We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a Principal AI Software Architect to lead the design, development, and implementation of cutting-edge AI and software solutions across the organization. This role is ideal for a visionary leader who excels in combining technical expertise with architectural strategy to deliver scalable, innovative systems. As a contract position based in Columbus, Ohio, this opportunity requires someone with a strong background in AI, software engineering, and enterprise-level architecture.<br><br>Responsibilities:<br>• Lead the architecture, design, and deployment of AI-driven platforms and scalable software systems that align with organizational goals.<br>• Collaborate with cross-functional teams, including engineering, product management, and business stakeholders, to identify and address technical challenges.<br>• Evaluate and select advanced AI tools, frameworks, and technologies to optimize performance and scalability.<br>• Establish and enforce best practices for AI model development, MLOps, software engineering, DevOps, and system architecture.<br>• Provide mentorship and guidance to engineering teams, fostering a culture of innovation and technical excellence.<br>• Drive the technical strategy and long-term planning to align engineering initiatives with enterprise objectives.<br>• Ensure adherence to data privacy, security, and ethical standards in all AI and software development efforts.<br>• Conduct code reviews, implement automated testing processes, and promote continuous integration and delivery pipelines.<br>• Monitor emerging technologies and methodologies to identify opportunities for innovation and improvement.
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
<p>Robert Half is seeking a Tax Specialist to support tax compliance for our dynamic client located in Philadelphia. In this Tax Specialist role, you will play a critical part in ensuring adherence to tax laws and regulations while contributing to the organization's financial integrity and value-driven services. As part of the tax team, you will manage various tax-related responsibilities, including preparing and filing tax returns, providing strategic tax advice to leadership, and overseeing tax audits.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilizing technology in the accurate preparation and submission of quarterly and annual tax provisions</li><li>Advising leadership teams through proficient tax accounting knowledge</li><li>Analyzing complex transactions to secure appropriate tax treatment</li><li>Responding to tax audits, inquiries, and notices from tax authorities</li><li>Conducting technical tax research to stay up-to-date with changes in tax laws and regulations</li><li>Preparing and understanding local Transfer Pricing reports for the US and Canada</li><li>Maintaining documentation and supporting records related to tax filings, provisions, and other tax-related activities</li><li>Using Microsoft Excel, Ad Hoc Reporting, Corporate Income Tax, Corporate Tax Compliance, ASC 740, Alteryx, Microsoft Power BI, and Tax Accounting for various tasks and responsibilities</li></ul><p><br></p>
<p>We are looking for an experienced Senior Data Engineer to join our team in Oxford, Massachusetts. In this role, you will design and maintain data platforms, leveraging cutting-edge technologies to optimize processes and drive analytical insights. This position requires a strong background in Python development, cloud technologies, and big data tools. This role is hybrid, onsite 3 days a week. Candidates must have GC or be USC.</p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and maintain scalable data platforms to support business needs.</p><p>• Utilize Python and PySpark to design and optimize data workflows.</p><p>• Collaborate with cross-functional teams to integrate data solutions with existing systems.</p><p>• Leverage Snowflake and other cloud technologies to manage and store large datasets.</p><p>• Implement and refine algorithms for data processing and analytics.</p><p>• Work with Apache Spark and Hadoop to build robust data pipelines.</p><p>• Create APIs to enhance data accessibility and integration.</p><p>• Monitor and troubleshoot data platforms to ensure optimal performance.</p><p>• Stay updated on emerging trends in big data and cloud technologies to continuously improve solutions.</p><p>• Participate in technical discussions and provide expertise during team reviews.</p>
<p>Do you thrive on building and scaling processes in fast-paced, dynamic environments? Are you an ambitious problem-solver with a knack for technical accounting and leadership? If you're ready to take charge of a newly created position, then this Corporate Controller position is for you!</p><p> </p><p><strong>About the Opportunity</strong></p><p>This isn’t just any corporate accounting position — it’s your chance to make a significant impact and take your career to new heights! As the <strong>Corporate Controller</strong>, you will play a critical role in overseeing other controllers across multiple business entities while driving initiatives that streamline and optimize the accounting and financial reporting processes globally. You'll be at the center of the growth strategy, helping establish a strong technical accounting foundation and preparing the company for the future.</p><p> </p><p><strong>Why This Role Is Exciting</strong></p><p>· <strong>Growth-Oriented Leadership</strong>: Be part of a leadership team that rewards innovation, collaboration, and strategic thinking. You'll have the autonomy to create and implement smarter ways of doing business.</p><p>· <strong>Career Evolution</strong>: Whether it's managing complex integrations or bolstering technical expertise within the company, you’ll gain deep experience and the skills to prepare you for future executive opportunities.</p><p>· <strong>Tech Implementation Expertise</strong>: Lead the Accounting System implementation project, a critical endeavor that will transform the company’s financial operations. Your input will shape how the technology meets a growing company’s needs.</p><p>· <strong>M& A Opportunities</strong>: Get a seat at the table when pivotal M& A initiatives arise, allowing you to be a key player in driving organizational growth.</p><p>· <strong>Impact Across Entities</strong>: Combine accounting leadership with hands-on problem-solving to refine processes across diverse geographies and business units — all while leading teams and tackling challenges.</p><p><br></p><p>Ready to make your mark? Apply now to seize your next big challenge!</p><p><br></p>
<p><strong>Customer Support Representative – Software Company</strong></p><p>Our client, a rapidly growing software company is seeking a <strong>Customer Support Representative</strong> to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.</p><p><strong>Why the Role is Open:</strong></p><p> The company is experiencing and is expanding the customer support team to keep up with demand. </p><p><strong>About the Role:</strong></p><p> As a <strong>Customer Support Representative</strong>, you’ll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20–30 tickets per day. You’ll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.</p><p>This role of <strong>customer support is </strong>perfect for someone who enjoys both client interaction and technical problem-solving. You’ll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.</li><li>Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client’s issue before providing a solution.</li><li>Troubleshoot issues within the company’s proprietary software, learning its technical functions quickly.</li><li>Collaborate with internal teams to escalate or resolve complex issues.</li><li>Contribute to ongoing tech-related projects, including AI-driven improvements.</li></ul><p>This role is 100% in office. </p><p><br></p>
<p>We are seeking a Senior Network Engineer to join our client's team in the Communications industry located in Las Vegas, Nevada. The Network Engineer will be responsible for leading network projects and integrating new technologies by creating, adjusting, and implementing enterprise-level solutions. This role will support business needs by assessing both current and emerging technologies, standardizing configurations, and maintaining comprehensive documentation. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>The main focus of this position will be bringing network automation and Infrastructure as Code experience and expertise to their organization. Strong subject matter expertise with Python, automation systems and frameworks such as Ansible. Nornir, Git, CI/CD, Containers, Nautobot/Netbox, NETCONF/RESTCONF, Yang models is a must have for success in this position. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Leading network projects and integrating new technologies by designing, configuring, and implementing enterprise-grade solutions.</p><p>• Evaluating both existing and emerging technologies, standardizing configurations, and maintaining accurate documentation.</p><p>• Developing procedures for new products, automating network processes, and providing training to entry level team members.</p><p>• Supporting Sales Engineers on an ad hoc basis, participating in the on-call rotation, and serving as an escalation point for complex technical issues.</p><p>• Hands-on experience with routing and switching protocols, Cisco IOS/NX-OS, network security practices, and Python scripting.</p><p>• Familiarity with VPNs, wireless, AAA systems, and automation tools like Ansible, Git, and CI/CD pipelines.</p><p>• Experience with SD-WAN, packet analysis, network documentation (Visio), and tools such as ServiceNow, Splunk, and LogicMonitor.</p><p>• Exposure to Linux and load balancers.</p><p>• Strong communication skills and the ability to work both independently and collaboratively.</p>
We are looking for a skilled Network Engineer to oversee the design, implementation, and maintenance of our organization's network infrastructure in Southfield, Michigan. This role is critical in ensuring the stability, security, and scalability of our IT systems while leveraging advanced technologies such as cloud computing and SD networking. The ideal candidate will bring expertise in network architecture, troubleshooting, and optimization to support seamless business operations.<br><br>Responsibilities:<br>• Design and implement scalable network solutions tailored to organizational needs.<br>• Monitor and maintain the performance, security, and reliability of network infrastructure.<br>• Troubleshoot and resolve complex network issues to minimize downtime and disruptions.<br>• Configure and manage Cisco routers, switches, and firewall technologies.<br>• Optimize network performance through data analysis and proactive adjustments.<br>• Collaborate with cross-functional teams to ensure seamless integration of network systems.<br>• Conduct regular backups and ensure disaster recovery protocols are in place.<br>• Stay updated on the latest networking trends and technologies to drive innovation.<br>• Document network configurations and processes for operational efficiency.<br>• Provide technical guidance and training to team members as needed.
We are looking for a skilled Desktop Support Analyst to join our team in Byron, New York. This contract position requires a proactive individual who excels in providing technical support and troubleshooting for hardware, software, and networking systems. The ideal candidate will play a pivotal role in ensuring smooth operations for both office and manufacturing environments while maintaining high standards of customer service.<br><br>Responsibilities:<br>• Configure and troubleshoot networking equipment, including switches, cabling, VLANs, and related setups.<br>• Install and set up hardware and workstations for office spaces and manufacturing facilities.<br>• Deploy Intune-managed devices and install necessary software to meet user needs.<br>• Assist in transitioning software applications from local servers to VMware or Azure platforms.<br>• Provide timely and effective technical support to end users, ensuring minimal disruptions.<br>• Manage and maintain Windows 10/11 systems, ensuring optimal performance and security.<br>• Utilize hardware imaging and deployment tools to streamline device setup and maintenance.<br>• Collaborate with team members on networking and system improvements.<br>• Deliver excellent customer service by addressing and resolving technical issues promptly.<br>• Document processes and solutions to enhance the efficiency of support operations.
Position: SENIOR CDP DATA ANALYST - Help Build a Smarter Connected Digital Experience<br>Location: REMOTE<br>Salary: UP TO $140K + EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A nationally recognized company with a long history of success is launching a bold new digital initiative—and this is your opportunity to help shape it from the ground up.<br>This newly formed department is building a mobile-first product from scratch. It’s a greenfield, 0-to-1 launch with the pace and creativity of a startup, backed by the resources and stability of a Fortune 500 parent. The first MVP is nearing launch, and we’re assembling a team of 20 innovators to bring it to life.<br>As a Senior CDP Data Analyst, you’ll be a key player in designing and evolving a custom-built Customer Data Platform. Your work will unify customer insights across systems and empower smarter, faster decision-making across the organization.<br>What You’ll Be Doing<br> • Collaborate with data engineers, architects, and business stakeholders to define data requirements and use cases.<br> • Design data models and integration logic to support a unified customer view.<br> • Analyze customer behavior across platforms to uncover insights and segmentation opportunities.<br> • Build dashboards and visualizations that drive strategic decisions.<br> • Ensure data quality, consistency, and governance across the Customer Data Platform.<br> • Translate business needs into technical specifications and support iterative development.<br> • Advocate for data best practices and help standardize customer metrics across teams.<br>What You Bring<br> • 5+ years of experience in data analysis, with a focus on customer data and cross-platform integration.<br> • Advanced skills in SQL and Python, R, or similar languages.<br> • Experience with data visualization tools like Power BI or Tableau.<br> • Familiarity with cloud data platforms (Azure, AWS, GCP) and modern data warehousing.<br> • Strong communication skills and ability to work across technical and non-technical teams.<br> • Bonus: Experience with customer journey analytics, segmentation modeling, personalization strategies, and data privacy frameworks (GDPR, CCPA).<br>Why Join Now?<br> • Be part of a ground-floor team shaping a transformative digital product.<br> • Work in a fast-paced, agile environment with full executive support.<br> • Influence how data drives decisions across a nationally recognized organization.<br> • Enjoy the freedom to innovate—without legacy constraints.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Description</p><p>We are seeking a Customer Service Representative for our location in Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site Monday to Friday from 9 am to 5 pm. This is a long-term contract position that could lead to permanent placement.</p><p> Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
What You’ll Do <br> Lead and mentor IT team members, ensuring projects are completed accurately and on schedule. Oversee multiple teams, including: Client Launch Master Setup Team – Setting up offers and processing records in Microsoft SQL for our proprietary ERP system, Client Launch. Computer Operators – Managing batch processing, print preparation, and quality assurance. Integration Team – Translating business and technical requirements into actionable technical scopes of work. Administrative Team – Tracking and managing work orders, timelines, and workflow efficiency. permanent, train, and develop staff while fostering a positive, collaborative environment. Communicate goals, policies, and priorities to the IT team; ensure alignment with company objectives. Collaborate across departments and with vendors to enhance processes and technology use. Evaluate and recommend improvements in software, hardware, and systems. Oversee budgets, monitor expenditures, and maintain high standards of quality and performance.
We are looking for a skilled Software Developer to join our team in Okemos, Michigan. This role requires expertise in managing Linux servers, developing applications, and ensuring system security. The ideal candidate will have a strong grasp of various programming languages and technologies to support our infrastructure and application needs.<br><br>Responsibilities:<br>• Manage and maintain over 150 Linux servers, ensuring their optimal performance and security.<br>• Develop and enhance applications using frameworks similar to Symfony, while adhering to industry standards.<br>• Conduct system reviews to identify potential intrusions, latency issues, and other operational challenges.<br>• Utilize Digital Ocean interfaces, APIs, and infrastructure effectively to support development and deployment.<br>• Implement and uphold data security best practices to safeguard sensitive information.<br>• Develop solutions that align with the broader system architecture, incorporating async PHP and background tasks.<br>• Work with templating engines and formats to create efficient and scalable applications.<br>• Utilize GitLab/GitHub for version control and collaborative development processes.<br>• Operate within a development environment using tools like PHPStorm and Ubuntu Desktop.<br>• Leverage technologies such as MariaDB/MySQL, MongoDB, Redis, and Ubuntu/Linux to optimize system functionality.
We are looking for a well-rounded technical professional who can support both cybersecurity operations and day-to-day IT support. This role is ideal for someone with a solid foundation in security best practices who also enjoys rolling up their sleeves to solve technical issues, assist end users, and maintain system health.<br><br>Key Responsibilities:<br><br>• Monitor security alerts via SIEM tools and respond to incidents<br>• Conduct basic vulnerability scans and assist with remediation tracking<br>• Help maintain internal security controls aligned with standards like TISAX and ISO 27001<br>• Support development and testing of incident response plans<br>• Work with IT and local teams to ensure secure configurations and user access controls<br>• Assist with vendor risk reviews and security questionnaires<br>• Maintain and organize documentation related to policies, procedures, and audits<br>• Participate in phishing simulations and user security training efforts<br>• Provide Tier 1/Tier 2 technical support for end users (hardware, software, network, printers)<br>• Perform light hardware repair, software installs, and assist with troubleshooting<br>• Coordinate with vendors for issue resolution and system improvements<br>• Track IT assets and keep inventory records up to date<br>• Support the network team with basic tasks like wireless and firewall configurations<br>• Contribute to the development of documentation, policies, and standard procedures<br><br>Qualifications:<br>• Bachelor’s degree in Computer Science, Information Technology, or a related field<br>• 3–5 years of experience in a blended IT support / cybersecurity role<br>• Familiarity with endpoint protection, basic networking, and access management<br>• Experience with SIEM tools, endpoint detection, and vulnerability scanners<br>• Proficiency with Windows 11, Microsoft 365, and common IT tools<br>• Comfortable supporting users and solving technical problems across systems<br>• Excellent troubleshooting, documentation, and communication skills<br>• Hands-on mindset and a willingness to wear multiple hats in a dynamic environment
Position Summary<br>We are seeking a talented and detail-oriented detail oriented to play a critical role in designing, developing, and managing robust data solutions that drive impactful business insights. This position focuses on building scalable ETL processes, maintaining high-quality data pipelines, developing reports, and facilitating collaboration with key stakeholders.<br><br>Primary Responsibilities<br><br>Design and Develop Data Pipelines: Implement and manage ETL (Extract, Transform, Load) workflows using Matillion, ensuring seamless integration of data from diverse sources into our Snowflake Data Warehouse.<br>Manage and Optimize Data Warehouses: Develop scalable data storage systems to support analytics, reporting, and business intelligence initiatives. <br>Ensure Data Quality and Compliance: Create robust protocols to ensure data integrity and compliance, implementing quality checks and adhering to established standards.<br>Reporting and Analytics: Develop dashboards and reports through Qlik Cloud, offering actionable analytics to business leaders and stakeholders.<br>Cross-Department Collaboration: Partner closely with business users, analysts, and leadership to understand requirements, ensuring the delivery of suitable and efficient data-driven solutions.<br>Issue Resolution: Identify and address issues related to data quality and operational performance challenges in the BI environment.<br>Automation and Workflow Improvement: Build automated processes and scripts to enhance efficiency in data handling and reporting.<br>Miscellaneous Duties: Perform other assignments as directed by supervisors or senior leadership.<br>Key Qualifications<br><br>A minimum of 1 year of detail oriented experience or equivalent internship experience in a related field.<br>Demonstrated proficiency in SQL, with capabilities to write, optimize, and troubleshoot queries effectively.<br>Fundamental knowledge of data modeling and database management systems.<br>Familiarity with ETL processes and tools, particularly Matillion<br>Hands-on experience working with Snowflake Data Warehouse.<br>Exposure to data integration platforms such as Microsoft Power Apps or Power Automate is a plus.<br>Strong analytical skills with great attention to detail and problem-solving abilities.<br>Adaptability working in fast-paced team environments and eagerness to learn new technologies.<br>Willingness to work onsite at least three days a week at our Corporate Office in Acton, MA .
<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
Our client is looking for a Senior Systems Engineer at their location. The role involves designing, implementing, and managing core IT infrastructure with a focus on VMware technologies. You will play a crucial role in ensuring stability, scalability, and security for our systems. <br> Responsibilities: <br> An industry-leading organization in the food sector is seeking an experienced Senior Systems Engineer to design, implement, and manage core IT infrastructure with an emphasis on VMware technologies. This role is pivotal in ensuring a stable, scalable, and secure environment. <br> Key Responsibilities <br> Infrastructure Management: Design, deploy, and maintain enterprise servers, storage, and networking solutions. Monitor performance, troubleshoot issues, and lead upgrade and migration initiatives. VMware Administration: Oversee VMware vSphere, ESXi, and vCenter to maximize performance and cost-efficiency, including managing virtual machine provisioning, snapshots, and backups. Automation & Security: Develop automation scripts using PowerShell, PowerCLI, and Python. Enforce security best practices and compliance standards. Collaboration & Leadership: Work with cross-functional teams, mentor junior engineers, and document infrastructure processes.
<p>We are looking for two highly skilled OpenAI Prompt Engineers to join our team. In this role, you will leverage advanced prompt engineering techniques to transform complex data into actionable insights and high-quality outputs for client presentations. This position offers an exciting opportunity to work with cutting-edge AI technologies.</p><p><br></p><p>Responsibilities:</p><p>• Develop and refine input and output prompts using OpenAI tools to generate precise and detail-oriented client-ready documents.</p><p>• Train AI models by integrating and processing large datasets, including Excel files, to enhance their performance and accuracy.</p><p>• Collaborate with the sales team to design strategy recommendations and create efficient workflows for delivering high-quality presentations.</p><p>• Modify and optimize outputs from ChatGPT to meet client requirements within tight timeframes.</p><p>• Implement robust security measures to protect sensitive client data and ensure compliance with industry standards.</p><p>• Utilize cloud technologies and advanced business process methodologies to streamline operations.</p><p>• Troubleshoot and resolve issues related to prompt engineering and AI model performance.</p><p>• Maintain thorough documentation of processes, workflows, and security protocols.</p><p>• Provide guidance and training to team members on advanced AI prompt engineering practices.</p><p>• Work closely with clients to understand their needs and customize AI solutions accordingly.</p>
<p>· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.</p><p>· Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.</p><p>· Serves as primary point of contact to set up and maintain network security.</p><p>· Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.</p><p>· Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.</p><p>· Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.</p><p>· Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems.</p><p>· Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done.</p><p>· May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company.</p><p>· </p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p><strong>Position Overview</strong></p><p><br></p><p> We’re seeking a skilled <strong>Email Developer</strong> to join our digital experience team. This role combines hands-on development with creative collaboration, helping deliver high-impact, user-focused email and web campaigns. You’ll work alongside creative, operations, and strategy teams to ensure clients deliver seamless, data-driven communications that elevate customer engagement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop responsive and optimized HTML deliverables for email and landing pages.</li><li>Convert design files (e.g., PSDs, Figma) into fully functional, mobile-responsive HTML emails.</li><li>Implement and enhance HTML code for cross-platform compatibility across major email clients.</li><li>Collaborate with cross-functional teams to ensure designs maintain visual integrity through coding.</li><li>Integrate content into various marketing automation platforms for campaign deployment, ensuring compliance with CAN-SPAM and other regulations.</li><li>Troubleshoot and refine emails, addressing rendering issues, dynamic content, and personalization scripts.</li><li>Conduct QA testing to validate rendering, deliverability, and tracking accuracy across clients and devices.</li><li>Develop and maintain template libraries, reusable assets, and documentation for campaign consistency.</li><li>Provide technical guidance to internal and client teams on email development standards.</li><li>Support offshore and nearshore development resources, ensuring quality and best-practice adoption.</li><li>Collaborate with designers and strategists to drive innovation through interactivity, animation, and dynamic content tools (e.g., Liveclicker, Movable Ink).</li><li>Optimize workflows and recommend efficiencies for coding, deployment, and quality assurance.</li></ul><p><br></p>
We are looking for a skilled Network Administrator to join our team and manage the daily operations of our network infrastructure. This role is essential in maintaining secure and efficient network systems while ensuring seamless connectivity across the organization. The ideal candidate will bring expertise in firewall technologies, Cisco networking, and Active Directory management.<br><br>Responsibilities:<br>• Configure, maintain, and monitor network firewalls to ensure security and access control.<br>• Manage and troubleshoot Cisco routers and switches to optimize network performance.<br>• Oversee Active Directory administration, including user account management and group policies.<br>• Implement and support Cisco networking solutions, ensuring stable and efficient connectivity.<br>• Perform regular maintenance and upgrades on LAN systems to improve reliability.<br>• Identify and resolve network issues promptly to minimize downtime.<br>• Develop and enforce network security protocols and best practices.<br>• Collaborate with other IT teams to support organizational goals and requirements.<br>• Document network configurations, changes, and procedures for reference and compliance.<br>• Stay updated on emerging networking technologies and recommend improvements.
We are in search of an ERP Integration Manager to be an integral part of our team in Summerville, South Carolina. The role involves the management and enhancement of our ERP systems, utilizing skills in Advanced Business Application Programming (ABAP), Cloud Technologies, CRM, and Epicor. This role is instrumental in streamlining our business processes and promoting efficient operations.<br><br>Responsibilities:<br><br>• Manage and optimize ERP systems, focusing on Epicor ERP for smooth business operations<br>• Utilize Advanced Business Application Programming (ABAP) to customize ERP software as per business requirements<br>• Leverage Cloud Technologies to ensure efficient and secure data management within the ERP systems<br>• Enhance customer relationship management (CRM) through ERP systems to drive customer satisfaction<br>• Conduct AB Testing to ensure the effectiveness of new implementations within the ERP systems<br>• Develop and implement Business Intelligence (BI) strategies through ERP to drive data-driven decision making<br>• Work on Business Process Functions to streamline operations and enhance efficiency<br>• Create and manage Business Requirement Documents to ensure alignment of ERP systems with business needs<br>• Oversee Change Management related to ERP system modifications to minimize disruptions<br>• Manage QAD ERP systems to support manufacturing processes
