A growing international real estate organization is seeking an IT Systems Analyst to join its expanding IT support team. This is an excellent opportunity for a motivated and customer-focused IT detail oriented who enjoys working in a fast-paced Microsoft environment supporting both Mac and PC users. This role offers a hybrid schedule with approximately 4 days onsite in the Vinings area. <br> About the Role The IT Systems Analyst will provide Tier 1 technical support for a nationwide user base across multiple offices. The ideal candidate is a self-starter with strong communication skills, excellent troubleshooting ability, and experience supporting Microsoft 365 environments. You’ll work closely with infrastructure and support teams while assisting with major initiatives including Microsoft Exchange migrations, onboarding, hardware deployment, and end-user support. <br> Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices, and network-related issues Support Windows 11, Mac OS, iPhones, iPads, and Microsoft 365 applications Assist with onboarding/offboarding, account provisioning, and equipment deployment Troubleshoot issues related to: Outlook Teams SharePoint OneDrive Printers and peripherals Citrix access VoIP platforms Manage and resolve support tickets in a high-volume environment Maintain onsite inventory and track IT equipment Create and maintain technical documentation and user training materials Perform software installations, updates, and maintenance Escalate complex issues to senior IT staff when necessary Assist with a large-scale migration from on-prem Exchange to Microsoft 365
<p>We are seeking a detail-oriented and customer-focused <strong>Service Administrator </strong>to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist customers by providing product and service information. </li><li>Handle customer inquiries and complaints in a detail oriented and timely manner. </li><li>Evaluate and process warranty-related claims and inquiries. </li><li>Communicate with customers and service shops regarding the status of open cases. </li><li>Process return material authorizations (RMAs) for defective products. </li><li>Receive and process orders for billable services. </li><li>Process purchase orders for third-party suppliers. </li><li>Review invoices and respond to related inquiries. </li><li>Support and resolve tasks tied to internal processes. </li><li>Assist with the setup and management of new vendors. </li><li>Provide training and mentorship to entry level team members, as appropriate. </li><li>Follow all company and departmental procedures while identifying opportunities for improved productivity and efficiency. </li><li>Maintain availability to answer incoming calls and support customer requests. </li><li>Manage assigned tasks with limited supervision. </li><li>Perform other administrative duties as needed. </li><li>Complete additional duties and special projects as assigned.</li></ul>
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers.<br>• Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability.<br>• Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment.<br>• Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability.<br>• Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency.<br>• Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management.<br>• Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes.<br>• Participate in ongoing system assessments to identify areas for improvement and implement solutions.<br>• Act as a senior-level resource for troubleshooting and resolving complex system issues.<br>• Support the transition to a hybrid work setup after the initial onsite period.
<p>A leading enterprise organization is seeking a Principal Dynamics 365 Architect & System Administrator to support a major enterprise ERP transformation initiative. This is a hands-on senior technical leadership role responsible for both architecting and actively administering Microsoft Dynamics 365 environments across a complex, multi-entity business.</p><p>This role serves as the technical cornerstone of a large-scale ERP modernization program involving Dynamics 365, Dataverse, Power Platform, and Azure integrations. The ideal candidate will have deep experience leading multiple end-to-end D365 implementations and migrations and is comfortable operating at both the architecture and hands-on execution level.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead the architecture and execution of a Dynamics 365 ERP transformation</li><li>Design and maintain the future-state ERP system across multiple business units</li><li>Hands-on administration of Dynamics 365 environments (Dev, Test, Prod)</li><li>Manage system upgrades, deployments, security, and platform performance</li><li>Build and support integrations using Azure, Dataverse, and Power Platform</li><li>Oversee ERP governance, change management, and compliance (SOX/audit support)</li><li>Partner with business and IT leaders to translate needs into technical solutions</li><li>Guide vendors and internal teams through implementation and support activities</li><li>Ensure data integrity, system stability, and scalability across the ERP ecosystem</li><li>Act as escalation point for critical ERP issues and system decisions</li></ul>