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20 results for Customer Service Supervisor in Bridgewater, NJ

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-06-26T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Customer Service Manager to lead customer support operations for a consumer products organization in Englewood Cliffs, New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong service leadership with a hands-on approach to team performance, customer engagement, and process improvement. The role partners closely with marketing leadership to strengthen the customer experience across service channels while maintaining high standards for responsiveness and issue resolution. Responsibilities: • Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels. • Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally. • Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency. • Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week. • Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results. • Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives. • Support digital engagement efforts through social listening and related customer interaction tools when applicable. • Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment.
2026-06-25T00:00:00Z

Customer Service Representative

Oakland, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings. Responsibilities: • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time. • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up. • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making. • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy. • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information. • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking. • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights. • Present collected data and project information during conference calls or internal meetings when needed. • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.
2026-06-25T00:00:00Z

Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
seeking a detail-oriented Bilingual Administrative Support Specialist to join its team in Long Island City, NY. This role is ideal for an administrative professional with strong analytical skills who is comfortable working in a fast-paced support environment. The position will involve assisting drivers at the customer service window, researching payment-related issues, and maintaining accurate information in Excel.Key Responsibilities:<ul><li>Provide front-line support at the customer service window alongside two other team members</li><li>Assist drivers with payment-related inquiries and resolve issues related to delayed or missing payments</li><li>Research and gather the appropriate information needed to address driver concerns</li><li>Maintain and update tracking information in Excel spreadsheets</li><li>Perform administrative and analytical support tasks as needed</li><li>Communicate clearly and professionally with drivers and internal team members</li></ul>
2026-06-18T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience. Responsibilities: • Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support. • Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure. • Track newly released parts and confirm correct application details to help maintain accurate support guidance. • Examine parts-related communications and technical notices when requested to help verify accuracy and relevance. • Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up. • Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis. • Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently. • Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality.
2026-06-24T00:00:00Z

Customer Service Representative

Little Ferry, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support customers in the aerospace industry from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys building strong client relationships, managing order activity, and keeping communication clear across multiple teams. The person in this role will help ensure customers receive timely updates, accurate quotes, and responsive service throughout the order process. Responsibilities: • Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction. • Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed. • Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders. • Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns. • Provide customers with shipping updates and follow through to confirm they have the information they need. • Maintain accurate records of customer activity, transactions, and service issues within Siebel. • Prepare routine reports and complete documentation required to support customer service operations. • Connect customers with additional internal departments or external vendors when specialized service information is needed. • Handle administrative assignments and other support tasks requested by the management team to meet business needs.
2026-06-26T00:00:00Z

Customer Service Representative

Rosedale, NY
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications. Responsibilities: • Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders. • Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness. • Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity. • Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach. • Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.
2026-06-18T00:00:00Z

Customer Service Associate

Jersey City, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust. Responsibilities: • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach. • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact. • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion. • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style. • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution. • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
2026-06-11T00:00:00Z

Customer Care Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a friendly, detail-oriented Customer Service Representative to join a local and growing team. In this role, you will serve as the primary point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. The ideal candidate is a strong communicator who enjoys problem-solving and thrives in a fast-paced environment. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer issues efficiently and professionally</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions accurately in CRM or internal systems</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution</li><li>Maintain a high level of customer satisfaction and professionalism</li><li>Support team goals and contribute to process improvements</li></ul>
2026-06-26T00:00:00Z

Customer Support Representative

New York, NY
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Support Representative to support subscribers and deliver a high-quality service experience for an education-focused organization. This Long-term Contract position is fully remote and supports a team based in New York, New York, requiring someone who can communicate clearly, solve problems efficiently, and thrive in a collaborative environment. The role is well suited to someone with prior customer service experience who is comfortable handling technical questions, account-related concerns, and day-to-day customer inquiries. Responsibilities: • Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use. • Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy. • Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution. • Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed. • Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions. • Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently. • Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes.
2026-06-24T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-06-26T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Medical Customer Service Rep

Jersey City, NJ
remote
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a remote Contract position based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare programs, and help them move confidently through the enrollment process. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing service, follow-up, and documentation responsibilities. Responsibilities: • Place a high volume of outbound calls each day to engage prospective patients and introduce available program options. • Describe healthcare program features in a clear and supportive way to help patients understand participation and enrollment steps. • Address patient questions, concerns, and hesitations with professionalism while building trust throughout each interaction. • Record call details, outcomes, and enrollment activity accurately within Salesforce and related tracking systems. • Maintain timely follow-up with leads to keep patients informed and move opportunities through the enrollment cycle. • Collaborate with team members to meet enrollment targets and contribute to overall outreach performance. • Manage daily outreach tasks efficiently while maintaining consistent communication standards in a remote work environment.
2026-06-22T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-12T00:00:00Z

Client Experience Specialist

Nazareth, PA
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client is seeking a customer-focused Client Experience Specialist who is passionate about delivering exceptional service. This role serves as the primary point of contact for customers and plays a key role in building positive client relationships. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer concerns accurately and professionally</li><li>Process orders and account updates</li><li>Document interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve the customer experience</li></ul>
2026-06-19T00:00:00Z

Payroll Supervisor/Manager

Schwenksville, PA
onsite
Temporary to Hire
29 - 31 USD / Hourly
We are looking for a Payroll Supervisor/Manager to oversee accurate and timely payroll operations for a dynamic workforce in Schwenksville, Pennsylvania. This long-term contract position is ideal for a hands-on payroll specialist who can manage complex payroll processes across multiple employee groups while maintaining compliance with applicable wage and tax regulations. The role will support day-to-day payroll administration, employee onboarding documentation, and issue resolution in a fully onsite environment. Responsibilities:• Administer end-to-end payroll processing for employees working across multiple states, ensuring timely and precise pay distribution.• Manage payroll for both union and non-union team members, including hourly and salaried employee populations.• Apply prevailing wage rules based on project requirements and confirm payroll calculations align with contractual and regulatory standards.• Review and process payroll adjustments such as garnishments, deductions, and other employee-specific withholdings.• Coordinate bi-monthly payroll cycles while maintaining accurate records and resolving discrepancies efficiently.• Complete and maintain new employee payroll documentation to support proper employee setup and compliance.• Monitor changing headcount levels and adapt payroll processing activities to meet weekly workforce fluctuations.• Utilize payroll systems such as Paychex and ADP Workforce Now to maintain employee data and support payroll operations.
2026-06-17T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-06-23T00:00:00Z