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4 results for Help Desk Support Manager in Austin, TX

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
20 - 23 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify a Help Desk Tier I Specialist (contract). In this role, you will provide technical support and ensure a positive user experience across a growing technology environment. This individual will troubleshoot hardware, software, and application issues, document resolutions, and collaborate with internal teams to resolve technical challenges efficiently. This role is in onsite in Bee Cave, Tx. Key Responsibilities:<ul><li>Provide first-level technical support for end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, account access, and application-related issues.</li><li>Escalate complex technical problems to appropriate teams while maintaining ownership of user communication.</li><li>Document incidents, resolutions, and troubleshooting steps in accordance with support procedures.</li><li>Assist with system updates, software deployments, and technology rollouts.</li><li>Test and validate reported issues to help identify root causes and support resolution efforts.</li><li>Monitor support requests to ensure timely follow-up and issue resolution.</li><li>Maintain accurate records and contribute to process improvement initiatives.</li><li>Participate in after-hours or on-call support as needed.</li></ul>
2026-07-15T00:00:00Z

IT Support Technician

Georgetown, TX
onsite
Temporary / Contract
50000 - 60000 USD / Yearly
IT Support TechnicianAustin, TX | Full Time | On Site We're seeking an IT Support Technician to provide hands-on support for end users across corporate and field operations. This role is responsible for troubleshooting hardware, software, Microsoft 365, and network-related issues while ensuring employees have the tools and technology needed to be successful. Responsibilities:<ul><li>Provide desktop, laptop, mobile device, and application support</li><li>Configure, deploy, and maintain end-user technology</li><li>Troubleshoot Windows, macOS, Microsoft 365, and networking issues</li><li>Support user onboarding, offboarding, and account administration</li><li>Assist with POS systems, kiosks, and other operational technologies</li><li>Document issues and resolutions within a ticketing system</li><li>Perform hardware upgrades, replacements, and asset management</li><li>Partner with IT teams to improve processes and user experience</li></ul>
2026-07-24T00:00:00Z

IT Support Technician - Level 1

Buda, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
IT Field Technician - TRAVEL REQUIREDOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed. POSITION: FIELD SERVICE TECHNICIANLOCATION: BUDA, TX DURATION: 4 MONTHSRATE: $30 Responsibilities:<ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
2026-07-29T00:00:00Z

Customer Service Representative (CSR) Manager

Austin, TX
onsite
Temporary / Contract
30 - 36 USD / Hourly
Our client is seeking an experienced and results-driven Customer Service Representative (CSR) Manager to lead and support our customer service team in delivering exceptional service and operational excellence in Austin, TX. The ideal candidate will oversee daily customer service operations, mentor team members, streamline processes, and collaborate closely with sales, operations, headquarters, and overseas factories to ensure seamless customer support and order fulfillment. This role requires strong leadership, organizational, and communication skills, along with the ability to thrive in a fast-paced B2B sales environment that values collaboration, accountability, and a family oriented culture. Key Responsibilities • Lead, supervise, and support the Customer Service team to ensure high-quality customer support and timely order processing. • Serve as the primary escalation point for customer concerns, resolving issues professionally and efficiently. • Partner with sales managers to support sales activities, customer account management, and strategic initiatives. • Oversee the preparation and accuracy of customer quotes, sample requests, purchase orders, sales orders, invoices, and shipping documentation. • Coordinate with overseas factories and headquarters to monitor order status, inventory availability, production schedules, and delivery timelines. • Ensure customer inquiries regarding product specifications, pricing, certifications, and compliance requirements (e.g., RoHS, REACH) are addressed promptly and accurately. • Manage and maintain customer records, reports, RFQs, and operational data within SAP or CRM systems. • Monitor team performance metrics and establish clear goals, KPIs, and process improvements to enhance customer satisfaction and operational efficiency.• Train, mentor, and develop customer service representatives to support detail oriented growth and continuous improvement. • Assist with customer onboarding processes and ensure data integrity across systems. • Collaborate cross-functionally with sales, logistics, operations, and finance teams to improve workflow and customer experience. • Identify operational challenges proactively and implement solutions to improve service quality and efficiency.
2026-07-28T00:00:00Z