<p>We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.</p><p><br></p><p>Responsibilities:</p><p>• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.</p><p>• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.</p><p>• Enter orders and customer details into internal systems while maintaining a high level of data accuracy.</p><p>• Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate.</p><p>• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.</p><p>• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.</p><p>• Follow established procedures, call handling standards, and documentation practices for each customer interaction.</p>

• Ability to commit to at least 32 hours per week, with availability for 32 to 40 hours weekly.<br>• Comfortable working in a call center environment and handling both inbound and outbound phone activity.<br>• Strong verbal communication skills and a detail-oriented phone manner.<br>• Basic data entry and order entry skills with attention to detail.<br>• Customer service mindset with the ability to remain patient and helpful during interactions.<br>• Reliable time management skills and the ability to self-schedule within available shift windows.<br>• No previous experience is required; willingness to learn and follow processes is essential.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>