We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Part-Time Customer Service Representative to join our team in Smyrna, Georgia. In this role, you will play a vital part in ensuring smooth interactions with customers, managing orders, and maintaining high service standards. This is a long-term contract position, offering the opportunity to contribute to a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Facilitate customer sales processes, from order placement to product delivery, ensuring timely and accurate service.<br>• Input technical data into relevant systems and maintain detailed records of customer requests and order changes.<br>• Collaborate with sales teams and customers to gather necessary documentation for order completion.<br>• Utilize databases effectively to track orders, document changes, and maintain customer information.<br>• Partner with field service teams to strategize on resolving long-term customer service concerns.<br>• Generate routine management, quality, and special reports as requested by the supervisor.<br>• Communicate departmental challenges to supervisors and propose solutions for improvement.<br>• Adhere to individual productivity standards while completing assignments with accuracy and timeliness.<br>• Recommend innovative approaches and practices to enhance departmental efficiency and service quality.<br>• Handle additional duties as assigned to support team objectives.
We are looking for a dedicated Customer Experience Specialist to join our team in Atlanta, Georgia. In this role, you will play a key part in ensuring customer satisfaction by providing support related to orders, product inquiries, and troubleshooting issues. This is a Contract position, offering an excellent opportunity to grow within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Assist customers with placing orders, providing detailed product information, and addressing pricing inquiries.<br>• Respond to customer questions about order status and deliver timely solutions to support requests.<br>• Accurately input and manage customer data and order records within the company's system.<br>• Troubleshoot connectivity and other issues effectively to ensure a seamless experience for customers.<br>• Develop strong customer relationships by showcasing product expertise and prompt communication.<br>• Collaborate with team members to share insights and enhance overall team performance.<br>• Maintain detailed and organized documentation of customer interactions, cases, and resolutions.<br>• Utilize multiple browsers and communication platforms to address customer needs efficiently.<br>• Handle email correspondence professionally to resolve inquiries and provide updates.<br>• Contribute to continuous improvement by identifying and implementing best practices.
<p>We are looking for a detail-oriented Collections Representative to join our team in Conyers, Georgia. In this contract position, you will play a key role in managing financial transactions, ensuring accurate processing of invoices, and maintaining excellent customer service standards. If you have strong organizational skills and thrive in a fast-paced environment, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process customer invoices accurately and efficiently while adhering to company policies.</p><p>• Handle inbound calls and provide attentive support to resolve customer inquiries related to accounts receivable.</p><p>• Review and reconcile accounts to identify discrepancies and ensure timely resolution.</p><p>• Manage check processing and overdraft transactions with precision and attention to detail.</p><p>• Utilize Oracle program and Microsoft Office tools to maintain and organize financial records.</p><p>• Collaborate with internal teams to ensure seamless communication regarding customer accounts.</p><p>• Conduct thorough reviews of invoices and ensure compliance with accounting standards.</p><p>• Address customer concerns with courtesy and maintain strong relationships.</p><p>• Assist in hiring processes by providing necessary documentation and support for onboarding.</p><p>• Perform other accounting functions as needed to support the department's objectives.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Atlanta, Georgia. This role is ideal for someone who thrives in a fast-paced environment and enjoys interacting with a variety of people. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth communication and efficient front desk operations.<br><br>Responsibilities:<br>• Welcome visitors with a friendly and detail-oriented approach, ensuring they feel comfortable and are directed to the appropriate person or department.<br>• Answer and manage calls on a multi-line phone system, providing clear and helpful communication.<br>• Maintain a tidy and organized reception area to create a positive first impression.<br>• Assist with scheduling and administrative tasks as needed to support office operations.<br>• Handle incoming and outgoing correspondence, including mail and packages.<br>• Provide accurate information to inquiries and redirect calls or visitors as required.<br>• Coordinate with team members to ensure seamless communication and workflow.<br>• Manage appointment bookings and maintain calendar schedules for designated staff.<br>• Perform general clerical duties, such as data entry and filing.<br>• Support office staff with any additional tasks as requested.
<p>Demand Generation or ABM Coordinator (Contract)</p><p>Contract Duration: February – Mid-June</p><p>Reports to: ABM Contractor / Global Campaigns Lead</p><p>Can be remote (east coast hours)</p><p><br></p><p>Role Overview</p><p>We are seeking a proactive, execution-oriented Demand Generation or ABM Coordinator to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p><br></p><p><br></p>
We are looking for a skilled Collections Specialist to join our team in Duluth, Georgia. In this role, you will manage a portfolio of national accounts, ensuring efficient collection processes and overseeing rebate administration. This contract position offers an excellent opportunity for professionals with experience in managing large portfolios and utilizing advanced systems to drive results.<br><br>Responsibilities:<br>• Manage a portfolio of national accounts, ensuring timely collection of outstanding receivables and maintaining accurate records.<br>• Oversee the administration of rebates, including validation, processing, documentation, and application to accounts receivable.<br>• Utilize advanced systems to track payments, reconcile accounts, and generate reports for stakeholders.<br>• Build and maintain strong relationships with clients and internal teams to address disputes and encourage prompt payments.<br>• Analyze account discrepancies, investigate variances, and recommend resolutions for overdue or disputed items.<br>• Prepare aging reports, cash flow forecasts, and performance metrics for management review.<br>• Support month-end and quarter-end closing activities, ensuring compliance with audit requirements.<br>• Contribute to process improvement initiatives to enhance efficiency in collections and account management.
<p>We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients.</p><p><br></p><p>Responsibilities:</p><p>• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.</p><p>• Analyze aging reports to identify overdue payments and investigate reasons for delays.</p><p>• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.</p><p>• Monitor and report on collections metrics, including portfolio performance and payment trends.</p><p>• Maintain accurate and up-to-date customer account information using relevant systems.</p><p>• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.</p><p>• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.</p><p>• Communicate effectively with both local and international teams to ensure alignment in collection strategies.</p><p>• Handle large-scale data sets to track and optimize collections processes.</p><p>• Proactively suggest improvements to enhance efficiency in billing and collections procedures.</p>
