<p>We are looking for a Sales Support specialist to join a organization in Trenton, New Jersey. This Contract to permanent opportunity is ideal for someone who enjoys keeping sales activity organized, moving opportunities forward, and providing reliable coordination across teams. The person in this role will help streamline daily sales operations, support customer-facing preparations, and ensure timely follow-up throughout the sales process.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily administrative and operational activities that help the sales team stay organized and responsive.</p><p>• Track active opportunities and assist with the next steps needed to move them closer to completed orders.</p><p>• Maintain regular communication with sales team members to monitor pipeline progress and encourage timely follow-up.</p><p>• Prepare materials and logistical details for customer meetings, site visits, and technical conversations.</p><p>• Review incoming lower-priority leads, complete initial qualification steps, and route viable opportunities to Area Sales Representatives.</p><p>• Manage assigned support tasks based on business priorities and direction provided by sales leadership.</p><p>• Assist with documentation, internal coordination, and order-related activities to improve overall sales execution.</p>
<p>We are seeking a highly organized and hands-on Project Manager to support cross-functional product commercialization and supply chain initiatives in a fast-paced consumer products environment. This role will serve as a key liaison between internal teams, international factories, vendors, and logistics partners to ensure projects remain on track from planning through execution.</p><p>The ideal candidate has strong project management experience combined with exposure to international manufacturing, pricing coordination, shipment tracking, and detailed documentation. This position requires someone who is highly detail-oriented, proactive, and comfortable managing a large volume of administrative and operational tasks while keeping multiple projects moving forward simultaneously.</p><p>Responsibilities</p><ul><li>Manage multiple concurrent projects and maintain detailed project timelines, milestones, and deliverables</li><li>Serve as the primary point of coordination between internal stakeholders, international factories, suppliers, and external vendors</li><li>Track project progress and proactively identify risks, delays, or issues impacting timelines</li><li>Handle pricing requests, cost updates, and communication related to vendor pricing changes</li><li>Coordinate shipment schedules, freight timelines, and delivery expectations to support project execution</li><li>Support documentation related to shipments, freight, tariffs, import/export activities, and vendor communications</li><li>Maintain accurate project records, trackers, spreadsheets, and supporting documentation</li><li>Partner cross-functionally with Product Development, Supply Chain, Operations, Sales, and external partners</li><li>Assist with administrative follow-up, status reporting, and issue resolution to ensure smooth project execution</li><li>Communicate project updates clearly to stakeholders and escalate issues as needed</li></ul><p><br></p>
<p>We are seeking a dynamic, sales-focused Part-Time Consumer Sales Representative to join our team in the U.S. This role is critical to driving overall sales growth through proactive outreach, relationship building, and dedicated post-purchase support. The ideal candidate thrives in fast-paced environments and excels at engaging with new and existing customers across multiple channels.</p><p>MUST be open to a flexible work schedule during the hours of 9:00am EST - 10:00pm EST & one day during the weekend (Saturday or Sunday)!</p><p> </p><p> </p><p><strong>YOUR DAILY IMPACT:</strong></p><ul><li><strong>Outbound Sales:</strong></li><li>Achieve and surpass sales goals through outbound lead generation and nurturing.</li><li>Proactively engage potential and existing customers to encourage retention and upsell opportunities.</li><li>Take part in pilot sales initiatives, using successful tactics to integrate into day-to-day activities.</li><li>Record outbound sales activity and maintain detailed customer interaction logs in the CRM system.</li><li><strong>Customer Education & Administration:</strong></li><li>Educate customers on product features and benefits, addressing any questions or concerns they may have.</li><li>Provide continuous post-sale support to ensure customer satisfaction and encourage product utilization.</li><li>Process customer orders and perform occasional administrative tasks.</li><li>Collaborate with team members to ensure customer onboarding and follow-up are seamless.</li><li><strong>Cross-Functional Collaboration:</strong></li><li>Offer support to other departments (e.g., Account Management, Order Fulfillment) when needed.</li></ul><p> </p><p><strong>YOU BRING:</strong></p><ul><li>A results-driven and proactive sales approach, with a track record of exceeding sales goals.</li><li>A flexible and adaptable mindset, paired with a willingness to support changing business needs.</li><li>Strong communication and interpersonal skills, with an aptitude for creating strong customer connections.</li><li>Excellent listening skills combined with the ability to address customer concerns effectively.</li><li>Organizational skills to manage time efficiently and maintain detailed records in a CRM system.</li></ul><p><br></p>
<p>We are seeking a dynamic, sales-focused Part-Time Consumer Sales Representative to join our team in the U.S. This role is critical to driving overall sales growth through proactive outreach, relationship building, and dedicated post-purchase support. The ideal candidate thrives in fast-paced environments and excels at engaging with new and existing customers across multiple channels.</p><p>MUST be open to a flexible work schedule during the hours of 9:00am EST - 10:00pm EST & one day during the weekend (Saturday or Sunday)!</p><p> </p><p> </p><p><strong>YOUR DAILY IMPACT:</strong></p><ul><li><strong>Outbound Sales:</strong></li><li>Achieve and surpass sales goals through outbound lead generation and nurturing.</li><li>Proactively engage potential and existing customers to encourage retention and upsell opportunities.</li><li>Take part in pilot sales initiatives, using successful tactics to integrate into day-to-day activities.</li><li>Record outbound sales activity and maintain detailed customer interaction logs in the CRM system.</li><li><strong>Customer Education & Administration:</strong></li><li>Educate customers on product features and benefits, addressing any questions or concerns they may have.</li><li>Provide continuous post-sale support to ensure customer satisfaction and encourage product utilization.</li><li>Process customer orders and perform occasional administrative tasks.</li><li>Collaborate with team members to ensure customer onboarding and follow-up are seamless.</li><li><strong>Cross-Functional Collaboration:</strong></li><li>Offer support to other departments (e.g., Account Management, Order Fulfillment) when needed.</li></ul><p><br></p><p><strong>YOU BRING:</strong></p><ul><li>A results-driven and proactive sales approach, with a track record of exceeding sales goals.</li><li>A flexible and adaptable mindset, paired with a willingness to support changing business needs.</li><li>Strong communication and interpersonal skills, with an aptitude for creating strong customer connections.</li><li>Excellent listening skills combined with the ability to address customer concerns effectively.</li><li>Organizational skills to manage time efficiently and maintain detailed records in a CRM system.</li></ul><p><br></p>
<p>Are you looking for a business development role where you can stretch your market research skills? Robert Half is currently working with a growing client on their search for a Business Development Representative with thorough experience in business development and negotiations. This role will consist of enhancing business processes, increasing revenue, creating effective business strategies, exploring and evaluating new markets and business opportunities, preparing and presenting proposals, building strong client relationships, and assisting with investment origination. The ideal Business Development Representative should have extensive experience conducting research, sourcing, interpreting data, and analyzing market trends.</p><p><br></p><p>Primary Responsibilities</p><p>· Analyze business operations and trends in the market</p><p>· Identify opportunities to increase revenue</p><p>· Evaluate consumer behavior</p><p>· Coordinate with internal stakeholders</p><p>· Identify new customers that promote sustained income</p><p>· Assist with developing a new sales and marketing plan</p><p>· Prepare proposals for new business opportunities</p><p>· Create internal marketing materials/promotions</p><p>· Attend industry conferences</p><p>· Schedule Maintenance</p><p>· Prepare presentations as needed</p>
<p>We are looking for an experienced <strong>Customer Service Representative</strong> to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Engage with prospective customers to understand their goals and recommend services that align with their needs</p><p>• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests</p><p>• Enter and manage customer orders accurately using company systems and standard workflows</p><p>• Maintain complete and up-to-date client information to support service accuracy and ongoing communication</p><p>• Partner with colleagues across the team to create a consistent and seamless customer journey</p><p>• Keep current on service offerings, product details, and relevant industry information to support informed conversations</p><p>• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes</p><p>• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting</p>
We are looking for a Customer Service Representative to support a busy food and food processing operation in Baldwinsville, New York. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys assisting customers, handling high-volume communication, and keeping order information accurate and up to date. The person in this role will serve as a key point of contact for incoming inquiries while helping ensure requests are processed efficiently and professionally.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.<br>• Enter customer orders accurately into company systems and verify details to support smooth processing.<br>• Handle a steady volume of call center activity while maintaining a positive and service-focused approach.<br>• Make outbound calls as needed to confirm order information, address questions, or provide updates.<br>• Resolve routine customer concerns by gathering details, identifying solutions, and escalating more complex issues when appropriate.<br>• Maintain organized and accurate records of customer interactions, requests, and order activity.<br>• Work closely with internal teams to ensure customer needs are addressed promptly and service expectations are met.
<p>A growing organization is seeking a <strong>detail-oriented and reliable Customer Service & Data Entry Specialist</strong> to support their team during a temporary coverage need. This role is critical in helping manage increasing workload and ensuring smooth day-to-day operations.</p><p>This is a great opportunity for someone looking for <strong>full-time hours</strong> with the potential for long-term growth.</p><p>Customer service in a manufacturing environment is a must. </p><p><strong>Key Responsibilities</strong></p><ul><li>Enter, update, and maintain accurate data in internal systems</li><li>Assist with <strong>shipment setup and order processing</strong></li><li>Respond to customer inquiries via <strong>phone and email</strong> with professionalism</li><li>Ensure timely follow-up and clear communication with internal and external partners</li><li>Review and verify data for accuracy; correct discrepancies as needed</li><li>Support documentation and file organization (digital and physical)</li></ul>
We are looking for a Customer Service Representative to support a busy service operation in Charlotte, North Carolina within the wholesale distribution industry. This Long-term Contract opportunity is well suited for someone who can stay organized under pressure, communicate clearly with customers and internal teams, and manage scheduling details with a high level of accuracy. The ideal candidate will be comfortable handling a high volume of service-related requests, coordinating appointments, and maintaining precise records across multiple systems.<br><br>Responsibilities:<br>• Respond to customer calls and messages promptly, providing updates and assistance related to service needs and appointment requests.<br>• Coordinate service appointments by building technician schedules, matching work orders to availability, and adjusting plans as priorities change.<br>• Assign service tasks to technicians based on territory coverage, workload, and scheduling efficiency.<br>• Enter and maintain sales orders and service orders with careful attention to completeness and accuracy.<br>• Finalize completed service records in a timely manner, ensuring all details are documented correctly before closure.<br>• Collect customer payment information and record it securely and accurately as part of the service process.<br>• Use Microsoft Excel and service management applications to track appointments, route activity, and daily technician assignments.<br>• Document customer interactions, service updates, and order details thoroughly to support smooth follow-up and issue resolution.
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through.<br><br>Responsibilities:<br>• Guide customers through payment portal use, including making payments online and setting up recurring payment options.<br>• Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service.<br>• Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary.<br>• Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories.<br>• Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently.<br>• Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds.<br>• Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully.<br>• Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication.<br>• Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
<p>We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations.</p><p><br></p><p>Responsibilities:</p><p>• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.</p><p>• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.</p><p>• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.</p><p>• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.</p><p>• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.</p><p>• Handle product return requests, create return authorizations in line with company policy, and document all related activity.</p><p>• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.</p><p>• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.</p><p>• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.</p><p>• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough</p>
<p>We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment.</p><p><br></p><p><strong>PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.</p><p>• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.</p><p>• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.</p><p>• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.</p><p>• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.</p><p>• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.</p><p>• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.</p><p>• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.</p>
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment.<br><br>Responsibilities:<br>• Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems.<br>• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner.<br>• Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow.<br>• Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries.<br>• Handle claims related to damaged shipments and follow through on resolution steps and documentation.<br>• Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records.<br>• Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage.<br>• Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
We are looking for a Customer Service Representative to join a team in Fort Wayne, Indiana in a Contract to Permanent position. In this role, you will serve as a key point of contact for customers, providing timely support, resolving questions, and ensuring orders are handled accurately. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering a positive customer experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with professionalism, accuracy, and a solutions-focused approach.<br>• Place and update customer orders in internal systems while checking details for completeness and correctness.<br>• Handle a mix of inbound and outbound communication to address inquiries, confirm information, and follow up on open issues.<br>• Investigate customer concerns and work with internal teams to provide prompt, effective resolution.<br>• Maintain clear records of customer interactions, order activity, and service outcomes.<br>• Use Microsoft Excel and related tools to track information, review data, and support daily service tasks.<br>• Provide consistent support that strengthens customer satisfaction and helps maintain efficient service operations.
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests.<br>• Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues.<br>• Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution.<br>• Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively.<br>• Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships.<br>• Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures.<br>• Support additional service initiatives and department projects as directed by leadership.<br>• Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
<p>We are looking for a Customer Service Representative to join our team <strong>on site </strong>in <strong>Clifton Park, New York</strong> in a contract-to-permanent capacity. This role is ideal for someone who brings a service-focused mindset, communicates clearly, and can manage a high volume of customer interactions with professionalism. The position supports customers with account questions, service requests, and issue resolution while helping ensure dependable service for the community.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts.</p><p>• Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems.</p><p>• Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner.</p><p>• Investigate service-related issues and work toward practical, safe, and efficient resolutions.</p><p>• Document customer conversations and account changes thoroughly to support accurate follow-up and service continuity.</p><p>• Provide courteous support across phone-based communications while balancing quality, speed, and attention to detail.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.</p><p>• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.</p><p>• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.</p><p>• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.</p><p>• Manage credit and rebill activities with close attention to detail and established procedures.</p><p>• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.</p><p>• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.</p><p>• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.</p>
<p>Dayton area company is seeking a professional and customer-focused <strong>Customer Service Representative</strong> for a <strong>4-month contract assignment</strong>. This individual will support daily customer interactions, process requests, and help ensure a high level of service. The ideal candidate will have prior customer service experience and working knowledge of <strong>ERP systems</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and/or chat</li><li>Process customer orders, updates, returns, and service requests</li><li>Enter and maintain accurate customer and order information in the ERP system</li><li>Track order status and coordinate with internal departments to resolve issues</li><li>Handle customer concerns in a timely and professional manner</li><li>Maintain detailed records of interactions and follow-up actions</li><li>Support administrative and operational tasks as needed</li></ul><p><br></p>
We are looking for a Customer Service Representative to support manufacturing customers from our North Canton, Ohio location in a contract role with the potential to become permanent. This position focuses on managing customer accounts with accuracy and urgency, ensuring orders, delivery commitments, and communication are handled professionally. Training will be completed on-site, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. Candidates should be comfortable supporting a later shift as business needs require.<br><br>Responsibilities:<br>• Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records.<br>• Monitor open orders and forecasts to help keep customer demand aligned with production and delivery expectations.<br>• Work closely with sales, supply chain, manufacturing, and related teams to resolve service issues and improve order fulfillment performance.<br>• Provide timely, clear communication to customers and internal partners regarding order status, delays, and account-related questions.<br>• Maintain customer master data and order book details to support accurate planning and reliable service execution.<br>• Apply product knowledge and commercial understanding to address customer needs and support informed account decisions.<br>• Take proactive steps to expedite orders, adjust commitments when needed, and help prevent service disruptions.<br>• Deliver high-quality customer support through responsiveness, strong follow-up, and consistent account oversight.
<p>We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate reporting in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are Monday-Friday between 12pm and 8pm, Saturday and Sunday, 11am-7pm.</p><p><br></p><p>Responsibilities:</p><p>• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.</p><p>• Conduct scripted telephone surveys to gather public opinions and community feedback.</p><p>• Record responses accurately and adhere to quality and compliance standards throughout each call.</p><p>• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.</p><p>• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.</p><p>• Follow established procedures, call handling standards, and documentation practices for each customer interaction.</p>
We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of contact for repair-related requests, helping customers and service partners move issues forward quickly and efficiently. The position requires strong communication, sound coordination skills, and a service-driven approach to reduce downtime and maintain a positive customer experience.<br><br>Responsibilities:<br>• Receive and coordinate incoming repair and service requests for a wide range of equipment, including company-owned, customer-owned, and third-party assets.<br>• Communicate with customers, vendors, and internal partners to gather details, provide updates, and keep service activities moving on schedule.<br>• Enter service-related information accurately into internal systems and maintain organized records for each request.<br>• Manage work progress from initial intake through completion, ensuring issues are addressed promptly and efficiently.<br>• Schedule service activities and help align repair timelines to support customer operations with minimal disruption.<br>• Handle inbound and outbound calls professionally while resolving questions and escalating complex matters when needed.<br>• Monitor open requests closely and follow up with the appropriate parties to drive timely resolution and strong service outcomes.
We are looking for a Customer Service Representative to join a service-focused team on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring accurate order handling from start to finish. The role combines phone-based support with administrative coordination, requiring strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, providing timely assistance and clear information regarding products, services, and order-related questions.<br>• Enter customer orders accurately into internal systems and verify details to help ensure smooth processing and fulfillment.<br>• Handle a steady volume of customer interactions across inbound and outbound calls while maintaining a positive and solution-oriented approach.<br>• Address service concerns, resolve routine issues, and escalate more complex matters when additional support is needed.<br>• Maintain organized records of customer conversations, requests, and updates to support follow-through and service accuracy.<br>• Use Microsoft Excel and related office tools to track information, update reports, and support daily customer service activities.<br>• Collaborate with internal teams to clarify order details, confirm status updates, and help coordinate timely responses for customers.
<p>Ready to take the next step in your customer service career? We're partnering with a well-established company in the insurance industry that is looking for a Customer Service Representative to join their busy and supportive team!</p><p><br></p><p>In this contract role, you'll help members and policyholders by answering questions related to life, health, and disability insurance coverage. If you enjoy helping others, solving problems, and delivering exceptional service over the phone, this could be a great fit for you.</p><p><br></p><p>What You'll Do:</p><ul><li>Handle inbound customer calls and provide professional, friendly support.</li><li>Assist with questions related to policy benefits, billing, claims, payments, and coverage details.</li><li>Accurately update customer information and document interactions in company systems.</li><li>Make outbound follow-up calls as needed to resolve issues and complete service requests.</li><li>Support members from a variety of professional organizations, including educators, engineers, pilots, and service members.</li><li>Maintain accuracy, quality standards, and excellent customer service in a fast-paced environment.</li></ul><p>If you're looking to continue growing your customer service career, we'd love to hear from you!</p><p><br></p><p><strong>Apply today through the Robert Half website or call 515-706-4974 and mention this is a contract role through Robert Half supporting a company in the insurance industry.</strong></p>
We are looking for a Customer Service Representative to join our team in Austin, Texas on a Contract basis. In this role, you will support members by answering benefit and payroll-related questions, guiding them through online tools, and resolving service issues with professionalism and care. This position is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and is committed to delivering a positive customer experience on every interaction.<br><br>Responsibilities:<br>• Respond to member inquiries by phone and provide clear, accurate guidance on benefits, retirement plans, payroll matters, reimbursements, account activity, and related reports.<br>• Support customers in navigating the company’s online platform and help them complete routine account-related tasks successfully.<br>• Investigate service concerns, determine appropriate solutions, and bring issues to resolution within established timeframes.<br>• Route advanced technical or operational problems to the appropriate internal teams when additional expertise is needed.<br>• Manage questions and complaints with professionalism, empathy, and strong de-escalation skills while aiming to resolve concerns during the first interaction.<br>• Track unresolved cases, conduct timely follow-up, and maintain detailed documentation for each customer contact in internal systems.<br>• Monitor call patterns and recurring issues, then communicate trends to management to support faster and more effective resolutions.<br>• Perform operational support work such as processing demographic updates, enrollments, qualifying events, terminations, reimbursement-related activities, report uploads, mailings, and invoice reconciliation.<br>• Follow assigned schedules, including occasional late shifts during the workweek and periodic Saturday hours during open enrollment, while completing additional departmental duties as needed.
<p>Our client is seeking a friendly, dependable, and customer-focused Customer Service Representative to join their team in San Diego, CA. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is committed to delivering exceptional service. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve customer concerns efficiently and professionally.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.</li><li>Resolve customer questions and concerns while providing an outstanding customer experience.</li><li>Process orders, returns, account updates, and other customer transactions accurately.</li><li>Document customer interactions and maintain accurate records in the company's CRM system.</li><li>Research and resolve customer issues by collaborating with internal departments.</li><li>Provide product and service information while identifying customer needs.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been met.</li><li>Meet or exceed established productivity, quality, and customer satisfaction goals.</li><li>Assist with administrative tasks and special projects as assigned.</li></ul><p><br></p>