<p><strong>Overview</strong></p><p>Reporting to the Manager, IT Network Infrastructure, the IT Network Security Admin is responsible for providing technical assistance and support related to client&#39;s network systems 24/7.</p><p> </p><p><strong>Responsibilities</strong></p><p>·       Maintaining and administering networking security tools</p><p>·       Perform escalated troubleshooting for network issues</p><p>·       Configuring and installing various networking security devices and services</p><p>·       Manage all SLAs</p><p>·       Performing maintenance and upgrades for security configurations or end-of-life equipment cycle</p><p>·       Communicate with customers of all updates</p><p>·       Work with established configuration and change management system to ensure policies for awareness and approval are correctly upheld</p><p>·       Work closely with selected vendors for projects and new technology implementations</p><p>·       Deeper troubleshooting through diagnostic tools and techniques</p><p>·       Determines the best solution based on the specific issue</p><p>·       Escalates unresolved issues to next-level support</p><p>·       Performs daily maintenance and reporting</p><p>·       Performs additional duties as required</p><p><br></p>

<p><strong>Preferred Qualifications</strong></p><p>·       Bachelor’s degree in Computer Science or related, or equiv. work exp.</p><p>·       4+ Years working in a customer support role</p><p>·       2+ Year of Cisco Troubleshooting Experience</p><p>·       CCNA certified or higher (CCNP highly valued) </p><p>·       Excellence in both written and verbal communications</p><p>·       Strong organization and project management skills</p><p>·       Strong Network security understanding</p><p>·       Understanding of least privilege and zero trust concepts</p><p>·       Ability to work a flexible schedule when needed</p><p>·       Willingness to travel</p><p>·       Good knowledge of Internet security and data privacy principles</p><p>·       Excellent troubleshooting skills</p><p>·       Exceptional organizing and time-management skills</p><p><br></p><p><strong>Product/Technology Experience </strong></p><p>·       Cloudflare</p><p>·       Cisco Umbrella</p><p>·       Cisco Ironport</p><p>·       Certificate management</p><p><br></p><p><strong>*Please note, this position is onsite Monday-Friday at our client&#39;s office in Johns Creek. If you&#39;re not local to Metro Atlanta and willing to work onsite, please don&#39;t apply for this position*</strong></p>

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