<p>Role Summary</p><p><br></p><p>We are seeking a Learning Technology & AI Solutions Consultant to serve as a strategic advisor and subject matter expert across learning technologies, analytics, and AI‑enabled learning solutions. This role owns the learning technology ecosystem and drives scalable, data‑informed, and innovative learning solutions that improve efficiency, effectiveness, and learner experience.</p><p>The ideal candidate blends deep learning‑technology expertise with practical experience applying AI responsibly to real business and learning challenges.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Learning Technology Strategy & Governance</p><ul><li>Provide strategic oversight for learning technologies across LMS, LXP, LRS, and authoring tools</li><li>Evaluate platform performance, adoption, and data quality to drive continuous improvement</li><li>Establish standards, documentation, and enablement resources for enterprise learning tools</li><li>Identify, measure, and mitigate risks associated with learning technologies in alignment with compliance policies</li></ul><p>AI‑Enabled Learning Solutions</p><ul><li>Translate emerging AI capabilities into practical, ethical, value‑driven learning solutions</li><li>Establish guardrails for responsible AI use, including data privacy, bias mitigation, and explainability</li><li>Reduce manual effort and accelerate delivery through automation and AI enablement</li></ul><p>Vendor & Platform Management</p><ul><li>Evaluate, select, and manage learning technology vendors</li><li>Influence platform roadmaps to align with enterprise learning needs</li><li>Optimize learning platform ecosystems to support scalability and reliability</li></ul><p>Consulting & Enablement</p><ul><li>Act as a consultative partner to Learning Enablement, Sales Enablement, Leadership Development, and other stakeholders</li><li>Recommend appropriate technologies and AI approaches based on business needs—not trends</li><li>Build learning team capability in learning technology fluency, analytics literacy, and AI awareness</li></ul>
We are looking for an experienced AVP of Technology to join our team in Midland, Texas. This leadership role is ideal for a proactive and hands-on individual who thrives in a fast-paced environment and enjoys driving impactful projects. The successful candidate will oversee technical operations, collaborate with cross-functional teams, and ensure the seamless integration of technology solutions to support organizational goals.<br><br>Responsibilities:<br>• Lead and manage day-to-day IT operations, ensuring systems and networks run efficiently and securely.<br>• Oversee project planning and execution, delivering technology solutions that align with organizational objectives.<br>• Collaborate with internal teams and external vendors to implement and optimize IT systems and processes.<br>• Provide technical leadership in areas such as network security, system administration, and hardware/software management.<br>• Develop and enforce security policies, manage patch updates, and address vulnerabilities to safeguard organizational data.<br>• Administer tools and platforms such as Microsoft 365, Fortinet firewalls, Meraki, and other security technologies.<br>• Manage scripting tasks using languages like PowerShell or Python to automate processes and improve efficiency.<br>• Monitor and maintain antivirus control software, ensuring systems are protected against threats.<br>• Prioritize and escalate technical issues, providing timely resolutions to meet user expectations.<br>• Ensure compliance with industry standards and best practices across all IT operations.
<p>Robert Half is seeking a Director of Technology Operations for a New Mexico based organization. </p><p><br></p><p>The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.</p><p><br></p><p>What You’ll Do</p><p><br></p><p>Lead service desk, infrastructure, and production operations to ensure high availability and strong performance</p><p>Drive operational maturity, automation, and disciplined change management</p><p>Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)</p><p>Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication</p><p>Own vendor relationships, SLAs, and performance accountability</p><p>Improve the employee experience through responsive, hospitality‑driven support</p><p>Guide modernization efforts, CI/CD operations, observability, and SRE practices</p><p>Lead and develop managers and high‑performing technical teams</p><p>Other duties as needed </p>
We are looking for a visionary Chief Technology Officer (CTO) to lead and enhance the technological infrastructure of our university in Los Angeles, California. This role involves overseeing IT strategies, security, and operations to ensure the institution remains at the forefront of innovation and compliance. The ideal candidate will bring extensive experience in IT leadership and a strong ability to align technology initiatives with academic and operational goals.<br><br>Responsibilities:<br>• Develop and maintain a strategic IT roadmap aligned with the university's overarching objectives.<br>• Collaborate with department leaders to evaluate current and future technology needs, ensuring adequate system and network capacity.<br>• Design and implement comprehensive policies, procedures, and training plans for effective system management and disaster recovery.<br>• Lead the creation and execution of IT project methodologies to prioritize and achieve technology-related goals efficiently.<br>• Establish and oversee vendor relationships to ensure optimal performance and compliance with contractual obligations.<br>• Implement robust security measures, including compliance with Gramm-Leach-Bliley Act, HIPAA, and PCI standards.<br>• Conduct regular security assessments to identify and mitigate risks, maintaining industry-leading practices.<br>• Supervise IT managers and directors, fostering a culture of excellence and accountability within the team.<br>• Monitor and report on key performance metrics, such as network uptime, helpdesk responsiveness, and customer satisfaction.<br>• Ensure the continuous delivery of IT services, including the development of disaster recovery and continuity plans.
We are looking for an experienced and forward-thinking IT Manager to oversee the technology systems at our non-profit organization in Minneapolis, Minnesota. In this role, you will ensure the reliability, security, and effectiveness of both administrative and instructional technology systems. You will collaborate with leadership, faculty, and staff to develop and implement strategic plans that enhance technology integration and support the organization's mission of innovation and excellence.<br><br>Responsibilities:<br>• Oversee the planning, implementation, and maintenance of campus-wide technology systems, including network infrastructure, data systems, and cloud-based platforms.<br>• Ensure the highest levels of system availability, reliability, and security to support organizational operations.<br>• Collaborate with leadership and faculty to align technology initiatives with long-term strategic goals.<br>• Manage and support Apple devices such as Mac, iPad, and Apple TV in an educational or enterprise environment.<br>• Administer Mobile Device Management (MDM) platforms, including Jamf Pro, Veracross, Canvas, and Intune.<br>• Provide guidance and technical support for integrating technology into classroom instruction.<br>• Develop and implement policies and procedures to enhance the effectiveness and security of technology systems.<br>• Coordinate training and resources for staff and faculty to ensure effective use of technology tools.<br>• Monitor and address emerging trends and advancements in technology to continually improve systems.<br>• Foster collaboration among departments to ensure technology solutions meet diverse needs.
We are looking for a skilled Emerging Technology Developer to join our team in Troy, Michigan. In this role, you will lead innovative projects focusing on prototype development and cutting-edge solutions for the manufacturing industry. This is a contract-to-permanent position, offering you the opportunity to transform business needs into impactful technical solutions while collaborating with executive and sales teams.<br><br>Responsibilities:<br>• Lead the full software development lifecycle, including concept, design, development, testing, deployment, and maintenance.<br>• Create production-ready prototypes and innovative web applications using React, Next.js, and other JavaScript frameworks.<br>• Design and optimize database architectures, writing efficient queries and stored procedures.<br>• Integrate AI capabilities, including large language models and emerging AI tools, into applications to address business challenges.<br>• Experiment with Retrieval Augmented Generation, embeddings, and vector databases for AI-driven solutions.<br>• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions within budget and timeline.<br>• Analyze technical specifications and translate business requirements into functional applications.<br>• Stay updated on advancements in AI and related technologies, applying them to improve existing systems.<br>• Refactor legacy code to align with modern development standards and practices.<br>• Document processes, share knowledge, and contribute to team expertise and innovation.
<p>We are looking for a skilled QA Engineer to join our team in Columbus, Ohio. As part of this long-term contract position, you will play a critical role in ensuring the quality and reliability of banking products through comprehensive testing and collaboration with cross-functional teams. The ideal candidate will have a strong background in both manual and automated testing processes, specifically with ATM Technology and Virtual Tellers.</p><p><br></p><p>Responsibilities:</p><p>• Develop, execute, and maintain test cases, ensuring thorough coverage of all requirements.</p><p>• Plan and conduct testing activities, including manual, automated, regression, and performance testing.</p><p>• Collaborate with business and development teams to review objectives and ensure requirements are testable.</p><p>• Create detailed test strategies and plans, aligning with project goals and timelines.</p><p>• Facilitate reviews of test deliverables and provide status updates to stakeholders.</p><p>• Validate test data through database queries and ensure accuracy in end-to-end testing flows.</p><p>• Document and report test results, including summaries and production readiness deliverables.</p><p>• Identify and escalate quality issues promptly, adhering to established processes.</p><p>• Participate in off-hour production releases and provide support as needed.</p><p>• Maintain and adapt regression test suites to meet evolving requirements.</p>
<p><strong>Technology Audit & Advisory Manager or Senior Manager (Tysons Corner - Hybrid)</strong></p><p>Step into a leadership role with a dynamic and collaborative professional services team! As a Technology Audit & Advisory Manager or Senior Manager, you'll help organizations navigate complex business challenges by offering essential guidance, innovative solutions, and hands-on expertise. You’ll build lasting client relationships, lead high-performing engagement teams, and make an impact across diverse industries while shaping the future of technology risk management.</p><p><strong>What You’ll Do:</strong></p><ul><li>Advise clients on how to manage risks inherent in their technology environments, helping them protect and drive enterprise value.</li><li>Apply a forward-thinking approach by leveraging analytics, automation, AI, and other emerging tools and technologies.</li><li>Develop your skills in the latest tech innovations, including AI-driven solutions, data governance, cloud, cybersecurity, and more.</li><li>Identify technology-related risks and opportunities for increased efficiency and performance.</li><li>Lead by example, fostering open communication, positive team culture, and creating professional development opportunities.</li><li>Supervise, mentor, and coach Consultants and Senior Consultants as you guide the completion of projects.</li><li>Maintain and grow professional relationships, representing the organization in the market and assisting with business development and proposal preparation.</li></ul><p><strong>Areas of Focus:</strong></p><ul><li>Cybersecurity and IT risk management</li><li>IT frameworks and General Controls (ITGC)</li><li>Cloud, enterprise applications, analytics, and automation</li><li>Data governance and privacy</li><li>IT SOX compliance</li><li>Technology resilience and disaster recovery</li><li>Controls, emerging technologies, and technology enablement</li></ul><p><strong>How We Work:</strong> Experience the flexibility of a hybrid work model, balancing in-person collaboration and purposeful remote work. This role involves both local and out-of-state assignments based on client needs and project requirements.</p><p>Bring your leadership, technical acumen, and passion for innovation to a team where your impact will be recognized—apply today to take the next step in your career!</p>
<p>Prominent AM Law 200 law firm with multiple regional office locations seeks a Legal Technology Training Specialist for our New Jersey office to join our IT team and support the Firm’s technology training initiatives. In this hybrid role, you’ll assist in developing and delivering skills-based training, expanding our eLearning library, supporting strategies for user adoption, and coordinating training logistics. Reporting to the Legal Technology Trainer, you’ll play a key role in enhancing how our attorneys and staff are made aware of the available legal tools and become productive with them. This is a great opportunity for someone who enjoys teaching, content creation, and helping others get the most out of technology in a professional services environment.</p><p><br></p><p>Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Periodic travel to other Firm offices is required. A law firm or professional services background is necessary. An associate’s or bachelor’s degree in a legal or technology field or equivalent work experience, is also preferred.</p>
<p>The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.</p><p>Responsibilities</p><p>• Provide Tier 3 Technical Support.</p><p>• Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs.</p><p>• Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model.</p><p>• Execute or implement changes and infrastructure requests.</p><p>• Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans.</p><p>• Monitor network performance to identify and resolve issues promptly.</p><p>• Maintain network security by implementing security measures and protocols per the Bank’s standards.</p><p>• Manage network backup and recovery processes to ensure data integrity and availability.</p><p>• Perform regular maintenance and updates on network & telecom systems to ensure optimal performance.</p><p>• Troubleshoot and provide client support for technology and infrastructure issues.</p><p>• Document and update incident technical details into service desk ticketing system.</p><p>• Maintain comprehensive documentation of network configurations, changes, and inventory.</p><p>• Generate regular reports on network performance, security incidents, and usage statistics.</p><p>• Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.</p><p>• Execution of standard operational processes which involve technology and client interfaces.</p><p>• Perform all triage functions</p><p>• Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms</p><p>• Perform hardware replacements</p><p>• Troubleshoot software or configuration related issues</p><p>• Adhere to operating procedures</p><p>• Identify and remediate possible major impacting events within the network</p><p>• Work with vendors across the technology to provide the highest possible uptime rate of network services</p><p>• Quickly identify the layer 1 and 2 connections to an IP address</p><p><br></p><p><br></p>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>
We are seeking a hands-on Senior Enterprise Architect in Artificial Intelligence (AI) to join our global Enterprise Architecture team. This role blends deep technical expertise with architectural design and practical implementation to drive AI-powered transformation initiatives.<br><br>As part of a forward-thinking global technology team, you’ll collaborate across business, data, and product functions to design and implement AI/ML solutions that enable digital products and services.<br><br>Key Responsibilities<br><br>Design and architect enterprise-scale AI/ML solutions across areas such as Machine Learning, Generative AI, Deep Learning, Virtual Assistants, and Cognitive Services (Vision/Image, Text/Language processing).<br>Develop and communicate AI roadmaps, future-state architectures, and design artifacts.<br>Rapidly prototype and build proof-of-concepts (PoCs) and MVPs for AI models and algorithms.<br>Evaluate and recommend AI/ML tools, platforms, and frameworks; conduct ROI analysis.<br>Experiment with and fine-tune LLMs, train custom models, and assess performance metrics.<br>Perform data exploration, cleansing, and feature engineering to prepare datasets for model training.<br>Guide and mentor engineering and data science teams through AI/ML solution design, deployment, and integration into enterprise workflows.<br>Continuously scan industry innovations and apply emerging AI/ML technologies to business problems.<br>What We’re Looking For<br><br>Strong technical and business acumen in creating technology-driven solutions.<br>Passion for experimenting with and adopting emerging AI/ML technologies.<br>Excellent communication and influencing skills; ability to present complex technical concepts to both technical and non-technical audiences.<br>Proven ability to balance timeliness, cost, and quality in solution design.<br>Experience leading digital transformation, target operating models, and performance improvement initiatives.<br>Qualifications<br><br>Bachelor’s degree in STEM or related field (MBA a plus).<br>5+ years in AI/ML solution architecture, prototyping, and experimentation.<br>5+ years working with AWS and/or Azure data, analytics, and AI services.<br>3+ years of experience with data science tools and frameworks.<br>Recent, hands-on experience with Generative AI, LLMs, and Agentic AI platforms.<br>Knowledge of cloud-native services (data storage, compute, networking, security).<br>Strong understanding of statistical methods, data preprocessing, and feature engineering.
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
<p>As a Business Systems Analyst / Scrum Master, you’ll play a pivotal role at the intersection of agile delivery, business processes, and technology implementation. You’ll guide cross-functional teams to deliver high-quality solutions while ensuring business requirements are clearly defined, traceable, and aligned with strategic goals.</p><p>Our technology ecosystem spans multiple platforms, business lines, and integration points — success in this role means balancing structured analysis with agile adaptability. You’ll partner with product owners, technology leaders, application developers, quality assurance testers, and other stakeholders to ensure solutions deliver meaningful, measurable value.</p><p>This is a hands-on, high-impact role in a fast-paced environment where curiosity, communication, and ownership drive results.</p><p><br></p><p>Accountabilities</p><p>• Drive clarity and documentation — capture detailed functional and technical requirements, workflows, and process and technology dependencies across systems and integration points.</p><p>• Translate business strategy into execution — work with business and technology leaders to define clear user stories, acceptance criteria, and sprint goals aligned to enterprise priorities.</p><p>• Facilitate agile delivery — lead sprint ceremonies (planning, stand-ups, reviews, retrospectives) and coach teams in Agile principles to promote continuous improvement and accountability.</p><p>• Bridge communication across functions — ensure seamless collaboration between products owners, technology leaders, project managers, developers, QA, and other roles and teams as needed.</p><p>• Balance agility and structure — manage iterative delivery in an Agile/Scrum framework while applying structured analysis where appropriate for compliance and traceability.</p><p>• Enable transparency and decision-making — track metrics and report on sprint progress to stakeholders.</p><p>• Champion alignment — communicate complex business or technical concepts in simple, actionable terms for diverse audiences.</p><p>• Promote continuous improvement — identify opportunities to enhance team performance, process efficiency, and product quality.</p><p>• Remove impediments to team progress by proactively identifying, tracking, and resolving blockers that hinder delivery.</p><p>• Drive on-time delivery by ensuring the team meets committed sprint and project dates, facilitating alignment across stakeholders, and escalating risks when necessary.</p>
We are looking for an experienced Senior Systems Administrator to join our team in Wilmington, Delaware. In this role, you will manage and optimize critical technology infrastructure, ensuring high performance, security, and reliability across systems and applications. The ideal candidate will have strong technical expertise and leadership skills to oversee enterprise environments and support organizational goals.<br><br>Responsibilities:<br>• Design, implement, and maintain servers, storage solutions, virtualization platforms, and network systems to ensure optimal performance and reliability.<br>• Lead the deployment and management of key technology infrastructure, aligning systems with business objectives and operational needs.<br>• Monitor and enhance enterprise systems to prioritize resilience, business continuity, and collaboration among team members.<br>• Oversee the health, performance, and lifecycle planning of infrastructure, including budgeting for servers, cloud solutions, and network resources.<br>• Collaborate with application owners to manage and improve core firm applications such as document management, billing systems, and integrations.<br>• Supervise and mentor system administration staff, delegating tasks, ensuring system documentation, and driving improvements.<br>• Administer and maintain Active Directory, Group Policy, and identity services to keep systems secure and supported.<br>• Develop and implement robust backup, disaster recovery, and restore procedures, conducting regular tests with relevant stakeholders.<br>• Refine and enforce infrastructure and application standards, including change management, monitoring processes, and incident response protocols.<br>• Act as an escalation point for complex system or application issues, coordinating with vendors and internal teams to resolve challenges.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a hands-on IT Support professional to join a fast-growing organization. This role provides day-to-day technical support across a blended Windows and macOS environment, supporting end users, enterprise SaaS applications, and modern identity and endpoint management platforms.</p><p><br></p><p>Qualifications</p><p>Hands-On Experience with the following:</p><ul><li>Skilled in supporting blended Windows and macOS environments,</li><li>SaaS applications</li><li>Azure AD, 365</li><li>Endpoint management platforms (Intune)</li><li>Microsoft 365 support and administration</li><li>Familiarity with ticketing systems such as Zendesk or any other similar ticketing system</li><li>Ability to manage multiple priorities in a fast-paced, high-growth environment</li><li>Strong troubleshooting, documentation, and customer service skills</li></ul><p><br></p>
<p>Robert Half is looking for an <strong>interim CIO</strong> to support a Pacific Northwest based client. This is a contract role that will go through the end of this year. </p><p> </p><p><strong>Duration</strong>: End of year </p><p><strong>Location:</strong> Onsite in Portland, flexible with hybrid work </p><p><strong>Pay rate</strong>: up to $145/hourly (W2) </p><p> </p><p><strong><u>Job Responsibilities:</u></strong></p><ul><li>Define and execute an enterprise technology roadmap. </li><li>Build, mentor, and inspire a high-performing technology team distributed across multiple offices</li><li>Champion and support the team on major initiatives, including an enterprise ERP transition</li><li>Lead SharePoint migration and data warehouse implementation</li><li>Champion an AI strategy, building on early momentum with enterprise AI tools to drive meaningful productivity gains</li><li>Facilitate collaborative solutions across IT and design/technology functions that support both business operations and creative work</li><li>Maintain a strong security posture and compliance with applicable regulatory frameworks, enabling continued growth in government and regulated projects</li><li>Position the organization as an industry leader in the innovative application of technology</li></ul>
We are looking for a dedicated and detail-oriented Tech Asset Management Coordinator to join our team in San Ramon, California. In this role, you will oversee the tracking and management of technology assets, ensuring accuracy and efficiency in inventory processes. This is a fantastic opportunity for individuals passionate about asset management and looking for a long-term contract position.<br><br>Responsibilities:<br>• Maintain accurate records of technology assets, including hardware and software inventory.<br>• Conduct regular audits to ensure compliance with organizational standards and asset tracking policies.<br>• Collaborate with various departments to manage asset allocation and address inventory needs.<br>• Monitor and report on asset lifecycle, including acquisition, deployment, and decommissioning.<br>• Develop and implement procedures to streamline asset management processes.<br>• Provide support for troubleshooting and resolving issues related to asset tracking systems.<br>• Ensure proper documentation and labeling of all assets to facilitate easy identification and retrieval.<br>• Assist in forecasting asset requirements based on organizational growth and project demands.<br>• Train team members on asset management best practices and tools as needed.<br>• Work closely with vendors to coordinate the procurement and disposal of technology assets.
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence.<br><br>Responsibilities:<br>• Develop and implement IT strategies that align with organizational goals and manufacturing operations.<br>• Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies.<br>• Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks.<br>• Design and scale IT and OT architecture to support operational efficiency and innovation.<br>• Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships.<br>• Collaborate with cross-functional teams to support data analytics and informed decision-making.<br>• Build and lead a high-performing technical team, ensuring effective collaboration with external vendors.<br>• Drive project and change management initiatives to improve processes and systems.<br>• Ensure robust risk management and compliance practices across IT and OT systems.<br>• Engage frequently on-site with shop floor teams to address operational technology needs.
We are looking for a dynamic and experienced Project Manager/Sr. Consultant to join our team in Indianapolis, Indiana. This role involves leading IT initiatives, collaborating with clients and technical teams, and delivering innovative solutions to meet business objectives. The ideal candidate will have a passion for driving success through strategic planning, technical expertise, and effective communication.<br><br>Responsibilities:<br>• Collaborate with clients and internal teams to analyze business needs and technical requirements, ensuring alignment with strategic goals.<br>• Offer expert advice on utilizing technology to enhance business performance and operational efficiency.<br>• Lead IT projects and initiatives, coordinating with technical teams to ensure successful execution.<br>• Develop and implement solutions that adhere to industry standards and best practices.<br>• Build strong client relationships, acting as a trusted advisor and fostering ongoing collaboration.<br>• Communicate clearly and effectively with diverse audiences, tailoring messages to suit technical and non-technical stakeholders.<br>• Monitor and maintain existing systems while identifying opportunities for improvement and optimization.<br>• Apply structured problem-solving techniques to address challenges and deliver impactful results.<br>• Stay updated on emerging technologies and trends to continuously enhance project outcomes.<br>• Perform additional tasks as needed to support team and project success.
<p>The Manager of Information Technology will own and oversee internal IT operations and infrastructure while strengthening the firm’s cybersecurity posture in partnership with an outsourced vCISO provider. Reporting to the Head of AI & Technology Solutions, this role sits within the AI & Technology Solutions team and partners closely with Product and Data leadership to align IT systems with future workflows and AI initiatives.</p><p>This position is central to building a modern, reliable, and secure technology environment that enables seamless collaboration and world-class user experience. The firm operates on a hybrid model, with a strong preference for spending at least three days per week in the Chicago office in coordination with leadership.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Elevate Internal Technology Experience</p><ul><li>Significantly improve internal satisfaction with technology and tech support</li><li>Ensure team members feel supported, empowered, and unencumbered by avoidable technical issues</li><li>Collect and act on ongoing feedback to continuously improve the user experience</li></ul><p>Manage Managed Service Provider (MSP)</p><ul><li>Oversee the firm’s MSP and ensure SLAs are consistently met or exceeded</li><li>Drive a high-touch, white-glove support culture</li><li>Own vendor contracts and renewals across hardware, software, cybersecurity, and IT services</li><li>Hold MSP and security partners accountable through structured performance reviews</li><li>Lead quarterly MSP and vCISO alignment sessions</li><li>Step in hands-on when needed to expedite resolutions or validate MSP work</li></ul><p>Own IT Infrastructure</p><ul><li>Manage hardware lifecycle planning, procurement, and inventory</li><li>Coordinate onboarding and offboarding in partnership with HR and external partners</li><li>Administer core platforms including Google Workspace, Slack, Box, Microsoft 365, and other key applications</li><li>Ensure strong identity and access management through Okta</li><li>Oversee JAMF or Intune policies with MSP support</li><li>Maintain accurate internal documentation, runbooks, and system records</li><li>Handle escalated troubleshooting as needed</li></ul><p>Cybersecurity Leadership</p><ul><li>Serve as the internal point of contact for information security</li><li>Conduct basic internal checks including device compliance, MFA enforcement, and endpoint security</li><li>Partner with vCISO providers on threat monitoring, SIEM/log reviews, risk and vulnerability assessments, and incident response planning</li><li>Support evaluation and selection of vCISO partners</li><li>Ensure clear alignment and execution of security responsibilities across vendors</li></ul><p><br></p>
We are looking for an experienced IT Director to lead and manage the information technology operations of our organization in Kerrville, Texas. This role is pivotal in shaping the organization's IT strategy, ensuring robust infrastructure, and maintaining compliance with industry regulations. The ideal candidate will have a strong leadership background, technical expertise, and the ability to align technology initiatives with business goals.<br><br>Responsibilities:<br>• Develop, implement, and maintain a comprehensive IT strategy that aligns with organizational objectives.<br>• Oversee the management of IT infrastructure, including networking, cloud solutions, and system administration.<br>• Lead cybersecurity initiatives to protect sensitive data and ensure regulatory compliance.<br>• Manage vendor relationships, negotiate contracts, and monitor third-party performance.<br>• Collaborate with executive leadership and internal teams to deliver technology solutions that enhance operational efficiency and customer experience.<br>• Ensure the reliability and security of networks and systems through proactive monitoring and maintenance.<br>• Manage budgets related to IT operations and prioritize technology investments.<br>• Supervise and mentor technical teams to drive successful project execution and operational excellence.<br>• Monitor compliance with banking regulations and information security standards.<br>• Develop and oversee long-term technology planning to support scalability and innovation.
<p><strong>Position Summary:</strong></p><p>We are seeking a <strong>Technical Business Analyst / Applications Analyst</strong> to support, enhance, and lead the implementation of enterprise systems, with a focus on <strong>systems integration, APIs, and reporting</strong>. While experience with Ellucian Colleague is a plus, we welcome candidates with expertise in other ERP systems or enterprise platforms used in higher education. The ideal candidate will have a strong background in business analysis, system configuration, and cross-platform integrations, particularly with cloud-based technologies.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage projects related to the implementation, enhancement, and integration of ERP or enterprise systems (e.g., finance, housing, HR, admissions).</li><li>Collaborate with stakeholders to gather, document, and analyze business and technical requirements.</li><li>Translate business needs into system functionality through configuration, workflow design, and limited coding/customization.</li><li>Work with APIs and integration tools to ensure seamless data exchange across systems.</li><li>Design and support reports and dashboards to meet operational and strategic decision-making needs.</li><li>Create and maintain documentation for system configurations, workflows, data mappings, and integrations.</li><li>Deliver user training and provide ongoing support for system users and departments.</li><li>Stay informed of best practices and trends in ERP systems, data integration, and higher education technology.</li></ul><p><br></p>
<p>The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Task Execution and Support</strong></p><ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul><p><strong>Operational Support</strong></p><ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
