<p>We are looking for a dedicated Member Services/Customer service Coordinator to join our team in Bellingham, Massachusetts. In this role, you will provide exceptional customer service to our members while ensuring the accuracy and efficiency of member-related processes and communications. This position offers the opportunity to contribute to member satisfaction and organizational integrity through a variety of administrative and support functions.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new members, ensuring a seamless transition into the group.</p><p>• Maintain and update member website documents and coordinate communications with internal and external vendors.</p><p>• Support the team by organizing and updating product databases to ensure proper categorization and status of items.</p><p>• Accurately manage and maintain member information within the company's systems.</p><p>• Assist members with resolving backorder cancellations and other service-related inquiries.</p><p>• Perform data entry tasks to support promotional analysis and reporting processes.</p><p>• Prepare materials and participate in member events, including shows and meetings.</p><p>• Provide assistance to colleagues and contribute to additional assignments as required.</p><p>• Handle general office duties to support daily operations.</p><p><br></p><p><strong><em>For immediate consideration, Please call me directly Eric Lebow 508-205-2127</em></strong></p>
<p>We are looking for a Manager of Meetings & Member Services to join an international trade association based in Washington, District of Columbia. This newly created position offers an exciting opportunity to oversee event planning and member services, working closely with sponsors and participants. The role involves managing a variety of in-person and virtual events, ensuring smooth operations and impactful experiences.</p><p><br></p><p>Responsibilities:</p><p>• Plan and organize a diverse range of events, including webinars, conferences, seminars, and briefings, both locally and internationally.</p><p>• Coordinate event logistics, such as speaker arrangements, presentation materials, and deadlines, to ensure seamless execution.</p><p>• Utilize web-based tools to develop and maintain detailed project plans, tracking event specifics and ensuring timelines are met.</p><p>• Manage venue selection and supplier coordination to align with event specifications and organizational needs.</p><p>• Oversee budgeting and financial tracking for events, monitoring expenses, reporting variances, and ensuring timely payment of invoices.</p><p>• Draft comprehensive meeting specifications and communicate requirements to venues and suppliers.</p><p>• Support sponsor engagement and participant communications to foster meaningful connections and successful events.</p><p>• Ensure compliance with organizational policies and standards during event planning and execution.</p><p><br></p><p>All interested candidates in the Manager Meetings & Member Services<strong> </strong>role and other fulltime opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.</p>
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>We are looking for an experienced Customer Service Representative to join an insurance company located in Urbandale, Iowa. This is a long-term contract position that requires a dedicated and detail-oriented individual to provide exceptional support to members of various retired teachers and public employee associations. The role is office-based and involves handling inquiries related to dental and vision coverage with a high level of accuracy and care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from members regarding their dental and vision insurance coverage.</p><p>• Process payments and provide detailed information about rates and plan options.</p><p>• Assist members in making coverage changes and ensure all updates are accurately submitted.</p><p>• Redirect members to insurance carriers for claims-related inquiries.</p><p>• Deliver exceptional customer service while managing multiple systems and screens simultaneously.</p><p>• Maintain thorough documentation of all interactions for quality assurance.</p><p><br></p><p>If you are looking to continue on in your customer service career path, please apply today! Call 515.706.4974 or apply through our Robert Half website. </p>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will provide outstanding support to customers by handling inquiries, managing orders, and resolving issues with efficiency and attention to detail. This is a Contract to permanent position, offering an excellent opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, addressing inquiries and concerns with a positive attitude.<br>• Process order entries accurately and efficiently while ensuring customer satisfaction.<br>• Collaborate with team members to resolve customer issues and provide solutions.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by staying informed about company products and policies.<br>• Follow up with customers as needed to ensure their issues are fully resolved.<br>• Handle high call volumes with attention to detail, ensuring all customers feel valued and supported.<br>• Assist in identifying trends in customer feedback to improve overall service quality.<br>• Adhere to company guidelines and standards for customer service excellence.
We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.<br>• Perform full-service banking transactions in adherence to legal requirements and company policies.<br>• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.<br>• Handle cash and daily transactions with precision and accuracy.<br>• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.<br>• Maintain prescribed limits for currency and coin while ensuring proper handling.<br>• Follow company security protocols and safeguard confidential client and bank information.<br>• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.<br>• Utilize Office tools effectively to manage records and communication.
We are looking for a skilled Customer Service Representative to join our team on a long-term contract basis in Santee, California. This role requires someone who thrives in a fast-paced environment, excels at managing high call volumes, and can provide exceptional support to customers. If you enjoy helping others and have a track record of delivering attentive and reliable service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming calls promptly, providing accurate information and resolving customer inquiries.<br>• Schedule appointments efficiently while ensuring all details are accurately recorded.<br>• Promote inspection services to customers and successfully secure bookings.<br>• Maintain an attentive and engaging demeanor when interacting with customers.<br>• Handle high call volumes with patience and organization.<br>• Address customer questions and concerns with clarity and empathy.<br>• Collaborate with team members to meet service goals and improve processes.<br>• Utilize bilingual Spanish skills to assist a diverse customer base.<br>• Ensure all customer interactions are documented accurately in the system.
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
<p>We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate financial service information.</p><p>• Resolve issues related to products and services with efficiency and professionalism.</p><p>• Maintain thorough records of customer interactions and transactions.</p><p>• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.</p><p>• Stay informed about policies, procedures, and industry updates.</p><p>• Assist customers in navigating financial tools and processes.</p><p>• Identify opportunities to improve service quality and recommend solutions.</p><p>• Ensure compliance with all regulatory requirements and company standards.</p><p>• Build strong relationships with customers to foster trust and loyalty.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Nashville, Tennessee. In this role, you will be responsible for delivering exceptional support to clients through effective communication and efficient problem-solving. This position offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with accuracy and care.<br>• Process customer orders efficiently while ensuring all details are entered correctly.<br>• Deliver outstanding service by resolving customer issues and providing clear and concise information.<br>• Maintain a thorough understanding of company policies and procedures to ensure compliance during customer interactions.<br>• Communicate effectively with customers to build trust and long-term relationships.<br>• Collaborate with team members to improve customer service processes and overall satisfaction.<br>• Handle both inbound and outbound calls as needed to support business objectives.<br>• Track and document customer interactions to ensure proper record-keeping and follow-up.<br>• Stay updated on product knowledge to provide accurate assistance to clients.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
<p>We are seeking a Customer Service Representative for our location in Reston, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based onsite, offering the opportunity to be part of a vibrant office environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a detail-oriented Associate to provide administrative support to both the Standards Administrator and Member Services Department in Honolulu, Hawaii. This role involves coordinating processes, managing documentation, and ensuring smooth operations for committees, mediations, and hearings. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional organizational and communication skills. To apply for this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Support the Standards Administrator by managing documentation, scheduling meetings, and preparing agendas for committee activities.</p><p>• Coordinate logistics for both virtual and in-person meetings, including room setup and catering arrangements.</p><p>• Provide administrative assistance for mediations and hearings, including scheduling participants and drafting agreements.</p><p>• Maintain accurate records and track case data in electronic databases for statistics and compliance purposes.</p><p>• Assist with the administration of Ombudsman services by handling initial intake, assigning cases, and ensuring follow-ups.</p><p>• Communicate with parties involved in cases regarding abeyance and sanction completion through written correspondence.</p><p>• Prepare financial reports and process expense reimbursements for department staff.</p><p>• Update departmental calendars, set up virtual meetings, and assist in travel arrangements as needed.</p><p>• Ensure confidentiality in handling standards and membership-related matters.</p><p>• Perform additional administrative tasks and duties as assigned to support organizational goals.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>Local company in Albuquerque is seeking PART TIME Temp help from though January 21st. This is a customer service role where you will be receiving incoming calls, you will provide information and assist with any inquiries. Must have great communication skills, ability to retain information and research. This position is 30 hours per week, Monday thru Friday mid-day shifts from 9A-3PM. Ability to work onsite or remote in Albuquerque, will have onsite training and pick up equipment for the first 2 weeks from 8A-5P. Will need to provide your own headset and have internet in your home if you choose to work remote after the training period. No hot spots. Paying $18 per hour. apply today.</p>
<p>Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite opportunity working Monday to Friday based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p>• Handle both inbound and outbound customer calls.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide accurate, valid and complete information by using the right methods/tools.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p><p><br></p><p><br></p>
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
We are looking for a dedicated Customer Service Specialist to join our team in Springfield, Vermont. This role is a Contract to permanent position, offering the opportunity to grow within the organization while providing vital support to clients in need. The ideal candidate will excel in communication, organization, and empathy, ensuring every interaction is handled with care and attention to detail.<br><br>Responsibilities:<br>• Respond to incoming calls and direct individuals to the appropriate departments, programs, or services.<br>• Assist clients in completing applications for essential resources such as housing, food, and fuel assistance.<br>• Communicate compassionately with clients facing crisis situations or challenges.<br>• Accurately input and manage client information in internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks including data entry, documentation, and follow-up communications.<br>• Uphold confidentiality standards and provide respectful service to all individuals.<br>• Ensure thorough understanding of organizational processes to guide clients effectively.<br>• Maintain a detail-oriented demeanor while handling sensitive client concerns.
<p><strong>Remote after 3-weeks of onsite training in Fort Worth, TX</strong></p><p><br></p><p>We are seeking a dedicated and enthusiastic <strong>Customer Service Rep</strong> to join a collaborative and close-knit team. This position offers a unique opportunity for a <strong>Customer Service Rep</strong> to receive hands-on training in a supportive environment before transitioning to a flexible work-from-home schedule. If you're someone who thrives in a fast-paced, team-oriented atmosphere and enjoys helping others, this <strong>Customer Service Rep</strong> role is the perfect fit.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer incoming calls and determine the type of assistance needed</li><li>Provide first-call resolution by navigating internal systems and offering accurate information</li><li>Document and track all inquiries and resolutions in the system</li><li>Foster a positive relationship with callers through professional and courteous communication</li><li>Collaborate with a 13-member team, including 2 leads, to ensure service excellence</li><li>Assist teammates and contribute to a cooperative team environment</li><li>Adapt to a schedule of back-to-back calls with minimal supervision</li></ul>
<p>We are looking for a success-driven Customer Service Representative to join a company in West Des Moines, IA. As part of this long-term contract position, you will serve as the first point of contact for members of various associations helping them with questions regarding their insurance policies. This position emphasizes professionalism, accuracy, and a solution-driven approach to customer interactions.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from association members regarding their dental and vision coverage.</p><p>• Process payments and provide detailed information on rates and plans.</p><p>• Submit coverage changes and updates promptly and accurately.</p><p>• Direct members to insurance carriers for claim-related inquiries.</p><p>• Deliver exceptional service by addressing questions and concerns with professionalism.</p><p>• Maintain a thorough understanding of coverage policies to ensure accurate information is shared.</p><p><br></p><p>If you are looking to continue on in your customer service career, please apply today. 515.706.4974 or through our Robert Half website.</p>
We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.<br>• Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.<br>• Manage high call volumes while maintaining a calm and organized approach.<br>• Resolve customer service issues by identifying solutions and addressing concerns promptly.<br>• Collaborate with team members to ensure consistent service delivery and effective problem-solving.<br>• Document and update customer interactions in the system accurately.<br>• Stay informed about company products and services to provide knowledgeable assistance.<br>• Assist in improving customer satisfaction by actively identifying areas for improvement.<br>• Adhere to company policies and procedures while delivering superior service.<br>• Maintain a positive and empathetic attitude toward customers at all times.
<p>We are seeking a dedicated Customer Service Representative for our client in Baton Rouge, Louisiana. This is a long-term contract position, offering an excellent opportunity to provide outstanding support to our clients while collaborating with a dynamic team. The role involves a combination of customer interaction, administrative tasks, and technology-based responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing client inquiries and resolving concerns effectively.</p><p>• Manage outbound calls as needed to follow up with customers and ensure satisfaction.</p><p>• Utilize SAP software to update and retrieve customer data accurately.</p><p>• Perform data entry tasks to maintain organized and up-to-date records.</p><p>• Collaborate with team members to streamline customer service processes.</p><p>• Leverage Microsoft 365 tools to generate reports and manage communications.</p><p>• Shadow existing team members to familiarize yourself with workflows and procedures.</p><p>• Ensure all customer interactions align with company standards of professionalism and care.</p><p>• Assist in onboarding and training processes for new team members as needed.</p>
<p>We are seeking an Appeals Litigation LEGAL ASSISTANT Representative for the Appeals Operations Group within Member Services. The Appeals Litigation LEGAL ASSISTANT Representative will work to resolve appeals prior to hearing by identifying appeals that are prime for outreach, conducting outreach to explain the position of the state or obtain further information to assist in the processing of appeals. The Appeals Litigation LEGAL ASSISTANT Representative will document actions in TEDS (& other systems) when necessary. Additionally, the Appeals Litigation LEGAL ASSISTANT Representative will ensure that due process standards are met in Medicaid appeals by the accurate and timely processing of appeals and all appeals related documents. Finally, the Appeals Litigation LEGAL ASSISTANT Representative will also work collaboratively with management to identify workflow issues and accomplishments. Key Responsibilities: • Ability to maintain a high-volume caseload and adhere to the timeliness standard of appeals while conducting the due process review. • Assist in the achievement of a high performing and positive work environment that will promote the TennCare Mission. • Daily receives and reviews appeals for potential resolution within policy guidelines. If a resolution cannot be found, make outreach. • Conduct outreach to explain the state's actions related to TennCare Medicaid programs and coordinate with other staff for the prompt resolution of appeals where necessary. • Demonstrates attention to detail in researching appeal cases and documenting notes for proper case processing. Attends and actively participates in all unit meetings and problem-solving discussions for workflow improvements. Ability to navigate TEDS. Minimum Qualifications: Education and Experience: Graduation from an accredited college or university with a bachelor's degree in a related field (preferred degree in business administration, management, public health, health policy, paralegal, or legal assistant studies) and 2 years of relevant work experience. OR an equivalent combination of education and work experience may be considered. • Ability to foster and maintain cohesive working relationships • Ability to adapt to changing priorities and deadlines • Ability to exercise sound judgment • Strong organizational skills necessary, including the ability to prioritize, multi-task and manage workload to meet specific time frames and deadlines • Advanced writing and communication skills</p>
