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205 results for Tier Ii It Support Engineer jobs

Help Desk/Desktop Support Analyst

Jamaica, NY
onsite
Temporary / Contract
19.7885 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive support across desktop systems, user accounts, productivity tools, and common hardware issues. The ideal candidate will combine strong troubleshooting skills with a service-oriented approach to ensure employees receive timely and effective technical help. Responsibilities: • Manage incoming support requests by logging issues accurately, maintaining ticket records, and escalating unresolved problems to the appropriate teams. • Provide hands-on and remote support for Windows 10 and Windows 11 devices, resolving system performance and usability concerns. • Assist users with Microsoft 365 applications such as Outlook and Teams, including access issues, configuration questions, and basic functionality support. • Perform routine Active Directory tasks, including password changes, account unlocks, and other entry-level user account administration. • Diagnose and resolve technical problems involving desktops, laptops, printers, peripherals, installed software, and network connectivity. • Install approved applications and updates while ensuring end-user systems remain compliant with support standards. • Deliver clear, detail-oriented assistance to employees with different levels of technical familiarity, maintaining a positive support experience.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving day-to-day technology issues, supporting a wide range of users, and taking ownership of local IT needs while partnering with a broader technical team. The role offers hands-on involvement with endpoint support, user setup, operational technology, and site-based technology initiatives in a fast-paced environment. Responsibilities: • Deliver first-line technical assistance for employees across multiple business locations, resolving common IT issues with a strong service mindset. • Diagnose and address problems involving computers, printers, mobile hardware, software applications, and network access to keep users productive. • Provide support for operational and warehouse technologies, including handheld Android-based devices and document or label printing systems. • Monitor and manage incoming service requests, prioritize work effectively, and close tickets in accordance with support expectations. • Coordinate employee onboarding and separation tasks by preparing accounts, configuring equipment, and ensuring proper access changes. • Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and mobile endpoints used throughout the facility. • Work with internal infrastructure specialists and external technology vendors when issues require escalation or project coordination. • Contribute to hardware refreshes, technology deployments, platform updates, and other site-level improvement efforts. • Assist with occasional after-hours support needs or on-call coverage when business operations require extended availability.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Lewiston, ME
onsite
Temporary / Contract
25 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well suited for an early-career IT specialist who enjoys hands-on desktop support, device preparation, and assisting users in a fast-paced office environment. The role focuses on delivering reliable day-to-day IT service, resolving routine technical issues, and ensuring workstations and related equipment are ready for business use. Responsibilities: • Prepare, image, and deploy desktop computers, laptops, and peripheral devices for end users across the site. • Diagnose and resolve common hardware, software, and Windows-related issues to minimize interruptions to daily operations. • Set up workstations, install approved applications, and replace equipment as needed to support employee productivity. • Record incidents, service requests, completed tasks, and issue resolutions accurately within the service desk ticketing system. • Route more advanced or unresolved technical problems to senior IT team members with clear documentation and supporting details. • Maintain up-to-date inventory records for devices, accessories, and deployment activity to support asset tracking. • Provide responsive onsite assistance to employees while following established support procedures and documentation standards. • Contribute to general desktop support and operational IT tasks as assigned by the team. • Assist with user account support and basic administrative tasks in environments utilizing Active Directory.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-07-29T00:00:00Z

Help Desk/Desktop Support Analyst

De Pere, WI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a steel manufacturing organization in De Pere, Wisconsin. This position focuses on delivering hands-on and remote support for endpoint rollouts, device setup, user data transfers, and day-to-day technical assistance during a broad workplace technology upgrade. The ideal candidate brings strong Windows support experience, a customer-first approach, and the ability to help employees adapt smoothly to new tools and processes. Responsibilities: • Lead workstation replacement and deployment activities, ensuring employees receive properly prepared devices with minimal interruption to their work. • Build, image, configure, and provision Windows endpoints for new deployments, refresh cycles, and reissued equipment. • Transfer, verify, and safeguard user files during device changes, including support for cloud storage solutions such as OneDrive. • Assist with cloud identity and endpoint administration efforts, including device enrollment and configuration through modern management platforms. • Provide onsite and remote technical support during rollout events, resolving hardware, software, and access issues in a timely manner. • Help end users navigate updated productivity applications, authentication methods, and collaboration tools through clear guidance and practical instruction. • Investigate and resolve migration-related problems affecting desktops, applications, profiles, and connectivity after deployment activities are completed. • Maintain accurate records of deployment progress, support actions, and validation steps to promote consistency and data integrity throughout the project.
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Oklahoma City, OK
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an enthusiastic and customer-focused Technical Support Specialist to join our growing IT team. This is an excellent opportunity for an early-career technology professional looking to build hands-on experience supporting end users, troubleshooting technical issues, and developing foundational IT skills. The ideal candidate is eager to learn, enjoys solving problems, and is passionate about delivering a great customer experience. Key Responsibilities Provide first-level technical support for hardware, software, mobile devices, and business applications Respond to support requests via phone, email, chat, and ticketing systems Troubleshoot and resolve common desktop, laptop, printer, and application issues Set up, configure, deploy, and support user workstations and peripherals Assist with user account administration including password resets and access requests Document incidents, resolutions, and troubleshooting steps in the ticketing system Escalate complex issues to senior IT staff when appropriate Support onboarding and offboarding activities for employees Maintain accurate asset and inventory records Deliver excellent customer service while communicating technical information to non-technical users Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, MIS, or related field preferred 0-3 years of technical support, help desk, desktop support, or customer service experience Basic understanding of Windows operating systems, Microsoft 365, and computer hardware Familiarity with Active Directory, ticketing systems, or network fundamentals is a plus Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to prioritize tasks and work effectively in a team environment Desire to learn new technologies and grow within an IT organization Preferred Skills Microsoft Windows 10/11 Microsoft 365 Active Directory Basic networking concepts (TCP/IP, DNS, DHCP) Mobile device support (iOS and Android) ServiceNow, Jira, or other ticketing platforms
2026-07-21T00:00:00Z

Help Desk/Desktop Support Analyst

North Prairie, WI
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester Hills, MI
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on preparing and deploying Windows-based laptops and desktops for end users in a high-volume rollout environment. The ideal candidate brings hands-on desktop support experience, works efficiently in a team setting, and can provide a smooth setup experience for employees during scheduled device distribution events. Responsibilities: • Prepare, configure, and deploy laptops and desktop computers for end users as part of a large-scale PC rollout. • Support device handoff activities in a centralized setup area, ensuring each user receives a properly configured workstation. • Install standard business applications and verify systems are ready for use on Windows environments. • Troubleshoot basic hardware, software, and login issues during deployment and initial setup. • Assist with account-related tasks and user access support involving Active Directory and related tools. • Update and manage service desk tickets to document progress, issues, and completed requests. • Coordinate with the broader technical support team to resolve escalated issues and maintain rollout timelines. • Contribute to deployment efforts tied to the organization’s transition to Par Health systems where needed.
2026-07-21T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester Hills, MI
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on assisting a large-scale PC deployment for approximately 350 users by preparing and configuring Windows-based laptops and desktops in a centralized setup environment. The ideal candidate brings hands-on desktop support experience, communicates well with end users, and can efficiently handle device setup, application installation, and basic troubleshooting while working with a broader support team. Responsibilities: • Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment. • Support users during scheduled device pickup and setup sessions conducted from a central conference room location. • Install standard applications, apply required settings, and confirm devices are ready for immediate business use. • Perform basic troubleshooting for Windows-related issues, peripheral connectivity, and common desktop support concerns. • Update and manage service desk tickets to document completed work, open issues, and follow-up actions. • Assist with user account and access support tasks involving Active Directory and standard desktop configurations. • Coordinate with the broader IT team to keep deployment activities on schedule and escalate issues when needed. • Provide support related to system and device changes associated with the organization’s ongoing environment transition. • Help maintain an organized deployment process that enables the rollout to be completed within the planned project timeline.
2026-07-21T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed. Responsibilities:• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: • Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. • Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. • Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. • Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. • Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. • Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution. Responsibilities: • Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues. • Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes. • Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use. • Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment. • Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies. • Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users. • Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds. • Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion. • Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational. • Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.
2026-07-24T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary to Hire
36.4135 - 42.163 USD / Hourly
We are looking for a ITIL Support Analyst to oversee incident coordination across a multi-tier IT support environment in Salt Lake City, Utah. This contract position is ideal for someone who can manage incident flow from initial intake through final resolution while maintaining strong service performance and clear communication with stakeholders. The role focuses on improving response effectiveness, reducing recurring issues, and ensuring tickets are actively progressed across support teams and partner groups. Responsibilities:• Manage the complete incident process for issues of all priority levels, from identification and triage through escalation, resolution, and closure.• Lead response efforts for high-impact incidents by coordinating resources, directing activities, and keeping teams focused on service restoration.• Apply appropriate severity levels and routing paths to incidents across Tier 1, Tier 2, and Tier 3 support functions.• Monitor ticket queues continuously, step in on cases at risk of delay, and help teams stay aligned with response and resolution expectations.• Review service data and incident trends to uncover repeat problems, process gaps, and opportunities for automation or self-service improvements.• Maintain strong oversight of incidents involving infrastructure, security, application, facilities, or external vendors to prevent work from stalling outside the core support queue.• Communicate timely updates during active incidents and prepare clear summaries for both technical teams and business stakeholders after resolution.• Conduct root cause reviews for significant incidents, document follow-up actions, and track those items through completion.• Evaluate end-user feedback, address dissatisfaction directly when needed, and share coaching points with support teams to improve service quality.• Refine ServiceNow incident workflows, reporting fields, and queue management practices to support accurate tracking and measurable performance.
2026-07-29T00:00:00Z

Help Desk/Desktop Support Analyst

Ontario, CA
onsite
Permanent / Full Time
46000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. • Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. • Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. • Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. • Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. • Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. • Assist users with connectivity issues and provide support for basic network and server-related needs when required. • Follow established security standards, support procedures, and company technology policies in all support activities.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Help Desk/Desktop Support Analyst

East Lansing, MI
onsite
Permanent / Full Time
40000 - 50000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for customers and end users in East Lansing, Michigan. This role focuses on diagnosing routine connectivity, device, and service issues while delivering clear, detail-oriented support across a range of technologies. The ideal candidate is organized, customer-focused, and comfortable documenting work thoroughly to ensure seamless follow-up and resolution. Responsibilities: • Provide first-level support for common technical problems affecting routers, optical network terminals, set-top equipment, wireless connections, and consumer smart devices. • Follow established diagnostic processes and support resources to identify causes, restore service, and guide users through practical solutions. • Route more advanced or persistent incidents to higher-level support teams, ensuring each escalation includes a complete summary of findings and actions already performed. • Create and maintain detailed service tickets by recording issue type, status updates, troubleshooting activity, and final outcomes in the tracking system. • Capture customer interactions accurately to support continuity of service and enable efficient handoffs between support teams. • Update account information during activations, service modifications, and other support-related requests while maintaining accurate records. • Assist users with Microsoft Windows environments and desktop-related issues as part of day-to-day help desk operations.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-07-22T00:00:00Z

Help Desk/Desktop Support Analyst

Wappingers Falls, NY
remote
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion. Responsibilities:• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.• Support user account and access-related tasks within Active Directory as part of routine help desk operations.• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization. This is an on-site, contract opportunity located in San Francisco. Responsibilities:• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.• Support account access needs through Active Directory, including routine user administration and permission-related requests.• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.
2026-07-28T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure. Responsibilities: • Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations. • Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications. • Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up. • Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components. • Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory. • Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible. • Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components. • Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations. • Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
2026-07-21T00:00:00Z

Desktop Support L2/L3

Midland, TX
onsite
Temporary to Hire
35 - 40 USD / Hourly
We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up. POSITION: IT TECHNICIAN LEVEL 3LOCATION: MIDLAND, TXSALARY: 70-80K Primary Responsibilities<ul><li>Serving as a hands-on point of support for users across the company, in person, over the phone and email.</li><li>Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution</li><li>Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix</li><li>Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portals</li><li>Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations</li><li>Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)</li><li>Building and maintaining documentation, knowledge-base articles, and support procedures</li><li>Using scripting/automation (PowerShell or similar) where it helps reduce manual work</li></ul>
2026-07-13T00:00:00Z

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