within investment and wealth management platforms. Contractors will work closely with engineering peers, product partners, and agile teams to deliver high‑quality solutions with minimal onboarding time.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain full‑stack applications using Java and React</li><li>Contribute to core features supporting investment management and wealth management workflows</li><li>Participate in agile ceremonies, including stand‑ups, planning, and retrospectives</li><li>Collaborate with distributed engineering teams to deliver production‑ready solutions</li><li>Ensure code quality through peer reviews and adherence to engineering best practices</li><li>Support ongoing enhancements, bug fixes, and technical improvements</li></ul><p><br></p>
Essential Functions <br> Respond to all customer inquiries, questions, and RFQ’s <br> Develop system for following up on quotes to identify likelihood of order <br> Understand customers’ needs and communicate to production team to ensure satisfaction <br> Setup and host customer and vendor visits via video, and/or in person <br> Daily meeting with production manager, operations manager, engineering to review any open quotes and/or <br>order fulfillment concerns <br> Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy <br> Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested <br> Prepare weekly posts for social media sites (LinkedIn etc.) <br> Attend trade shows as requested (US Locations) <br> Maintain database integrity within ProfitKey® ERP Software <br> Maintain a database of current and potential customers with CRM <br> Review technical drawings for manufacturability with the support of engineering as needed <br> Prepare customer reports and access customer portals as needed. <br>Education <br>- Associate’s degree in business administration, applied science or engineering <br> <br>Experience Details <br> <br>- Manufacturing technical sales support and/or officer administrator role – 1 year preferred <br>- Customer service experience <br>- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
