We are looking for a skilled Business Analyst to join our team in Toledo, Ohio. This role is focused on delivering innovative technology solutions, overseeing application administration, and supporting business operations through advanced reporting and analysis. The ideal candidate will play a key role in training users, communicating technology updates, and ensuring seamless vendor coordination.<br><br>Responsibilities:<br>• Collaborate with business leaders to identify technology needs and implement solutions that enhance efficiency and service quality.<br>• Develop comprehensive technology reports and maintain detailed project documentation, including user stories and process maps.<br>• Serve as the primary administrator for technology applications, managing user activations and group settings.<br>• Act as the main point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates.<br>• Design and deliver training sessions and user guides to promote adoption of new systems and tools.<br>• Draft and distribute formal communications regarding technology updates, addressing inquiries and escalating issues as needed.<br>• Support vendor management activities, including coordinating with external providers like Apple and mobile carriers.<br>• Participate in evaluating technology solutions and managing requests for proposals (RFPs).<br>• Facilitate integration between applications and identity providers to ensure seamless functionality.<br>• Assist in the implementation of SaaS solutions and reporting tools such as Power BI and SharePoint.

• Bachelor's degree in a relevant field.<br>• Minimum of 3 years of experience in corporate technology roles.<br>• Familiarity with SaaS applications, Power BI, and SharePoint.<br>• Knowledge of 365 administration is highly desirable.<br>• Proven expertise in business analysis and Agile Scrum methodologies.<br>• Strong proficiency in Office 365 and SQL.<br>• Healthcare industry experience is a plus.<br>• Excellent communication and organizational skills.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>