<p>The <strong>Signing Services Coordinator</strong> is responsible for managing and coordinating the end-to-end processing of signing services for the company’s customers by building and maintaining strong relationships with both customers and signing agents. The role emphasizes meeting customer expectations while managing vendor performance and controlling costs, as well as ensuring compliance with company standards and industry best practices. </p><p><br></p><p><strong> Key Responsibilities: </strong>Oversee and manage a network of signing agents to ensure a detail oriented and exceptional customer experience. Monitor and process signing service assignments daily to ensure alignment with customer expectations regarding turnaround times and quality standards. Recruit, vet, and onboard experience in signing agents while maintaining up-to-date records of licensing, background checks, errors & omissions (E& O) insurance, certifications, and other required documentation. Negotiate fees with signing agents to increase service efficiency while controlling costs. Ensure compliance with vendor communication standards, fee management policies, and the appropriate use of technology tools. Assign signing service tasks based on factors such as agent qualifications, fees, turnaround times, and past performance metrics. Address correction requests, rework cases, and customer inquiries promptly and professionally. Establish and uphold quality control standards to meet or exceed customer and industry requirements. Actively support department quality control efforts and ensure signing services are processed within compliance guidelines. Maintain accurate records within the company’s tracking systems and monitor incoming service requests in alignment with department processes. Foster clear and courteous communication between vendors and customers, managing status updates in a timely manner. Collaborate with internal quality control teams to set expectations and enforce compliance protocols. This role plays a vital part in ensuring operational efficiency, cost control, and exceptional customer satisfaction while maintaining strong partnerships across both the customer base and signing agent network. The Signing Services Coordinator ensures that all processes are handled with meticulous attention to detail and adherence to performance standards.</p>
• Printing Work Orders as needed to support production • Data Entry • Utilize the RF scanners to update the warehouse inventory system. • Scanning Pallets using RF devices • Labor entries for work orders • Enter retail store returns • Generate order forms • Assist with inventory counting as needed. • Compile and manage a product guide - to include images, shelf life, components, and other relevant information. • Assist warehouse with IM Transfer Out process for retail store orders by scanning with RF Guns to appropriate warehouse • Assist with warehouse and inventory tasks as needed – i.e. order pulling, cycle counting, season changes (sleeves, wrap, etc.), code date investigations • Track and enter retail store SRP numbers & store order discrepancies into ERP system • Investigate inventory issues with store managers and resolve if possible • Meet with Supply Chain Mgr. weekly to resolve outstanding issues • Other duties may be assigned due to business needs or special circumstances, which may require reassignment to other departments or other job duties. Microsoft Office, ERP, Excel, Sage 500 •
We are looking for a skilled Staff Accountant to join our team on a contract basis in Cleveland, Ohio. This role offers an exciting opportunity to contribute to a family-owned business by managing key financial operations. The ideal candidate will have experience in corporate accounting and a strong grasp of financial processes, including general ledger management and account reconciliations.<br><br>Responsibilities:<br>• Perform monthly account reconciliations to ensure accurate financial records.<br>• Manage month-end closing processes, including preparing and reviewing journal entries.<br>• Oversee the general ledger and ensure compliance with accounting standards.<br>• Prepare financial statements and reports for management review.<br>• Handle payroll and benefits administration for approximately 42 employees.<br>• File sales tax and ensure adherence to tax regulations.<br>• Supervise accounts payable and accounts receivable functions.<br>• Maintain and manage the company’s general insurance policies.<br>• Utilize SysPro software to streamline accounting processes and maintain accurate data.<br>• Collaborate with team members to uphold a positive and cohesive work environment.
<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
We are looking for an experienced Legal Secretary to join a dynamic law office in Youngstown, Ohio. This long-term contract role involves supporting multiple attorneys across various legal practices, with a focus on probate law. The position offers a steady Monday through Friday schedule in a meticulous and organized environment.<br><br>Responsibilities:<br>• Prepare, file, and manage legal documents through electronic filing systems.<br>• Organize and maintain attorneys’ calendars, ensuring all deadlines and appointments are accurately scheduled.<br>• Draft correspondence and legal documents based on dictation or written instructions.<br>• Coordinate court filings and ensure compliance with filing procedures.<br>• Provide administrative support for probate litigation cases, including document preparation and case tracking.<br>• Conduct research and gather information relevant to probate law matters.<br>• Communicate with clients, courts, and other legal professionals in a precise and organized manner.<br>• Maintain confidentiality and uphold the integrity of sensitive client information.<br>• Assist attorneys in managing case files and ensuring all required documentation is readily accessible.
<p>We are looking for a highly skilled Oracle EBS Analyst to join our team. In this long-term contract position, you will play a pivotal role in optimizing and maintaining Oracle E-Business Suite (EBS) modules within a dynamic manufacturing environment. Your expertise will drive system enhancements, ensure seamless integrations, and support end-users to maximize operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Configure and customize Oracle EBS Manufacturing modules to align with organizational processes and meet business requirements.</p><p>• Collaborate with cross-functional teams to integrate Oracle EBS Manufacturing modules with other systems, ensuring smooth data flow and operational consistency.</p><p>• Provide technical support for Oracle EBS applications, troubleshoot system issues, and perform regular maintenance to ensure reliability.</p><p>• Develop and implement custom solutions, including extensions and reports, to enhance the functionality of Oracle EBS Manufacturing.</p><p>• Analyze manufacturing data and workflows to identify optimization opportunities and recommend effective solutions.</p><p>• Plan and execute system upgrades and patches while minimizing disruptions to business operations.</p><p>• Stay updated on Oracle EBS releases and patches to maintain system performance and functionality.</p><p>• Conduct training sessions for end-users to improve their proficiency in Oracle EBS Manufacturing modules.</p><p>• Create and maintain comprehensive technical documentation to support system enhancements and troubleshooting.</p><p>• Work collaboratively with stakeholders to ensure system configurations meet operational needs and business objectives.</p>
<p><strong>Contract Billing Clerk – Transportation Industry</strong></p><p>We are currently seeking a detail-oriented <strong>Contract Billing Clerk</strong> to support our operations team in the transportation industry. This short-term contract role (6–8 weeks) based in <strong>Tallmadge, Ohio</strong>, offers an opportunity to contribute to the financial accuracy and efficiency of our business processes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately prepare, review, and process detailed invoices in a timely manner to maintain a consistent cash flow.</li><li>Generate and manage billing statements, ensuring compliance with company policies and proper documentation.</li><li>Leverage <strong>QuickBooks</strong> to update and manage billing systems with precision and efficiency.</li><li>Investigate and resolve billing discrepancies, maintaining high levels of professionalism and accuracy.</li><li>Create and analyze financial reports using <strong>Microsoft Excel</strong> to assist with internal operational reporting.</li><li>Collaborate effectively with cross-functional teams to meet billing cycle deadlines.</li><li>Maintain strict accuracy, consistency, and security of data within computerized billing systems.</li><li>Provide organized billing documentation for audits and financial reviews.</li><li>Promptly and professionally address customer inquiries regarding invoices, payments, and account details.</li><li>Ensure all billing activities comply with organizational policies and adhere to industry standards.</li></ul><p><strong>Key Qualifications</strong></p><ul><li><strong>Proficiency in QuickBooks and Microsoft Excel</strong> is required for this role.</li><li>Excellent attention to detail, problem-solving ability, and organizational skills.</li><li>Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>Previous experience in billing or invoicing, preferably within the transportation or logistics sector.</li><li>Strong written and verbal communication skills to effectively interact with team members, clients, and external stakeholders.</li></ul><p><br></p>
We are looking for organized and dependable individuals to join our team as Inventory Clerks on a contract basis in Boardman, Ohio. This short-term assignment offers an excellent opportunity for candidates who enjoy hands-on tasks and want to contribute to maintaining inventory accuracy and organization. If you are detail-oriented and ready to assist with essential inventory operations, we encourage you to apply.<br><br>Responsibilities:<br>• Arrange and relocate parts within the inventory room to ensure proper organization and accessibility.<br>• Maintain a clean and orderly workspace to optimize functionality.<br>• Perform accurate counts of inventory items and record data for tracking purposes.<br>• Collaborate with team members to ensure inventory processes run smoothly.<br>• Support physical inventory tasks, including lifting and moving items as needed.<br>• Assist with basic inventory tracking and management using provided tools.<br>• Ensure adherence to company standards for inventory handling and organization.<br>• Participate in regular inventory checks to verify stock levels and identify discrepancies.
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and proactive <strong>Sales Support Specialist</strong> to join our team in Streetsboro, Ohio. In this long-term contract position, you will play a pivotal role in ensuring the smooth operation of our sales department. Your role will involve managing administrative tasks, maintaining accurate data records, and fostering clear communication between the sales team and other departments. This position is critical to sustaining efficiency and supporting the overall success of sales operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter and update data in internal systems and Excel spreadsheets to ensure data integrity and accessibility.</li><li>Provide essential administrative support to the sales team as they manage client accounts and pursue new business opportunities.</li><li>Assist with order entry tasks to guarantee timely processing, tracking, and fulfillment.</li><li>Collaborate with the sales team to prepare necessary documentation for client meetings, proposals, and other interactions.</li><li>Monitor and update sales records, ensuring accuracy and compliance with internal policies.</li><li>Serve as a liaison between the sales department and other internal teams, facilitating efficient communication and workflow.</li><li>Generate reports and summaries using sales data for internal evaluation and decision-making purposes.</li><li>Address client inquiries and deliver exceptional post-sales support to maintain high customer satisfaction.</li><li>Utilize tools such as SAP and other relevant software to streamline sales processes and enhance operational efficiency.</li></ul>
We are looking for an ERP/CRM Configuration SME to join our team in North Canton, Ohio. This Contract-to-permanent position is ideal for a detail-oriented individual with expertise in production planning and scheduling tools who can support implementation and optimization for clients. The role requires both strong technical knowledge and the ability to bridge business requirements with system solutions.<br><br>Responsibilities:<br>• Lead the configuration, implementation, and optimization of production planning and scheduling tools such as PlanetTogether or similar systems.<br>• Provide expert guidance to clients and prospects on leveraging scheduling tools to meet their production needs.<br>• Develop technical and functional knowledge of the ERP/CRM systems to become a subject matter expert.<br>• Collaborate with cross-functional teams to deliver end-to-end solutions for production scheduling.<br>• Support system integration efforts, including API development and third-party tool integration.<br>• Conduct hands-on configurations and troubleshoot issues during implementations.<br>• Offer insights into process optimization and system enhancements to improve operational efficiency.<br>• Manage program or project tasks related to ERP/CRM system implementations in a dynamic environment.<br>• Work closely with clients to understand their production workflows and align system capabilities with their business requirements.<br>• Assist with backend tasks and data handling related to ERP systems as needed.
<p><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are looking for a personable and detail-oriented <strong>Customer Service Representative</strong> to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Customer Interaction:</strong> Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source: Robert Half Salary Guide)</li><li><strong>Problem Solving:</strong> Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.</li><li><strong>Digital Proficiency:</strong> Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source: Robert Half Salary Guide)</li><li><strong>Service Excellence:</strong> Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.</li><li><strong>Operational Efficiency:</strong> Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source: Robert Half Salary Guide)</li></ol><p><strong>Qualifications and Skills:</strong></p><ul><li>Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.</li><li>Strong computer literacy, including proficiency with CRM systems and automation tools.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Adaptive problem-solving and decision-making abilities in a dynamic environment.</li><li>Strong organizational skills and attention to detail to manage multiple requests effectively.</li><li>A professional and service-oriented demeanor at all times.</li></ul><p><strong>Additional Information:</strong></p><p>With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.</p><p><br></p><p>Interested in joining a forward-thinking team? <strong>Apply today!</strong></p>
We are looking for a skilled Web & Application Developer to join our team in Westlake, Ohio. This role is ideal for someone who thrives in creating innovative solutions and has a strong background in web development and application design. The successful candidate will play a pivotal role in designing, building, and maintaining high-quality software solutions.<br><br>Responsibilities:<br>• Design and develop web and application solutions using .NET technologies.<br>• Write, optimize, and maintain T-SQL queries to support database operations.<br>• Implement and manage Azure pipelines, app services, and DevOps processes.<br>• Collaborate with cross-functional teams to ensure seamless integration and delivery.<br>• Maintain version control and code repositories using Git.<br>• Troubleshoot and resolve technical issues to ensure system reliability.<br>• Stay up-to-date with emerging technologies to enhance development practices.<br>• Provide insights and recommendations for improving application performance.<br>• Develop and maintain documentation for projects, processes, and systems.
