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1 result for Communications Manager in Burlington, MA
- Northborough, MA
- onsite
- Permanent / Full Time
- 85000 - 95000 USD / Yearly
- <p>We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.</p><p>• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.</p><p>• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.</p><p>• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.</p><p>• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.</p><p>• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.</p><p>• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.</p><p>• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.</p><p>• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.</p>
- 2026-07-22T00:00:00Z