<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>Are you a personable detail oriented individual with excellent communication skills and the ability to keep an office running smoothly? Robert Half is seeking dynamic Front Desk Coordinators for ongoing opportunities with our clients in various industries. If you thrive in a customer-facing environment and enjoy being the first point of contact for an organization, we want to connect with you! </p><p> Key Responsibilities: Reception Duties: Greet visitors and clients with a warm, detail oriented demeanor, ensuring they feel welcomed and attended to. Inbound Communication Handling: Answer and direct incoming calls, emails, and inquiries promptly while ensuring clarity and accuracy. Scheduling: Manage appointment calendars for staff and leadership, ensuring seamless scheduling and meeting coordination. Office Management: Assist with office supply ordering, tracking inventory, and vendor coordination to support smooth operations. Document Handling: Manage and organize correspondence, paperwork, and scheduling systems with precision and attention to detail. Customer Service Support: Work closely with internal teams to relay information and resolve customer requests efficiently. Administrative Support: Provide general administrative assistance such as filing, data entry, or special projects as needed.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
<p>Our company is currently seeking to hire a qualified and experienced Customer Service Representative to join our team. The successful candidate will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.</p><p>Responsibilities will include:</p><ol><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ol><p><br></p>
Manage the preparation and review of the quarterly and annual federal income tax and non-federal tax provisions for financial statements.<br>Prepare and file federal and state income tax returns and estimates for consolidated group. Determine taxability and treatment of items related to new subsidiaries, LLCs, etc. Calculate and record tax return true-ups and provide explanations as needed.<br>Prepare annual federal income tax and non-federal tax forecasts for BML and its subsidiaries.<br>Coordinate communications with all tax authorities as required.<br>Responsible for the premium tax return processes, including maintaining detail of Guaranty Fund Assessments. Will prepare premium tax returns using TriTech and Optins software.<br>Coordinate and review all municipal tax filings of the company.<br>Reconcile Guaranty Fund Assessment account and Premium Tax Receivable account on a quarterly basis. Reconcile State Tax Withholding accounts for Third Party Sick pay on a monthly basis. <br>Serve as Third Party Benefits subject matter expert. Includes quarterly and annual filings and responding to notices and inquiries from taxing authorities and other departments at the company. <br>Prepare and e-file information returns to Hacienda Department of Revenue. Serve as company contact for Puerto Rico tax issues.<br>Oversee and manage the company’s reporting requirements for informational returns that include Forms 1099-R, 1099-INT, 1099-MISC, 1099-NEC (income for convention attendees, policy exchanges, surrenders, etc.) as well all reporting requirements for Puerto Rico. Coordinate with IT and other departments in assembling the data required for 1099 reporting and the filing thereof. Lead all communication efforts with the company’s third party service provider (SOVOS).<br>Responsible for quarterly reporting on tax exhibts and quarterly tax estimates<br>Responsible for tax budget provision and tax budget exhibits<br>Perform tax research when appropriate and act as the tax expert for internal stakeholders. <br>Lead tax software implementation <br>Perform other related duties as assigned
<p>Robert Half is working with a client seeking a dedicated Customer Service Representative to join their team. This role is ideal for someone who enjoys problem-solving, has strong communication skills, and is committed to delivering excellent service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, and inquiries from customers in a professional manner</li><li>Provide accurate information regarding products, services, and company policies</li><li>Resolve customer issues, escalating complex problems as needed</li><li>Document customer interactions and update records in the system</li><li>Process orders, returns, and account updates as required</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul><p><br></p>
<p>We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Anaheim, California. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by addressing inquiries, managing orders, and maintaining accurate account information. This is an exciting opportunity to contribute to a dynamic team while developing your customer service expertise.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and provide accurate information to address customer inquiries.</p><p>• Communicate updates regarding order statuses, shipping delays, and other relevant details.</p><p>• Update and maintain customer account information to ensure data accuracy.</p><p>• Provide exceptional service in both inbound and outbound customer interactions.</p><p>• Collaborate with team members to resolve customer concerns effectively.</p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. </p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p>
<p>Our company is currently seeking to hire a qualified and experienced Customer Service Representative to join our team. The successful candidate will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.</p><p>Responsibilities will include:</p><ol><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ol><p><br></p>
<p>We are looking for a detail-oriented and organized Receptionist to join our team in Mt. Pleasant, South Carolina. This contract to permanent position offers an exciting opportunity to be the first point of contact for visitors, manage administrative tasks, and support daily office operations. The ideal candidate will bring excellent communication skills and a proactive approach to ensuring the office runs smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors with courtesy and attention to detail.</p><p>• Manage a multi-line phone system, including answering and directing calls efficiently.</p><p>• Perform accurate data entry and maintain organized records.</p><p>• Coordinate email correspondence and respond promptly to inquiries.</p><p>• Schedule appointments and maintain calendars for office staff.</p><p>• Prepare reports and assist with additional administrative tasks as needed.</p><p>• Organize and maintain filing systems to ensure easy access to information.</p><p>• Uphold detail-oriented phone etiquette in all interactions.</p><p>• Collaborate with team members to ensure seamless office operations.</p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. </p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p><p><br></p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.</p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems</p><p><br></p>
<p>Do you thrive in customer-facing roles and enjoy being the first point of contact for visitors and clients? Our client is seeking a friendly and organized <strong>Part-Time Receptionist</strong> to provide front desk support and help maintain a welcoming office environment. If you have great communication skills and enjoy working in a professional setting, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Part-Time Receptionist, your duties will include:</p><ul><li><strong>Front Desk Operations:</strong> Greet visitors warmly, answer incoming calls, and direct inquiries to the appropriate person or department.</li><li><strong>Administrative Tasks:</strong> Assist with tasks such as filing, data entry, and distribution of mail and packages.</li><li><strong>Scheduling Support:</strong> Manage meeting room bookings and coordinate calendars for staff as required.</li><li><strong>Customer Service:</strong> Respond to inquiries both in person and over the phone in a professional and courteous manner.</li><li><strong>Office Organization:</strong> Maintain the front desk area and ensure it is clean and organized.</li><li><strong>Miscellaneous Duties:</strong> Provide support for additional tasks and projects assigned by management.</li></ul><p><br></p>
<p>We are looking for a dedicated and customer-focused <strong>Bilingual French Canadian</strong> Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively.</p><p>• Recommend and promote products or services that align with customers' needs, contributing to brand growth.</p><p>• Document customer details and inquiries accurately in company databases for future reference.</p><p>• Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances.</p><p>• Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings.</p><p>• Share valuable feedback and observed trends with management to improve customer service processes.</p><p>• Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime.</p>
<p>Do you excel at delivering outstanding customer experiences and creating meaningful connections? Are you fluent in Spanish and English with a talent for problem-solving and fostering customer loyalty? Our client is seeking a Spanish Bilingual Customer Experience Specialist to provide exceptional service to a diverse customer base. This role blends communication, empathy, and efficiency, allowing you to support customers and contribute to the success of a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Deliver excellent service by answering inquiries, resolving issues, and offering solutions to customers via phone, email, and other communication platforms—both in Spanish and English.</li><li><strong>Problem-Solving:</strong> Actively listen to customer concerns and address them with empathy, patience, and efficiency while providing clear guidance.</li><li><strong>Bilingual Support:</strong> Serve as the primary contact for Spanish-speaking customers, ensuring cultural sensitivity and effective communication.</li><li><strong>Data Management:</strong> Maintain accurate records of customer interactions and resolutions using CRM systems.</li><li><strong>Feedback Collection:</strong> Capture customer feedback and identify trends to help improve processes and service delivery.</li><li><strong>Collaborative Communication:</strong> Partner with internal departments to escalate issues, streamline workflows, and align customer needs with company goals.</li><li><strong>Customer Retention:</strong> Build rapport with repeat customers, maintaining relationships that foster satisfaction and loyalty.</li><li><strong>Brand Representation:</strong> Uphold the organization’s mission, values, and reputation in your interactions with customers.</li></ul><p><br></p>
We are looking for a friendly and organized Customer Service/Receptionist to join a healthcare facility in Flint NT, Michigan. In this Contract position, you will play a key role in welcoming visitors, managing inquiries, and assisting with administrative tasks to ensure smooth operations. The ideal candidate is reliable, detail-oriented, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors as they arrive, determine their needs, and direct them to the appropriate departments.<br>• Document interactions and communications thoroughly to maintain accurate records.<br>• Schedule appointments, make reminder calls, and follow up with patients who miss scheduled visits.<br>• Update and manage Electronic Medical Records as required.<br>• Handle incoming calls using a multi-line phone system, providing solutions or routing inquiries appropriately.<br>• Distribute mail, maintain office supplies, and perform general clerical tasks.<br>• Type correspondence, reports, and other documents with accuracy.<br>• Assist with special projects and additional administrative duties as assigned.<br>• Provide exceptional customer service by addressing inquiries with patience and professionalism.
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in assisting customers and managing inquiries within the healthcare industry. This is an excellent opportunity to showcase your communication skills while contributing to a dynamic and supportive environment.<br><br>Responsibilities:<br>• Handle incoming and outgoing calls with professionalism and efficiency.<br>• Respond to customer inquiries and resolve issues in a timely manner.<br>• Accurately process orders and maintain detailed records in electronic medical systems.<br>• Utilize basic medical terminology and abbreviations to ensure clear communication.<br>• Collaborate with team members to provide seamless customer service.<br>• Manage email correspondence and address customer concerns effectively.<br>• Maintain a thorough understanding of healthcare-related processes to deliver accurate information.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Build positive relationships with customers through empathy and active listening.<br>• Adapt to evolving customer needs and organizational requirements with flexibility.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>Livermore construction client is looking for a temporary to hire onsite Receptionist.</p><p><br></p><p>Duties will include answering phones, greeting internal and external customers, keeping the front office clean. Phones can get busy on bid days. Filing both hard and soft copy files.</p><p><br></p><p>The ideal person will be warm and welcoming and enjoy providing great customer service and being the face of the company.</p><p><br></p><p>Basic computer skills and knowledge of standard office equipment.</p><p><br></p><p>This is an entry level position but there is room for growth and to grow within the position. If you are interested in this role, submit your resume ASAP!</p>
<p>We are looking for a diligent General Office Clerk to join our team on a contract basis in Bronx, New York. This position requires a reliable individual with strong organizational skills who can assist with administrative and clerical tasks to ensure smooth daily operations. </p><p>Responsibilities:</p><p>· Completes data entry for all work orders</p><p>· Create and close out work orders in system.</p><p>· Creates and maintains files.</p><p>· Additional clerical duties and responsibilities as assigned.</p>
<p>Robert Half is seeking a Customer Service Representative for our client in New Orleans, Louisiana. This short-term contract to full time position requires a detail-oriented individual with experience in call center operations and strong communication skills. The ideal candidate will contribute to resolving customer inquiries efficiently while gaining knowledge of housing programs such as Tax Credit and Voucher initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls with professionalism and empathy.</p><p>• Address and resolve issues related to housing programs, including Tax Credit and Voucher systems.</p><p>• Maintain accurate records of customer interactions through data entry.</p><p>• Manage email correspondence to assist customers with inquiries and provide timely responses.</p><p>• Handle outbound calls to follow up on unresolved concerns.</p><p>• Schedule appointments for housing-related services and ensure proper coordination.</p><p>• Utilize Microsoft Excel and Word for tracking and reporting purposes.</p><p>• Ensure compliance with Fair Housing regulations during all interactions.</p><p>• Assist with order entry for housing-related programs and services.</p><p>• Demonstrate a thorough understanding of Low-Income Tax Credit Housing (LITCH) policies.</p>
We are looking for a skilled AR / Collections Specialist to join our team in Houston, Texas. In this Contract-to-permanent role, you will play a critical part in managing accounts receivable operations and driving successful collections processes within a manufacturing environment. This is an excellent opportunity for professionals eager to make an impact through their expertise in B2B collections and financial analysis.<br><br>Responsibilities:<br>• Manage accounts receivable processes, including B2B collections and cash applications, to ensure timely and accurate transactions.<br>• Analyze customer accounts to identify and resolve discrepancies, ensuring proper billing and cash activity.<br>• Communicate effectively with clients and internal teams to negotiate payment terms and resolve outstanding balances.<br>• Utilize intermediate-level Excel skills, including pivot tables and formulas, to streamline reporting and data analysis.<br>• Take initiative in identifying opportunities for process improvement within collections and AR workflows.<br>• Collaborate closely with the team to prioritize tasks, meet deadlines, and contribute to overall department success.<br>• Conduct credit risk analysis to assess customer payment behavior and minimize financial exposure.<br>• Maintain accurate documentation of customer interactions, payment agreements, and account status updates.<br>• Ensure compliance with company policies and procedures while maintaining a high standard of customer service.
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
