<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
<p>We are looking for a dynamic Service Manager to lead and oversee the operations of our service department in Nazareth, Pennsylvania. This role is ideal for an experienced individual passionate about delivering exceptional service, managing teams, and strengthening customer relationships. As a key leader, you will ensure the department runs smoothly, efficiently, and aligns with organizational goals.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Lead and inspire a team of service technicians and support staff, fostering a culture of collaboration and excellence.</p><p>• Manage daily operations within the service department to ensure timely and high-quality maintenance and repairs.</p><p>• Build and maintain strong customer relationships by addressing their needs and ensuring satisfaction with service delivery.</p><p>• Analyze and monitor performance metrics such as productivity, turnaround times, and profitability to drive improvements.</p><p>• Oversee scheduling, resource allocation, and workflow optimization to enhance department efficiency.</p><p>• Collaborate with sales and parts teams to deliver value-added services and drive revenue growth.</p><p>• Enforce compliance with safety protocols, company policies, and manufacturer standards.</p><p>• Identify and implement process improvements to reduce costs and elevate service capabilities.</p><p><br></p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
<p>We are seeking a Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as a key point of contact for our customers, ensuring their needs are met efficiently and effectively. This position offers an excellent opportunity to build lasting relationships while delivering exceptional service and contributing to a collaborative team environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process customer orders accurately and promptly to ensure seamless transaction flow.</li><li>Manage customer accounts by addressing inquiries and resolving issues to maintain a high level of satisfaction.</li><li>Act as the primary liaison between customers and internal departments to facilitate order fulfillment.</li><li>Handle inbound calls professionally, providing clear and helpful responses to customer questions.</li><li>Utilize Microsoft Excel, Word, and Outlook to track orders, maintain records, and communicate effectively.</li><li>Document all customer interactions in an organized manner for future reference.</li><li>Collaborate with team members to improve processes and enhance service quality.</li><li>Address customer concerns promptly, offering solutions in line with company policies.</li><li>Monitor order status and proactively provide updates to customers.</li><li>Support additional administrative and operational tasks as needed.</li></ul>
<p>We are seeking a detail-oriented and organized Sales Assistant to join our team. This role offers an opportunity to support a dynamic sales environment and contribute to the efficiency and success of the sales process. The ideal candidate will provide administrative support, maintain accurate data, and ensure smooth communication between internal teams and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare accurate customer quotes and input data into company systems.</li><li>Follow up on leads and quotes to support account growth.</li><li>Maintain up-to-date customer information and ensure database accuracy.</li><li>Generate and distribute reports on orders, forecasts, and shipments.</li><li>Provide administrative support to sales staff, including travel arrangements and expense tracking.</li><li>Coordinate demo requests, process returns, and manage compliance documentation.</li><li>Respond promptly and professionally to inquiries from internal teams and customers.</li><li>Participate in team meetings, training sessions, and regular check-ins to stay informed on processes and objectives.</li></ul><p><br></p>
<p>We are looking for a success-driven Account Manager to join a well-established capital equipment manufacturer located in Bergen County, New Jersey. This position focuses on managing existing client accounts while gradually pursuing new business opportunities. The role offers a balance of on-site work and travel, providing opportunities to build lasting relationships with clients while collaborating closely with a supportive sales team.</p><p><br></p><p>Responsibilities:</p><p>• Manage and support existing client accounts, ensuring satisfaction and effective use of capital equipment.</p><p>• Develop strong relationships with clients to drive sales growth and enhance account spending.</p><p>• Partner with internal teams, including sales and manufacturing, to meet client needs and deliver tailored solutions.</p><p>• Conduct site evaluations and provide consultations to support capital equipment sales.</p><p>• Represent the company at annual trade shows alongside team members to showcase products and services.</p><p>• Identify and pursue new business opportunities through lead lists and self-generated prospects, contributing to long-term sales growth.</p>
<p>Join a well-established, independent wealth management firm with a long-standing reputation for delivering personalized investment strategies to high-net-worth individuals, families, and institutions. Our client is seeking a Client Service Associate to support a dynamic Private Wealth Advisory team. This is an excellent opportunity for a motivated, detail-oriented professional looking to grow within the private wealth management space. You’ll be working directly with high-net-worth clients and gain hands-on exposure to multiple areas of the business—from onboarding and account servicing to client communications and marketing support.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Manage new client onboarding and account setup</p><p>· Handle day-to-day service requests (wires, transfers, maintenance)</p><p>· Support relationship management for select clients</p><p>· Liaise with attorneys, accountants, and custodians</p><p>· Prepare client communications and quarterly reports</p><p>· Assist in marketing efforts: update materials, create presentations, and support email campaigns</p><p>· Participate in developing better client communications and social media initiatives</p><p><br></p><p>For immediate consideration for this position please email Alex.Muzaurieta@roberthalf.</p>
<p><strong><em><u>This is a PART-TIME ROLE!!</u></em></strong></p><p><br></p><p><strong>Shift Schedule:</strong></p><ul><li>Part-time: Tuesday, Wednesday, and Thursday</li><li>Hours: 7:30 AM – 4:30 PM</li><li>Schedule based on busy office days</li></ul><p><strong>Job Summary:</strong></p><p>The Workplace Experience Coordinator provides exceptional front-of-house services to employees and guests. This role ensures a welcoming and professional environment by managing reception services, wayfinding, lobby appearance, visitor tracking and reporting, refreshments, campus tours, meeting support, and various workplace services as needed.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Warmly greet all employees and visitors entering the facility.</li><li>Answer phone calls in a professional and friendly manner.</li><li>Manage and maintain accurate records and logs of service requests.</li><li>Provide timely and thorough responses to employee and visitor inquiries.</li><li>Coordinate and confirm recreational, dining, and business activities.</li><li>Represent the Workplace Concierge team as the point-of-contact for the facilities team.</li><li>Follow and support property-specific security and emergency procedures.</li><li>Respond calmly and efficiently to emergency situations and make appropriate notifications.</li><li>Assist with mail and package handling, including shipping and cleaning support.</li><li>Provide support with event coordination including setup, breakdown, and delivery of supplies.</li><li>Assist with onboarding and workplace services such as office supplies and maintenance work orders.</li></ul><p><br></p>
<p>Do you have exceptional communication skills, a passion for helping others, and a knack for solving problems? Robert Half is seeking a Customer Service Representative to join a local and growing organization! We're looking for an enthusiastic and detail-oriented individual to provide top-notch support to our clients and customers, ensuring satisfaction and fostering positive relations.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a skilled Customer Service Representative, you will be the first point of contact for customers, helping resolve inquiries and ensuring an outstanding customer experience. You will:</p><ul><li>Efficiently answer, manage, and document customer inquiries through phone, email, and/or chat platforms.</li><li>Resolve customer issues by identifying solutions and taking ownership of cases from start to finish.</li><li>Maintain up-to-date knowledge of company products and services to provide accurate information and assistance.</li><li>Proactively identify challenges and escalate any complex issues, collaborating with appropriate teams to provide timely resolutions.</li><li>Provide constructive feedback to improve operations and enhance customer support processes.</li></ul><p><br></p>
We are looking for an experienced Project Manager to lead application development initiatives in Fort Washington, Pennsylvania. This long-term contract position offers an exciting opportunity to oversee key projects while ensuring efficient planning, execution, and delivery. The ideal candidate will excel in managing diverse teams, maintaining customer satisfaction, and driving stakeholder engagement.<br><br>Responsibilities:<br>• Manage application development projects from initiation to completion, ensuring alignment with business objectives.<br>• Collaborate with stakeholders to define project scope, timelines, and deliverables.<br>• Oversee budgeting and forecasting processes to ensure projects remain within financial constraints.<br>• Utilize cloud technologies and monitoring tools to track project progress and quality.<br>• Develop and maintain project documentation, policies, and procedures to support operational excellence.<br>• Lead cross-functional teams, providing guidance and supervision to achieve project milestones.<br>• Conduct regular presentations to communicate project updates and benefits to stakeholders.<br>• Implement effective procurement strategies to ensure timely delivery of resources.<br>• Monitor customer satisfaction and address concerns to maintain strong client relationships.<br>• Drive continuous improvement by evaluating project outcomes and refining processes.
<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
We are looking for a detail-oriented Real Estate Associate to join our team in Philadelphia, Pennsylvania. This is a long-term contract position for professionals who excel in customer service and administrative management, particularly in facilities and property operations. The ideal candidate will have strong organizational skills and a proactive attitude to ensure tenant satisfaction and smooth office functionality.<br><br>Responsibilities:<br>• Manage tenant inquiries and complaints by providing prompt responses and tracking resolutions.<br>• Create and update work orders to address facility maintenance issues efficiently.<br>• Coordinate with vendors and contractors to verify Certificates of Insurance and ensure compliance.<br>• Monitor and follow up on the progress of repair and maintenance tasks to ensure timely completion.<br>• Maintain accurate records and correspondence related to tenant and property management activities.<br>• Utilize Microsoft Excel, Word, and Outlook for tracking, reporting, and communication purposes.<br>• Assist with accounts payable and receivable processes, including invoice management.<br>• Support budget management and perform ad-hoc financial tasks as needed.<br>• Ensure adherence to company policies and principles in all administrative operations.<br>• Conduct research and analysis to provide insights for improving property management practices.
<p>We are seeking a talented and motivated <strong>Sales Support Administrator</strong> to join our team. In this role, you will work closely with clients and internal departments to ensure the smooth operation of sales processes and customer relationships. If you thrive in a collaborative and fast-paced environment, have excellent communication skills, and excel at problem-solving, this opportunity might be perfect for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming customer inquiries via phone with prompt and professional responses.</li><li>Accurately input sales orders and invoices into QuickBooks software.</li><li>Coordinate and follow up on outstanding invoices to ensure timely payment by collaborating with customers and internal teams such as sales, accounting, and manufacturing.</li><li>Maintain and update customer information using Salesforce.com, leveraging the platform to enhance client relationships and add value.</li><li>Utilize Salesforce.com and other marketing tools to play a vital role in lead generation and opportunity follow-ups.</li><li>Build trust and maintain strong relationships with customers by delivering efficient and effective communication across all organizational levels.</li><li>Foster positive and collaborative relationships within the company’s team to ensure smooth workflow.</li><li>Contribute to setting individual and team performance goals and actively work towards achieving them.</li><li>Adhere to company communication policies and procedures to ensure consistency in interactions.</li></ul><p><br></p>
We are looking for a meticulous and proactive Customer Service Representative to join our team in Carlstadt, New Jersey. In this long-term contract role, you will provide exceptional support to ensure smooth order processing, accurate documentation, and excellent customer interactions. This position is ideal for someone with a strong background in administrative tasks and a customer-focused mindset.<br><br>Responsibilities:<br>• Process customer orders efficiently, ensuring accuracy and timely placement.<br>• Coordinate and create shipments to meet delivery schedules and customer expectations.<br>• Generate invoices for completed orders and ensure proper documentation.<br>• Scan and organize documents to maintain accurate and accessible records.<br>• Provide general administrative support to assist in daily office operations.<br>• Respond to inbound customer inquiries, delivering prompt and attentive service.<br>• Work closely with the team to ensure seamless communication and workflow.<br>• Utilize Salesforce or similar software to manage customer data and track interactions.
<p>We are looking for a skilled and proactive Customer Service Representative to join our team in Rockleigh, New Jersey. This is a contract position ideal for individuals who are passionate about delivering excellent customer support and maintaining efficient operations. The role requires a detail-oriented individual who can effectively manage administrative tasks, assist with customer inquiries, and collaborate with various departments.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks to update customer account records and process orders efficiently.</p><p>• Coordinate and distribute repair estimates to customers, ensuring timely communication and follow-ups.</p><p>• Respond to customer inquiries by directing them to the appropriate department or individual, maintaining a high level of professionalism.</p><p>• Monitor incoming communication, including faxes, and route them appropriately.</p><p>• Maintain adequate office supplies for the customer service team to support smooth operations.</p><p>• Address customer concerns with empathy and provide effective resolutions or escalate issues when necessary.</p><p>• Collaborate with team members to adapt to changing priorities and support department goals.</p><p>• Operate office equipment such as computers, printers, and copiers to complete daily tasks.</p><p>• Ensure all tasks are completed within established timelines while adhering to company policies</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
<p>We are seeking a detail-oriented and proactive <strong>Accounts Receivable / Customer Support Specialist. </strong>The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p> </p><ul><li>Process invoices in the system once shipments/orders have been delivered to customers.</li></ul><p> </p><ul><li>Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.</li></ul><p> </p><ul><li>Provide backup support for Order Entry, including processing orders.</li></ul><p> </p><ul><li>Manage and prioritize multiple concerns simultaneously.</li></ul><p> </p><ul><li>Communicate timely feedback to management regarding challenges or customer concerns.</li></ul><p> </p><ul><li>Manage inbound customer calls and emails, providing accurate information regarding order status.</li></ul><p> </p><ul><li>Assist team members as needed to ensure smooth operations.</li></ul><p> </p><ul><li>Work on special projects and reports as required.</li></ul><p><br></p>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> - High school diploma or equivalent. <br> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> - Skilled in the use of mail phone email digital reprographics and mail equipment. <br> - Familiar with general back office procedures to meet and maintain client satisfaction. <br> - Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> - Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> - Attention to detail with good organizational skills. <br> - Must be able to meet deadlines and complete all projects in a timely manner. <br> - Ability to handle sensitive and/or confidential documents and information. <br> - Able to make independent decisions that conform to business needs and policy. <br> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> - Must work well in a team environment. <br> - Must be able to interact effectively with multi-functional and diverse backgrounds. <br> - Ability to work in a fast-paced environment. <br> - Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> - Number and titles of direct reports if any: n/a <br> - Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> - Internal: This position works closely with the Office Services team <br> - External: Clients <br> <br> Job duties <br> * denotes an essential function <br> - *Utilize appropriate logs for all office services work. <br> - *Ensure that job tickets are properly filled out before beginning work. <br> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> - *Follow procedures to run jobs in proper order. <br> - *Communicate with supervisor or client on job or deadline issues. <br> - *Meet contracted deadlines for accepting completing and delivering all work. <br> - *Troubleshoot basic equipment problems. <br> - Be able to lift up to 50 lbs. on a regular basis. <br> - Prioritize workflow. <br> - Performs Quality Assurance on own and work of others. <br> - Load machines with various paper toner supplies. <br> - Answer telephone emails and place service calls when needed. <br> - Interact with clients in person over the phone or electronically. <br> - Adhere to Williams Lea policies in addition to client site policies. <br> - Use equipment and supplies in a cost-efficient manner. <br> <br> Working conditions <br> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a detail-oriented Partner Support Coordinator II to join our team on a contract basis. In this role, you will oversee the entire lifecycle of partner orders, ensuring seamless coordination between sales teams, internal departments, and authorized selling partners. This position is based in Pennsylvania and requires exceptional organizational skills, customer service expertise, and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Manage orders placed by contracted selling partners, ensuring they are accurately entered and processed.<br>• Monitor the progress of orders from initiation to completion while maintaining clear communication with all stakeholders.<br>• Act as the primary liaison between internal teams and authorized selling partners to address inquiries and resolve issues.<br>• Provide outstanding customer service to partners and internal teams by responding promptly and professionally to requests.<br>• Perform high-volume data entry tasks with precision and attention to detail.<br>• Ensure compliance with established procedures and policies while handling partner transactions.<br>• Collaborate with sales teams to ensure timely and accurate input of orders into the system.<br>• Utilize effective communication skills to coordinate activities and ensure alignment across multiple departments.<br>• Adapt to flexible working hours to meet the needs of the business and partners.<br>• Support office functions and administrative tasks as required to maintain operational efficiency.
<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in White Plains, New York. This part-time position offers an opportunity for long-term growth, allowing candidates to showcase their skills and advance within the role. The ideal candidate will provide exceptional support to our department by assisting with deliveries, tracking drivers, and handling customer interactions.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer inquiries, including resolving issues and providing timely updates.</p><p>• Process and issue credits accurately within the internal system.</p><p>• Create and manage special orders to meet client needs.</p><p>• Escalate complex issues to the appropriate team or department for resolution.</p><p>• Engage in dispatching responsibilities to ensure smooth operations.</p><p>• Conduct data tracking and entry in company systems to maintain accurate records.</p><p>• Collaborate with team members to improve service efficiency and customer satisfaction.</p><p>• Participate in on-site training to become proficient in system navigation and role-specific tasks.</p>
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. This long-term contract position offers an exciting opportunity to support both internal and external customers with a variety of inquiries and technical issues. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring all requests are addressed within a 12-hour turnaround time.<br>• Take ownership of customer issues, providing accurate and detail-oriented resolutions while meeting First Level Resolution standards.<br>• Collaborate with internal teams and other business units to deliver end-to-end solutions for customer inquiries.<br>• Utilize multiple systems and applications to research and resolve customer concerns effectively.<br>• Apply knowledge of small commercial insurance principles and company products to assist customers.<br>• Adhere to corporate policies, regulatory standards, and internal processes while maintaining high-quality service.<br>• Support other teams and manage transactions as business needs evolve.<br>• Maintain performance standards in a dynamic, high-volume environment.<br>• Complete additional tasks and assignments as required by management.<br>• Demonstrate strong interpersonal and teamwork skills to contribute to a collaborative work environment.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
