We are looking for a detail-oriented Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys hands-on technical work, follows established security procedures, and takes pride in completing tasks accurately and efficiently. In this role, you will support device preparation, software setup, encryption-related processes, and service requests while collaborating with team members to meet customer requirements. The position also calls for strong problem-solving skills, steady productivity, and a customer-focused approach to technical support.<br><br>Responsibilities:<br>• Prepare hardware for customer delivery by installing required applications and completing encryption key configuration according to documented specifications.<br>• Process service and repair requests with accuracy, ensuring each item is handled in line with quality and security expectations.<br>• Provide first-level assistance to customers and coworkers by diagnosing basic hardware and software issues and resolving common technical problems.<br>• Follow established compliance and security protocols consistently when handling devices, software, and sensitive configuration activities.<br>• Track assigned work carefully, maintain an efficient pace, and ensure orders are completed correctly and on schedule.<br>• Support inventory organization by helping monitor equipment locations, stock availability, and proper allocation of materials.<br>• Collaborate with the deployment team to meet operational goals while adapting to shifting priorities and workload demands.<br>• Contribute to additional technical and departmental tasks as business needs require.
We are looking for a motivated Marketing Assistant to join a growing team in New Jersey. This contract opportunity with permanent potential is ideal for someone who wants to build hands-on experience supporting trade show and event marketing operations in a fast-paced environment. The role offers exposure to large-scale venue coordination, campaign support, and day-to-day marketing activities while providing strong potential for long-term growth.<br><br>Responsibilities:<br>• Support the planning and execution of trade show programs, including coordination for large event venues and required service orders.<br>• Assist with marketing initiatives across email outreach, direct marketing efforts, and social media activity to help promote events and services.<br>• Manage event-related administrative tasks such as scheduling, document preparation, and communication with vendors and internal teams.<br>• Prepare and maintain reports, spreadsheets, presentations, and other materials using Microsoft Office applications.<br>• Help coordinate travel bookings and logistics for events and business-related activities using designated booking tools.<br>• Track deadlines and follow up on key deliverables to keep marketing and event projects moving efficiently.<br>• Work closely with office and production teams to support show services and ensure operational details are addressed.<br>• Contribute to a collaborative environment by taking on new tasks, learning the trade show business, and supporting broader marketing needs as required.
We are looking for an experienced technology executive to lead enterprise infrastructure strategy and strengthen operational resilience across the organization in San Antonio, Texas. This role will guide technical planning, advise senior leadership on complex technology decisions, and build high-performing teams that support dependable services for schools and office operations. The ideal candidate brings deep expertise in infrastructure, cloud platforms, security frameworks, and service management, along with the ability to communicate effectively with executives and governance stakeholders.<br><br>Responsibilities:<br>• Lead the creation, maintenance, and testing of disaster recovery and business continuity strategies to reduce operational risk and support uninterrupted services.<br>• Advise executive leadership on technology direction, infrastructure priorities, and long-term investments across core technical domains.<br>• Oversee the development of operational standards, technical documentation, and internal communications that promote consistency and accountability.<br>• Establish and refine service management practices that track system performance, identify improvement opportunities, and raise service quality for schools and administrative offices.<br>• Direct infrastructure and platform initiatives involving data centers, cloud environments, virtualization, networking, and enterprise systems.<br>• Prepare and deliver updates, recommendations, and performance insights for board meetings and executive presentations.<br>• Manage audit readiness efforts by coordinating evidence collection, reviewing controls, and supporting compliance-related activities.<br>• Lead cross-functional teams and external vendors to execute technology projects, strengthen operational maturity, and drive organization-wide change.<br>• Champion the use of industry frameworks and best practices in security, project delivery, quality assurance, and systems design.
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits.<br><br>Responsibilities:<br>• Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations.<br>• Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment.<br>• Reimage workstations and install a clean operating system to prepare devices for redeployment.<br>• Help end users sign in to newly configured computers and confirm successful access to required business applications and services.<br>• Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup.<br>• Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team.<br>• Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide comprehensive desktop and PC support across main and satellite office locations.<br>• Troubleshoot and maintain printers, including high-volume and specialized label printers.<br>• Offer basic support for NetSuite and assist with related system issues.<br>• Manage and support the RingCentral communication platform.<br>• Maintain and troubleshoot security camera systems to ensure functionality.<br>• Address and resolve hardware and software issues in a Windows/Microsoft environment.<br>• Collaborate with a small IT team to ensure seamless technology operations.<br>• Travel occasionally to satellite locations to provide on-site technical support.<br>• Respond promptly to reactive troubleshooting needs in a fast-paced environment.<br>• Assist with general IT support tasks as they arise across business operations.
We are looking for a PC Technician to support onsite technology needs for a diverse range of business environments in Sacramento, California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage service visits independently, resolve technical issues across hardware and connectivity, and provide an excellent client experience. The role combines field support, device installation, and structured cabling work, with opportunities to assist in varied commercial settings including healthcare and retail locations.<br><br>Responsibilities:<br>• Complete scheduled installations, service requests, and urgent support visits at client locations within the Sacramento, California area.<br>• Diagnose and resolve entry- to mid-level technical issues involving computer hardware, network connectivity, telecommunications equipment, and end-user devices.<br>• Travel to customer sites within an assigned local radius and manage appointments effectively within designated service windows.<br>• Install, route, and terminate structured cabling, including CAT5 and CAT6, while maintaining clean and organized work areas.<br>• Coordinate with remote support teams through collaboration platforms such as Slack to troubleshoot issues and confirm next steps when additional assistance is needed.<br>• Deliver detail-oriented onsite service by communicating clearly with clients, setting expectations, and ensuring work is completed to a high standard.<br>• Support technology deployments across commercial environments such as retail locations, hospitals, dental offices, and other business facilities.<br>• Maintain accurate updates on field activity, service progress, and issue resolution while working with minimal supervision.<br>• Contribute to additional low-voltage, telephony, AV, or fiber-related tasks when project needs require broader technical support.
We are looking for a dependable PC Technician to join our team in Chicago, Illinois and provide onsite support for device preparation, deployment, and installation activities across retail environments. This Long-term Contract position is ideal for someone who enjoys hands-on technical work, stays organized in a fast-paced setting, and communicates effectively with both team members and end users. The role requires close collaboration with internal partners to help ensure equipment is configured correctly, delivered on schedule, and fully operational during rollout activities.<br><br>Responsibilities:<br>• Prepare and configure computers, peripheral devices, and related hardware for deployment to retail locations.<br>• Coordinate equipment shipments and assist with rollout scheduling to support timely store installations.<br>• Provide remote guidance to store staff and field teams during setup, activation, and issue resolution.<br>• Diagnose and resolve hardware-related problems to keep deployments on track and minimize disruption.<br>• Record service activity, ticket updates, and deployment progress using ServiceNow and Excel-based tracking tools.<br>• Manage a steady volume of support requests while maintaining accuracy, responsiveness, and follow-through.<br>• Support onsite installation tasks, including device setup, hardware connectivity, and basic cable organization.<br>• Work closely with teammates and stakeholders to ensure each deployment meets operational and technical expectations.
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment.<br><br>Responsibilities:<br>• Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site.<br>• Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge.<br>• Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks.<br>• Assist users with accessing their newly configured computers and confirm successful sign-in to required systems.<br>• Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment.<br>• Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment.<br>• Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution.<br>• Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness.<br><br>Responsibilities:<br>• Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform.<br>• Reimage workstation hardware and install a clean operating system to align devices with current technical standards.<br>• Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment.<br>• Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services.<br>• Follow established deployment procedures at each site to complete device setup accurately and efficiently.<br>• Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed.<br>• Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption.<br><br>Responsibilities:<br>• Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator.<br>• Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge.<br>• Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed.<br>• Assist employees with signing in to newly prepared devices and confirm successful access to their accounts.<br>• Move user files from cloud storage into the required organizational environment and verify availability of work-related resources.<br>• Test core applications and services after setup to ensure each user can perform daily job functions without issue.<br>• Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team.<br>• Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
We are looking for a Technical Policy Writer to support documentation efforts for a biopharma manufacturing environment in Somerset, New Jersey. This is a Contract position that will focus on developing and refining controlled procedures for a new laboratory operation while partnering closely with subject matter experts across the site. The ideal candidate brings strong technical writing experience, a solid understanding of regulated laboratory practices, and the ability to produce clear, compliant documentation in a fully on-site setting.<br><br>Responsibilities:<br>• Create, revise, and organize standard operating procedures and related controlled documents for laboratory start-up and ongoing operations.<br>• Partner with scientists, quality personnel, and other stakeholders to gather technical details and translate them into accurate, user-friendly documentation.<br>• Ensure written procedures align with Good Laboratory Practice expectations and applicable regulatory standards, including 21 CFR Part 58 requirements.<br>• Review existing content for clarity, consistency, and compliance, making updates where needed to support operational readiness.<br>• Manage document workflows and version control within established quality systems, including MasterControl when applicable.<br>• Facilitate discussions with cross-functional teams to confirm process details, resolve documentation gaps, and maintain approval timelines.<br>• Support on-site documentation needs five days per week while helping maintain a consistent format and writing standard across procedures.
<p>We are seeking a highly motivated <strong>Technical Business Analyst</strong> to bridge the gap between business needs and technology solutions. This individual will partner with stakeholders, product teams, and engineering to gather requirements, define system functionality, and support the delivery of scalable, data-driven solutions.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Collaborate with business stakeholders to gather, analyze, and document detailed requirements</li><li>Translate business needs into functional and technical specifications for development teams</li><li>Facilitate workshops, stakeholder interviews, and requirements sessions</li><li>Work closely with engineering, QA, and product teams throughout the SDLC</li><li>Create user stories, process flows, wireframes, and acceptance criteria</li><li>Support system integration efforts, APIs, and data mapping initiatives</li><li>Perform gap analysis, root cause analysis, and recommend process improvements</li><li>Assist in UAT planning and execution, ensuring solutions meet business objectives</li><li>Document current and future-state processes and system workflows</li><li>Act as a liaison between technical teams and non-technical stakeholders</li></ul><p> </p><p><br></p><p><br></p>
We are looking for an IT Engineer to support and evaluate the technology environment in California. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can investigate current systems, identify improvement areas, and help strengthen day-to-day infrastructure performance. The role combines desktop support, technical assessment, and practical problem-solving across user systems, directories, and network-connected assets.<br><br>Responsibilities:<br>• Review the existing IT environment to identify operational gaps, technical risks, and opportunities for improvement.<br>• Perform asset tracking and verification activities to help maintain accurate inventory records for hardware and related equipment.<br>• Conduct testing across workstations, systems, and network components to confirm functionality and uncover issues affecting performance.<br>• Provide desktop and help desk support by resolving user-reported incidents, troubleshooting Windows-based devices, and managing service requests.<br>• Administer and support Active Directory and Azure Active Directory user access, account maintenance, and related system tasks.<br>• Document findings and develop practical remediation recommendations to improve system stability, support processes, and overall IT operations.<br>• Assist with network-related troubleshooting by evaluating connectivity issues and reviewing topology information to support efficient resolution.<br>• Contribute to technical planning efforts related to transitioning away from the current organizational structure or environment as needed.
We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.<br><br>Responsibilities:<br>• Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.<br>• Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.<br>• Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.<br>• Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.<br>• Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.<br>• Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.<br>• Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.
<p>We are looking for an experienced Technical Lead to lead the company’s technology function in Cincinnati, Ohio. This role will shape IT direction at a leadership level while staying closely involved in day-to-day systems, security, and platform performance. The ideal candidate brings strong technical depth, sound business judgment, and the ability to turn operational needs into reliable, scalable technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Shape and execute the organization’s technology roadmap to support long-term business priorities and operational goals.</p><p>• Direct the performance and reliability of infrastructure, enterprise systems, and cloud environments while coordinating service delivery through external technology partners.</p><p>• Strengthen the company’s security posture by leading cybersecurity efforts focused on risk reduction, compliance, and business continuity.</p><p>• Administer the Microsoft 365 ecosystem, including identity controls, collaboration tools, access management, and security settings.</p><p>• Guide the governance, scalability, resilience, and cost efficiency of cloud platforms, including backup and recovery planning.</p><p>• Oversee architecture decisions and deployment approaches for hosted applications and business services to ensure stability and future growth.</p><p>• Support the ongoing effectiveness of Microsoft Dynamics 365 Business Central to improve workflows and overall operational performance.</p><p>• Manage technology needs related to website launches, digital commerce platforms, and connected business applications.</p><p>• Work closely with internal stakeholders, developers, and third-party vendors to deliver practical solutions and evaluate emerging tools such as AI-enabled technologies.</p>
We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. <br><br>Responsibilities:<br><br>• Conduct regular inspections of security systems to identify and resolve issues<br>• Maintain and repair access control systems, ensuring their optimal functionality<br>• Regularly update and maintain customer records in the system<br>• Perform programming tasks as necessary to ensure the effectiveness of security systems<br>• Handle customer inquiries promptly and professionally<br>• Stay updated with the latest industry trends and advancements in security systems<br>• Adhere to OSHA 10-Hour safety regulations in all tasks<br>• Work with integrated hardware and intercom systems to ensure seamless security operations<br>• Install and maintain CCTV and alarm systems according to customer needs.
We are looking for a Service Technician to join a detail-oriented Services team in Irmo, South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on field work supporting low-voltage, security, and network infrastructure systems. In this role, you will troubleshoot, repair, and maintain cabling and device installations across a range of client environments while contributing to safe, high-quality service delivery.<br><br>Responsibilities:<br>• Diagnose, repair, and maintain low-voltage systems, including component cabling, category cabling, fiber connections, and related network infrastructure.<br>• Install and support access control equipment, including door hardware and connected security devices, to ensure reliable site functionality.<br>• Service and maintain video surveillance systems, performing inspections, adjustments, and corrective work as needed.<br>• Build, modify, and maintain cable pathways that support security and communication systems in commercial environments.<br>• Work independently on service calls or coordinate with onsite leadership and team members on more complex assignments.<br>• Keep company-issued tools, materials, and equipment in good working order and ready for daily field use.<br>• Follow established safety procedures and field best practices while working in active job sites, equipment areas, and outdoor conditions.<br>• Assist with additional service and installation tasks as business needs require while supporting overall team success.
<p>We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access.</p><p>• Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users.</p><p>• Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates.</p><p>• Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff.</p><p>• Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency.</p><p>• Create and refine knowledge articles, support documentation, and frequently asked questions for common issues.</p><p>• Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities.</p><p>• Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action.</p><p>• Follow established IT policies, security expectations, and operational procedures in all support interactions.</p>
<p>**Active A+ is required for consideration**</p><p><strong>**SHIFT: Wednesday - Sunday 7:00am - 4:00pm**</strong></p><p><br></p><p>We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas.</p><p>• Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use.</p><p>• Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices.</p><p>• Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional.</p><p>• Perform hardware replacements, device setup, and system validation to minimize downtime for users.</p><p>• Respond to service requests and technical incidents with a focus on timely resolution and clear communication.</p><p>• Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting.</p>
<p>We are seeking an experienced <strong>Telecom Engineer</strong> with strong expertise in <strong>Cisco Webex Calling</strong> and enterprise telephony environments. This role will be responsible for administering and supporting voice systems, including <strong>creating stations, work groups, and call center groups</strong>, as well as leading troubleshooting efforts across telecom operations. The ideal candidate is a hands-on technical professional who can drive issue resolution, support end users, and help optimize call flow and voice infrastructure performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support telecom systems with a focus on <strong>Cisco Webex Calling</strong></li><li>Create, configure, and manage <strong>stations</strong>, <strong>work groups</strong>, and <strong>call center groups</strong></li><li>Provision users, assign devices, manage extensions, and maintain calling features</li><li>Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis</li><li>Monitor system performance and ensure reliable voice service delivery across the organization</li><li>Collaborate with IT teams, vendors, and business stakeholders to resolve complex telephony issues</li><li>Support call routing, auto attendants, hunt groups, and contact center-related configurations</li><li>Document telecom processes, changes, and troubleshooting procedures</li><li>Assist with telecom upgrades, migrations, and ongoing system improvements</li><li>Provide technical guidance and leadership during incidents and service-impacting events</li></ul>
We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Telecom Engineer with a background in call center, telecom, VoIP, Genesys, Cisco WebEx, Call Agents, MDM, Networking, etc. If this sounds like your background, then this Telecom Engineer role is for you. For this opportunity, you will work remotely with travel in the San Diego, CA area.</p><p><br></p><p><strong>Position</strong>: Telecom Engineer</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: VoIP, Call Center Software, MDM, API, Voice/Call Agents</p><p><strong>Onsite/Remote</strong>: <em>Remote + Travel</em></p><p><strong>Company:</strong> Healthcare</p><p><br></p><p><strong>Notes:</strong></p><ul><li>Why Open: Grown immensely as a business – need to keep up to support the growth. Added / turned on new stuff – applications and features that they need supported </li><li>Genesys was implemented for the call center</li><li>Cisco was implemented for WebEx / VoIP phone systems (deprecating Mitel systems) – Migrating Mitel to WebEx</li><li>Verizon Provider for the user cell phone systems (some AT&T)</li><li>Intune used to manage Verizon phones / mobile devices</li><li>Support customers on both telecom / mobile phone systems</li><li>Provider / vendor / 3rd-party management (ISPs / service providers)</li><li>Want to create scripts, integrate APIs, automate call flows (IVR)</li><li>Create agent scripts (AI voice agents), conversational AI features </li><li>Support call routing logic, call flow issues, integrated platforms</li><li>Reporting Tools (use Bight Metrics + ISI) – create custom dashboards and generate reports on volume/activity/data</li><li>Resolve complicated/advanced tickets (receive ~1000 tickets/year but they are multi-step / layered requests that take a while to resolve) | Gabe/Mike close 100 tickets/month on average</li><li>50% Ticketing (Genesys, Mitel, Intune, Cisco, Cell Phone Issues, Provider Issues, Inbound/Outbound call resolutions, reporting, legacy break/fix, unable to dial, no connectivity on calls, headset malfunction, etc.)</li><li>50% Projects (i.e. Mitel to WebEx migration) | already 50% of the way through the project</li></ul>
<p>Our growing client is seeking a customer-focused <strong>Tier 1 Helpdesk Analyst</strong> to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including <strong>Active Directory, Azure, Microsoft 365, and telephony systems</strong></li><li>Perform user and device support using <strong>Entra ID (Azure AD) and Intune</strong>, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support <strong>Windows desktops and Windows Server environments</strong></li><li>Assist with routine infrastructure tasks such as <strong>system reboots, backups, and basic maintenance</strong></li><li>Provide initial support or exposure to <strong>Hyper‑V environments and SQL maintenance tasks</strong>, escalating as needed</li><li>Identify, assign, and escalate <strong>security-related tickets</strong> to the appropriate teams</li><li>Support and escalate network-related issues involving <strong>Cisco switches and Fortinet firewalls</strong></li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul><p><br></p>
Are you passionate about technology, manufacturing and building impactful relationships? Join our dynamic team as a Technical Sales Specialist, where your entrepreneurial spirit and client-orientation can truly shine. In this role, you’ll act as a key connector between new business opportunities and our market-leading solutions—directly influencing our company’s growth and our clients’ success. What You’ll Do: Forge lasting partnerships with new and existing customers—discover their needs, and creatively unlock new business opportunities. Prepare compelling quotes and proposals that win clients’ trust and align with their goals. Be our ambassador at industry trade shows, conferences, and seminars—network, share our story, and broaden our reach. Visit customers on-site to solve problems, ensure their satisfaction, and spark new projects. Keep our CRM (Salesforce) and order systems up-to-date, ensuring smooth operations from pitch to production. Partner closely with our engineering teams—helping transition prospects to happy, loyal customers by solving technical challenges together. Monitor market trends and deliver insights to leadership, helping us stay ahead and identify new growth avenues. Review contracts with a sharp eye for detail—terms, conditions, and export compliance are part of your toolkit. Oversee billing and coordinate shipping activities, ensuring top-tier customer service and expectations are always met. What Makes This Role Exciting: You’ll be joining a collaborative, forward-thinking culture where your ideas matter. Your work will fuel innovation and help shape the future of our company and our clients’ businesses. You’ll interact with diverse teams, learn from talented experts, and gain exposure across technical and commercial domains. detail oriented growth and development opportunities are not just offered—they’re encouraged. Posted by director of staffing Scott G. Moore (Reply here and connect with me on LinkedIn also!)
We have an immediate opportunity for an Opto-Mechanical Engineer to lead the design, analysis, and integration of sophisticated systems used in advanced hardware platforms. You will be responsible for the full lifecycle of opto-mechanical components, ensuring high-reliability performance in demanding environments. <br> Key Responsibilities Precision Design: Develop opto-mechanical systems, including high-performance optical components, robust mechanical structures, and micro-positioning alignment mechanisms. Cross-Functional Integration: Serve as the primary technical bridge between mechanical and optical engineering teams to integrate complex assemblies into larger hardware platforms. Performance Validation: Ensure designs meet stringent optical performance requirements and maintain compatibility with integrated electronic and structural systems. Hands-on Alignment: Lead onsite precision alignment, mounting, and stabilization efforts for sensitive hardware. Testing & Metrology: Develop and execute comprehensive validation plans, performing reliability testing to ensure functionality under extreme specifications. Technical Analysis: Conduct rigorous optical and mechanical analysis to optimize system performance and mitigate the risk of assembly failure. Technical Documentation: Prepare and maintain detailed design specifications, test reports, and technical manuals to ensure scalability and maintainability. Project Oversight: Manage timelines, resources, and budgets for specialized engineering tasks within a fast-paced environment Qualifications Education: Bachelor’s degree in Mechanical Engineering, Optical Engineering, or a related field (Master’s or PhD preferred). Industry Experience: At least five years of experience designing and building opto-mechanical systems in a high-precision manufacturing or aerospace environment. Optical Design Software: Minimum 2 years of experience with Zemax (CodeV acceptable) and basic proficiency in stray light analysis (FRED, LightTools, or similar). Fiber Optics Expertise: Advanced skills in cleaving, splicing, core-alignment, high-density routing, and link engineering/loss budgeting. Mechanical CAD: Proficiency in CAD for structural design and integration. Metrology Skills: Practical experience with interferometry, autocollimators, and precision measurement tools. Theoretical Knowledge: * Strong understanding of optical surface fabrication and polishing techniques. Applied knowledge of Seidel, Zernike, and chromatic aberrations. Leadership: Demonstrated ability to instruct and mentor technicians and entry level engineers in a rapidly evolving development environment.