Desktop Support AnalystJOB SUMMARY:<br><br>The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines.<br><br>JOB RESPONSIBILITIES:<br> Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.<br> Maintaining efficient relationships with other department heads to determine their technological needs.<br> Responsible for all repair and installation requests.<br> Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.<br> Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.<br> Researching new business technologies and IT software to strengthen the organization's computer systems.<br> Creating surveys to gauge company employee IT needs and questions.<br> Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.<br> Assisting Associate Director of Information Technology with complex installations or repairs.<br> At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.<br> All other duties as assigned.<br>KEY RELATIONSHIPS: <br><br> Reports to the Associate Director of Information Technology.<br> Establishes and maintains strong working relationships with all company personnel. <br> Communicates well with others. <br><br>EXCELLENCE IN THIS POSITION:<br><br>Excellence in this position includes ability to:<br> Identify and resolve or route issues in a highly organized fashion.<br> Enter data quickly and accurately.<br> Exhibit a high level of written and verbal communication skills.<br> Exhibit a professional demeanor at the job.<br> Be a flexible, service-oriented team player.<br><br>SKILL REQUIREMENTS:<br><br> Excellent technical skills, including analytical skills and advanced computer skills.<br> Disaster recovery skills.<br> Strong writing skills.<br> Customer support and interpersonal skills.<br> Knowledge of hardware, software, networks, and systems.<br> Troubleshooting and problem-solving abilities.<br> Communication and customer service skills.<br><br> QUALIFICATIONS:<br><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br> While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus.<br><br>EDUCATION AND/OR EXPERIENCE:<br> Collaboration across organizations: 1 year (Preferred)<br> IT support: 3 years (Preferred)<br> Software troubleshooting: 3 years (Required)Sr.Account Executive, Technology Staffing<p>Robert Half is seeking a Client Solutions Manager (formerly known as Account Manager / Account Executive) who will be tasked with business development, sales, customer service, recruiting & account management within the technology contract practice group. </p><p><br></p><p>Responsibilities</p><p><br></p><p>• The Client Solutions Manager (Account Manager) will market the services of Robert Half Technology to commercial clients to generate new business through cross-leveraging existing Robert Half relationships, prospecting, cold-calling, servicing in-bound client inquiries, calling on leads and job postings, attending networking groups, and using tools such as ZoomInfo, SalesForce.com, LinkedIn, our proprietary database, etc.</p><p>• The Client Solutions Manager / account executive will be required to generate and conduct virtual and in-person client visits </p><p>• Create and execute digital & email marketing campaigns for the purposes of business development </p><p>• The Client Solutions Manager will negotiate and establish contractual/recruiting agreements with clients </p><p>• Qualify client job orders and establish plan to placement </p><p>• Provide account management, customer service, and counsel clients on strategies to attract & on-board talent</p><p>• The Client Solution Manager educates clients on current national and local market trends surrounding employment conditions, technical salary ranges and local variances</p><p>• The Client Solutions Manager maintains an ongoing relationship with qualified clients in an effort to secure future/ongoing needs.</p><p>• The Client Solutions Manager will coordinate interview and placement activities in partnership with talent managers, recruiters, and recruiting coordinators. </p><p><br></p>Client Technologies TechnicianWe are offering a long term contract employment opportunity for a Client Technologies Technician based in Boca Raton, Florida. In this role, you will be the primary communicator for the project team, with a focus on IT solutions. You will be tasked with handling a variety of responsibilities, from software installation and support to troubleshooting and customer service.<br><br>Responsibilities:<br>• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.<br>• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.<br>• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.<br>• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.<br>• Conduct network cabling installations and terminations, ensuring reliable and secure connections.<br>• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.<br>• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.<br>• Maintain desktop software and hardware, conducting regular checks and updates as needed.<br>• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.<br>• Support a mobile workforce, providing necessary IT assistance and guidance.<br>• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.<br>• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.<br>• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.<br>• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail oriented manner.<br>• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.<br>• Implement prototypes, testing and refining new technology solutions.<br>• Provide support for printers and peripherals, ensuring all devices are functioning correctly.<br>• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.IT Security Specialist<p>Robert Half's client in Arizona is seeking an Information Security Specialist onsite for a client's opening in Sacaton, AZ. </p><p><br></p><p>Responsibilities:</p><ul><li>Implements effective and innovative technology solutions and processes that prevent internal and external users from compromising data integrity.</li><li>Creates security checks in the infrastructure that help deter hackers, spyware, and other malware from being installed on endpoints while working with internal information technology support team to mitigate detected vulnerabilities.</li><li>Works with network and systems team to perform tests and uncover network vulnerabilities.</li><li>Investigates security breaches and other cyber security incidents while assessing the damage and documents assessments.</li><li>Reports serious incidents to leadership.</li><li>Trains and educates staff in proper computer use and security awareness while providing tips to avoid data lass or corruption. Advises end users on security incident trends and effective counteractive measures.</li><li>Creates, improves, and maintains information technology security policies, baselines, standards, and procedures.</li><li>Performs other job-related activities as requested. Continually tracks trends in the information security community</li></ul><p><br></p><p><br></p>Technology Specialist<p>We are offering an exciting opportunity in St. Paul, Minnesota for a Technology Specialist within the financial services industry. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage the operation of banking software to ensure smooth transactions</p><p>• Administer and maintain the Microsoft Windows Server for optimal performance</p><p>• Utilize VMware and Horizon View to manage virtual environments</p><p>• Handle Network Administration duties to ensure the smooth operation of the network</p><p>• Create and maintain Network Diagrams to provide a clear understanding of the network structure</p><p>• Manage and maintain the SAN - Storage Area Network to ensure data is secure and accessible</p><p>• Use Veeam Backup for efficient data backup and restoration</p><p><br></p>Contracts Attorney - Technology Industry<p><strong>Job Description:</strong></p><p>Robert Half is seeking a self-motivated and experienced attorney that specializes in contracts within the technology sector for temporary placement with one of our clients. The ideal candidate will possess a thorough understanding of legal matters related to technology contracts and will bring a proactive, independent approach to their work. This is a fantastic opportunity to work with and learn from some of the leading figures in the tech legal space. Must reside in the Denver Metro. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Draft, revise and negotiate a wide range of technology contracts including software licenses, service agreements, hardware procurement contracts, outsourcing agreements, non-disclosure agreements, and multi-vendor frameworks.</li><li>Provide legal analysis and risk assessment on all contractual terms and conditions and suggest alternatives when necessary.</li><li>Collaborate effectively with different stakeholders across the organization including Sales, Finance, and Operations, and facilitate negotiations on complex contractual, legal, and business issues.</li><li>Monitor and ensure legal, regulatory compliance in technology contracts in relation to all current federal, state, and local laws and regulations, including GDPR, CCPA, and other tech-industry specific legalities.</li><li>Advise senior management, colleagues and other stakeholders on legal implications of business decisions and strategy as it pertains to tech contracts.</li><li>Continually improve standards, templates, and processes for more efficient contract management.</li><li>Conduct ongoing research to keep updated with all legislation and regulations pertinent to the technology industry.</li></ul>Full Desk IT Recruiter<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>IT Infrastructure Architect<p>An organization is seeking an IT Infrastructure Architect to join its Global Information Systems group in Pittsburgh, PA. The Infrastructure Architect proactively leads and supports architecture activities that guide the development and management of technical and infrastructure solutions. This role involves creating artifacts that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving technical infrastructure across the enterprise. The resulting solutions are designed to be agile and capable of meeting the organization's current and future-state business capabilities, driving targeted business outcomes.</p><p>The Infrastructure Architect should have a broad knowledge of various technologies and be able to articulate technical architecture design decisions and their value. The role will involve working with data center infrastructure, cloud, mobile, smart-manufacturing, and edge computing.</p>Accounts Receivable ClerkWe are seeking an Accounts Receivable Clerk to join our team in the healthcare industry, located in Minneapolis, Minnesota. In this role, you will be working within the accounts department, focusing on cash applications, and engaging in customer service duties. This position offers a long term contract employment opportunity. <br><br>Responsibilities:<br>• Efficiently process customer credit applications <br>• Maintain and update customer credit records regularly <br>• Conduct detailed research on payments and resolve any discrepancies<br>• Handle large volumes of data meticulously<br>• Communicate effectively with customers regarding their accounts<br>• Show self-motivation in performing daily tasks and responsibilities<br>• Work collaboratively with the Cash Application team and other contractors<br>• Utilize skills in accounts receivable to manage and monitor customer accounts<br>• Apply your knowledge of healthcare-specific systems like HealthCare.gov and TRICARE in your daily tasks<br>• Use video communication tools for internal team meetings and discussions.Manager of Tech Support<p>We are seeking a proactive Manager of Tech Support to join our team. Based in San Francisco, California, the role will primarily involve managing customer escalations, mentoring new employees, and ensuring adherence to approved processes. This is a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the monitoring of queue to ensure customer calls are responded to within set service level agreements.</p><p>• Conduct audits of current procedures and ensure that direct reports adhere to these processes.</p><p>• Take charge of managing escalations to other support groups.</p><p>• Lead direct reports to meet performance goals.</p><p>• Organize regular one-on-one sessions with direct staff members.</p><p>• Handle escalations arising from team members.</p><p>• Guide new employees on Synoptek approved processes.</p><p>• Carry out employee performance evaluations, schedule disciplinary actions, and manage paid time off for your direct reports.</p><p>• Oversee administrative tasks such as timesheet approvals and labor entries.</p><p>• Ensure that documentation related to assigned clients is updated as changes occur to client contracts and environments.</p><p>• Be involved in other activities as deemed necessary by the Client Delivery Manager, utilizing critical thinking skills.</p><p>• Provide onsite support at the client’s location in South San Francisco.</p><p>• Actively work on support tickets and service requests alongside your team.</p><p>• Conduct customer meetings as required.</p>Network EngineerWe are offering an exciting opportunity for a Network Engineer in Cleveland, Ohio. In this role, you will be responsible for managing and maintaining various network technologies. This includes the upkeep of server, storage, virtualization technologies, as well as managing complex wireless networks in a high-performance environment. <br><br>Responsibilities:<br>• Manage and maintain storage, server, network, and virtualization technologies across multiple sites<br>• Oversee L2/L3 switch technology, next-generation firewalls, physical and virtual routing technologies, load balancers, and WAN optimization techniques<br>• Support complex wireless networks in a high density/high-performance environment<br>• Implement next-generation endpoint protection applications and concepts (AV/Advanced Threat Prevention)<br>• Work with TCP/IP networking technologies including, Layers 1-7, WAN, LAN, WLAN, Spanning Tree, OSPF, BGP, WAN Acceleration, DNS, SNMPv1/2/3, Firewalls, VPN, VoIP, and redundant, multi-site connectivity and disaster recovery solutions<br>• Utilize network packet capture and analysis software, intrusion detections and preventions software, and advanced network troubleshooting concepts<br>• Monitor network and event correlation systems, IPS/IDS systems, and current security technologies and concepts<br>• Apply authentication and encryption technologies including, but not limited to, 802.1 X, Radius, Kerberos, NTML, PKI, IPsec<br>• Manage client/server networks running Windows Server and Linux in a standalone and virtual environment<br>• Handle virtual environments running VMware and Microsoft software and components<br>• Support Linux operating systems and the use of open-source applications as needed<br>• Implement and deploy cloud technologies (i.e., Microsoft, Google, Box, Mimecast, Okta, Airwatch, and others)<br>• Maintain equipment including Brocade ICX/VDX switches, Palo Alto Firewalls, Aruba wireless networks, Cisco IOS routers and switches, F5 Load Balancers, Reverse proxy servers and Riverbed WAN optimization<br>• Work with software applications such as VMWare ESX, NSX, and Horizon, Microsoft Exchange, Microsoft SQL, IIS, SharePoint, Mimecast, Airwatch, Attivo, Darktrace, ProtectWise.Desktop Support Tech<p>Robert Half is in search of a Desktop Support Technician to join our client's team in Mount Horeb, Wisconsin. This role involves managing technical support, maintaining IT systems, and working with external vendors. </p><p><br></p><p><strong>This is a Direct Hire role that will require onsite work. </strong></p><p><br></p><p>Responsibilities:</p><p>• Handling all technical support inquiries as the primary point of contact via phone, email, or ticketing system</p><p>• Assisting -end-users with IT related issues</p><p>• Managing the setup and configuration of new hardware and software for end users</p><p>• Ensuring the smooth operation of IT systems across our organization</p><p>• Working with IT team members for upgrades and new projects</p><p>• Documenting technical issues and their solutions</p><p>• Assisting in the onboarding and offboarding of employees</p><p>• Maintaining IT inventory</p><p><br></p>Network EngineerWe are offering an exciting opportunity for a Network Engineer in New York. The successful candidate will play a crucial role in the design, implementation, and maintenance of our network systems. This role is in the technology industry and will be based in our office. <br><br>Responsibilities:<br><br>• Design, implement, and manage Wireless Networks and LAN/WAN systems, specifically working with Fortinet WAPs.<br>• Install, configure, and maintain Fortinet Firewalls to ensure the security of our systems.<br>• Handle the setup and management of Juniper Switches.<br>• Develop a basic understanding of network security and implement safeguard measures to protect our systems.<br>• Process data using our Datacenter and ensure its accuracy and integrity.<br>• Regularly monitor the performance of the network systems and make necessary adjustments or repairs.<br>• Collaborate with the team to identify and resolve network issues promptly.<br>• Document network configurations and changes to support system maintenance.<br>• Participate in the evaluation and implementation of new network technologies to improve our systems.<br>• Ensure compliance with all relevant industry standards in all operations.FP&A Manager - TechnologyWe are offering an exciting opportunity in the insurance industry at our Newark, New Jersey location. We are in search of a FP& A Manager - Technology who will focus on ensuring the efficiency and accuracy of our financial planning and analysis processes.<br><br>Responsibilities:<br>• Oversee the application and management of Accounting Software Systems and 3M to streamline financial operations.<br>• Utilize Adaptive Insights and CRM for data analysis and financial forecasting.<br>• Implement EPM in order to enhance enterprise performance management.<br>• Supervise and streamline accounting functions for better financial management.<br>• Lead the annual budget preparation and the execution of budget processes.<br>• Foster efficient communication and collaboration with various business units.<br>• Implement strategic capital management practices to optimize financial resources.Infrastructure Engineer/JOATWe are seeking a skilled Infrastructure Engineer/JOAT to join our team in the education sector at our Northfield, Illinois location. This role offers a contract to permanent employment opportunity. As an Infrastructure Engineer/JOAT, you will be tasked with managing both legacy and new technologies, supporting project teams, and implementing robust solutions to meet our needs.<br><br>Responsibilities:<br><br>• Provide proficient support to project and support teams, including handling firewall modifications and cloud implementation.<br>• Leverage your expertise in storage and network technologies to enhance our infrastructural capabilities.<br>• Utilize Amazon Web Services (AWS) primarily, while also expanding our presence in Azure.<br>• Maintain and revamp firewalls as required to ensure optimal security.<br>• Engage in on-premise technologies, such as storage, Cisco networking, and Palo Alto.<br>• Manage general server technologies, preferably HP, but proficiency in any server technology is sufficient.<br>• Put your top-notch communication skills to use by liaising effectively with different teams and stakeholders.<br>• Apply your documentation skills to keep accurate and up-to-date records of all infrastructural changes and updates.<br>• Ensure the efficient operation and maintenance of our Cisco routers and ASA devices.<br>• Take responsibility for our document storage systems, ensuring they are effectively organized and secure.IT Manager / Network Manager - Network/Infrastructure<p>IMMEDIATE permanent!</p><p>PERMANENT POSITION! Technical Hands-On Infrastructure Lead (Direct permanent placement) * HANDS ON TECHNICAL POSITION</p><p>DAILY WORK ONSITE in the Des Moines Office IOWA AREA.</p><p>PERMANENT FTE POSITION </p><p>*** For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Salary up to $125K. </p><p>IF you would LOVE a leadership position but NOT sacrifice AND let your current technical skills than this position is for you! Lead a SMALL team PLUS remain technical long-term!! Need ability to be comfortable ‘In the Weeds’ / Technical Day to Day of the IT organization, being hands-on. </p><p>REQUIRED TECHNICAL SKILLS: Systems administration – VMware, Mid to Large size server management, Networking / Network Engineering – Cisco Meraki experience and Routers, Switches, and firewall experience, O365, Active Directory, & Nutanix is HUGE, general support skills. </p><p>This is a Permanent Direct position Technical Hands-On Infrastructure Leader position in the Des Moines IOWA area up to $125K. You must reside in the Des Moines area. </p><p>You must have Current Technical Infrastructure experience, Technical current HANDS-ON skills in both Server infrastructure, Networking, and previous Lead, ideally some management experience. You will be hands on technical and you will be you will be a difference maker in working with the infrastructure team, being hands on technical and leading a couple of direct reports. </p><p>You MUST have BOTH Networking and Server Administration / Systems Administration experience:</p><p>What You Will Need to Be Considered for this IN OFFICE / ONSITE Technical Hands-On Infrastructure Lead Position: </p><p>• Current Tech experience. You will remain technical long-term. </p><p>• Lead a small team of up to 4 technical Direct Reports</p><p>• CURRENT Hands-on Infrastructure experience – Current Technical skills with VMware, Server support / Windows, O365, Exchange OnLine, V-Sphere, Azure and SAN Storage, PLUS Networking including Cisco Switches & Routers, and Cisco Meraki. Hypervisor technology / Nutanix is a plus! Powershell Scripting is a Plus. </p><p>• O365 and Cloud experience</p><p>• Systems Administration & Network Engineering </p><p>• Strong Project management skills. Proven ability to take ownership & drive to solution!</p><p>• Financial and Vendor procurement / Purchasing knowledge!</p><p>• All engineers do some level of support. </p><p> • Proven track record of Developing & Mentoring technical Staff. You must have Technical enough skills to UPSKILL a Technical Team and address the technical gaps. </p><p>If you know of anyone who you would recommend for this opportunity or others, referral bonuses paid upon placement of the referral! permanent Technical Hands-On Infrastructure Leader PERMANENT DIRECT position to $115K - $125K - DIVERSITY WELCOMED! For immediate and confidential consideration on this Direct permanent position or other permanent IT opportunities in the Des Moines OR Iowa area, please call CARRIE DANGER, SVP at My Direct Office #: 515-259-6087, or e-mail resume confidentially to Carrie Danger – email address on my LinkedIN Page!</p>Help Desk Analyst<p>At Robert Half, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.</p><p><strong>Objectives of this role</strong></p><ul><li>Provide quick and effective assistance with information technology systems</li><li>Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance </li><li>Listen attentively to customers’ questions and concerns and offer optimal solutions</li><li>Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel</li><li>Work with desktop support engineers to provide customers with superior service</li><li>Represent [Company X] with professionalism and integrity while helping to advance our company mission</li></ul><p><strong>Responsibilities</strong></p><ul><li>Respond to tech inquiries via email, through online chats, over the phone, or in person</li><li>Inform customers about IT products and services</li><li>Walk customers step-by-step through the problem-solving process</li><li>Help with troubleshooting hardware and software</li><li>Follow up with customers to ensure satisfactory service</li><li>Communicate customer feedback to the appropriate internal team members</li></ul><p><br></p><p><br></p>Help Desk Analyst<p>At Robert Half, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.</p><p><strong>Objectives of this role</strong></p><ul><li>Provide quick and effective assistance with information technology systems</li><li>Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance </li><li>Listen attentively to customers’ questions and concerns and offer optimal solutions</li><li>Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel</li><li>Work with desktop support engineers to provide customers with superior service</li><li>Represent [Company X] with professionalism and integrity while helping to advance our company mission</li></ul><p><strong>Responsibilities</strong></p><ul><li>Respond to tech inquiries via email, through online chats, over the phone, or in person</li><li>Inform customers about IT products and services</li><li>Walk customers step-by-step through the problem-solving process</li><li>Help with troubleshooting hardware and software</li><li>Follow up with customers to ensure satisfactory service</li><li>Communicate customer feedback to the appropriate internal team members</li></ul><p><br></p><p><br></p>NOC Technician<p>We are looking for a NOC Technician to support network operations from 11pm - 7am, onsite.</p><p><br></p><p>Responsibilities:</p><p>• Engage telecom providers and monitor the network management system to drive restoral efforts.</p><p>• Keep incident details updated in the incident management tool with accurate information in a timely manner.</p><p>• Work with the team to resolve moderate to complex issues with critical customer services.</p><p>• Use discretion to interpret and apply established processes to avoid prolonged or wider spread failures.</p><p>• Monitor and troubleshoot system performance, and escalate network issues as necessary.</p><p>• Participate in the design and configuration of network solutions.</p><p>• Provide customers with guidance to resolve problems, with a focus on attention to detail.</p><p>• Train on three all NOC 3 positions: Transport, DataLink, Applications.</p><p>• Ensure the continuous monitoring of network components, ground station/radios, and central processing systems.</p><p>• Maintain the daily flow of millions of messages through the continuous monitoring of central channels connected to routers.</p>Database DeveloperWe are offering an exciting opportunity for a Database Developer in Wheeling, Illinois. As a Database Developer, your primary job function will be to develop and maintain databases using a variety of technologies and tools. You will be working in a dynamic and fast-paced environment where your skills in Cloud Technologies, Microsoft SQL Server, and Oracle will be put to good use.<br><br>Responsibilities:<br>• Develop and manage databases using Microsoft SQL Server and Oracle<br>• Utilize Cloud Technologies for database development and management<br>• Create and manage Database Objects to meet business requirements<br>• Use MapR for database development and management<br>• Conduct AB Testing to ensure the effectiveness and efficiency of the databases<br>• Develop Business Intelligence (BI) solutions to meet business needs<br>• Document business requirements effectively<br>• Create Dashboards to visualize data and make it easily understandable<br>• Manage and integrate Data Sources effectively for optimal database performance.Cyber Security EngineerWe are currently seeking a Cyber Security Engineer for a long term contract employment opportunity. This role is based in Estero, Florida, United States and is pivotal in our aim to build functional systems that improve customer experience. The Cyber Security Engineer will play a key role in defining, building, and maintaining automation and security systems. <br><br>Responsibilities:<br><br>• Develop and maintain automation systems for security requirements and capabilities.<br>• Integrate security measures into the CI/CD pipeline to ensure secure coding practices and early detection of vulnerabilities.<br>• Conduct regular security audits and risk assessments to identify potential threats and ensure compliance with industry standards and regulations.<br>• Collaborate with development and operations teams to create and maintain a secure infrastructure for software deployment.<br>• Stay updated on emerging security threats, vulnerabilities, and controls, incorporating new security technologies into the organization's practices.<br>• Facilitate communication between security, development, and operations teams to ensure a cohesive and collaborative approach to security.<br>• Research problems and break them into deliverable parts, working with a Lean mindset to deliver value quickly.<br>• Implement the best industry standard practices and automate tasks as needed.<br>• Develop cloud first, large-scale, public web facing software utilizing the appropriate technology for the task at hand.<br>• Work with senior management to intake new projects.IT Business Analyst<p>We are looking for an IT Business Analyst to join our team in Ann Arbor, Michigan. This role involves the crucial task of identifying, refining, and validating complex business requirements alongside managing interdependencies and potential risks associated with technology projects. The position offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Identify, refine and validate complex business requirements for cloud-based technology projects</p><p>• Document and maintain accurate and up-to-date technical specifications, user and business requirements</p><p>• Facilitate effective communication between business units to align business strategies and technology solutions</p><p>• Conduct post-implementation research to determine the effectiveness of new solutions and recommend improvements</p><p>• Use Atlassian Jira, CRM, and Agile Scrum methodologies to manage project tasks and workflows</p><p>• Conduct Gap Analysis and AB Testing to improve business processes and functions</p><p>• Create and maintain Business Requirement Documents</p><p>• Utilize knowledge of Cloud Technologies in project implementation</p><p>• Apply industry knowledge of the Automotive and Supply Chain sectors in the analysis and solution development process.</p>CIO - Chief Information Officer<p>Robert Half is seeking a Chief Information Officer to manage the organization's information technology (IT) department and use technology to support the organization’s goals in being responsible for administering the overall daily operations of the I.T. department, Internet Service Provider, designing and building wide area broadband networks that includes the installation of fiber, installation of cell towers, managing and expanding the in-house Internet Service Provider (ISP), the Printing Office and managing employees related to these departments. The incumbent must also possess a working knowledge of off-grid solar technology.</p><p><br></p><p>Working closely with the Administrator, the incumbent is responsible for design, development, testing, installation, security, and maintenance of all I.T. operations. Incumbent determines information services requirements, establishing priorities for systems development and data processing requirements, evaluating hardware and software needs and acts appropriately to protect the system from viruses and cyber-attacks. Writes and manages grants for department, develops and manages budgets, works with departments to provide staffing and equipment necessary to implement required computer operating systems and information services.</p><p><br></p><p>TYPICAL FUNCTIONS:</p><p><br></p><p>•Plan, organize, and direct all operations and activities of the management information services department; responsible for meeting all data processing or information technology requirements through the development of appropriate operating and applications systems.</p><p>•Ability to successfully lead and manage departments employees.</p><p>•Plan, organize, and direct all operations and activities of the Internet Service Provider including the Customer Resource Management (CRM) software where all billing and processing takes place.</p><p>•Ability to plan, configure, deploy, and troubleshoot large scale networks consisting of 2000+ nodes.</p><p>•Knowledge of fiber optic deployment in rural areas and communities using GPON and Standard fiber optic technology</p><p>•Facilitate adequate availability, training, development, and performance management of subordinate personnel.</p><p>•Knowledge of large-scale printing, laminating, and other business systems that produce media for internal and external customers.</p><p>•Establish priorities for systems development and data processing projects in accordance with requirements; develop plans for future utilization of data processing services; make recommendations concerning the selection and purchase of equipment, vendor products, or services, and required training.</p><p>•Provide for coordination of activities within the management information services department and with user departments.</p><p>•Develop departmental budget with primary responsibility for funds to be allocated for data processing improvement and cyber security requirements.</p><p>•Evaluate systems and staff performance projecting needs for upgrading hardware or software used or training required; direct staff activities in reviewing and maintaining the operating system and the development or enhancement of staff training programs.</p><p>•Respond to informational requests by Program Administrator and Administration via written reports and correspondence when requested.</p><p>•Mentor and coach subordinates to assist in developing goals and skill sets.</p><p>•Attend and satisfactorily complete the required training as directed by the Program Administrator.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>Executive Support<p><strong>Responsibilities:</strong></p><p>· Provide onsite and remote support for Executives and Administrative team</p><p>· Serve as the escalation contact for the Executive team and Assistants</p><p>· Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle</p><p>· Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team</p><p>· Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits</p><p>· Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion</p><p>· Maintain confidentiality and privacy</p><p>· Continuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertise</p><p>· Analyze technology issues and trends, determine root causes and resolve</p><p>· Setup and monitor high-priority meetings utilizing collaboration and AV services.</p><p>· Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues</p><p>· Provide feedback, quality assurance, and user acceptance testing for technology products and services</p><p>· Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager</p><p>· Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality</p><p>· Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management</p><p>· Organize regular meetings and trainings sessions with Administrative team</p><p><br></p>Network Administrator<p>We are in search of a skilled Network Administrator to join our clients team in the Hi Tech Engineering industry, located in Urbandale, Iowa. In this role <u>(please review the Role Responsibilities below)</u>, you will be implementing network configurations, evaluating IoT hardware options, and provide the troubleshooting. This position offers an exciting opportunity in a dynamic and innovative environment. <strong><u>HYBRID work model / flexible salary DOE / DIRECT HIRE ONLY.</u> </strong>To learn more about this exciting new opportunity and discuss the smart solutions, please apply now, call 319-362-8606, or email your resume direct and confidential to: <strong><u>Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).</u></strong></p><p><br></p><p><strong><u>**Role Responsibilities**</u></strong></p><p><br></p><ul><li><strong><em>This role involves executing network configurations and edge-based aspirations to fulfill the needs of engineering, operations, and major clients.</em></strong></li><li><strong><em>You should be able to investigate and review a diverse range of IoT devices, including switch/firewalls, radios, mobile modems, GPUs, IP cameras, and IP security systems.</em></strong></li><li><strong><em>This role requires keeping up-to-date with data network security technologies to ensure cost-effectiveness and alignment with business objectives.</em></strong></li><li><strong><em>You should be able to troubleshoot and settle IoT-related issues to guarantee seamless operations.</em></strong></li><li><strong><em>This role also entails closely working with in-house IoT development teams and partnered service providers to ideate, examine, test, develop, and deliver functional solutions.</em></strong></li><li><strong><em>Experience with assessing, choosing, and launching tools to manage, measure, monitor, and relay information about device, network, and system features. </em></strong></li><li><strong><em>You will offer technical leadership to the product design team, promoting standardization and automation.</em></strong></li></ul><p><strong><u>HYBRID work model / flexible salary DOE.</u> </strong>To learn more about this exciting new opportunity and discuss the smart solutions; please apply now, call 319-362-8606, or email your resume direct and confidential to : <strong><u>Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).</u></strong></p>