We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.<br><br>Responsibilities:<br>• Provide comprehensive hardware and software support, ensuring a balanced focus on both areas.<br>• Utilize Smart Deploy imaging systems to manage device setups and configurations.<br>• Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems.<br>• Handle technical concerns for 400–600 end users with efficiency and professionalism.<br>• Resolve service desk tickets promptly, maintaining excellent communication throughout the process.<br>• Collaborate with team members to optimize support workflows and ensure consistent service delivery.<br>• Adhere to company policies and standards while working independently with minimal supervision.<br>• Assist with Active Directory management and related administrative tasks.<br>• Maintain familiarity with Windows 10 to address common system issues.<br>• Provide basic troubleshooting for hardware, software, and network-related problems.
<p>We are looking for a dedicated Field Service Technician I to join our team in Sterling Heights, Michigan. In this role, you will be responsible for providing technical support, including the installation, maintenance, and repair of complex equipment and systems. This is a long-term contract position offering an opportunity to work closely with customers and ensure the proper functioning of vital systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Install, test, and troubleshoot equipment on-site to ensure optimal performance.</p><p>• Diagnose and resolve equipment malfunctions by implementing corrective actions.</p><p>• Maintain accurate records of daily activities, including logs and reports of work performed.</p><p>• Collaborate with customers to address technical issues and provide exceptional support.</p><p>• Follow established procedures and policies to complete routine assignments effectively.</p><p>• Conduct training sessions for customers on equipment use and maintenance.</p><p>• Serve as a liaison between customers and technical teams to ensure seamless communication.</p><p>• Ensure compliance with HIPAA regulations and other relevant policies during service activities.</p><p>• Assist in the implementation of quality assurance measures to maintain system reliability.</p><p>• Provide support for international travel assignments as required.</p>
We are looking for an experienced Database Analyst to join our team in Detroit, Michigan. This role offers a long-term contract opportunity for a detail-oriented individual who excels in data management, analysis, and reporting. The ideal candidate will play a critical role in enhancing system performance, ensuring data integrity, and supporting stakeholders through training and technical assistance.<br><br>Responsibilities:<br>• Develop and maintain detailed reports to support management and executive-level decision-making.<br>• Monitor and analyze performance data for federally funded programs, identifying trends and areas for improvement.<br>• Create and manage queries, summaries, and recommendations to address data entry and performance challenges.<br>• Consolidate data from multiple sources into comprehensive, actionable reports.<br>• Design and implement automated workflows to improve operational efficiency.<br>• Collaborate with program teams to define Key Performance Indicators aligned with contract objectives.<br>• Identify and address data quality issues, providing training and technical support to staff as needed.<br>• Develop user-friendly training materials and conduct sessions for case management systems.<br>• Facilitate meetings and workshops to ensure alignment with organizational goals.<br>• Extract actionable insights from large datasets using statistical tools and software.
<p>The HRIS Systems Analyst will be responsible for configuring, maintaining, and optimizing ADP Workforce Now (WFN) to support HR, Payroll, and Finance operations. This role ensures that key modules—including Recruitment, Learning Management, Compensation, Performance Management, Time & Attendance, and Core HR—are fully leveraged to streamline processes and deliver accurate workforce data.</p><p>Reporting to IT and partnering closely with HR and Finance, this position serves as the bridge between technical system administration and HR functional needs.</p><p>Primary Responsibilities</p><ul><li>Act as the lead administrator for ADP Workforce Now, managing modules such as Recruitment & Talent Acquisition, Learning Management, Compensation, Performance Management, Workforce Management/Time & Attendance, and Core HR.</li><li>Maintain role-based security and system permissions in alignment with IT and HR compliance standards.</li><li>Coordinate and test quarterly ADP releases and new feature rollouts.</li><li>Perform regular audits and reconciliations across HR, Payroll, and Finance data.</li><li>Develop and maintain standard and custom reports to support compliance, HR metrics, and workforce planning.</li><li>Ensure compliance with data privacy and security regulations.</li><li>Collaborate with HR to align system configurations with policies and programs.</li><li>Partner with Payroll to ensure accurate and timely payroll processing through WFN integrations.</li><li>Support Finance with position control, labor distribution, and organizational reporting.</li><li>Serve as the primary liaison with ADP support for troubleshooting and enhancement requests.</li><li>Identify opportunities to improve workflows and increase adoption of WFN modules.</li><li>Lead or assist with new module implementations, integrations, and system upgrades.</li><li>Create and maintain system documentation, user guides, and training materials.</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field (or equivalent experience).</li><li>3+ years of hands-on experience administering ADP Workforce Now.</li><li>Expertise in WFN modules including Recruitment, Learning Management, Compensation, Performance Management, and Time & Attendance.</li><li>Strong understanding of HR, Payroll, and Finance processes.</li><li>Proficiency in WFN Reporting & Analytics and Microsoft Excel.</li><li>Experience with system integrations and vendor interfaces (benefits carriers, ATS, LMS, etc.).</li><li>Excellent communication skills with the ability to collaborate across technical and non-technical teams.</li><li>Strong attention to detail, data accuracy, and problem-solving skills.</li></ul><p><br></p>
