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9 results for Technical Service Representative in Madison, WI

Bilingual Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base. *Fully ONSITE and must be Bilingual in Spanish* Responsibilities:• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.• Handle both inbound and outbound calls to address customer needs and provide accurate information.• Assist customers in resolving issues, answering questions, and providing guidance on services offered.• Document customer interactions and maintain accurate records in the system.• Collaborate with team members to ensure seamless service delivery and problem resolution.• Identify and escalate complex issues to appropriate departments for further support.• Follow established protocols and procedures to maintain high-quality service standards.• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.• Provide feedback to improve customer service processes and enhance the overall experience.
2026-04-16T19:04:01Z

Order Entry Specialist

Hartland, WI
onsite
Temporary to Hire
23.00 - 25.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-04-30T21:14:05Z

Help Desk/Desktop Support Analyst

Madison, WI
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business. Responsibilities: • Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner. • Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately. • Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment. • Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services. • Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment. • Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems. • Provide user support for business applications such as D365 and escalate more complex problems when needed. • Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
2026-05-08T14:38:44Z

Help Desk Analyst II

Madison, WI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments. Responsibilities: • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications. • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices. • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution. • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns. • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use. • Assist with account and access-related tasks in Active Directory, including routine updates and user support. • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources. • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.
2026-05-08T15:04:38Z

Help Desk/Desktop Support Analyst

Madison, WI
onsite
Temporary / Contract
21.38 - 24.75 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities. Responsibilities: • Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues. • Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues. • Manage user accounts and permissions using Active Directory. • Address and resolve service desk tickets in an efficient and detail-oriented manner. • Deliver superior customer service by assisting end users with their IT needs and concerns. • Install, configure, and maintain computer hardware and peripherals. • Collaborate with team members to resolve complex technical challenges. • Document technical solutions and processes for future reference. • Support end users in navigating various systems and tools effectively. • Ensure all tasks are completed in compliance with company policies and IT standards.
2026-05-05T16:33:46Z

IT Manager/Director

Madison, WI
onsite
Temporary to Hire
55.00 - 62.50 USD / Hourly
We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure. Responsibilities: • Lead and manage the IT department, including service desk operations, infrastructure, and security protocols. • Oversee performance reviews and ensure alignment with organizational goals for IT staff. • Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations. • Manage cloud ERP systems, including QAD, and ensure seamless configuration management. • Develop and maintain vendor relationships to optimize technology solutions and cost efficiency. • Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution. • Ensure superior customer service by fostering a responsive and efficient IT support environment. • Monitor and optimize IT hardware and software systems for peak performance. • Evaluate and manage talent pipelines within the IT team to support organizational growth. • Drive continuous improvement initiatives within IT operations and service delivery.
2026-05-08T14:33:50Z

IT Manager/Director

Madison, WI
onsite
Permanent / Full Time
110000.00 - 130000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead technology operations and support business growth in Madison, Wisconsin. This role oversees enterprise infrastructure, end-user computing, core business systems, and cybersecurity while ensuring reliable service delivery across the organization. The ideal candidate will combine hands-on technical leadership with strong people management, building an accountable team and aligning IT priorities with broader company objectives. Responsibilities: • Direct the administration and ongoing support of enterprise technology, including desktops, laptops, tablets, mobile devices, and related end-user services in accordance with company policy and service expectations. • Oversee business software and middleware environments by partnering with application teams on setup, configuration, deployment methods, and operational best practices across on-premise and cloud platforms. • Manage the organization’s network and infrastructure environment, including servers, e-mail, payroll-related systems, CRM platforms, remote access tools, and other critical business services. • Strengthen the company’s security posture by maintaining technical safeguards, enforcing security standards, and addressing risks that could affect availability, confidentiality, or operational continuity. • Administer software and technology licensing programs, track renewals, monitor spend against budget, and conduct routine audits to confirm compliance. • Lead the IT team through clear performance expectations, coaching, workload oversight, and accountability for responsiveness, service quality, and attentive conduct. • Monitor service performance against internal support targets, act as the senior escalation point for high-impact incidents, and drive root cause review for recurring or critical issues. • Create, update, and enforce IT policies, procedures, and operational standards that support regulatory expectations and industry best practices. • Develop and maintain disaster recovery and business continuity plans to help the organization sustain operations during outages or crisis events. • Work closely with business leaders, vendors, and internal stakeholders to align technology strategy, communicate priorities and status updates, and build a high-performing team focused on continuous improvement.
2026-05-08T15:04:38Z

Business Applications Manager

Madison, WI
onsite
Permanent / Full Time
120000.00 - 130000.00 USD / Yearly
Robert Half is looking for a skilled Business Applications Manager to oversee and enhance core business systems for our client in the Madison area. This role is ideal for a hands-on IT leader who combines technical depth with strong project delivery skills and the ability to partner effectively with business stakeholders. What You’ll Do<ul><li>Lead the administration, improvement, and integration of key business systems, including ERP, CRM, analytics, and workflow automation platforms.</li><li>Manage and mentor a team of IT professionals, ensuring effective allocation of resources, timely project delivery, and high-quality outcomes.</li><li>Oversee full project lifecycles, from planning and execution to reporting and completion, to ensuring projects are delivered on time and within scope.</li><li>Collaborate with leaders across the organization to translate business needs into practical, technology-driven solutions.</li><li>Ensure data accuracy and consistency across interconnected systems.</li><li>Use project management tools to track progress, monitor workflows, and generate reports.</li><li>Provide training, guidance, and documentation to enable optimal system use and adoption.</li><li>Create and maintain clear documentation for system processes, workflows, and technical procedures.</li></ul>
2026-04-24T13:58:44Z

Marketing Sales Manager - B2B

Pewaukee, WI
remote
Permanent / Full Time
95000.00 - 120000.00 USD / Yearly
We are looking for an experienced Marketing Sales Manager. This position is suited for a commercially minded leader who can connect marketing systems, outbound sales activity, and performance reporting to create a stronger pipeline of promising opportunities. The role combines hands-on execution with strategic oversight, using CRM and prospecting platforms to improve lead generation, sales alignment, and visibility into results. Responsibilities:• Design and lead targeted outreach initiatives using Salesforce and ZoomInfo to generate interest and expand the prospect base.• Create segmented account lists by evaluating industry fit, buyer profile, and engagement data to focus efforts on the most promising opportunities.• Oversee lead routing, tracking, and campaign data within Salesforce so activity is documented accurately and reported consistently.• Partner with the sales team to refine messaging, share campaign insights, and improve the quality of leads entering the pipeline.• Review conversion metrics and campaign outcomes regularly, then recommend adjustments that strengthen response rates and opportunity creation.• Maintain clean and current prospect and customer records across core platforms to support reliable outreach and reporting.• Conduct outbound calls to prospective customers, confirm buying interest, and arrange meetings or demonstrations for sales representatives.• Develop account-based marketing materials such as presentations and one-page collateral tailored to different customer segments and partner audiences.• Build dashboards and reporting views for leadership that highlight pipeline source, marketing influence on revenue, and performance by market segment.• Improve digital lead capture by enhancing landing pages, website forms, and search visibility for relevant business-to-business solutions.
2026-05-05T18:38:43Z