<p>Robert Half is working with a client in the metro-Atlanta area seeking an AI Business Analyst.</p><ul><li>Design and implement Microsoft Copilot integrations with Azure and Microsoft 365</li><li>Connect Copilot to enterprise systems (CRM, internal tools, APIs)</li><li>Analyze workflows and recommend AI-driven automation improvements</li><li>Collaborate with stakeholders to gather requirements and deliver solutions</li><li>Troubleshoot integration issues and support deployments</li><li>Ensure data security, compliance, and scalability across environments</li></ul>
<p>Robert Half is working with a client in the metro-Atlanta area seeking a Data Analyst.</p><ul><li>Build reports and dashboards</li><li>Analyze trends and datasets</li><li>Write SQL queries</li><li>Clean and validate data</li><li>Present insights to stakeholders</li><li>Support business decisions</li></ul>
<p><strong>Overview</strong></p><p>Our tech client in Brookhaven is looking to add a Service Desk Analyst with 2-4 years of experience for a 3-6 months contract-to-hire role. 4 days onsite/week with conversion salary up to $55k. </p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.</li><li>Join Windows workstations to the domain and resolve connectivity problems.</li><li>Support the O365 Suite of applications</li><li>Configure and troubleshoot printers, ensuring reliable functionality for end-users.</li><li>Respond to service desk tickets promptly and maintain detailed documentation of solutions.</li><li>Collaborate with team members to improve IT processes and procedures.</li><li>Deliver high-quality customer service to clients and internal users.</li></ul>
<p>We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Act as the central coordination point during production incidents and service disruptions.</p><p>· Lead and facilitate major incident bridge calls involving technical and business stakeholders.</p><p>· Coordinate technical teams and drive restoration activities through incident resolution.</p><p>· Assess business impact and ensure appropriate escalation of critical issues.</p><p>· Maintain situational awareness throughout the incident lifecycle.</p><p>· Deliver timely and effective incident communications to stakeholders.</p><p>· Monitor the health and performance of business-critical applications and services.</p><p>· Analyze events, alerts, and operational data to identify service-impacting issues.</p><p>· Coordinate proactive actions to minimize service disruptions and prevent incidents.</p><p>· Support operations across hybrid-cloud and on-premises environments.</p><p>· Support Incident, Event, Change, Problem, and Major Incident Management processes.</p><p>· Maintain accurate and complete records within ServiceNow.</p><p>· Ensure adherence to ITIL-based service management practices.</p><p>· Promote operational excellence through process consistency and discipline.</p><p>· Facilitate Root Cause Analysis (RCA) activities following major incidents.</p><p>· Coordinate post-incident reviews and corrective action planning.</p><p>· Identify recurring issues, trends, and opportunities for process improvement.</p><p>· Drive accountability for long-term resolutions and preventative measures.</p><p>· Contribute to automation, operational maturity, and service improvement initiatives.</p>
<p>Robert Half is working with a client in the Atlanta-metro area for a IT Support Analyst. </p><ul><li>Provide Level 1 and Level 2 technical support to end users for hardware, software, and network-related issues.</li><li>Diagnose and resolve desktop, laptop, printer, mobile device, and application problems.</li><li>Install, configure, and maintain operating systems, software applications, and peripheral devices.</li><li>Manage user accounts, permissions, and access controls through Active Directory and Microsoft 365.</li><li>Respond to and resolve service desk tickets within established SLAs.</li><li>Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi-Fi.</li><li>Perform system upgrades, patches, and software deployments.</li><li>Document incidents, solutions, and technical procedures in knowledge base systems.</li><li>Support onboarding and offboarding activities, including equipment setup and account provisioning.</li><li>Monitor IT systems to identify potential issues and implement preventive solutions.</li><li>Collaborate with infrastructure, security, and application teams to resolve complex technical issues.</li><li>Provide end-user training and technical guidance to improve productivity.</li></ul>
We are looking for a Logistics Analyst to support transportation activities across truck and rail operations in Alpharetta, Georgia. This Long-term Contract position is ideal for someone who enjoys working with freight data, carrier coordination, and cost control in a dynamic supply chain setting. The person in this role will help improve shipment visibility, strengthen billing accuracy, and contribute to efficient logistics performance through detailed analysis and cross-functional collaboration.<br><br>Responsibilities:<br>• Oversee transportation rate files and carrier agreements, keeping pricing records current and aligned with cost management goals.<br>• Analyze freight market conditions and carrier results to identify opportunities for stronger service and more effective transportation spend.<br>• Examine carrier invoices and vendor account statements to confirm billing accuracy before payment processing.<br>• Prepare customer debit documentation related to accessorial charges and ensure supporting records are complete.<br>• Research freight billing exceptions, work through disputes, and drive timely resolution with carriers and internal teams.<br>• Collaborate with business partners and service providers to promote consistent invoicing practices and clear communication.<br>• Produce recurring logistics reports that track transportation costs, service performance, and key operational indicators.<br>• Assist with transportation analytics tools and dashboard development to improve visibility into shipment activity and trends.<br>• Support daily railcar coordination and truck scheduling while helping maintain compliance with company standards and applicable regulations.
<p>The Systems Administrator is responsible for maintaining, securing, and supporting the organization's server, cloud, identity, virtualization, and enterprise infrastructure. This role will work across Microsoft and cloud environments to ensure systems remain available, secure, scalable, and properly automated.</p><p>The ideal candidate combines traditional Windows/Linux systems administration with modern cloud, identity, automation, and infrastructure-as-code skills.</p><p>Key Responsibilities</p><ul><li>Administer Windows Server and/or Linux environments.</li><li>Manage Active Directory, Group Policy, DNS, DHCP, and enterprise identity services.</li><li>Administer Microsoft Entra ID and Microsoft 365 environments.</li><li>Manage virtual infrastructure using VMware or Hyper-V.</li><li>Support Azure and/or AWS cloud infrastructure.</li><li>Monitor server health, system performance, capacity, and availability.</li><li>Manage patching, backups, disaster recovery, and system maintenance.</li><li>Automate administrative tasks using PowerShell, Python, or Bash.</li><li>Manage servers, endpoints, permissions, certificates, and service accounts.</li><li>Troubleshoot infrastructure, application, storage, and network-related issues.</li><li>Implement security hardening and vulnerability remediation.</li><li>Maintain technical documentation, diagrams, procedures, and runbooks.</li><li>Participate in infrastructure upgrades, migrations, and cloud modernization initiatives.</li></ul><p><br></p>
<p>The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.</p><p>The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.</p><p>Key Responsibilities</p><ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul><p><br></p>