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10 results for Customer Success Manager in Baltimore, MD

Customer Experience Specialist
  • Linthicum, MD
  • onsite
  • Temporary
  • 21.00 - 23.00 USD / Hourly
  • <p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
  • 2026-02-03T18:03:42Z
Vice President of Operations
  • Baltimore, MD
  • onsite
  • Permanent
  • 180000.00 - 250000.00 USD / Yearly
  • <p>Robert Half seeking a dynamic and strategic <strong>Vice President of Operations</strong> to lead and scale our clients operational engine. This executive leader will oversee end-to-end operations, including back office administrative functions, customer service, call center operations, contract negotiations, fulfillment, and continuous process improvement. As a key partner to the executive team, the VP of Operations will also drive high-impact special projects that support growth, efficiency, and exceptional customer experiences. This job sites on site full-time Monday-Friday and will have some light quarterly travel involved. Please apply to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>This is a highly visible role for a results-oriented leader who thrives in fast-paced environments and knows how to translate strategy into execution.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Operational Leadership:</strong> Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals.</li><li><strong>Customer Experience & Call Center Oversight:</strong> Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics.</li><li><strong>Administrative & Fulfillment Excellence:</strong> Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners.</li><li><strong>Contract Negotiations:</strong> Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk.</li><li><strong>Process Enhancement:</strong> Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality.</li><li><strong>Executive Collaboration:</strong> Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation.</li><li><strong>Team Development:</strong> Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.</li><li><strong>Performance Management:</strong> Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making.</li></ul><p><br></p>
  • 2026-01-15T16:13:41Z
Financial Manager
  • Tysons, VA
  • onsite
  • Permanent
  • 130000.00 - 140000.00 USD / Yearly
  • <p><strong>Financial Manager</strong> – Construction & Infrastructure Projects</p><p>Are you a skilled financial professional with experience in <strong>budgeting, cost analysis, procurement planning, supervisory tasks</strong>, and working in the <strong>construction or similar industry</strong>? This is an exciting opportunity for you to make an impact by supporting critical infrastructure and large multi-year programs. As part of the Finance Management team, you will work closely with project management teams on budgeting, forecasting, cost analysis, billing, and procurement strategies to ensure projects are delivered efficiently, remain cash-positive, and stay compliant with contract expectations. This position also offers the opportunity to conduct high-level interactions with project teams, customers, and executives to deliver accurate financial data and insights that drive key business decisions.</p><p><strong>Responsibilities</strong></p><p><strong>Project Cost Control</strong></p><ul><li>Collaborate with project teams to <strong>prepare accurate budgets</strong> and forecast manpower needs for multi-year programs</li><li>Perform weekly <strong>budget vs. actual analysis</strong>, identify variances, and address with project managers</li><li>Establish and maintain <strong>cash flow forecasts</strong>, ensuring that the project remains cash-positive</li><li>Ensure monthly complex billing submissions are accurate and timely</li><li>Track contract reconciliations and changes to reflect accurate financial data</li><li>Conduct efficient <strong>Key Project Reviews (KPR)</strong> to monitor project financials and performance</li><li>Support project teams with monthly financial forms and provide variance explanations</li></ul><p><strong>Project Procurement Planning</strong></p><ul><li>Lead procurement planning efforts by collaborating with project teams to develop detailed plans post-award, ensuring compliance and logistical requirements are met</li><li>Ensure procurement is completed according to plan before 20% job completion and perform monthly analysis of purchased vs. planned budgets</li></ul><p><strong>Award Management</strong></p><ul><li>Enter orders into the CMS system promptly</li><li>Create work orders in the system for scheduling service operations</li><li>Generate and submit monthly billing for assigned projects in alignment with invoicing terms and conditions</li><li>Resolve billing concerns to ensure invoices are paid on time</li><li>Post invoices in both the customer’s system and the company’s accounting system</li><li>Prepare data for monthly reports and participate in weekly project meetings</li><li>Monitor contract compliance and ensure customer reporting aligns with billing requirements</li></ul><p><strong>Why Join Us?</strong></p><p>This role offers an opportunity to work on <strong>mission-critical infrastructure projects</strong>, providing valuable financial insights and solutions that influence project success on a large scale. It is ideal for someone seeking growth with hands-on involvement across budgeting, procurement, billing, and financial analysis in a collaborative environment where innovation and excellence are key values. This is a newly created position due to growth with tremendous opportunity to continue to advance your career while working in a collaborative fast-paced environment in a highly visible role</p>
  • 2026-01-12T17:39:36Z
Tax Director/Manager/Sr. Manager (flexible)
  • Rockville, MD
  • onsite
  • Permanent
  • 125000.00 - 200000.00 USD / Yearly
  • <p>Join a market-leading, visionary commercial real estate developer and property manager with over seven decades of success shaping the metropolitan Washington landscape. With a renowned, award-winning portfolio spanning office, residential, retail, hospitality, and mixed-use assets—and an active pipeline of market-defining projects—this organization offers a dynamic career environment at the forefront of industry transformation.</p><p><br></p><p>We are seeking an experienced tax professional (flexible on title and compensation based on experience) to oversee tax compliance and planning for a diversified portfolio, including properties at all stages of development, financial investment holdings, and interests in sports entities. This role will provide exposure to tax work for Partnerships, S Corporations, C Corporations, trusts, individuals, private equity, and more, along with leadership responsibilities for a talented tax team.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare and review individual income tax returns (multiple generations) and project extension payments and quarterly estimated taxes.</li><li>Collect and analyze documentation needed for return compliance and split of income tax liabilities.</li><li>Manage and coordinate with external advisors on tax planning.</li><li>Prepare and project taxable income for various trusts and manage quarterly estimates.</li><li>Oversee tax accounting for private equity returns, including tracking and projecting income, coordinating return prep, and collaborating with external partners.</li><li>Prepare and review gift tax returns.</li><li>Manage tax notices and offer personal financial support such as loan applications and private equity filings.</li><li>Supervise and develop the tax team including recruiting, hiring, onboarding, and performance management.</li><li>Identify training needs, execute training programs, and ensure the team's ongoing professional growth.</li><li>Support other duties and responsibilities as assigned.</li></ul><p><br></p>
  • 2026-01-21T20:48:50Z
Accounting Manager
  • Takoma Park, MD
  • onsite
  • Permanent
  • 85000.00 - 110000.00 USD / Yearly
  • <p><strong>Accounting Manager — Construction Industry</strong> <em>Montgomery County, MD (Convenient to Washington, DC)</em></p><p>Are you a detail-oriented accounting professional who thrives in a fast-paced, entrepreneurial environment? If so, our client, a leading construction company dedicated to redefining contractor training and industry excellence is looking for a hands on Accounting Manager. This is a rare opportunity to play a pivotal role in an organization on the rise, supporting multiple entities and high-impact projects.</p><p><strong>In this full-time Accounting Manager position, you will:</strong></p><ul><li>Manage accounting operations and financial reporting for two dynamic companies</li><li>Oversee job cost accounting and event/project financials</li><li>Design and implement the month-end close process</li><li>Administer biweekly payroll for salaried, commissioned, and hourly staff</li><li>Ensure the timely processing and payment of vendor invoices — maximizing available discounts</li><li>Monitor staffing and departmental expenses to ensure alignment with budgets, reconciling variances as needed</li><li>Prepare and analyze monthly financial statements</li><li>Manage insurance reporting requirements</li><li>Accurately calculate, track, and accrue special event offers</li><li>Oversee both accounts receivable and accounts payable functions</li></ul><p><strong>What you bring:</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, or Management</li><li>5+ years’ hands-on, day-to-day accounting experience through to financial statement preparation</li><li>Proficiency in QuickBooks (desktop preferred)</li><li>A solid grasp of debits, credits, and accounting fundamentals</li><li>Experience and energy suited to a for-profit, entrepreneurial small business</li><li>Exceptional attention to detail, organization, and time management</li><li>Progressive accounting management responsibilities in your career</li><li>A consistently positive, professional attitude — and a strong personal commitment to excellence</li><li>Superb written, verbal, and interpersonal communication skills</li><li>The ability to effectively prioritize and adapt in a dynamic environment</li><li>Verifiable professional references and the ability to pass a background/drug check</li></ul><p><strong>Why join our client?</strong> They offer a supportive, collaborative workplace where your expertise truly makes an impact. You’ll enjoy the chance to grow with a respected industry leader and help shape the financial success of a company on a mission.</p><p>Ready to take your accounting career to the next level? Apply today and be part of something extraordinary! Comp range is from 85K-110K in base salary + bonus and benefits. To apply to this Accounting Manager role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p><p><br></p>
  • 2026-01-26T21:53:40Z
Controller
  • Washington, DC
  • onsite
  • Permanent
  • 135000.00 - 165000.00 USD / Yearly
  • <p>Our client, a well-funded, stable international non-profit organization, is searching for their new Controller. This important role reports to an experienced Director with strong industry experience. The Controller will provide day to day guidance, mentorship and training to an established team and will have room to add their signature to the success of the organization. </p><p><br></p><p>Core duties for this Controller position will include:</p><p><br></p><p>• Develop and implement financial procedures and systems to ensure effective overall management of the organization’s finances.</p><p>• Monitor the organization’s financial status and identify operational risks, providing timely updates to senior management.</p><p>• Manage the preparation of the annual budget, track actual revenues and expenditures, and ensure compliance with donor reporting requirements.</p><p>• Oversee payroll and disbursement processes while maintaining robust internal controls over financial activities.</p><p>• Ensure timely and accurate financial reporting, including corporate tax returns and field office financial reports.</p><p>• Manage cash flow and investment activities in line with board-approved policies, ensuring efficient fund collection and disbursement.</p><p>• Prepare detailed financial reporting for the Board of Trustees, senior leadership, and external stakeholders.</p><p>• Act as the primary liaison for external audits, ensuring efficient coordination and timely completion of audit processes.</p><p>• Supervise and train finance staff to ensure they are equipped to maintain high standards of performance.</p><p>• Participate in collaborative initiatives with other centers to streamline finance and administrative practices.</p><p><br></p><p>The base pay range for this role is between $135k and $165k and your base pay will depend on your skills, experience, certifications and other business needs. The client offers strong overall benefits as part of their compensation package including medical benefits. </p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President, Robert Half for immediate consideration for this or one of our many current openings in the Washington, DC Metro area.</p>
  • 2026-01-16T17:09:12Z
Litigation Associate
  • Towson, MD
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • <p>We are looking for a motivated Attorney to join a small Creditor's Rights law firm in Baltimore County. This position is ideal for an entry level Associate eager to gain trial experience while working closely with experienced attorneys. The role offers an excellent opportunity to develop litigation skills and grow professionally in a supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in civil litigation matters, including regular appearances in court.</p><p>• Prepare and draft motions, briefs, and other legal documents to support case strategies.</p><p>• Conduct thorough legal research and analysis to ensure accurate and effective representation.</p><p>• Manage discovery processes, including drafting and responding to discovery requests.</p><p>• Collaborate with senior attorneys to develop case strategies and provide legal counsel.</p><p>• Ensure compliance with Maryland state laws and regulations in all legal proceedings.</p><p>• Participate in client consultations to gather information and provide legal advice.</p><p>• Maintain organized case files and documentation for efficient case management.</p><p>• Contribute to the firm's success by meeting performance goals and deadlines.</p>
  • 2026-01-20T19:58:59Z
Controller
  • Washington, DC
  • onsite
  • Permanent
  • 165000.00 - 175000.00 USD / Yearly
  • <p>Our client, well known non-profit organization, is searching for their new Controller. This important role reports to a dynamic CFO who is known for mentorship and open lines of communication. The ideal candidate will have experience with evaluating and implementing accounting processes as well as managing the month end and annual close process efficiently. The Controller will provide day to day guidance, mentorship and training to an established team and will have room to add their signature to the success of the organization. Core duties for this Controller position will include:</p><p> </p><ul><li>Mentoring, directing and guiding the corporate accounting team including financial reporting, accounting operations, general ledger accounting functions and account reconciliations</li><li>Performing financial reporting, working on and managing the month-end close as well as coordination of needed compliance and the annual external audit</li><li>Serving as a liaison to auditors during annual financial statement audit and assist with audit preparation</li><li>Responsibility for information on form 990 in collaboration with the other corporate level teams</li><li>Ensuring proper reporting for an array of funding sources including federal and state contracts as well as corporate sponsorships and other special agreements</li><li>Reviewing balance sheet account reconciliations and preparing adjusting entries as needed</li><li>Act as a key liaison with department heads and operations to assist with their financial needs as well as complete financial reporting and management reporting package</li><li>Work with their technology team to assist with projects relating to corporate wide systems and processes</li><li>Cross training staff, including both hands on day to day training and via courses as recommended</li><li>Closely supporting the CFO on additional projects</li></ul><p>Our client offers medical benefits as part of their overall compensation package.</p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President, Robert Half or directly via LinkedIn for immediate consideration for this or one of our many current openings in the Washington, DC Metro area.</p><p><br></p>
  • 2026-01-09T15:03:45Z
Senior Internal Auditor
  • Baltimore, MD
  • onsite
  • Permanent
  • 80000.00 - 95000.00 USD / Yearly
  • <p>My client is a nationally recognized industry leader. They are actively seeking a senior internal audit consultant who can travel to clients around the country. The company works on a hybrid model which would have you at client sites 2-3 days per week on average. The company has a second to none culture attracting many of their employees from the big 4 or other large consulting firms. <strong>If you are interested in learning more about this great opportunity email Jim Meade at Robert Half right away! </strong></p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Perform <strong>internal audits</strong> to assess risks, evaluate internal controls, and identify process inefficiencies.</li><li>Provide expertise in <strong>Sarbanes-Oxley compliance</strong>, business controls, and risk management.</li><li>Analyze financial and operational data to uncover areas for improvement and recommend key solutions.</li><li>Build productive <strong>client relationships</strong>, ensuring client needs are met and delivering high-quality service.</li><li>Leverage data analytics and technology to innovate and enhance the audit process.</li><li>Stay informed of industry standards, regulatory developments, and emerging business trends.</li><li>Collaborate with team members to set goals and maintain project success.</li><li>Deliver impactful reporting and <strong>actionable insights</strong> to mitigate risks and streamline processes.</li><li>Identify new service opportunities by understanding client challenges and aligning them with organizational capabilities.</li></ul><p><br></p>
  • 2026-01-02T19:13:48Z
Senior Cost/Financial Analyst
  • Arlington, VA
  • onsite
  • Permanent
  • 100000.00 - 120000.00 USD / Yearly
  • <p>Our client is an well-established construction business with growing operations that is seeking a Senior Cost Analyst to join their expanding team in Arlington, Virginia. This role is integral to the construction accounting team, focusing on cost management, budgeting/forecasting, financial reporting, and collaboration with project executives. The ideal candidate will bring expertise in analyzing budgets and providing accurate projections to support decision-making and organizational success.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive reviews and updates of budgets and job status reports for multiple construction projects on a monthly basis.</p><p>• Deliver monthly profit projections and create dashboards to provide actionable insights for management.</p><p>• Facilitate job status meetings with stakeholders and project teams to ensure accurate and timely reporting.</p><p>• Provide guidance to entry-level cost engineers and other team members, fostering skill development and knowledge sharing.</p><p>• Train office and field staff in the use of project management software, ensuring efficient system utilization.</p><p>• Prepare and compile various monthly financial reports for senior leadership and company executives.</p><p>• Analyze project costs to identify risks, opportunities for savings, and implement mitigation strategies.</p><p>• Assist in the preparation of new construction project proposals, providing detailed cost analysis and recommendations.</p><p>• Support project executives in managing subcontractor agreements, change orders, and cost reporting.</p><p>• Audit and reconcile project performance using specialized project management software to ensure accuracy and compliance.</p>
  • 2026-01-22T15:34:06Z