<p>Robert Half has an exciting opening for a Claims Business Analyst with an Insurance client based here in Tampa, FL.</p><p>Position kicks off on-site for initial onboarding period, before then becoming a permanent HYBRID schedule (Must be local to Tampa Bay area).</p><p>Compensation ranges $90-110K depending on experience (years as BA, years in P& C/Insurance/Banking)</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p><br></p><p><strong>TOP Skills/Experience Looking for:</strong></p><ul><li>Business Analyst experience in the Property & Casualty Insurance industry (or Banking)</li><li>Experience w/ Guidewire Software and ClaimCenter</li></ul><p><strong>Summary:</strong></p><p>The Claims Business Analyst will work with stakeholders across the enterprise to deliver business solutions that meet the needs of the stakeholders and the organization. This role involves gathering and documenting business requirements, answering questions from Developers and Quality Analysts, performing systems analysis and testing, and managing project priorities. Additionally, the Claims Business Analyst will be responsible for UI based configuration changes, demos of functionality to the business, and developing relationships with members of the Claims management team. </p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Elicit and document detailed business requirements for systems necessary to administer claims in accordance with established rules, configurations , and guidelines</li><li>Create and maintain documentation on system functionality</li><li>Assist with development and execution of test cases to ensure system changes meet business requirements by partnering with Quality Analysts as needed</li><li>Perform systems analysis and testing to identify and resolve application system problems</li><li>Coordinate changes and ensure proper communication and demos to the business with internal departments such as Claims, Customer Service, Finance as well as external customers</li><li>Configure system changes and ensure they are implemented correctly</li><li>Collaborate with Development team and other departments to ensure seamless integration and functionality of system changes</li></ul>
We are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.<br><br>Responsibilities:<br>• Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.<br>• Manage and support mobile devices approved by the organization, ensuring efficient functionality.<br>• Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.<br>• Install, configure, and maintain application software, ensuring optimal usability and performance.<br>• Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.<br>• Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.<br>• Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.<br>• Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.<br>• Provide leadership in technical problem-solving and offer guidance to team members.<br>• Collaborate with teams to ensure reliable backup solutions and system configurations.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
We are looking for an experienced Business Systems Analyst to join our team in Miami, Florida. In this long-term contract position, you will play a key role in supporting and enhancing Workday Financials, managing data integrity within financial systems, and collaborating with cross-functional teams to optimize business processes. This opportunity is ideal for someone with a strong attention to detail and a solid background in Workday and business analysis.<br><br>Responsibilities:<br>• Configure, troubleshoot, and enhance Workday Financials, including managing biannual release updates.<br>• Oversee change requests within Workday using the ServiceNow ticketing system.<br>• Collaborate with IT Application Support to implement system modifications and improvements.<br>• Work closely with the Workday team and end-users to identify process needs, implement changes, and share best practices.<br>• Perform ad hoc tasks in Workday as directed by the Workday Product Owner.<br>• Participate in ledger-related projects, contributing to design, configuration, and testing activities.<br>• Ensure the accuracy and integrity of data within financial data marts.<br>• Partner with end-users and IT teams to develop solutions for database and system processes.<br>• Collect, analyze, and interpret operational data to diagnose issues and recommend resolutions.<br>• Comply with federal and state regulations, including anti-money laundering laws, and adhere to organizational policies.
We are looking for an experienced Azure Architect to join our team in Johns Creek, Georgia. In this long-term contract position, you will play a key role in designing and implementing secure, scalable, and high-performance cloud solutions tailored to business needs. This role requires a deep understanding of Azure technologies and a strong ability to collaborate across teams to ensure optimal infrastructure performance and security.<br><br>Responsibilities:<br>• Design and develop scalable, secure, and efficient Azure cloud solutions to meet organizational requirements.<br>• Manage Azure resources using tools such as Terraform and Azure templates to ensure infrastructure reliability.<br>• Collaborate with network and security teams to implement robust identity and access management, network security, and data protection measures.<br>• Monitor and optimize cloud performance using tools like Azure Monitor, Log Analytics, and Application Insights.<br>• Create automation workflows for deployments and operational tasks, including integration with ServiceNow APIs.<br>• Ensure compliance with industry standards and best practices for cloud security and operations.<br>• Provide technical guidance and expertise to teams, fostering best practices in cloud architecture and engineering.
Robert Half has an excellent career opportunity for an articulate, highly skilled Human Resources Assistant supporting a client-based Ann Arbor MI in the Hospitality industry. This position is based in a dynamic and fast-paced environment. All candidates will be required to take a typing test. Must be able to work 8:30am - 5:30pm. This role is mainly on-site Monday-Thursday and will be remote on Fridays. Pay up to $21/hr. <br><br>Summary: This position is responsible for supporting all team members regarding general Human Resources and Payroll inquiries via telephone, chat, and email. This position will take necessary investigative measures to assist the caller in resolving the issue. This position requires strong communication skills, the ability to adhere to company policy and procedures, and the ability to multi-task.<br><br>RESPONSIBILITIES AND DUTIES as the Human Resources Assistant:<br><br>Act as first point of telephone and email contact for all 14,000+ corporate team members regarding general Human Resources and Payroll inquiries.<br>• Answer incoming calls from all team members within agreed SLA.<br>• Respond and resolve e-mails within written SLA. Triage the incoming e-mails between Level 1, Level 2, Benefits, and Payroll.<br>• Document each call and e-mail into call tracking software, by subject, call type, and priority.<br>• Answer inquiries and troubleshoots cases based on department SOPs and legal guidelines.<br>• Use Peoplesoft, Pulse, and ServiceNow resources to investigate the situation based on details provided by the team member and within our systems of record.<br>• If a case cannot be resolved at first point of contact, make an assignment for the correct department and escalate, or provide the caller with the correct contact information to assist in resolving their inquiry.<br>Enter employee data into Pulse (Store POS system and employee record database)<br>• Manage alert for employee data entry transactions in Pulse. Complete necessary updates to Pulse based on priority assigned.<br>• Escalate unverified Pulse issues to Level 2.<br><br>Process Leave of Absence cases<br>• Create tickets from enquiries or form completions within Service Now for the LOA specialist to process<br>• Send out packets and leave updates to team members and HRBPs<br>• Provide updates, benefits information, and contact information to team members on a leave of absence, when needed.<br><br>Improving existing processes<br>• Actively giving feedback on creating or improving current processes.<br>• Documenting processes that can be improved on.<br><br>Complete ad-hoc projects<br>• Participate in HR initiatives on a project basis<br>• Review project work with HR-Operations Management and identify efficiencies learned<br>• Communicate progress on project work to HR-Operations Management<br><br>QUALIFICATIONS<br>• Associate degree or equivalent work experience.<br>• 2+ years support HR in some capacity is a must<br>• Excellent phone communication skills<br>• Solid written communication skills<br>• Must have a strong customer service focus<br>• Attention to detail<br>• Bilingual in English/Spanish preferred<br>• Knowledge of human resources and/or payroll processes is a plus
We are looking for a skilled Security Analyst to join our team in Woodland Hills, California. In this role, you will play a crucial part in safeguarding our organization's digital infrastructure, identifying vulnerabilities, and responding to security incidents. This position offers the opportunity to work with cutting-edge tools and technologies while contributing to the development of robust cybersecurity strategies.<br><br>Responsibilities:<br>• Monitor and respond to security alerts using tools such as Microsoft Defender, Azure Sentinel, and Palo Alto Cortex.<br>• Conduct vulnerability scans and assessments to identify and remediate potential risks.<br>• Analyze and investigate security incidents, isolating affected systems and accounts to mitigate threats.<br>• Manage log analysis and queries using SIEM tools to ensure effective threat detection.<br>• Collaborate with cross-functional teams to implement security policies and standards.<br>• Perform application assessments, risk evaluations, and propose mitigation strategies.<br>• Lead phishing awareness campaigns and training initiatives to enhance organizational security.<br>• Participate in on-call rotations to address critical security incidents and ensure system integrity.<br>• Review and evaluate emerging technologies to identify opportunities for security enhancements.<br>• Provide recommendations to senior leadership based on findings from security tools and assessments.
<p><strong>Position Overview</strong></p><p>The <strong>IT Asset Manager</strong> will be responsible for tracking, managing, and optimizing all IT assets, including hardware, software, licenses, and vendor contracts. This role ensures assets are used efficiently, compliant with licensing agreements, and aligned with the organization’s operational and financial goals.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain an accurate inventory of IT hardware, software, and licenses across all facilities.</li><li>Manage the full lifecycle of IT assets: procurement, deployment, maintenance, and disposal.</li><li>Oversee software licensing compliance and ensure renewals are managed proactively.</li><li>Partner with vendors to negotiate contracts, warranties, and support agreements.</li><li>Collaborate with Finance and Procurement on budgeting, forecasting, and cost optimization.</li><li>Develop policies, standards, and processes for IT asset management.</li><li>Ensure secure and compliant asset disposal to protect organizational data.</li><li>Provide regular reports on asset utilization, costs, and compliance status.</li><li>Support IT audits by maintaining accurate and auditable records.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).</li><li>3+ years of experience in IT Asset Management, IT operations, or procurement.</li><li>Experience with ITAM tools (ServiceNow, Lansweeper, SCCM, or similar).</li><li>Knowledge of software licensing models and vendor management.</li><li>Familiarity with ITIL/IT Service Management best practices.</li><li>Strong organizational, analytical, and negotiation skills.</li><li>Experience in healthcare IT and HIPAA compliance preferred.</li></ul><p><br></p>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p><strong>Job Title:</strong> Senior CRM Business Analyst</p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $140K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul><p><br></p>
<p>Robert Half is seeking a <strong>skilled Server Administrator</strong> with experience in <strong>Microsoft 365 migrations, VMware environments, and cloud/server infrastructure</strong>. This role supports a critical IT environment with responsibilities spanning systems administration, cloud deployments, backup solutions, and collaboration with technical teams.</p><p><br></p><p><strong>Contract Duration:</strong> 6 months (potential to extend)</p><p> <strong>Schedule:</strong> Monday – Friday, 8am–5pm</p><p> <strong>Location:</strong> Hybrid in Seattle, Washington</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Microsoft 365 & Cloud Platform Management:</strong></p><ul><li>Lead or support enterprise migrations to Microsoft 365, including Exchange Online, SharePoint Online, and OneDrive for Business.</li><li>Administer Microsoft 365 tenant settings, including security and compliance (DLP, MFA, etc.).</li><li>Support Teams administration and SharePoint permissions.</li><li>Provide Tier 2/3 support for M365-related issues and assist end-user training/documentation.</li></ul><p><strong>VMware & Virtualization:</strong></p><ul><li>Administer and maintain VMware vSphere environments (configuration, patching, tuning).</li><li>Manage virtual machines and monitor host/server health for high availability.</li></ul><p><strong>Server & Infrastructure Support:</strong></p><ul><li>Maintain physical and virtual Windows server environments.</li><li>Administer and troubleshoot Active Directory, Group Policy, DNS, and DHCP.</li><li>Deploy and support physical server hardware (Dell, HP, Lenovo, etc.).</li></ul><p><strong>Cloud Deployments & Backup Solutions:</strong></p><ul><li>Assist in planning and executing cloud/hybrid infrastructure projects (Azure, AWS, or private cloud).</li><li>Manage document and system backup solutions (e.g., Veeam, Commvault).</li><li>Perform routine backup testing and disaster recovery planning.</li></ul><p><strong>System Monitoring & Documentation:</strong></p><ul><li>Monitor performance, respond to system alerts, and patch systems to ensure uptime.</li><li>Document procedures, maintenance plans, and system changes</li></ul>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p><strong>SOC Engineer</strong></p><p><strong>Location</strong>: Washington DC</p><p><strong>Clearance: Public Trust (Must be eligible)</strong></p><p><strong>Duration: </strong>6-month Contract to Hire</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a skilled and motivated SOC Engineer to join our cybersecurity operations team. This role is focused on engineering data feed solutions for the Security Operations Center (SOC), implementing SOAR capabilities, and ensuring the health and performance of data integrations through collaboration across technical teams.</p><p>The ideal candidate will bring deep cybersecurity expertise, particularly in network security, SIEM/SOAR platforms, incident response, and threat detection. This position also serves as the backup SOC Lead, stepping in to manage operations, escalations, and leadership communications during critical incidents when the primary lead is unavailable.</p><p><strong>Key Responsibilities</strong></p><ul><li>Microsoft Sentinel Engineering: Maintain and optimize Microsoft Sentinel SIEM/SOAR solutions in accordance with client needs and federal compliance standards.</li><li>Data Integration: Configure and manage log/data feeds from various sources including Fluent Bit, Windows Events, M365, cloud services, and endpoint/security platforms.</li><li>Parsing & Normalization: Develop and refine log parsing rules using Regex, DCRs, and custom transformations to ensure accurate data ingestion.</li><li>SOAR Development: Build automation and orchestration workflows using Microsoft Logic Apps, Azure Functions, and PowerShell/Python scripting.</li><li>Threat Detection Engineering: Design and tune analytic rules, UEBA, dashboards, and reports to enhance threat detection and response capabilities.</li><li>Cross-Team Collaboration: Work closely with network, endpoint, cloud, and IT operations teams to onboard new data sources and improve SOC functionality.</li><li>Documentation & Training: Create and maintain documentation for SOC architecture, onboarding processes, and automation playbooks; train SOC analysts on new tools and procedures.</li><li>Process Improvement: Conduct gap analyses and recommend enhancements to SOC capabilities and maturity.</li><li>Incident Response Support: Provide Tier 3 support and assist in complex investigations as needed.</li></ul>
