Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment. Responsibilities:• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.• Coordinate the dispatching of service desk teams to client sites as needed.• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.• Assist with project management tasks, including planning, tracking, and execution of IT projects.• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.• Maintain accurate documentation of processes, systems, and service delivery updates.• Identify inefficiencies in service delivery and recommend improvements to enhance operations.• Facilitate client reporting and scheduling to ensure seamless communication and support.• Support internal coordination efforts, including meeting calendars and resource planning.

• Minimum of 3 years of experience in a service coordination, project coordination, or IT operations role. • Familiarity with tools and systems used in Managed Service Provider environments, such as ConnectWise or Autotask. • Strong multitasking and organizational skills, with the ability to prioritize tasks effectively. • Proven ability to communicate clearly and professionally with both internal teams and external clients. • Experience in resource allocation, procurement management, or project documentation is a plus. • Problem-solving mindset with attention to detail and a focus on continuous improvement. • Comfortable working in a fast-paced environment with multiple priorities. • Open to learning new tools, systems, and processes to enhance service delivery.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Boston, MA
onsite
Permanent
70000.00 - 90000.00 USD / Yearly
Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment. Responsibilities:• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.• Coordinate the dispatching of service desk teams to client sites as needed.• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.• Assist with project management tasks, including planning, tracking, and execution of IT projects.• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.• Maintain accurate documentation of processes, systems, and service delivery updates.• Identify inefficiencies in service delivery and recommend improvements to enhance operations.• Facilitate client reporting and scheduling to ensure seamless communication and support.• Support internal coordination efforts, including meeting calendars and resource planning.
2025-09-17T17:13:55Z