<p><strong>Senior Juniper Network Engineer</strong></p><p><strong>Location:</strong> Onsite in Lorton, VA</p><p><strong>Schedule:</strong> Monday–Friday, 9:00am–5:00pm</p><p><strong>Employment Type:</strong> Full-time Contract, 6 Months with Potential for Conversion </p><p><strong>Overview</strong></p><p>A government IT program is seeking a <strong>Senior Juniper Network Engineer</strong> to provide expert-level engineering, operations, and maintenance support for mission‑critical field communications systems used worldwide. This program delivers a wide range of IT applications and infrastructure services, including enterprise network support, service desk, workstation engineering, telecommunications engineering, mobility services, and more.</p><p>This role supports a high‑visibility customer environment and requires someone who can operate independently, communicate effectively with technical and non-technical stakeholders, and manage complex network systems with a high degree of accuracy and professionalism.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>primary Subject Matter Expert (SME)</strong> for a specialized government system, becoming the single point of technical authority for network-related issues.</li><li>Provide <strong>independent operations & maintenance (O&M)</strong> support for mission‑critical systems, requiring broad and deep knowledge across applicable network technologies.</li><li>Configure and support <strong>Juniper SRX‑series security devices</strong> (JNCIP‑SEC or JNCIE‑SEC level proficiency), ensuring alignment with industry best practices and federal security standards.</li><li>Configure and support <strong>Juniper EX‑series switches</strong> using 1Gbps and 10Gbps backplanes, including copper and fiber connectivity and high‑availability (HA) solutions.</li><li>Configure and support <strong>Cisco Firepower ASA firewalls</strong>, including AnyConnect VPN access, HA configurations, secure authentication integrations, and remote-access security.</li><li>Design and maintain an <strong>out‑of‑band (OOB) management network</strong> using TrippLite serial consoles, iDRAC, and similar technologies.</li><li>Collaborate with customers, contractors, and vendors on the design and specification of <strong>Private IP (PIP)</strong> and Internet circuits.</li><li>Ensure high availability of <strong>Network Time Protocol (NTP)</strong> across all networks.</li><li>Follow established <strong>configuration management processes</strong> to maintain consistency, security, and accuracy in network configurations.</li><li>Develop and maintain <strong>technical documentation</strong>, network diagrams, and system references.</li><li>Provide clear communication and briefings to customers, including senior leadership.</li></ul>
<p><strong>Public Trust Clearance</strong> (MUST CURRENTLY HOLD OR HAVE THE ABILITY TO OBTAIN) </p><p><strong>Enterprise Architect – Cloud</strong></p><p><strong>Location:</strong> Washington, DC (Hybrid/Remote)</p><p><strong>Duration: </strong>6 month contract, with potential for extension or conversion </p><p><strong>Pay: </strong>Available on W2 </p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Enterprise Architect – Cloud</strong> to lead the design, modernization, and implementation of cloud-based architectures across a large-scale enterprise environment. This role is responsible for shaping cloud strategy, guiding migration initiatives, developing architectural roadmaps, and ensuring cloud solutions align with organizational goals and industry best practices.</p><p>This position is hybrid with work performed in the Washington, DC area. Public Trust screening is required. The Public Trust process for this program may take up to three months and includes a personal disclosure review and a soft credit check.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the design and implementation of enterprise-level cloud architecture strategies aligned with organizational goals.</li><li>Develop scalable, secure, and high-performing cloud solutions using primarily <strong>Microsoft Azure</strong> with potential involvement in AWS, Google Cloud, or other providers.</li><li>Establish and maintain the cloud architecture roadmap in alignment with business and IT priorities.</li><li>Provide expert guidance on cloud adoption, cloud-native development, and enterprise cloud governance.</li><li>Oversee and guide migrations of legacy and on-premises applications, systems, and workloads to modern cloud platforms.</li><li>Architect hybrid and multi-cloud solutions integrating cloud services with on-premises infrastructure.</li><li>Drive adoption of <strong>Infrastructure as Code (IaC)</strong> practices using tools such as Terraform.</li><li>Partner with senior leadership and technical teams to provide architectural direction and recommendations.</li><li>Ensure teams follow Agile, DevOps, and CI/CD methodologies when designing and deploying cloud applications.</li><li>Stay current with emerging cloud technologies, industry advancements, and best practices to support continuous improvement.</li></ul>
<p>This is a third shift position. Hours are 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>
We are looking for a dedicated Permit Tech to join our team in Las Cruces, New Mexico, on a long-term contract basis. This role involves assisting with permit applications, providing exceptional customer service, and ensuring compliance with relevant regulations and standards. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to interact effectively with the public, contractors, and other stakeholders.<br><br>Responsibilities:<br>• Provide guidance to applicants on permit portal usage and submission processes.<br>• Communicate with property owners, contractors, and architects regarding permit requirements and application statuses.<br>• Review permit applications and supporting documents to ensure accuracy and compliance with local codes and regulations.<br>• Verify contractor licensing and jurisdictional authority for submitted applications.<br>• Assist in the preparation of Certificates of Occupancy and related documentation.<br>• Coordinate the electronic plan review process, including assigning documents to appropriate departments and updating software systems.<br>• Schedule inspections for various permits and confirm eligibility before finalizing appointments.<br>• Close out permit applications upon inspection approvals and maintain accurate records in the permitting system.<br>• Perform administrative tasks such as invoicing, fee collection, and reconciliation.<br>• Maintain statistical data and organize permitting forms for efficient recordkeeping.
We are looking for an experienced Director of Technology to lead our technical operations and drive innovation within our organization. In this role, you will oversee IT architecture, guide strategic data management initiatives, and ensure the seamless functioning of cloud-based systems. You will also manage a talented team of Developers and an Administrative Assistant while fostering collaboration with external vendors.<br><br>Responsibilities:<br>• Develop and maintain IT architecture strategies, ensuring optimal utilization of cloud platforms and data management systems.<br>• Lead and mentor a team of Developers and administrative staff, encouraging attention to detail and operational efficiency.<br>• Oversee vendor relationships to ensure alignment with organizational goals and quality service delivery.<br>• Establish and enforce standards and best practices for software development and IT operations.<br>• Serve as the primary technical advisor, providing hands-on support when necessary to resolve escalations and technical challenges.<br>• Monitor and improve the performance and reliability of IT systems, ensuring data availability and security.<br>• Drive innovation by identifying opportunities to enhance technology solutions that support organizational scaling.<br>• Collaborate with stakeholders to align technical strategies with business objectives.<br>• Ensure compliance with regulatory and industry standards related to IT and data management.<br>• Implement and refine processes to streamline operations and reduce friction across technical workflows.
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for a skilled PC Technician to join our team on a contract basis in Brooklyn, New York. This role focuses on providing essential desktop and end-user support within a Windows and Mac environment. As part of the higher education sector, you will assist users with technical issues and software installations to ensure smooth operations. THIS IS A TWO WEEK CONTRACT POSITION </p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 desktop support to troubleshoot and resolve technical issues for end-users.</p><p>• Assist users in connecting to Wi-Fi networks and configuring devices for internet access.</p><p>• Guide users through the installation and setup of Microsoft Office and Pharos software for printing.</p><p>• Perform password resets, account creation, and basic account management tasks.</p><p>• Support hardware-related issues, including Dell technologies and Apple devices.</p><p>• Conduct cable installations and ensure proper connectivity for associated hardware.</p><p>• Maintain clear communication with users to provide timely resolutions and updates.</p><p>• Document technical issues and solutions in detail for future reference.</p><p>• Collaborate with other IT team members to address complex problems and improve processes.</p>
We are looking for a skilled PC Technician to join our team on a long-term contract basis in Neptune, New Jersey. This role involves managing and maintaining system environments, ensuring seamless operations, and contributing to infrastructure improvements. The ideal candidate will possess strong expertise in system administration and messaging technologies, along with a proactive approach to problem-solving and system optimization.<br><br>Responsibilities:<br>• Oversee daily system administration tasks to ensure the environment operates efficiently.<br>• Collaborate in the design, planning, and configuration of messaging infrastructure technologies.<br>• Provide ongoing support for Windows Server 2016, Exchange, Active Directory, and third-party applications within the Hosted Exchange environment.<br>• Implement new technologies and improvements to enhance infrastructure performance.<br>• Participate in patch management and system upgrades, including pilot testing prior to full deployment.<br>• Resolve technical issues and actively engage in problem management activities to mitigate risks.<br>• Utilize PowerShell scripting for efficient management of Exchange environments.<br>• Manage backups and backup systems related to Exchange servers.<br>• Ensure proper access methods are implemented and functioning, including Outlook Anywhere and other platforms.<br>• Monitor and maintain Linux MTAs, such as Exim, for gateways or antispam functionalities.
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are looking for a skilled PC Technician to join our team in Neptune, New Jersey. This position involves supporting and maintaining IT systems, including Windows Servers, Exchange environments, and Active Directory, while ensuring the infrastructure operates seamlessly. As this is a long-term contract role, you will have the opportunity to contribute to the team's ongoing success by implementing and maintaining critical technologies.<br><br>Responsibilities:<br>• Administer daily operations and maintenance tasks for IT systems and infrastructure.<br>• Collaborate in the design, configuration, and deployment of messaging technologies.<br>• Provide operational support for Windows Server 2016, Exchange, and Active Directory environments.<br>• Implement and integrate new technologies to enhance system performance and reliability.<br>• Conduct patching, upgrades, and pilot testing to ensure smooth deployment.<br>• Troubleshoot and resolve technical issues while actively participating in problem management processes.<br>• Manage backups and ensure the reliability of backup systems for Exchange.<br>• Utilize PowerShell to streamline Exchange administration and reporting tasks.<br>• Support various access methods and protocols, ensuring secure communication.<br>• Work with Linux MTAs and MySQL for gateway and antispam solutions.
<p><strong>Technical Writer - 3+Month Contract!</strong></p><p>Robert Half is looking for a senior‑level Technical/Business Writer who can turn complex enterprise technology into clear, compelling business value stories for executive audiences (Manager → CIO). This is NOT technical documentation. This is high‑impact storytelling for some of the biggest names in tech.</p><p><br></p><p>What You’ll Work On</p><ul><li>Long‑form, strategic content for major enterprise tech clients</li><li>Blogs, case studies, 8–12 page eBooks, and occasional report‑style pieces</li><li>Turn SME notes into crisp narratives that connect solution → challenge → business value</li></ul><p><br></p><p><br></p>
We are looking for a Mobile Device Support Technician to join a healthcare organization in Las Vegas, Nevada. This role focuses on supporting mobile device upgrades and configuration updates across multiple hospital locations. As a long-term contract position, you will play an essential role in ensuring smooth operations and enhanced functionality for healthcare staff across the organization.<br><br>Responsibilities:<br>• Perform operating system upgrades and configuration updates for mobile devices used by healthcare staff.<br>• Implement upgrades from Injoy v10 to v12 following established procedures and guidelines.<br>• Provide on-site support across multiple hospital locations, ensuring timely updates for all devices.<br>• Collaborate with healthcare professionals to address device-related issues and ensure optimal performance.<br>• Manage and update approximately 200–300 devices at each hospital within the project timeline.<br>• Follow systematic processes to ensure accuracy and consistency in device upgrades.<br>• Troubleshoot technical problems related to mobile devices and resolve them efficiently.<br>• Maintain clear communication with team members and hospital staff regarding project progress and device statuses.<br>• Adhere to company protocols and industry standards during all upgrade activities.<br>• Travel between hospitals within the Las Vegas area to provide hands-on support.
Position: IT Infrastructure Team Lead<br>Location: Grand Island, NE - onsite<br>Salary: $70,000 - 85,000 base annual salary + excellent full benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>IT Infrastructure Team Lead – High‑Impact, Growth‑Focused Role<br>Step into a leadership role where you’ll guide core infrastructure operations and shape a secure, high‑performing technology environment. As the IT Infrastructure Team Lead, you’ll oversee servers, storage, networking, virtualization, and security systems—while mentoring a talented technical team and driving continuous improvement.<br><br>Join an organization where your leaders will support you and NOT micro-manage you. They hire self-directed responsible professionals that they do not have to micro-manage. You will have support, encouragement and opportunity for advancement and growth. The leadership of this organization is one of the best!<br><br>What You’ll Do<br> • Lead daily infrastructure operations across servers, storage, networks, and security<br> • Implement, configure, and optimize physical & virtual server environments<br> • Manage patching, OS deployments, monitoring, alerts, and backups<br> • Act as an escalation point for complex technical issues<br> • Oversee entitlement/Active Directory administration<br> • Support procurement, lifecycle planning, and vendor coordination<br> • Ensure compliance, documentation, and root‑cause analysis<br> • Mentor team members and champion best practices<br> • Participate in after‑hours on‑call rotation for critical system needs<br>What You Bring<br> • 3–5+ years of hands‑on infrastructure experience (servers, networks, storage)<br> • Strong background in Microsoft Server OS; VMware, Citrix, Exchange, and SQL<br> • Knowledge of firewall management, TCP/IP, virtualization, and scripting<br> • Experience with enterprise backup systems, SAN, RAID, and security practices<br> • Industry certifications preferred: CCNA/CCNP, MCSA/MCSE, CompTIA, VMware<br> • Proven troubleshooting, documentation, and leadership skills<br>Why This Role Stands Out<br> • Opportunity to lead, influence, and elevate the infrastructure function<br> • Broad exposure to enterprise‑level technologies<br> • Supportive leadership culture rooted in trust and professional ethics<br> • Clear path for continued growth, advancement, and skill expansion<br> • A meaningful role keeping mission‑critical systems running smoothly<br><br>If you're ready to lead, mentor, and strengthen a modern infrastructure environment, apply now for immediate consideration.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>The Technical Sales Engineer serves as the critical link between sales, engineering, and customers. This role combines deep technical expertise with strong commercial acumen to support the sales process, deliver tailored solutions, and drive revenue growth. The ideal candidate can translate complex technical concepts into customer-focused value propositions and provide pre- and post-sales technical support.</p><p><br></p><p>Primary Duties</p><p>· Partner with sales teams to identify customer needs and develop technical solutions that align with business objectives</p><p>· Prepare technical proposals, quotations, and product configurations</p><p>· Lead technical discovery, product demonstrations, and presentations for prospective and existing customers</p><p>· Support the sales cycle from initial inquiry through contract award and implementation</p><p>· Act as a liaison between customers, sales, engineering, manufacturing, and operations</p><p>· Stay current on product capabilities, industry trends, and competitive offerings</p><p>· Track technical sales metrics and contribute to forecasting and pipeline reviews</p><p>· Identify opportunities to improve sales processes, tools, and technical documentation</p>
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail.<br><br>Responsibilities:<br>• Travel to client locations within the designated region to perform onsite audits of production devices.<br>• Conduct physical inspections of desktops and laptops currently in use.<br>• Verify the presence of necessary security and management tools on each device.<br>• Assess installed software and identify items needing further review or follow-up.<br>• Accurately document findings in accordance with provided standards and procedures.<br>• Escalate technical issues or discrepancies to internal leads as needed.<br>• Maintain clear and attentive communication and provide excellent customer service during interactions with client staff.<br>• Work independently while adhering to guidelines and ensuring consistent results.<br>• Adapt to changing client locations and schedules throughout the duration of the project.
<p>This role is responsible for installing, servicing, and repairing commercial cooking equipment to customer sites. The technician will diagnose issues, perform preventative maintenance, and ensure equipment operates safely and efficiently. They will coordinate closely with customers, the parts team, and internal departments to complete repairs, source components, and document all service activity. As our footprint continues to grow, we’re seeking a reliable technician to support our expanding Service team.</p><p><br></p><p>To apply, if not already in contact with a Robert Half Recruiter, please call Therese Grana at 609-252-9393. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, troubleshoot, and repair equipment such as ovens, mixers, proofers, dividers, sheeters, and related systems</li><li>Assemble, adjust, and test equipment in the field</li><li>Perform onsite equipment setup and operational testing</li><li>Implement customer-requested modifications</li><li>Communicate service issues and observations to internal management</li><li>Use hand tools, power tools, and testing devices to assemble and start up equipment per drawings and specifications</li><li>Work collaboratively with technicians, supervisors, engineers, suppliers, and customers</li><li>Train customer staff on proper operation, cleaning, and maintenance</li><li>Provide occasional after-hours phone or electronic support for emergency service needs</li></ul><p><strong>What We Offer</strong></p><ul><li>Full-time role with strong long-term growth potential</li><li>Hands-on technical experience in the bakery equipment industry</li><li>Continuous training and support</li><li>Competitive benefits and 401(k) match</li><li>Supportive, team-oriented work environment</li></ul><p><br></p>
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections.<br><br>Responsibilities:<br>• Travel to multiple client locations within the region to perform onsite audits of production devices.<br>• Conduct physical inspections of desktops and laptops that are actively in use.<br>• Verify the presence of required security software and management tools on each device.<br>• Review installed applications and document items requiring follow-up or further evaluation.<br>• Record findings accurately and in compliance with provided documentation standards.<br>• Escalate any issues or discrepancies to technical leads for resolution.<br>• Interact professionally with client staff to ensure smooth operations during device audits.<br>• Follow established procedures consistently while maintaining attention to detail.<br>• Provide feedback and updates to internal teams as needed.
<p>We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components.</p><p> </p><p>Key Responsibilities:</p><ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul><p><br></p>
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
We are looking for a dedicated Service Technician to join our team in Akron, Ohio. In this role, you will specialize in installing, maintaining, and troubleshooting video surveillance systems, alarms, access control systems, and other low-voltage technologies. Your work will contribute directly to ensuring the safety and security of our clients' properties.<br><br>Responsibilities:<br>• Install, maintain, and repair video surveillance systems, burglar alarms, fire alarms, and access control systems.<br>• Diagnose and resolve technical issues related to low-voltage wiring and security systems.<br>• Perform routine inspections and preventative maintenance to ensure optimal system performance.<br>• Collaborate with clients to understand their security needs and deliver tailored solutions.<br>• Adhere to industry standards and client specifications during all installations.<br>• Document all work performed, including system configurations and maintenance activities.<br>• Provide both on-site and remote technical support to address system concerns.<br>• Work closely with team members to ensure the successful completion of projects.
We are looking for a skilled Technical Business Analyst with expertise in data analysis to join our team in White Plains, New York. In this role, you will bridge the gap between business needs and technical solutions, ensuring data processes align with organizational goals. If you have a strong analytical background and experience working with data platforms and visualization tools, we encourage you to apply.<br><br>Responsibilities:<br>• Analyze and interpret complex datasets to identify trends and deliver actionable insights.<br>• Collaborate with stakeholders to gather and translate business requirements into technical solutions.<br>• Design and implement data pipelines using tools such as Python or Java to automate workflows.<br>• Optimize database performance and manage data warehousing using platforms like Microsoft SQL Server.<br>• Utilize cloud services, such as AWS or Azure, to support scalable data solutions.<br>• Develop and maintain ETL processes for efficient data extraction, transformation, and loading.<br>• Create dynamic dashboards and visualizations using tools like Tableau or Power BI.<br>• Ensure data integrity and accuracy through rigorous testing and validation.<br>• Provide technical support and training to non-technical team members.<br>• Document processes and workflows to ensure clarity and continuity.
We are looking for a motivated and detail-oriented IT Engineer I to join our team in Ada, Michigan. This contract position offers an exciting opportunity to work with cutting-edge technology, supporting endpoint management, network security, cloud infrastructure, and threat detection. If you have a passion for IT systems administration and a desire to grow your skills, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee endpoint monitoring, patch management, and automation tasks using NinjaOne for Windows and macOS environments.<br>• Manage user provisioning, group policies, and application assignments within JumpCloud directory services.<br>• Assist with device enrollment, compliance policy reviews, and troubleshooting for Microsoft Intune.<br>• Monitor and respond to security alerts in CrowdStrike Falcon Complete, documenting findings and escalating threats.<br>• Support the deployment and configuration of Cloudflare One, including client policies and access applications.<br>• Review and process firewall rule changes on FortiGate and Meraki platforms under structured guidelines.<br>• Administer Microsoft 365 services, including mailbox management, Teams configuration, and SharePoint permissions.<br>• Monitor and escalate backup job issues across Acronis, Datto, and Veeam platforms, ensuring restore verifications are conducted.<br>• Maintain accurate documentation in NinjaOne and IT Glue, including network diagrams, asset inventories, and runbooks.<br>• Participate in client onboarding projects, creating configuration documentation and ensuring smooth transitions.