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189 results for Member Services jobs

Member Services Representative

Columbus, OH
onsite
Temporary / Contract
22 - 23.75 USD / Hourly
We are looking for a Member Services Representative to support banking customers in a high-volume call center environment in Columbus, Ohio. This Long-term Contract opportunity is ideal for someone who communicates clearly, works efficiently across multiple systems, and delivers attentive service with every interaction. In this role, you will assist members with account-related questions, process payments accurately, and explain available products and services in a clear and helpful manner. Responsibilities: • Handle a steady flow of inbound customer calls while maintaining a courteous and solutions-focused approach • Assist members with questions related to banking services, account activity, and general service requests • Process customer payments with a high level of accuracy and attention to detail • Provide clear and helpful information about available products and service options based on customer needs • Enter, update, and review customer information across computer systems while documenting interactions thoroughly • Use strong typing and navigation skills to manage calls efficiently in a fast-paced support environment • Resolve routine service issues promptly and escalate more complex concerns through the appropriate channels
2026-08-18T00:00:00Z

Member Service Agent

Marble Falls, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a service-driven Member Service Agent to support members in Marble Falls, Texas within a credit union environment. This Long-term Contract position is well suited for someone who enjoys helping people navigate financial services, building trusted relationships, and contributing to a positive branch experience. The role combines frontline member support with operational accuracy, community engagement, and careful attention to compliance and risk controls. Responsibilities: • Assist members with account-related requests, daily transactions, and enrollment in appropriate financial products and services. • Develop strong member relationships by providing responsive guidance, clear communication, and personalized support. • Process operational tasks tied to account resolution, invoice entry, and accounts payable activities with a high level of accuracy. • Contribute to branch effectiveness by maintaining documentation, supporting cash and vault procedures, and following established internal controls. • Help identify and reduce fraud and risk exposure by applying credit union policies and escalating concerns when needed. • Work closely with branch staff and partner teams to resolve service issues and improve the overall member experience. • Represent the credit union at community events and support outreach efforts that encourage financial education and local engagement. • Complete required training and perform notarial services when applicable and authorized.
2026-08-18T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards. Responsibilities: • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs. • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions. • Explain available banking products and services clearly so customers can make informed decisions. • Record details of customer conversations and resolutions accurately in internal systems. • Work closely with colleagues to maintain a consistent and positive experience across customer interactions. • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions. • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards. • Stay informed on current banking offerings, service procedures, and support guidelines. • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.
2026-08-17T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Customer Service

Federal Way, WA
onsite
Temporary / Contract
20 - 24 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused contract, Customer Service Representative to join a growing organization in Federal Way, WA. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer inquiries efficiently while providing an exceptional customer experience. This role serves as a key point of contact for customers and works closely with internal teams to ensure timely and accurate service. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns and complaints in a professional and timely manner.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Process orders, requests, applications, and account updates.</li><li>Research and troubleshoot customer issues, escalating concerns when appropriate.</li><li>Collaborate with internal departments to ensure customer needs are met.</li><li>Follow up with customers to confirm issue resolution and satisfaction.</li><li>Maintain a high level of professionalism and customer service standards.</li><li>Support additional administrative and customer support functions as needed.</li></ul>
2026-08-17T00:00:00Z

Member Services Representative:Must be located in Des Moines

Des Moines, IA
remote
Temporary / Contract
18 - 20 USD / Hourly
A well-established organization is seeking a detail-oriented Member Services Representative for a contract-to-hire position. This opportunity is perfect for someone who enjoys assisting customers, investigating questions, and maintaining high-quality service standards while working with multiple systems and applications. Responsibilities<ul><li>Respond to incoming customer contacts and provide accurate information.</li><li>Follow up with customers regarding requests, changes, and account updates.</li><li>Research information and verify details across several systems.</li><li>Document conversations and maintain organized customer records.</li><li>Deliver exceptional service through both phone and email communication.</li><li>Assist with scheduling and service-related transactions.</li><li>Support daily business operations using Microsoft Office applications.</li></ul>
2026-08-20T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-08-19T00:00:00Z

Client Service Representative

Williamsport, PA
onsite
Permanent / Full Time
38000 - 46000 USD / Yearly
We are looking for a Client Service Representative to support customer accounts and order operations. This position serves as a key connection point between clients and internal departments, helping ensure accurate order handling, timely communication, and a high level of service across wholesale and retail business. The role is well suited for someone who is organized, detail-oriented, and comfortable managing multiple processes in a fast-paced environment. Responsibilities:• Manage customer account activity for wholesale and retail clients, providing timely updates and resolving service-related questions with professionalism.• Enter and revise production purchase orders, bulk orders, and manual orders while maintaining accurate records across internal systems.• Prepare and update customer templates, accessory documentation, item cross-references, catalogs, and pricing files to support pre-production and ongoing account needs.• Monitor order flow, drop-ship activity, bulk order progress, and shipment status to help ensure deadlines and customer requirements are met.• Maintain customer address data, support new client onboarding paperwork, and coordinate account setup needs with cross-functional teams.• Partner with sales, production, design, planning, distribution, logistics, finance, IT, and ecommerce teams to keep customer requests moving efficiently.• Research vendor compliance standards and apply required updates to internal files, processes, and customer-facing documentation.• Review pricing discrepancies, process returns, issue credits or return authorizations when appropriate, and help resolve order-related variances.• Work across multiple business and warehouse platforms to support customer requirements, order tracking, and operational accuracy.
2026-08-07T00:00:00Z

Client Service Representative

Oceanside, CA
onsite
Temporary / Contract
25 - 31 USD / Hourly
A strong opportunity for someone who loves working with people but also wants a role with plenty of administrative responsibility.A growing property management organization in Oceanside is looking for a Client Service Representative to serve as a primary point of contact for tenants, property owners, vendors, and internal teams. This position combines customer service, scheduling, documentation, and problem-solving. You'll be responsible for making sure requests are handled quickly and professionally while keeping accurate records throughout the process.Responsibilities<ul><li>Respond to tenant and client inquiries by phone and email</li><li>Document service requests and coordinate follow-up</li><li>Schedule vendors, maintenance appointments, and property inspections</li><li>Communicate updates regarding open service requests</li><li>Maintain accurate tenant and property records</li><li>Assist with invoices, purchase orders, and vendor documentation</li><li>Follow up on outstanding requests to ensure timely resolution</li><li>Escalate complex concerns to property management when appropriate</li><li>Prepare reports and assist with general office administration</li><li>Maintain a high level of professionalism with clients and vendors</li></ul>
2026-08-10T00:00:00Z

Medical Customer Service

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Representative to support patients and healthcare staff by providing outstanding service in a fast-paced medical environment. This role is responsible for handling patient inquiries, scheduling appointments, verifying information, and ensuring a positive experience for every patient interaction. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer incoming calls and respond to patient questions in a professional and courteous manner</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Verify patient demographic and insurance information</li><li>Assist patients with intake forms, referrals, and general office procedures</li><li>Route calls and messages to appropriate clinical or administrative staff</li><li>Maintain accurate patient records in electronic medical record systems</li><li>Resolve patient concerns and escalate complex issues when needed</li><li>Support front desk and administrative operations as required</li><li>Follow HIPAA guidelines and maintain patient confidentiality at all times</li></ul>
2026-08-05T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are looking for a welcoming and service-focused Guest Services Representative to support daily visitor engagement at the museum in Memphis, Tennessee. This contract opportunity with potential for a long-term role is ideal for someone who enjoys interacting with the public, creating a positive guest experience, and helping visitors navigate exhibits with confidence. In this role, you will serve as a visible point of contact throughout the museum, offering guidance, sharing key exhibit information, and contributing to both service excellence and on-site sales goals. Responsibilities: • Welcome visitors at assigned museum locations and create a friendly first impression from arrival through entry. • Provide clear directions and helpful answers as guests move through exhibit spaces, hallways, and other public areas. • Share prepared information about permanent and rotating exhibits to help guests better understand the museum experience. • Support front-door and box office operations by assisting with guest inquiries and reinforcing high service standards. • Monitor designated stations across the museum to help maintain coverage, organized traffic flow, and a smooth visitor experience. • Speak to guests before and after theater presentations, offering brief instructions and helpful context for their visit. • Build strong knowledge of the museum, its exhibits, and the Civil Rights era in order to respond accurately to visitor questions. • Contribute to organizational service and sales objectives by delivering attentive support and identifying opportunities to assist guests effectively.
2026-08-18T00:00:00Z

Customer Service Representatives

Chula Vista, CA
onsite
Temporary / Contract
28 - 29 USD / Hourly
We are looking for customer-focused professionals to join a Long-term Contract assignment supporting an aerospace asset management team in Chula Vista, California. In this onsite role, you will help airline and maintenance customers secure timely support for leased and exchange components while ensuring accurate coordination across internal teams. This opportunity is well suited for someone who is highly organized, communicates clearly, and can manage multiple priorities in a fast-paced service environment. Responsibilities: • Assist airline customers and maintenance providers with service requests involving aerospace components, including urgent aircraft-on-ground needs. • Work closely with technical support, distribution, licensing, finance, pricing, and other internal teams to move customer transactions forward efficiently. • Enter, maintain, and verify customer and program data in business systems such as Microsoft Dynamics and Salesforce. • Monitor open requests and follow through on next steps to help ensure timely resolution and a positive customer experience. • Provide accurate communication to customers regarding order status, component availability, and service updates. • Support asset management activities tied to rotable component programs while maintaining strong attention to detail and process accuracy. • Help resolve service issues by using established procedures, internal tools, and cross-functional collaboration. • Prepare and update reports, records, and documentation needed to support daily operational and customer service activities.
2026-08-14T00:00:00Z

Client Services Specialist

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-08-18T00:00:00Z

Patient Service Representative

Dover, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient. Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.
2026-07-28T00:00:00Z

Patient Service Representative

Cleveland, OH
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Patient Service Representative to support patient-facing financial counseling and administrative services for a healthcare organization in Shaker Heights, Ohio. This contract-to-permanent opportunity is ideal for someone who combines strong customer service abilities with experience handling insurance-related information in a clinical setting. The person in this role will help patients navigate registration, coverage verification, scheduling coordination, and travel-related arrangements while maintaining accurate records and clear communication with internal teams and external contacts. Responsibilities: • Verify patient insurance coverage and confirm demographic and account details to support accurate billing and service coordination. • Communicate with patients, payer representatives, and outside vendors to obtain, update, and clarify required information. • Assist with patient registration activities and ensure records are complete, current, and properly documented. • Coordinate appointments and support patient scheduling needs while responding to changes and special requests. • Arrange transportation or other travel-related accommodations for patients when needed. • Provide courteous front-line service by answering questions, resolving routine concerns, and directing issues appropriately. • Maintain organized documentation using Microsoft Office tools and internal office processes. • Work closely with the Revenue Cycle Manager and site leadership to support daily operational needs across assigned locations.
2026-08-19T00:00:00Z

Patient Service Representative

Warminster, PA
onsite
Temporary to Hire
18 - 22 USD / Hourly
We are looking for a Patient Service Representative to join a healthcare office in Warminster, PA and create a smooth, welcoming experience for every patient. This contract opportunity with permanent potential is ideal for someone who enjoys balancing front-desk coordination, appointment management, and responsive patient support in a busy setting. The person in this role will help keep daily operations organized while partnering with staff to ensure efficient service and accurate administrative processes. Responsibilities:• Coordinate appointment bookings, confirmations, and schedule changes while maintaining precise calendar information within the practice system.• Welcome patients upon arrival, complete intake and checkout activities, and verify that required information and documentation are properly recorded.• Respond to incoming phone calls professionally, assist with patient questions, and direct inquiries to the appropriate team members when needed.• Maintain accurate patient files and update records in accordance with office procedures and confidentiality standards.• Support day-to-day administrative tasks such as scanning, copying, filing, handling mail, and keeping the reception space orderly and inviting.• Work closely with clinical and office personnel to promote efficient workflow and a positive patient visit from arrival through departure.• Address service concerns promptly, follow up on outstanding items, and help resolve routine issues with a patient-focused approach.
2026-08-20T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are seeking a professional and customer-focused Patient Service Representative to support front-end operations for a healthcare organization in Wilmington, Delaware. This role is responsible for providing excellent service to patients while handling scheduling, registration, insurance verification, intake support, and general administrative duties. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced medical office environment. Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Register patients and update demographic, insurance, and contact information</li><li>Verify insurance eligibility, benefits, and referral requirements</li><li>Collect copays, balances, and required patient forms at check-in and check-out</li><li>Answer inbound calls and respond to patient questions regarding appointments, forms, and office procedures</li><li>Maintain accurate patient records within the electronic medical records system</li><li>Assist with patient intake, appointment preparation, and routing of messages to clinical staff</li><li>Coordinate with providers, medical assistants, and billing staff to support smooth office workflow</li><li>Handle scanning, filing, faxing, and other general administrative tasks</li><li>Support compliance with HIPAA and organizational policies regarding patient privacy and documentation</li><li>Resolve routine patient concerns and escalate issues as appropriate</li></ul>
2026-08-06T00:00:00Z

Patient Service Representative

Renton, WA
onsite
Temporary / Contract
22 - 26 USD / Hourly
Position OverviewWe are seeking a professional and compassionate Patient Services Representative for a temporary onsite opportunity in Renton, WA. This role serves as the first point of contact for patients and is responsible for delivering exceptional customer service while supporting the daily administrative operations of a healthcare facility. The ideal candidate will possess strong communication skills, a patient-focused approach, and the ability to manage multiple priorities in a fast-paced healthcare environment. Key Responsibilities<ul><li>Greet patients, visitors, and vendors in a professional and welcoming manner.</li><li>Answer incoming calls and assist with patient inquiries, scheduling requests, and general questions.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Register new patients and update demographic, insurance, and contact information.</li><li>Verify insurance coverage and eligibility prior to appointments.</li><li>Collect copays and process patient payments in accordance with office procedures.</li><li>Maintain accurate patient records within electronic medical record (EMR) systems.</li><li>Coordinate referrals, authorizations, and follow-up appointments as needed.</li><li>Respond to patient concerns and escalate issues appropriately.</li><li>Assist providers and clinical staff with administrative support functions.</li><li>Process incoming faxes, medical records requests, and correspondence.</li><li>Ensure compliance with HIPAA regulations and patient confidentiality standards.</li></ul>
2026-08-17T00:00:00Z

Customer Service II

Kalamazoo, MI
onsite
Temporary / Contract
16.15 - 17.5 USD / Hourly
We are looking for a detail-oriented Customer Service II team member to support election-related administrative operations for a contract position in Kalamazoo, Michigan. This opportunity is ideal for someone who enjoys structured office work, accurate record handling, and assisting the public with professionalism and care. The role combines customer support, document preparation, and data management in a fast-paced non-profit environment. This role is 100% onsite, will require some overtime and will support local elections. Responsibilities:• Prepare outgoing ballot materials by organizing documents, assembling mail packets, and confirming items are ready for distribution.• Process incoming ballot shipments by opening containers, sorting contents, and arranging materials for the next handling step.• Create and apply mailing labels, print voter address information, and ensure envelopes are properly prepared for delivery.• Maintain organized voter documentation through accurate filing and systematic record management.• Enter voter-related information into the designated voter file system with a high level of accuracy.• Manage physical records such as master cards and voter identification files to support efficient document retrieval.• Assemble and package election supplies to help ensure materials are ready for operational use.• Respond to voter inquiries by phone or in person, providing clear and courteous assistance on routine questions.
2026-08-11T00:00:00Z

Membership Administrator

Oakland, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Membership AdministratorJob Description:The Membership Administrator will support membership operations, maintain accurate records, and provide exceptional service to members.Responsibilities:<ul><li>Process membership applications and renewals</li><li>Update and maintain membership databases</li><li>Respond to member inquiries</li><li>Prepare membership reports and communications</li><li>Assist with member events and outreach efforts</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards. Responsibilities:• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.
2026-08-18T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-19T00:00:00Z