<p>We are seeking a <strong>Technical Support Specialist with strong Microsoft 365 expertise</strong> to assist with a short-term client project focused on helping new users get the most out of <strong>Microsoft 365 and Copilot</strong>.</p><p>This role is ideal for someone who is highly comfortable using Microsoft 365 tools and enjoys helping others learn how to use technology more effectively. You will work directly with a small group of external users, providing <strong>hands-on guidance and “white glove” support</strong> as they deepen their knowledge of tools they are already using.</p><p>What You’ll Do</p><ul><li>Provide <strong>technical guidance and support</strong> to approximately 12 users currently using Microsoft 365 tools</li><li>Lead <strong>live virtual sessions</strong> demonstrating best practices and advanced usage</li><li>Help users better leverage tools such as:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Other Microsoft 365 applications</li><li>Walk users through <strong>Copilot capabilities</strong>, including agent creation and connecting agents to SharePoint-based data</li><li>Develop and outline a <strong>simple training curriculum or learning plan</strong></li><li>Schedule follow-up sessions and provide ongoing support as needed</li><li>Deliver sessions via <strong>Microsoft Teams</strong>, including screen sharing and live demonstrations</li><li>Assist with any light prep work to ensure sessions are organized and effective</li></ul><p>Required Skills &amp; Experience</p><ul><li><strong>8+ months of hands-on experience using Microsoft 365 and Copilot</strong></li><li>Strong working knowledge of:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Microsoft 365 collaboration tools</li><li>Experience explaining or demonstrating technology to others</li><li>Excellent communication and presentation skills</li><li>Comfortable leading video-based sessions and engaging with users live</li><li>Ability to create simple, practical learning guidance for end users</li></ul><p><br></p>

<p>• Proficiency in Microsoft Copilot, OneDrive, SharePoint, and other collaboration tools within Microsoft 365.</p><p>• Strong ability to explain technical concepts and demonstrate technology usage to non-technical users.</p><p>• Exceptional communication and presentation skills, particularly in virtual settings.</p><p>• Comfortable leading live video-based sessions using Microsoft Teams.</p><p>• Ability to create simple, effective learning materials for end users.</p><p>• Familiarity with basic troubleshooting techniques and managing service desk tickets.</p><p>• Access to your own device and Microsoft Office Suite, including Copilot.</p>

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