<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Generate and manage dispatch tickets for service requests.<br>• Assign service technicians to specific calls and provide post-call debriefs.<br>• Update technician schedules and availability in the system.<br>• Maintain and organize the dispatch board to track daily activities.<br>• Anticipate and plan workloads to optimize team efficiency.<br>• Provide technicians with relevant information and support as needed.<br>• Monitor and update new and existing service tickets within the system.
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will play a key part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and providing support across various platforms. This is an exciting opportunity to contribute to the hospitality industry while utilizing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle customer inquiries using a Salesforce-based case management system to ensure timely and accurate resolutions.<br>• Collaborate with internal teams to research and address a wide range of member and audience concerns.<br>• Stay informed about company policies, procedures, and applicable regulations to provide accurate information.<br>• Assist customers in accessing media content through smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Deliver exceptional service through both inbound and outbound calls, ensuring customer satisfaction.<br>• Manage order entries efficiently while maintaining accuracy and thoroughness.<br>• Provide guidance and support to customers navigating technical or content-related challenges.<br>• Maintain clear and precise communication during all interactions.<br>• Work to meet or exceed customer service performance metrics and standards.
<p>We are looking for dedicated Customer Service Representatives for a fully onsite position with a medical equipment company. In this role you will be the first point of contact for customers, providing prompt and solution-oriented assistance. You will manage incoming calls, resolve customer issues, and ensure every interaction is positive and productive. This role requires strong communication and organizational skills.</p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Blaine, Minnesota. This role involves data entry of patient and product information.</p><p><strong>Responsibilities:</strong></p><ul><li>Receive and process patient orders from facility partners, including capturing patient data, product information, and shipping addresses.</li><li>Enter confidential details into our system to create accurate and secure patient records.</li><li>Forward completed orders to the billing team.</li><li>Maintain and update Excel spreadsheets for order tracking and reporting.</li><li>Monitor the system for order shipping status and send timely updates (10–50 texts daily) to patients, leveraging Elevate for text communication.</li><li>Ensure orders are processed and updated in the system within same or next day.</li><li>Collaborate closely with other internal teams to guarantee accuracy and seamless workflow.</li></ul><p><br></p>
<p>We are looking for dedicated Customer Service Representatives for a fully onsite position with a medical equipment company. In this role you will be the first point of contact for customers, providing prompt and solution-oriented assistance. You will manage incoming calls, resolve customer issues, and ensure every interaction is positive and productive. This role requires strong communication and organizational skills.</p>
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
<p>We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will assist patients in English and Spanish, handle inquiries and scheduling, and ensure the highest level of service and compliance.</p><p><br></p><ul><li>Deliver exceptional customer service via phone, email, and chat in both English and Spanish.</li><li>Assist patients and healthcare clients with inquiries, appointment scheduling, billing questions, and insurance verification.</li><li>Accurately document interactions and maintain detailed records in the CRM and/or Electronic Health Record (EHR) systems.</li><li>Process orders, claims, and account updates in compliance with HIPAA and company policies.</li><li>Collaborate with internal teams (clinical staff, billing, insurance) to resolve complex issues.</li><li>Translate and interpret healthcare-related information between English and Spanish as needed.</li><li>Maintain up-to-date knowledge of healthcare services, insurance plans, and regulatory requirements.</li><li>Meet or exceed performance metrics, including response time, patient satisfaction, and quality standards.</li></ul>
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for providing exceptional support to patients and healthcare staff, ensuring accurate order processing and timely follow-ups. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, averaging between 20 to 40 daily.<br>• Accurately input and process orders using the designated order system.<br>• Conduct follow-ups on orders that encounter delays or issues.<br>• Verify benefit eligibility by reviewing fee schedules.<br>• Submit and process authorization requests with insurance providers.<br>• Collaborate with management to align career goals and development.<br>• Provide clear and thorough communication to patients regarding billing and insurance details.<br>• Assist patients with inquiries related to durable medical equipment (DME) orders.<br>• Maintain detailed and organized records of interactions and transactions.
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>We are seeking a dedicated Spanish Bilingual Call Center Representative to join our growing team. The successful candidate will handle inbound and outbound calls, assist customers in both English and Spanish, address inquiries, manage scheduling, and provide accurate information while maintaining a high standard of professionalism, service quality, and compliance with company policies.</p><p><br></p><ul><li>Handle inbound and outbound calls in both English and Spanish, providing exceptional customer service.</li><li>Assist customers with product inquiries, troubleshooting, and order processing.</li><li>Document all interactions accurately in CRM systems.</li><li>Communicate technical information clearly and effectively to diverse audiences.</li><li>Support customers with warranty, returns, and product replacement processes.</li><li>Collaborate with internal teams to resolve complex issues promptly.</li><li>Maintain compliance with company policies and industry regulations.</li></ul>
<p><strong>Join an industry leader!</strong> Our manufacturing client is seeking a highly skilled <strong>Litigation Paralegal</strong> to transition to an exciting <strong>in-house role</strong>. You will be a crucial part of the legal team, managing complex matters and contributing directly to business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims and lawsuits related to specific business units or product lines, gaining expertise in particular areas.</p><p>• Collaborate with internal teams to gather necessary information and provide updates on litigation progress.</p><p>• Partner with insurance providers and adjustors to address claims effectively.</p><p>• Collect, analyze, and organize internal and external documents required for legal proceedings.</p><p>• Coordinate with outside counsel, witnesses, and experts while aligning with the Legal Manager and Assistant General Counsel.</p><p>• Negotiate settlements and prepare relevant documentation, such as response letters, agreements, and releases.</p><p>• Draft responses to inquiries from federal, state, and local agencies.</p><p>• Assist with various legal projects based on the department's needs.</p><p>• Maintain meticulous records and ensure compliance with legal standards.</p><p>• Support the litigation team in trial preparation and case management activities.</p>
<p>We are seeking an organized and efficient Client Services Coordinator to join our client’s team in St. Louis Park, MN. This long-term contract role provides essential support to a high-performing commercial real estate brokerage team, where accuracy, professionalism, and attention to detail are critical. The ideal candidate will manage core administrative responsibilities, coordinate documentation and project tasks, and contribute to marketing and client-facing deliverables. This position plays a key role in ensuring seamless day-to-day operations and delivering exceptional service to both internal teams and external clients.</p><p><br></p><p><u>Administration</u></p><p><br></p><p>• Provide comprehensive administrative support, including preparing expense reports and coordinating travel arrangements.</p><p>• Schedule and coordinate meetings, appointments, and team activities.</p><p>• Manage multiple tasks and projects simultaneously for various team members.</p><p>• Maintain and manage databases across multiple target populations.</p><p>• Prioritize, track, and follow through on key action items.</p><p>• Support general office operations including file management, distributing marketing materials, maintaining office organization, processing invoices, and drafting correspondence.</p><p>• Provide reception coverage and assist with answering incoming calls as needed.</p><p><br></p><p><u>Marketing Support</u></p><p><br></p><p>• Assist in executing marketing campaigns, including scheduling, maintaining mailing lists, and generating campaign reports.</p><p>• Prepare business content for proposals, presentations, and digital platforms.</p><p>• Create presentation materials such as charts, graphs, and Excel worksheets.</p><p>• Write and edit documents with attention to grammar, clarity, and professional layout.</p><p>• Conduct competitor research and compile market data.</p><p><br></p><p><u>Client Support</u></p><p><br></p><p>• Liaise with clients to coordinate information, schedule meetings, and collect required documentation.</p><p>• Support a variety of client-related requests and ensure timely follow-up.</p><p>• Perform additional duties and special projects as assigned.</p><p><br></p>
<p>We are looking for a dedicated Service Coordinator to join our team in Saint Paul, Minnesota. This contract to permanent position offers an opportunity to play a vital role in providing outstanding customer service and operational support. The ideal candidate will have excellent organizational skills and a proactive approach to managing service schedules and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Generate service purchase orders and oversee emergency service orders, including dispatch and follow-up.</p><p>• Coordinate with city officials to manage service permits, schedule inspections, and maintain accurate permit logs.</p><p>• Upload necessary reports to municipal and third-party platforms.</p><p>• Collaborate with field personnel, fitters, and project managers to ensure timely dispatch of jobs and effective communication.</p><p>• Process weekly payroll and ensure compliance with established procedures.</p><p>• Organize resources for service jobs, including ordering equipment, scheduling subcontractors, and obtaining purchase orders.</p><p>• Support the prioritization of service calls by working closely with the Service Management team.</p><p>• Handle invoices in alignment with standard billing practices and assist with miscellaneous administrative tasks as needed.</p><p>• Maintain the service scheduling board and facilitate seamless communication between teams.</p>
<p><strong>Job Title: Account Coordinator</strong></p><p><strong>Position Overview:</strong></p><p>The Account Coordinator will work closely with both the sales and account management teams to support the end-to-end client lifecycle, including opportunity creation and finalization in the CRM, assisting with proposal preparation, and processing purchase and change orders. This role requires a strong understanding of administrative tasks in sales operations and the ability to ensure seamless workflow across accounts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in creating, managing, and closing opportunities within the CRM system.</li><li>Support proposal development, including gathering required documentation and coordinating input from relevant teams.</li><li>Process purchase orders and change orders, ensuring all documentation meets company and client requirements.</li><li>Maintain accurate client and account records; update CRM and internal systems regularly.</li><li>Collaborate cross-functionally with sales, account managers, and other support teams to deliver timely and high-quality client service.</li><li>Monitor the status of active projects and communicate updates to stakeholders as needed.</li><li>Prepare and track various sales documentation, reports, and correspondence.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Demonstrated experience in an administrative, sales support, or account coordination role.</li><li>Strong organizational and communication skills, with an ability to manage multiple tasks and deadlines.</li><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) is preferred.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools.</li><li>Attention to detail and problem-solving mindset.</li><li>Ability to work effectively in a fast-paced, team-oriented environment.</li></ul>
<p>Are you seeking an opportunity to contribute your organizational and analytical skills to the world of intellectual property? An exciting opportunity is available for a detail-oriented <strong>Patent Docketing Specialist</strong> to join a dynamic team within the legal field. This role offers the chance to support critical patent filing, prosecution, and maintenance processes while working alongside talented professionals at the forefront of innovation. <strong>Though this position is remote, at this time candidates need to be local to the Minneapolis, MN or Denver, CO areas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately analyze and docket new patent application filings, office actions, formalities, and other correspondence related to patent matters.</li><li>Review documents from the USPTO, international patent offices, and foreign agents to ensure deadlines are identified and docketed following established procedures.</li><li>Maintain accurate records in the IP docket database and conduct periodic system audits as needed.</li><li>Monitor open due dates and proactively follow up with attorneys or internal client teams, advancing deadlines per country-specific laws and procedural guidelines.</li><li>Generate and distribute relevant docket reports to attorneys and internal teams based on established practices.</li><li>Create new docket records within the IP database system and assist with patent file intake, transfer-outs, and corresponding audits.</li><li>Collaborate with attorneys, support staff, and other docketing professionals to handle overflow or provide administrative assistance as required.</li></ul>
<p>Robert half is looking for an experienced Contracts Attorney/Contracts Specialist to assist our client in Bloomington, Minnesota. This is a fixed contract role and is onsite. </p><p><br></p><p>Responsibilities:</p><p>• Review, analyze, and negotiate a wide range of contracts, including procurement agreements, lease agreements, SaaS contracts, and subcontractor agreements.</p><p>• Serve as the primary liaison for complex legal negotiations, supporting internal teams in discussions with external clients and vendors.</p><p>• Provide guidance on contract interpretation and advise on strategies to mitigate risks associated with performance obligations.</p><p>• Draft legal documents such as non-disclosure agreements, confidentiality agreements, contract amendments, and consultant agreements under supervision.</p><p>• Research applicable regulations to ensure contracts align with legal requirements across various regions.</p><p>• Offer insights and education on insurance and bonding requirements, addressing inquiries from internal and external stakeholders.</p><p>• Maintain organized systems for managing contractual documents and support the implementation of contract management tools.</p><p>• Develop and deliver educational programs related to contract processes, management platforms, and legal compliance.</p><p>• Contribute to strategic projects and initiatives that align with departmental and company goals.</p><p>• Uphold high standards of confidentiality and attorney-client privilege while managing sensitive communications.</p><p>• Some drafting required of NDAs, confidentiality agreements, consultant and subcontractor agreements, and contract amendments under supervision of an in-house attorney.</p><p>• Support internal company representatives in negotiations with external client or vendor representatives when needed, including serving as the primary liaison/negotiator with respect to complex legal terms.</p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist guests, employees, vendors, and clients in a professional and friendly manner, both in English and Spanish.</li><li>Answer, screen, and direct incoming phone calls, responding to inquiries and providing information in both languages.</li><li>Manage visitor sign-ins, issue badges, and maintain security protocols for the front desk.</li><li>Handle correspondence, deliveries, and mail distribution.</li><li>Support scheduling of conference rooms and manage calendars as needed.</li><li>Perform general clerical duties, including filing, data entry, scanning, and photocopying.</li><li>Maintain a neat and organized reception area.</li><li>Assist with special projects and ad hoc administrative support, as assigned.</li></ul>
<p>Robert Half is looking for a Collections Specialist! In the Collections role you will be responsible for calling members on delinquent accounts and assisting them in restoring good standing status with the institution. If you combine dynamic communication skills with a positive attitude and a professional demeanor, then you may thrive in this position. This is a contract employment opportunity. Call today!</p><p> </p><p>Your responsibilities in this role:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>We are looking for a Medical Accounts Receivable Specialist to join our team in Bloomington, MN. In this Contract to permanent position, you will play a key role in managing billing and payment processes, ensuring accuracy and efficiency in cash applications and collections. This role requires strong analytical skills and a commitment to delivering exceptional service to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable transactions with precision and efficiency.</p><p>• Handle cash applications to ensure accurate recording of payments and timely updates.</p><p>• Conduct commercial collections activities, maintaining a meticulous and customer-focused approach.</p><p>• Review and resolve discrepancies in billing and payment records to support accurate financial reporting.</p><p>• Collaborate with internal teams to streamline billing functions and improve workflow.</p><p>• Monitor cash activity and reconcile accounts to maintain financial accuracy.</p><p>• Prepare regular reports on accounts receivable status and collection efforts.</p><p>• Communicate with clients and stakeholders to address billing inquiries and resolve issues.</p><p>• Ensure compliance with company policies and industry regulations in all financial operations.</p>
We are looking for a dedicated Collections Specialist to join our team in Eden Prairie, Minnesota. This is a long-term contract opportunity ideal for someone who excels in managing accounts receivable and resolving payment discrepancies. The role involves working in a hybrid setting, combining in-office training with remote work flexibility.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 1,000 accounts, ensuring timely follow-up and resolution of outstanding balances.<br>• Prioritize accounts using Excel aging reports and address disputes effectively to maintain customer satisfaction.<br>• Communicate with clients to obtain updated purchase orders and resolve service-related discrepancies.<br>• Collaborate with internal departments to address upstream issues affecting collections processes.<br>• Utilize SAP and other tools to track and manage collection activities efficiently.<br>• Achieve productivity benchmarks by handling over 30 accounts daily, demonstrating exceptional organizational skills.<br>• Provide detailed reporting on account statuses and escalate unresolved issues as necessary.<br>• Assist in implementing workflows and strategies to improve collection efficiency.<br>• Offer training and support to team members to enhance overall department performance.<br>• Ensure compliance with company policies and procedures throughout the collections process.
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
