We are looking for a skilled Systems Engineer to join our team in Golden Valley, Minnesota. In this contract position, you will play a key role in supporting digital and technology initiatives, providing technical expertise, and ensuring smooth IT operations. The ideal candidate will bring a combination of leadership, problem-solving skills, and technical proficiency to enhance business processes and drive continuous improvement.<br><br>Responsibilities:<br>• Provide advanced technical support and resolve desktop-related issues for site users, ensuring minimal disruption to operations.<br>• Collaborate with business users to understand their processes and deliver prompt, empathetic customer service.<br>• Manage IT projects, including planning, tracking, and communicating changes effectively.<br>• Work closely with external vendors to address technical challenges and maintain business continuity.<br>• Implement and support new technologies in collaboration with global IT teams.<br>• Ensure adherence to hardware lifecycle guidelines and provide onboarding and knowledge transfer for users.<br>• Address incidents and problems promptly, taking ownership of issues and escalating when necessary.<br>• Partner with compliance teams to enforce cyber and physical security measures, escalating non-compliance as needed.<br>• Demonstrate leadership by actively engaging in projects and fostering a collaborative team environment.<br>• Promote continuous learning and self-development to stay updated on industry trends.
We are looking for an experienced Information Technology Administrator to join our team in Cibolo, Texas. In this role, you will oversee the management and optimization of IT systems, ensuring the infrastructure operates smoothly and securely. This position requires a proactive individual capable of addressing complex technical challenges while driving continuous improvement in system performance.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, networks, and storage systems, to ensure optimal performance and security.<br>• Configure, monitor, and troubleshoot firewalls, VMware, and Veeam Backup solutions to protect and recover critical data.<br>• Administer Active Directory and Microsoft Windows Server environments, ensuring efficient user management and resource allocation.<br>• Support and maintain Citrix Technologies for seamless remote access and virtualization solutions.<br>• Conduct regular system updates, patch management, and performance monitoring to minimize downtime and vulnerabilities.<br>• Implement and manage Cisco networking solutions, including VLANs, WiFi controllers, and Fortinet firewalls.<br>• Collaborate with teams to identify IT requirements and translate them into effective technical solutions.<br>• Develop and enforce IT policies and procedures to maintain compliance and security standards.<br>• Provide technical support and training to users, troubleshooting hardware and software issues promptly.<br>• Evaluate emerging technologies to recommend upgrades or improvements that align with organizational goals.
<p>We are looking for an experienced Vice President of Technology to lead and oversee our organization's technological strategies and operations. This role requires a visionary leader capable of driving innovation, managing infrastructure, and ensuring cybersecurity excellence. Based in New Haven County, Connecticut, this position offers an exciting opportunity to shape the future of our technological landscape.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic technology initiatives aligned with business goals.</p><p>• Oversee the organization's core infrastructure, ensuring reliability, scalability, and efficiency.</p><p>• Manage cybersecurity strategies to safeguard company assets and data.</p><p>• Lead cross-functional teams in adopting Agile Scrum methodologies to enhance productivity.</p><p>• Drive innovation in business intelligence and analytics to support decision-making processes.</p><p>• Collaborate with stakeholders to ensure seamless integration of technology across departments.</p><p>• Evaluate and deploy AWS and Cisco technologies to meet operational needs.</p><p>• Ensure optimal performance of computer hardware systems and infrastructure.</p><p>• Mentor and guide IT teams to foster growth and collaboration.</p><p>• Monitor technological trends and assess their potential impact on business operations.</p>
<p>Our client is seeking a Technology Asset Management Coordinator II to support enterprise-wide technology asset lifecycle management with a focus on ServiceNow automation, ServiceNow Asset Management, and inventory control. This role is responsible for ensuring accurate asset tracking, optimizing inventory workflows, and supporting the procurement, deployment, return, and disposal of technology equipment across the organization.</p><p><br></p><p>The Coordinator II maintains detailed asset records, drives process accuracy, and works closely with IT teams, end users, and vendors to ensure equipment is delivered and managed efficiently. This role requires hands-on work in warehouse and office environments and the ability to lift up to 35 lbs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Execute and enhance ServiceNow Asset Management workflows, including automation, asset updates, inventory reconciliation, and lifecycle tracking.</li><li>Maintain asset records across procurement, deployment, returns, repairs, and end-of-life.</li><li>Process daily receiving of technology equipment and update all corresponding ServiceNow asset records with barcode scans and documentation.</li><li>Coordinate shipping, receiving, and distribution of laptops, desktops, mobile devices, and peripherals.</li><li>Prepare, process, and track purchase orders for inventory replenishment.</li><li>Manage equipment returns from corporate and field offices; evaluate and re-enter reusable equipment into inventory.</li><li>Maintain inventory accuracy through regular audits, cycle counts, and reconciliation reports.</li><li>Process and close Asset Management tickets, ensuring complete documentation and timely customer communication.</li><li>Coordinate e-waste collection and disposal following company and environmental guidelines.</li><li>Create and maintain reports on inventory levels, asset lifecycle metrics, and audit findings.</li><li>Follow all Robert Half IT guidelines, policies, and security standards.</li></ul>
Position: IT Infrastructure Manager <br>Location: Kansas City, MO<br>Salary: up to $125,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>In this pivotal IT Infrastructure Manager role, you’ll drive the vision, leadership, and execution of all technology initiatives for the enterprise organization. You will be manage a small team and be a player coach and hands on in all things IT infrastructure from: Cybersecurity, Systems, Network, Desktop, Hardware, Software, and other business applications.<br><br>What You’ll Do<br> • Set the Vision: Provide entperise leadership and strategic direction for technology services aligned with operational goals.<br> • Build the Roadmap: Develop and implement a comprehensive technology plan with short- and long-term objectives.<br> • Own the Infrastructure: Oversee network operations, cybersecurity, cloud platforms, enterprise systems (SIS, HR, ERP, LMS), and device management.<br> • Lead the Team: Supervise and mentor technology staff, fostering a culture of innovation and collaboration.<br> • Partner for Success: Work closely with leaders to integrate technology into business operations.<br> • Manage Resources: Oversee vendor relationships, contracts, licensing, and a multi-million-dollar technology budget.<br> • Plan for Resilience: Create disaster recovery, data backup, and business continuity strategies.<br><br>What We’re Looking For<br>Required Qualifications:<br> • Bachelor’s degree in IT, Computer Science, Educational Technology, or related field.<br> • 5+ years of progressive IT leadership experience, including 3+ years in a supervisory role.<br> • Expertise in networking, cybersecurity, systems administration, and device management.<br> • Proven success leading technology initiatives in complex organizations.<br> • Exceptional communication and project management skills.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>This leadership role is responsible for overseeing all aspects of an organization’s Information Technology (IT) operations. The position manages a wide range of IT functions including business continuity planning, database and systems administration, network infrastructure, cybersecurity, technical services, and application development and support. The role emphasizes innovation and strategic leadership in developing and implementing initiatives that support organizational goals.</p><p><br></p><p><strong>What You’ll Do: Responsibilities</strong></p><ul><li>Establish and execute the overall IT strategy and vision in alignment with the organization’s strategic objectives.</li><li>Lead the development, implementation, and oversight of a comprehensive information security and cybersecurity program to protect data assets and technology infrastructure from internal and external threats.</li><li>Prioritize and manage strategic and tactical IT projects, allocating resources based on scope, timelines, and organizational priorities. Monitor performance metrics and ensure risks are mitigated.</li><li>Identify and implement emerging technologies and process improvements to enhance agility, innovation, and responsiveness to business needs.</li><li>Direct and support IT staff, including performance management, training, and professional development.</li><li>Oversee multiple projects to successful completion within budget and timeline constraints.</li><li>Manage relationships with technology vendors and ensure compliance with service level agreements.</li><li>Collaborate with internal and external stakeholders on IT-related initiatives and issues.</li><li>Recommend and implement new technologies and services to improve operational efficiency and effectiveness, ensuring systems capacity meets organizational needs.</li><li>Serve as a liaison between IT and other departments to ensure alignment and support for cross-functional initiatives.</li><li>Lead efforts related to IT grant proposals and execution, ensuring compliance with grant requirements.</li><li>Prepare and manage the annual IT budget, including planning for current and future capital projects.</li><li>Contribute to the development and implementation of asset management strategies that minimize lifecycle costs and support organizational objectives.</li><li>Perform other duties as assigned.</li><li>This role may require flexibility in schedule and location to support a 24/7 operational environment.</li></ul>
<p>Do these words check your boxes? Entrepreneurial Mindset, Emerging Technologies, Leadership, Prototyping, Deployment! We are looking for an experienced Research & Development Technology Director to lead innovation initiatives within our organization in the Des Moines, Iowa area. This role requires a strong background in advanced technologies and a proven ability to guide smart teams through ideation, prototyping, and deployment of cutting-edge solutions. The ideal candidate will possess strategic thinking capabilities and technical expertise to drive impactful innovation aligned with business goals!</p><p><br></p><p>To learn more about this great new role, please send your resume direct and confidential to: Shawn M Troy - Technology Practice Director with Robert Half (email can be found on LinkedIn), call 319-362-8606, or Apply NOW!</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Lead a team and provide mentorship to a multidisciplinary team focused on R& D of technologies, fostering innovation and collaboration.</p><p>• Identify and evaluate new technology trends to enhance product offerings and solutions.</p><p>• Oversee the development of concepts from initial proof-of-concept through feasibility studies and scalable pilot implementations.</p><p>• Collaborate with other internal teams to assess market feasibility and align innovation efforts with customer needs.</p><p>• Set annual and quarterly goals for the team, conduct performance evaluations, and ensure team members are motivated and engaged.</p><p>• Manage budgets and oversee salary planning for both direct and indirect reports.</p><p>• Work closely with product, engineering, and manufacturing teams to ensure smooth integration and deployment of advanced technologies.</p><p>• Investigate and resolve product issues identified during development, testing, production, or field operations.</p><p>• Maintain awareness of external technological advancements and build partnerships with research institutions, startups, and vendors.</p><p>• Advocate for customer-driven innovation by engaging stakeholders and end users to address real-world challenges with advanced solutions.</p>
We are looking for an experienced Information Technology Administrator to oversee and enhance IT operations, infrastructure, and support systems within our organization. Based in San Antonio, Texas, this role requires a proactive, detail-oriented individual who can manage diverse technical environments and ensure seamless functionality of systems and networks. The ideal candidate will excel in system administration, network management, and automation while maintaining compliance with security standards.<br><br>Responsibilities:<br>• Provide advanced-level technical support for Windows, Mac, and Linux systems, addressing issues both remotely and in-person.<br>• Administer endpoint protection, oversee software deployment, and manage the lifecycle of IT assets across the company.<br>• Ensure the organization's wired and wireless networks maintain high availability and optimal performance.<br>• Manage and monitor firewalls, routers, switches, VPNs, and failover systems to ensure network security and reliability.<br>• Implement and maintain cloud-based tools and platforms, such as Azure AD, Okta, and Google Identity, to enhance system administration.<br>• Lead backup, disaster recovery, and continuity planning to safeguard critical business operations.<br>• Administer and configure enterprise applications, including SaaS platforms like Jira, Salesforce, and RingCentral, ensuring efficient integration and provisioning.<br>• Develop and maintain automation scripts (PowerShell, Bash) to streamline IT processes and improve operational efficiency.<br>• Create and manage comprehensive documentation, including system diagrams, SOPs, and knowledge bases, adhering to organizational standards.<br>• Enforce IT policies and compliance measures related to data security, access control, and conditional access policies.
We are looking for a skilled Database Technology Manager to lead and oversee data management and analytics initiatives. This role requires a balance of technical expertise and leadership to drive innovation and ensure data-driven decision-making across the organization. Based in New York, New York, you will play a critical role in managing advanced database technologies and fostering collaboration between technical and business teams.<br><br>Responsibilities:<br>• Lead the development and implementation of advanced database solutions to meet organizational goals.<br>• Manage and optimize data analytics tools, including Tableau and Microsoft SQL Server, to ensure seamless operations.<br>• Collaborate with cross-functional teams to gather requirements and deliver actionable insights through data visualization.<br>• Provide mentorship and training to team members on data analytics tools and methodologies.<br>• Develop and maintain data governance standards to ensure data security and compliance.<br>• Oversee the creation of compelling visual narratives to communicate data insights effectively to stakeholders.<br>• Drive innovation by identifying opportunities for process improvements and new data solutions.<br>• Stay updated on the latest advancements in database technologies and data science to apply best practices.<br>• Support the design and maintenance of data pipelines and engineering systems.<br>• Collaborate on Agile-based projects to ensure timely and efficient delivery of data-related initiatives.
Job Responsibilities<br>• Develop and implement the organization’s IT strategy in alignment with agency goals and operational priorities.<br>• Supervise and mentor IT staff, fostering a culture of accountability, responsiveness, and continuous learning.<br>• Manage vendor and service provider relationships to ensure quality and cost-effective technology solutions.<br>• Collaborate with senior leadership to plan and budget for technology infrastructure, hardware, software, and system upgrades.<br>• Oversee the administration of all network systems, servers, and hardware at multiple sites.<br>• Ensure the reliable operation and maintenance of internet, Wi-Fi, phone systems, and user devices across all locations.<br>• Manage system access, security permissions, and backups in compliance with organizational and regulatory standards.<br>• Ensure continuity of operations through effective disaster recovery and business continuity planning.<br>• Implement and monitor cybersecurity protocols, data protection policies, and employee training programs to safeguard sensitive information.<br>• Conduct regular system audits and vulnerability assessments.<br>• Maintain compliance with federal and state regulations (FERPA, HIPAA, and data privacy standards).<br>• Oversee help desk operations to ensure timely and effective technical support to staff.<br>• Develop and coordinate staff technology training to enhance digital literacy and system efficiency.<br>• Serve as a liaison between IT and program departments to support technology integration in education and family services.<br>• Partner with program leadership to optimize the use of data systems for Early/Head Start, Parent-Child Education, and Caminos programs.<br>• Support implementation and integration of software platforms for HR, Finance, Grants Management, and Client Data Systems.<br>• Ensure systems are configured to capture accurate data for reporting, compliance, and evaluation.<br>• May require occasional evening or weekend work to support system upgrades or emergencies.<br>• Work is typically performed in an office setting with moderate physical activity.
<p>We are seeking a strategic and hands-on Director of Business Applications and Platforms to lead the transformation and optimization of the business technology portfolio. You will oversee the design, implementation, and lifecycle management of critical applications, ensuring they drive operational excellence, streamline workflows, and deliver outstanding client service. This role is responsible for vendor selection, application customization and deployment, performance monitoring, and establishing best practices in governance and security.</p><p><br></p><p>The Director works cross-functionally with senior leaders and technical teams to identify opportunities for improvement, evaluate emerging technologies, and enable the seamless integration of platforms. You will champion training and adoption initiatives and ensure that solutions meet the highest standards in compliance, security, and business impact.</p><p><br></p><p>Success in this position requires significant experience with legal or professional services technology, expertise in system architecture and integration, and the ability to develop and communicate actionable strategies to non-technical stakeholders. Collaboration, leadership, and a commitment to driving innovation are critical.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Leadership: Define and execute a technology strategy that scales with firm growth, strengthens security, and aligns platforms with organizational and client priorities.</li><li>Governance & Integration: Establish robust application governance policies and integration frameworks to support interoperability, data security, and compliance.</li><li>Team Development: Lead, mentor, and empower a high-performing team of application specialists, project managers, and technical staff, supporting professional growth and performance.</li><li>Application Lifecycle Management: Oversee all phases of business application management: vendor selection, customization, deployment, ongoing maintenance, and optimization.</li><li>Operational Excellence: Monitor application performance, troubleshoot issues, and resolve technical challenges; manage budgets and vendor negotiations to drive cost-effective investments.</li><li>Continuous Improvement & Innovation: Identify and implement opportunities to automate and enhance workflows; evaluate new technologies to modernize the application portfolio; gather user feedback to improve system adoption and effectiveness.</li><li>Stakeholder Partnership: Work closely with senior leadership to align technology initiatives to firm objectives and communicate technical information clearly to business stakeholders.</li></ul>
<p>The Technology Help Desk Supervisor role is to lead and support the help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
We are looking for an experienced Sr. Software Engineer to join our non-profit organization in New York, New York. In this Contract-to-permanent position, you will play a key role in designing, developing, and deploying innovative digital solutions. This role offers an opportunity to collaborate with diverse stakeholders, contribute to public-facing web platforms, and ensure the delivery of secure, scalable, and high-quality applications.<br><br>Responsibilities:<br>• Lead the design, development, testing, and deployment of both new and existing applications using modern programming languages and frameworks.<br>• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.<br>• Act as a technical expert for the organization’s public-facing web properties, ensuring best practices are followed.<br>• Conduct code reviews and provide mentorship and guidance to entry-level developers.<br>• Create and maintain APIs to enable seamless data integration with internal and external systems.<br>• Implement security measures and ensure applications meet performance, accessibility, and scalability standards.<br>• Troubleshoot and resolve complex issues to maintain the reliability of digital platforms.<br>• Utilize version control systems, such as Git, to manage code effectively and support deployment pipelines.<br>• Work with cloud platforms like AWS, Azure, or Google Cloud to implement DevOps practices.<br>• Stay updated on emerging technologies to continuously improve application architecture and performance.
We are looking for an experienced IT Manager to join our team in Kalamazoo, Michigan. This role involves overseeing the organization's technology infrastructure, ensuring systems run smoothly, and implementing innovative solutions to meet business needs. The ideal candidate will bring technical expertise, leadership skills, and a proactive approach to managing IT resources and projects.<br><br>Responsibilities:<br>• Develop and enforce IT policies, procedures, and best practices to optimize system performance and security.<br>• Manage and maintain hardware, software, and network systems to ensure seamless operations.<br>• Lead IT projects, including system upgrades, migrations, and new technology implementations.<br>• Establish and oversee data security protocols, backup solutions, and disaster recovery plans.<br>• Monitor and analyze system performance, addressing any issues or inefficiencies in a timely manner.<br>• Build and maintain relationships with vendors, negotiating contracts for services and products.<br>• Provide technical support and training to staff, ensuring they can effectively utilize IT resources.<br>• Research emerging technologies and recommend innovative solutions to enhance organizational capabilities.
<p>We are looking for a skilled Application Support Specialist to join our Information Technology team in Minneapolis, Minnesota. This role is ideal for someone who is detail-oriented, thrives in a dynamic environment, and enjoys providing technical assistance to employees across all levels. The position offers opportunities for growth and collaboration while ensuring the smooth operation of various applications and systems.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide end user support & training </li><li>Maintain and document end user support tickets along with other required applications.</li><li>Record, analyze, and resolve user issues, documenting actions taken and processes followed.</li><li>Identify ways to automate or improve user processes through analysis and technical insights.</li><li>Develop and create technical manuals to help resolve problems </li><li>Test programs, resolve errors, and implement necessary updates or modifications.</li><li>Train users, address inquiries, and foster effective adoption of technology.</li><li>Approve, schedule, and oversee the installation and testing of new software products or updates.</li></ul><p><br></p>
<p>The IT Trainer is responsible for the design, delivery, and ongoing improvement of technology training programs. This role equips staff with the knowledge to use technology effectively for daily productivity and strategic initiatives. Working across departments, the IT Trainer identifies learning needs, develops instructional content, and delivers training sessions that support technology adoption and operational goals. Collaboration with application managers, service desk teams, and business stakeholders is essential for supporting new system rollouts, platform updates, and user enablement. Responsibilities include creating customized learning materials, managing training schedules, and evaluating program impact through feedback and performance metrics. The role requires strong instructional design skills, excellent communication, and an understanding of enterprise technology in legal or professional services environments.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Training Development and Delivery</strong></p><ul><li>Design and deliver training for staff on core technology platforms, including productivity and collaboration tools.</li><li>Create instructional materials and e-learning modules for different roles and skill levels.</li><li>Assess training gaps and prioritize initiatives.</li><li>Conduct onboarding for new hires, introducing technology resources.</li><li>Track participation and feedback to refine programs.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Work with application managers, service desk teams, and business stakeholders to align training with updates and priorities.</li><li>Coordinate training schedules and address specific team needs.</li><li>Provide coaching and support to users needing extra help.</li><li>Support change management efforts.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Maintain a centralized library of training materials.</li><li>Monitor usage trends and support requests to address recurring issues via training.</li><li>Collaborate on rollouts of new tools and features to ensure user readiness.</li><li>Evaluate training effectiveness using surveys and performance data.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather and apply feedback to improve training relevance and methods.</li><li>Stay current with technology trends and learning methodologies to enhance programs.</li><li>Recommend updates based on system changes and user needs.</li><li>Promote technology literacy and confidence across the organization.</li></ul>
<p>As a Business Systems Analyst / Scrum Master, you’ll play a pivotal role at the intersection of agile delivery, business processes, and technology implementation. You’ll guide cross-functional teams to deliver high-quality solutions while ensuring business requirements are clearly defined, traceable, and aligned with strategic goals.</p><p>Our technology ecosystem spans multiple platforms, business lines, and integration points — success in this role means balancing structured analysis with agile adaptability. You’ll partner with product owners, technology leaders, application developers, quality assurance testers, and other stakeholders to ensure solutions deliver meaningful, measurable value.</p><p>This is a hands-on, high-impact role in a fast-paced environment where curiosity, communication, and ownership drive results.</p><p><br></p><p>Accountabilities</p><p>• Drive clarity and documentation — capture detailed functional and technical requirements, workflows, and process and technology dependencies across systems and integration points.</p><p>• Translate business strategy into execution — work with business and technology leaders to define clear user stories, acceptance criteria, and sprint goals aligned to enterprise priorities.</p><p>• Facilitate agile delivery — lead sprint ceremonies (planning, stand-ups, reviews, retrospectives) and coach teams in Agile principles to promote continuous improvement and accountability.</p><p>• Bridge communication across functions — ensure seamless collaboration between products owners, technology leaders, project managers, developers, QA, and other roles and teams as needed.</p><p>• Balance agility and structure — manage iterative delivery in an Agile/Scrum framework while applying structured analysis where appropriate for compliance and traceability.</p><p>• Enable transparency and decision-making — track metrics and report on sprint progress to stakeholders.</p><p>• Champion alignment — communicate complex business or technical concepts in simple, actionable terms for diverse audiences.</p><p>• Promote continuous improvement — identify opportunities to enhance team performance, process efficiency, and product quality.</p><p>• Remove impediments to team progress by proactively identifying, tracking, and resolving blockers that hinder delivery.</p><p>• Drive on-time delivery by ensuring the team meets committed sprint and project dates, facilitating alignment across stakeholders, and escalating risks when necessary.</p>
We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including installation, configuration, and maintenance.<br>• Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory.<br>• Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems.<br>• Document IT configurations, processes, and change management activities to ensure consistency and compliance.<br>• Manage desktop imaging and hardware setup for new and existing users.<br>• Ensure the security and functionality of desktop systems through regular updates and maintenance.<br>• Collaborate with team members to resolve complex technical issues and improve support processes.<br>• Assist in maintaining Active Directory, including user accounts and access permissions.<br>• Provide clear and timely communication with users regarding technical issues and updates.<br>• Conduct training sessions or provide guidance to users for common IT tools and systems.
<p>Our client is seeking an Infrastructure & Information Security Manager to lead and advance the company’s information security strategy—safeguarding data, systems, and assets across all platforms. In this role, you will design, implement, and continuously enhance security policies, risk management frameworks, and incident response processes that support regulatory and operational standards. You will partner with senior leadership and cross-functional teams to identify risks, implement safeguards, drive compliance, and foster a culture of security awareness.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Strategic Planning and Execution</p><ul><li>Define and lead the organization’s information security strategy, aligning with business goals, regulatory requirements, and client expectations.</li><li>Develop and maintain security policies, standards, and procedures to support secure operations across all platforms.</li><li>Establish risk management frameworks and governance models to assess, monitor, and mitigate security risks across the technology ecosystem.</li><li>Evaluate emerging threats, technologies, and best practices to inform the security strategy and support continuous improvement.</li></ul><p>Team Leadership and Development</p><ul><li>Partner with cross-functional teams to embed security concepts into technology initiatives, operational processes, and client service delivery.</li><li>Provide training and development opportunities to strengthen internal security capabilities and promote a culture of security awareness.</li><li>Define team roles, responsibilities, and performance expectations aligned with the organization’s strategic priorities.</li></ul><p>Operational Management and Delivery</p><ul><li>Oversee the implementation and management of security tools, systems, and controls across infrastructure platforms.</li><li>Lead incident response planning and execution to ensure timely resolution of security events and effective stakeholder communication.</li><li>Manage third-party risk assessments, vendor security reviews, and compliance audits to drive adherence to organizational standards.</li><li>Monitor security performance, conduct vulnerability assessments, and implement remediation plans that meet critical business needs.</li></ul><p>Continuous Improvement and Innovation</p><ul><li>Identify opportunities to enhance security operations through automation, analytics, and integration with broader technology initiatives.</li><li>Stay informed on legal industry trends, regulatory developments, and cybersecurity innovations—especially as they relate to legal technology.</li><li>Lead initiatives to modernize the organization’s security architecture, enhancing scalability and resilience.</li><li>Gather feedback from stakeholders to refine security practices and drive alignment with evolving business and client needs.</li></ul>
<p>The IT Project Manager is responsible for leading the planning, execution, and delivery of technology initiatives that support strategic priorities and address critical business needs across the legal technology ecosystem. This role partners with Technology, Finance, Legal Operations, and other functional teams to define requirements, manage resources, and coordinate cross-functional execution. Key responsibilities include developing project plans, tracking milestones, mitigating risks, and engaging stakeholders throughout the project lifecycle. The position requires strong project management expertise, familiarity with professional services environments, and the ability to translate business needs into actionable project outcomes. Success depends on effective collaboration, problem-solving, and the ability to support consistent, scalable delivery of technology solutions.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Project Planning & Delivery</strong></p><ul><li>Oversee all stages of technology projects focused on operational improvements and client service excellence.</li><li>Work with stakeholders to establish project scope, objectives, and success criteria.</li><li>Create and manage project plans, setting timelines and allocating resources in line with organizational goals.</li><li>Monitor project progress, identify and manage risks, and develop mitigation plans to ensure timely and successful delivery.</li></ul><p><strong>Team Leadership & Collaboration</strong></p><ul><li>Partner with technology teams to ensure project alignment with architecture and infrastructure standards.</li><li>Coordinate activities among internal groups and external vendors, addressing dependencies and obstacles to keep projects on track.</li><li>Lead project meetings, facilitate status updates, and maintain open communication with stakeholders.</li><li>Guide cross-functional teams through project requirements, schedules, and deliverables.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Deliver technology initiatives in accordance with established plans, budget limits, and quality benchmarks.</li><li>Report on project milestones, key performance metrics, and outcomes to senior leadership.</li><li>Maintain thorough documentation of project decisions, actions, and lessons learned to foster continual improvement.</li><li>Support change management activities including training, communications, and stakeholder engagement.</li></ul><p><strong>Process Improvement & Innovation</strong></p><ul><li>Champion enhancements to project delivery processes, tools, and methodologies.</li><li>Recommend agile or hybrid project management frameworks as appropriate for specific initiatives.</li><li>Stay informed of emerging technologies and best practices relevant to legal technology and project management.</li><li>Lead efforts that improve scalability, operational efficiency, and strategic alignment with organizational objectives.</li></ul>
<p>We are looking for a dynamic and experienced Director of IT to oversee and enhance our client's technology operations on the South Shore in Massachusetts. This role requires a strategic leader who will drive advancements in IT infrastructure, e-commerce platforms, and data-driven decision-making while ensuring operational efficiency and scalability. The ideal candidate will bring expertise in managing enterprise systems and integrating technology solutions to support business growth. All candidates need to have in-depth experience within NetSuite and a strong e-commerce background. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the configuration, optimization, and integration of NetSuite systems to ensure data integrity and seamless workflows.</p><p>• Collaborate with cross-functional teams, including Finance, Marketing, and Operations, to enhance processes and improve visibility.</p><p>• Manage and optimize Magento-based e-commerce platforms, ensuring high performance, security, and user engagement.</p><p>• Lead the development and implementation of a long-term technology roadmap aligned with organizational objectives.</p><p>• Supervise internal IT staff and external vendors to deliver reliable and scalable technology solutions.</p><p>• Drive innovation in warehouse operations, leveraging automation and real-time data integration to improve efficiency.</p><p>• Establish and maintain cybersecurity measures and ensure compliance with data governance standards.</p><p>• Build and expand business intelligence capabilities, creating dashboards and reports that provide actionable insights.</p><p>• Support marketing initiatives by implementing technology-enabled tools for campaign execution and performance tracking.</p><p>• Ensure robust backup, recovery, and continuity systems across all IT operations.</p>
<p>We are seeking a Technical Project Manager responsible for planning, executing, and finalizing projects according to deadlines and budget. This includes acquiring resources, coordinating team efforts, and managing stakeholder expectations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead cross-functional teams on technology initiatives, ensuring alignment with business objectives (Source: 2025 Tech Report.docx).</li><li>Develop project schedules, budgets, and resource plans; manage scope, risks, and deliverables throughout the project lifecycle (Source: 2025 Tech Report.docx).</li><li>Monitor progress and report project status using key metrics, delivering regular updates to stakeholders (Source: 2025 Tech Report.docx).</li><li>Foster collaboration among team members, vendors, and business users, resolving issues and removing roadblocks as needed (Source: 2025 Tech Report.docx).</li><li>Promote best practices, including agile methodologies (e.g., Scrum, Kanban), and continuous improvement strategies on digital transformation projects (Source: 2025 Tech Report.docx).</li><li>Ensure full compliance with project standards, quality assurance, and regulatory requirements (Source: RH Acronym Guide.docx).</li></ul><p><br></p>
*MUST HAVE HANDS ON EXPERIENCE IN AN MSP ENVIRONMENT*<br><br>System Admin/ IT Consultant (level 3) / Project Management experience<br><br>We are seeking a highly skilled and experienced Senior Technology Consultant to join our fast paced, constantly changing, dynamic team. The ideal candidate will have previous experience working with Managed Solution Providers. The ideal candidate will have previous experience working indepentdently in the field while troubleshooting or implmenting various technologies - INDEPENTDENTLY. We are a TEAM, but it is important to have the Skills to act Indepentently while in the field troubleshooting. This person will be able to troubleshoot various type of networks for a variety of clients. In this role, you will leverage your expertise in technology solutions to troubleshoot, implment and drive innovation and deliver exceptional results for our clients. The ideal candidate will possess a strong background in technology consulting, with a particular emphasis on LAN/WAN environments and will be Microsoftcentric. Working with LAN/WAN on customer networks is our business, each client could present unique challenges! You will work closely with clients to understand their needs, develop strategic recommendations, and implement solutions that enhance their operational efficiency and competitive advantage - while troubleshooting issues that arise. If you like unpredictablility, keep reading!<br><br>Duties<br><br>Collaborate with clients to assess their technology needs and challenges, providing tailored consulting services that align with their business objectives.<br>Design and implement advanced technology solutions, focusing on the Microsoft Platforms.<br>Conduct thorough analyses of existing systems and processes to identify areas for improvement and optimization.<br>Troublehsooting Internet Performance, Firewalls, Servers, Wireless, VoIP and Connectivity<br>Stay abreast of industry trends and emerging technologies, providing thought leadership and strategic insights to clients.<br>Help maintain comprehensive documentation, including project plans, technical specifications..<br>Work well with our entire team and support others in a mentorship type role while supporting escalated or overflow tickets.<br>Qualifications<br><br>Bachelor's degree in Computer Science, or a related field; industry certifications a plus.<br>Proven experience as a Technology Consultant or similar role, with a strong focus on Managed Solution Providers.<br>In-depth knowledge of current technology trends and best practices in the industry.<br>Excellent analytical and problem-solving skills, with the ability to think critically and strategically in unique situations.<br>Strong communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.<br>Demonstrated ability to manage multiple (yet often small in scope) projects simultaneously while maintaining attention to detail.<br>A collaborative mindset with the ability to work effectively in a team-oriented environment.
We are looking for an experienced Software Developer to lead the design, implementation, and delivery of cutting-edge enterprise technology solutions. This role requires a strong grasp of architectural principles, modern development practices, and emerging technologies. Based in West Trenton, New Jersey, this position offers an exciting opportunity to work on transformative projects that align technology with business strategies.<br><br>Responsibilities:<br>• Design and implement enterprise technology solutions, ensuring scalability, security, and performance.<br>• Develop and document architectural patterns across various levels, including logical, physical, and operational design.<br>• Lead technical evaluations and create proofs of concept for new tools, frameworks, and technologies.<br>• Collaborate with cross-functional IT teams to ensure alignment with enterprise-wide goals and objectives.<br>• Stay updated on emerging technologies and incorporate them into scalable, innovative solutions.<br>• Promote best practices in software design, including object-oriented programming and design patterns.<br>• Manage the integration of APIs, messaging frameworks, and third-party services into enterprise systems.<br>• Provide hands-on leadership for large-scale projects and strategic initiatives.<br>• Engage with vendors and partners to ensure SLA commitments and accelerate project timelines.<br>• Participate in architecture reviews and ensure alignment with long-term business strategies.
We are looking for a skilled Systems Administrator to join our team in Salem, New Hampshire. In this Contract to permanent position, you will manage and optimize the organization's technology infrastructure, ensuring its security, reliability, and performance. This role involves overseeing systems operations, implementing technology strategies, and providing advanced technical support to resolve complex issues efficiently.<br><br>Responsibilities:<br>• Manage and maintain the organization's technology infrastructure to ensure consistent performance and reliability.<br>• Monitor and enhance network security, data backup, and disaster recovery processes.<br>• Administer and optimize Microsoft 365 and Active Directory environments.<br>• Implement patch management solutions and system monitoring tools to maintain system health.<br>• Support and manage virtualization platforms, such as VMware, and Windows Server operating systems.<br>• Collaborate with leadership to develop and execute technology strategies that align with organizational goals.<br>• Serve as the primary escalation point for advanced IT issues, delivering expert troubleshooting and timely resolutions.<br>• Ensure compliance with best practices for security and system administration.<br>• Identify opportunities for operational improvements and technology upgrades.<br>• Provide guidance and mentorship to IT support staff to enhance team capabilities.
