We are looking for a proactive Help Desk Analyst I to join our team in Milton, Massachusetts. In this fully onsite, Contract-to-permanent role, you will play a key part in supporting innovative simulation technology used for nursing education. This position requires a hands-on approach, offering an exciting opportunity to work directly with lab equipment and simulation tools while assisting nursing students and faculty.<br><br>Responsibilities:<br>• Provide technical support for simulation technology and lab equipment, ensuring smooth operations during nursing simulations.<br>• Troubleshoot hardware and software issues related to mannequins and other lab devices.<br>• Set up and maintain simulation equipment, including simulated blood, wounds, and other medical training tools.<br>• Collaborate with nursing students and staff to facilitate simulations and answer technical questions about the equipment.<br>• Perform software updates and inventory management for simulation devices.<br>• Work closely with the Director of Simulation and Experiential Learning to address technology needs and improve processes.<br>• Partner with IT support to resolve technical challenges and implement solutions.<br>• Ensure all simulation tools are functioning properly to enhance nursing students' learning experiences.<br>• Adapt to a fast-paced environment and prioritize tasks effectively while maintaining clear communication with team members.<br>• Maintain a willingness to learn and train on specialized simulation technology.
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities:<br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills:<br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
IT Systems Support Specialist<br>We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.<br><br>Key Attributes<br>Strong communication skills with the ability to explain technical concepts to non-technical users<br>A collaborative mindset and a commitment to creating a positive team environment<br>Detail-oriented with strong analytical and troubleshooting skills<br>Primary Responsibilities<br>System Support (65%)<br>Own and resolve less complex system support tickets and inquiries in alignment with SLAs<br>Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements<br>Serve as a liaison between vendors and business partners<br>Maintain documentation including instruction manuals and knowledge base materials<br>Participate in system testing (functional, integration, UAT) including planning, execution, and reporting<br>Support audit compliance and cybersecurity initiatives<br>Provide metrics and reporting on system performance and issue resolution<br>Project Management (25%)<br>Assist in managing cross-functional IT projects and initiatives<br>Support requirements gathering and documentation of SMART goals<br>Coordinate testing activities and ensure timely milestone completion<br>Communicate project updates to stakeholders and leadership<br>Promote positive team dynamics and stakeholder relationships<br>Business Process Support (10%)<br>Learn stakeholder operations and software systems to provide effective support<br>Act as a consultant between stakeholders and software developers<br>Identify lessons learned and contribute to process improvements across systems and departments<br>Qualifications<br>Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)<br>1–3 years of experience in IT support, systems support, or related roles (preferred but not required)<br>Willingness to work onsite 1–2 days per week or as needed<br>Familiarity with ITIL processes (preferred)<br>Basic knowledge of system security, word processing, spreadsheets, databases, and business applications<br>Experience with project management principles and successful project involvement<br>Ability to communicate technical information clearly and patiently to non-technical audiences<br>Experience in the utility industry is a plus<br>Ethical, honest, and dependable with the ability to perform under pressure<br>Excellent written and verbal communication skills
<p>We are looking for a detail-oriented Supply Chain Analyst to support and optimize our business operations in Worcester, Massachusetts. This role plays a vital part in enhancing supply chain processes, managing vendor relationships, and driving cross-functional collaboration across departments. The ideal candidate should possess a strong background in distribution, materials planning, and tactical marketing, with a focus on problem-solving and teamwork.</p><p><br></p><p>For Immediate interview Please call Victor Muller at 508 205 2136</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the purchasing team to manage exception-based orders, vendor communications, and inventory tracking.</p><p>• Execute purchase and transfer orders for project-based sales and other special operational needs.</p><p>• Assist in maintaining purchase price records and conducting cost analyses using company systems.</p><p>• Support marketing initiatives by aligning sales and purchasing activities for product launches and campaigns.</p><p>• Prepare sales and purchasing data to aid market research, pricing strategies, and competitive analysis.</p><p>• Analyze existing processes and recommend improvements to enhance efficiency and reduce costs.</p><p>• Document and map business processes to optimize sales, marketing, and supply chain operations.</p><p>• Work with cross-functional teams to execute projects aimed at improving processes and upgrading systems.</p><p>• Resolve sales order discrepancies and fulfillment issues across various sales channels.</p><p>• Build and maintain strong relationships with suppliers to ensure product availability, competitive pricing, and reliable lead times.</p>
