We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
<p>Robert Half is seeking a proactive and customer-focused <strong>Customer Service Specialist</strong> to support one of our growing client partners. This role is ideal for individuals who are passionate about delivering excellent service, strengthening customer relationships, and helping clients navigate products, services, and solutions with confidence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer questions via phone, email, chat, or case management systems</li><li>Resolve issues by researching solutions, coordinating with internal teams, and following up promptly</li><li>Support order processing, account maintenance, and general customer requests</li><li>Record all interactions accurately in CRM or ticketing platforms</li><li>Identify trends in customer feedback and share insights to help improve service processes</li><li>Assist customers with onboarding, product navigation, and troubleshooting</li><li>Maintain a professional, customer-first approach in every interaction</li><li>Meet established performance and quality metrics</li></ul><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Chester, New Jersey. This Contract to permanent position involves engaging with customers and prospects, addressing inquiries about products and services, and ensuring satisfaction through timely and effective communication. In this role, you will act as a customer advocate, collaborating closely with various internal teams to deliver outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and issues promptly, providing solutions that meet their needs.</p><p>• Collaborate with internal departments, including sales, project management, and order processing, to support customer-focused initiatives.</p><p>• Maintain accurate and updated customer records using Salesforce.</p><p>• Act as a customer advocate by managing a designated portfolio of clients and ensuring their satisfaction.</p><p>• Execute service-focused campaigns to enhance customer engagement.</p><p>• Monitor customer health metrics, highlighting potential risks and opportunities for improvement.</p><p>• Support the sales order process, ensuring seamless execution and high end-user satisfaction.</p><p>• Assist marketing and customer service teams with various initiatives, such as trade show participation and promoting new innovations.</p><p>• Communicate updates on company activities, including case studies and product advancements, to clients and prospects.</p>
<p>We are looking for an experienced IT Manager to oversee and expand the Microsoft Dynamics 365 platform for our organization. This leadership role involves managing a team of professionals across functional analysis, technical development, and project delivery. The ideal candidate will drive platform adoption, enhance system capabilities, and ensure solutions deliver measurable business value while fostering collaboration and growth within the team.</p><p><br></p><p>Responsibilities:</p><p>• Lead the strategic development and implementation of Microsoft Dynamics 365 solutions across multiple business areas, ensuring alignment with organizational goals.</p><p>• Manage a team of IT professionals, providing mentorship, guidance, and fostering an inclusive and collaborative work environment.</p><p>• Serve as a trusted advisor to business partners, translating business needs into actionable technical solutions that deliver tangible outcomes.</p><p>• Oversee the design, configuration, integration, and support of scalable and secure Dynamics 365 systems, ensuring optimal usability.</p><p>• Develop and manage the platform strategy and roadmap in collaboration with stakeholders, ensuring alignment with industry best practices.</p><p>• Drive project and portfolio management activities, including resource allocation, risk assessment, and timely delivery within scope and budget.</p><p>• Maintain compliance with data protection regulations, cybersecurity standards, and organizational IT policies.</p><p>• Manage vendor relationships to ensure contract compliance, maximize value, and stay informed on emerging platform features.</p><p>• Monitor and enhance system functionality to support evolving business needs, including customer advocacy and service quality.</p><p>• Budget and plan for future projects and resources, ensuring operational efficiency and effectiveness.</p>
<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>Are you passionate about helping others and providing outstanding service? Join a local team as a Customer Service Representative and play a vital role in building positive customer relationships while supporting business operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver prompt, professional, and friendly support through phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints efficiently and empathetically</li><li>Document customer interactions and maintain accurate records in CRM systems</li><li>Follow up on pending requests and ensure timely resolution</li><li>Identify opportunities to improve processes and customer experiences</li><li>Collaborate with team members and other departments to resolve complex cases</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and proactive Facilities Coordinator to support the daily operations and maintenance of a local residential space. This role is essential in ensuring our facilities are safe, well-maintained, and efficiently run. The ideal candidate is organized, adept at problem-solving, and thrives in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for all facility-related inquiries, issues, and service requests.</li><li>Coordinate and oversee building maintenance, repairs, and cleaning functions.</li><li>Liaise with vendors, contractors, and building management to schedule maintenance and ensure service delivery.</li><li>Monitor and manage office supply levels; order and restock as needed.</li><li>Assist with space planning, office moves, and desk assignments.</li><li>Track and report on facility budgets, expenses, and service metrics.</li><li>Ensure compliance with health, safety, and security regulations.</li><li>Maintain facility records, service contracts, and maintenance logs.</li></ul><p><br></p>
<p> Are you detail-oriented and passionate about delivering exceptional service? Robert Half is seeking an Order Management Coordinator to join a local dynamic team. In this role, you will be responsible for managing the entire order lifecycle, ensuring timely and accurate processing, and supporting both internal teams and customers for seamless operations.</p><p><br></p><p><strong> Responsibilities: </strong></p><p>- Serve as the primary point of contact for order entry, tracking, and fulfillment.</p><p>- Coordinate with sales, logistics, and customer service teams to confirm order details and delivery timelines. </p><p>- Monitor order progress from receipt through shipment, proactively resolving issues or delays. </p><p>- Maintain precise records of orders, shipments, and inventory movements. </p><p>- Communicate updates to customers and stakeholders regarding order status. </p><p>- Identify process improvement opportunities and collaborate with colleagues to enhance efficiency. </p><p>- Support reporting and data analysis related to order management and customer satisfaction.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We are looking for a detail-oriented Purchase & Sales Specialist to join a team in Linwood, Pennsylvania. In this role, you will oversee the complete order lifecycle, ensuring seamless customer experiences from initial inquiries to delivery coordination. This is an onsite Contract to permanent employment opportunity, offering an excellent chance to grow within the organization while contributing to sales and operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate information regarding products and services.</p><p>• Prepare and deliver detailed quotes tailored to customer needs.</p><p>• Process sales orders efficiently and ensure accuracy throughout all stages.</p><p>• Issue invoices and verify all relevant documentation for seamless transactions.</p><p>• Coordinate delivery schedules and prepare shipping-related documentation, including Bills of Lading.</p><p>• Maintain organized and accurate records of all customer interactions and transactions.</p><p>• Provide ongoing support to customers, addressing concerns and resolving issues promptly.</p><p>• Collaborate with the purchasing department to ensure timely procurement of goods and services.</p><p>• Monitor and report on sales and operational performance metrics.</p><p>• Assist with administrative tasks to support the sales and operations team.</p>
<p>90,000 - 100,000</p><p><br></p><p>Benefits: Medical insurance, Vision insurance, 401(k), Dental insurance</p><p><br></p><p>Our client located in Woodbridge, NJ is looking for a Accounts Receivable Manager. The Accounts Receivable Manager will oversee all aspects of the receivables function with a strong emphasis on chargeback management, customer credit oversight, and effective collections operations. This role ensures timely cash flow, minimizes financial risk, and maintains accurate receivable records. The Accounts Receivable Manager leads daily activities, develops process improvements, and partners cross‑functionally with Sales, Operations, Customer Service, and Finance to resolve issues and optimize receivable performance.</p>
<p>We are looking for an Administrative Assistant to join our team in Hopatcong, New Jersey. This Contract to permanent position offers an exciting opportunity to provide essential administrative support. The ideal candidate will bring strong organizational skills, attention to detail, and a commitment to delivering high-quality work.</p><p><br></p><p>Responsibilities:</p><p>• Compile and organize tax return documents with provided instructions and guidance.</p><p>• Handle incoming calls with professionalism, ensuring inquiries are addressed or directed appropriately.</p><p>• Perform accurate data entry tasks to maintain and update records.</p><p>• Manage receptionist duties, including greeting visitors and coordinating front desk activities.</p><p>• Support office operations by maintaining organization and assisting with administrative tasks.</p><p>• Coordinate schedules and appointments to ensure smooth workflow.</p><p>• Maintain confidentiality and handle sensitive information with care.</p><p>• Assist in preparing reports, presentations, and correspondence as needed.</p><p>• Collaborate with team members to improve efficiency and streamline processes.</p><p>• Provide additional administrative support as required to meet business needs.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Radnor, Pennsylvania. This is a contract position offering an excellent opportunity to support customers by providing detailed guidance and resolving inquiries efficiently. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer questions related to tax documents, insurance policies, claims, and billing inquiries.</p><p>• Deliver clear explanations of forms, notices, and account details to ensure customer understanding.</p><p>• Offer guidance on company procedures, compliance standards, and best practices.</p><p>• Escalate complex concerns to appropriate departments, ensuring timely resolutions and follow-ups.</p><p>• Maintain accurate and detailed records of customer interactions in the designated system.</p><p>• Coordinate with internal teams to address and resolve customer issues effectively.</p><p>• Meet established performance goals, including response times, issue resolution, and customer satisfaction.</p><p>• Stay up to date with current regulations, company policies, and industry standards to provide reliable information.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join a team in Wayne, Pennsylvania. As part of the manufacturing industry, this role offers a dynamic environment where you will interact with customers, address inquiries, and ensure satisfaction through exceptional service. This is a long-term contract position that requires strong communication skills and a commitment to delivering high-quality customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer inquiries, providing accurate information and solutions.</p><p>• Process payments and manage customer accounts with precision and efficiency.</p><p>• Collaborate with vendors and internal teams to address billing or account-related concerns.</p><p>• Assist customers with insurance-related queries and ensure proper documentation submission.</p><p>• Utilize Microsoft Office Suite to create reports and maintain organized records.</p><p>• Handle call center operations by answering calls and resolving customer issues effectively.</p><p>• Scan and manage documents to ensure compliance with company policies.</p><p>• Explain financial services, taxes, and payoff details in a clear and concise manner.</p><p>• Support team members to achieve collective goals and maintain a positive work environment.</p><p>• Provide detailed explanations and assistance to customers regarding various product offerings.</p>
<p>We are seeking an experienced and strategic <strong>Credit Manager</strong> to lead the credit and collections function for a large-scale manufacturing organization with a diverse customer base and high transaction volume. This role plays a critical part in protecting cash flow, minimizing credit risk, and supporting profitable growth across domestic and international markets. The Credit Manager will partner closely with Sales, Customer Service, Operations, and Finance leadership to establish credit policies that balance risk management with customer relationships—while leading a high-performing credit team in a fast-paced, complex environment.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and oversee the company’s credit and collections operations for a high-volume, multi-entity manufacturing business</li><li>Establish, implement, and continuously improve credit policies, procedures, and internal controls</li><li>Evaluate customer creditworthiness through financial analysis, credit reports, trade references, and industry trends</li><li>Set and manage customer credit limits and payment terms aligned with company risk tolerance</li><li>Drive timely collections and resolution of disputed accounts while maintaining strong customer relationships</li><li>Monitor accounts receivable aging, DSO, bad debt exposure, and overall credit risk metrics</li><li>Partner with Sales and Customer Service to support new customer onboarding and complex contract terms</li><li>Manage escalations related to delinquent accounts, including legal actions, liens, or third-party collections when necessary</li><li>Prepare and present credit risk analysis and reporting to senior finance leadership</li><li>Lead, mentor, and develop a team of credit analysts and collections professionals</li><li>Support audits and ensure compliance with SOX, internal policies, and regulatory requirements</li></ul><p><br></p>
<p>Robert Half is looking for a reliable and organized Assistant Property Manager to support the day-to-day operations of a local residential property. The ideal candidate will have excellent communication skills, a customer service mindset, and strong attention to detail. This is an exciting opportunity to grow your property management career within a supportive, collaborative team.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Assist Property Manager in overseeing property operations, leasing, and resident relations</li><li>Respond promptly to tenant inquiries, maintenance requests, and concerns</li><li>Coordinate repairs, maintenance schedules, and vendor activities</li><li>Assist with rent collection, lease renewals, move-in/move-out processes, and property inspections</li><li>Help prepare reports on occupancy, expenses, and maintenance activities</li><li>Support marketing and leasing efforts to achieve occupancy goals</li><li>Ensure compliance with relevant laws, regulations, and company policies</li><li>Contribute to a positive and professional living environment for residents</li></ul><p><br></p>
<p>We are looking for a meticulous and driven Accounts Receivable Analyst to join our finance team in Bethlehem, Pennsylvania. In this role, you will play a key part in managing customer accounts, ensuring timely collections, and contributing to accurate financial reporting. Collaborating across departments, you’ll focus on improving AR processes and maintaining compliance with accounting standards.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Analyze customer accounts to support the timely collection of outstanding balances.</p><p>• Prepare and reconcile aging reports to identify trends, risks, and opportunities for improvement.</p><p>• Investigate and resolve discrepancies related to invoices, deductions, short payments, and chargebacks.</p><p>• Assist with month-end close activities, including reconciliations and reporting.</p><p>• Monitor customer payment behaviors and contribute to credit risk assessments.</p><p>• Partner with Sales and Customer Service teams to address billing and account-related issues.</p><p>• Ensure adherence to internal controls, company policies, and accounting standards.</p><p>• Participate in initiatives to improve AR processes and enhance system efficiency.</p><p>• Provide documentation and respond to inquiries during audits.</p>
<p>We are looking for a motivated and detail-oriented individual to join our team as a Receptionist in Madison, New Jersey. This contract position offers an excellent opportunity to gain corporate experience while contributing to the smooth operation of our office. The ideal candidate is personable, eager to grow, and interested in expanding their administrative skills.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure they are directed to the appropriate personnel or departments.</p><p>• Handle incoming calls and manage the switchboard effectively to maintain seamless communication.</p><p>• Perform clerical duties such as filing, photocopying, and organizing mail.</p><p>• Assist with calendar management and scheduling for office staff.</p><p>• Maintain office supplies and ensure the kitchen and printers are well-stocked and operational.</p><p>• Provide administrative support to managers and staff as needed.</p><p>• Monitor and manage courier services and incoming deliveries.</p><p>• Ensure the security of the office by following visitor protocols and procedures.</p><p>• Support the team in preparing documents and presentations using Microsoft Office applications.</p><p>• Adapt responsibilities over time as comfort and expertise in the role increase.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>Our client, a CPA firm in the greater Wilkes-Barre area, is seeking to hire a Tax and Audit Manager to join their team. The Tax and Audit Manager is a senior-level professional responsible for managing the firm’s tax compliance, advisory, and audit review functions. This role provides day-to-day technical leadership to staff accountants and tax preparers while coordinating closely with the firm’s non-working owner and Office Manager to ensure timely, accurate, and compliant service delivery.</p><p><br></p><p>The Tax and Audit Manager oversees individual, corporate, and partnership tax engagements; monitors staff workflow and quality; manages filing deadlines and extensions; responds to taxing authority notices; and advises clients on tax planning and savings opportunities.</p><p><br></p><p>Essential Duties and Responsibilities</p><p>Tax Compliance & Technical Oversight</p><p>• Manage and oversee the preparation, review, and timely filing of:</p><p>• Individual income tax returns</p><p>• Corporate and S-corporation returns</p><p>• Partnership returns</p><p>• Related state and local filings</p><p>• Ensure accuracy, completeness, and compliance with federal, state, and local tax laws and professional standards.</p><p>• Review complex tax returns and resolve technical issues prior to submission.</p><p>• Manage extensions, estimated tax payments, and filing calendars for all clients.</p><p>• Monitor changes in tax law and assess firm and client impact.</p><p><br></p><p>Client Service & Tax Advisory</p><p>• Serve as a primary technical contact for assigned clients.</p><p>• Advise clients on tax planning strategies and legitimate tax savings opportunities.</p><p>• Assist with and respond to IRS and state tax notices, audits, and correspondence.</p><p>• Coordinate with clients to obtain complete and timely tax information.</p><p>• Communicate complex tax matters in a clear, professional, and practical manner.</p><p><br></p><p>Audit Responsibilities</p><p>• Review audit workpapers and draft financial statements for accuracy and compliance.</p><p>• Assist with audit planning, supervision, and quality control.</p><p>• Prepare or review audit reports for submission, subject to final approval by the firm owner.</p><p>• Ensure adherence to applicable auditing standards and firm policies.</p><p><br></p><p>Staff Supervision & Workflow Management</p><p>• Lead, mentor, and support staff accountants, tax preparers, and seasonal personnel.</p><p>• Assign work, monitor progress, and ensure deadlines are met during tax season and throughout the year.</p><p>• Review staff work and provide constructive feedback and training.</p><p>• Assist in onboarding and training new staff members.</p><p>• Identify workflow inefficiencies and recommend improvements.</p><p><br></p><p>Office Operations & Process Management</p><p>• Coordinate with the Office Manager on tax season scheduling, staffing needs, and workflow planning.</p><p>• Assist in developing, updating, and documenting tax office procedures, checklists, and quality control processes.</p><p>• Support firm-wide compliance with internal policies and professional standards.</p><p>• Participate in continuous improvement of systems, templates, and procedures.</p><p><br></p>
