<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
<p>We are looking for an organized and detail-oriented Member Services Coordinator to join our team in Edina, Minnesota. In this role, you will play a critical part in ensuring members have access to high-quality educational experiences that support their growth and licensure. This position also focuses on maintaining accurate member records and contributing to departmental success through administrative, data management tasks and membership inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate educational programs to ensure members meet licensure requirements and achieve success.</p><p>• Foster strong relationships with members by promoting the benefits and services of membership.</p><p>• Manage and maintain accurate member data to support organizational goals.</p><p>• Perform administrative duties, including preparation and follow-up for programming events.</p><p>• Handle membership data entry, reporting, and documentation with precision.</p><p>• Provide high level support to members, visitors, and guests </p><p>• Support the team in creating a collaborative and respectful work environment.</p><p>• Ensure adherence to organizational operating principles and practices.</p><p>• Utilize tools like Microsoft Excel to streamline reporting and data management processes.</p>
<p>Position Summary</p><p>The Part-time Member Services Representative is a vital, enthusiastic team member dedicated to enhancing member experiences and fostering community connections. This multifaceted part-time role, split approximately 70% on member support and 30% on coordination, is perfect for a proactive individual with strong interpersonal skills, meticulous attention to detail, and a deep commitment to community engagement. The representative will play a key role in nurturing member relationships, addressing inquiries, and supporting organizational initiatives, while also coordinating event logistics and participant engagement to ensure seamless program delivery. This position offers an opportunity to make a meaningful impact by promoting member satisfaction and advancing the organization’s mission through exceptional service and collaboration.</p><p><br></p><p>Key Responsibilities</p><p>Member Support</p><ul><li>Assist with membership campaigns, events, and communications.</li><li>Maintain member records in the CRM system.</li><li>Support research and preparation for member outreach.</li><li>Coordinate stewardship activities such as thank-you letters and updates.</li><li>Help create content for emails, social media, and the website.</li><li>Research potential members, partners, and opportunities.</li></ul><p>Coordination</p><ul><li>Assist in onboarding and scheduling for programs and events.</li><li>Maintain records and ensure completion of documentation and training.</li><li>Serve as a point of contact, providing timely communication and support.</li><li>Assist with orientations and recognition efforts.</li><li>Collaborate with partners to match opportunities.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills.<br><br>Responsibilities:<br>• Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations.<br>• Enroll families into assistance programs while maintaining high standards of quality and accuracy.<br>• Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services.<br>• Coordinate with other departments to maximize benefits and support for families.<br>• Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources.<br>• Actively participate in staff meetings, improvement processes, and opportunities for growth and development.<br>• Adhere to organizational policies, fiscal procedures, and workplace standards.<br>• Meet annual appointment and program completion targets as set by management.<br>• Handle administrative tasks and maintain organized records to support program operations.<br>• Perform additional duties as assigned by leadership staff.
We are looking for a dedicated Customer Service Representative to join a local government team in Richmond, Virginia. In this long-term contract position, you will play a key role in delivering exceptional service to community members, ensuring their needs are met efficiently and effectively. This is an excellent opportunity to contribute to public service in a meaningful way.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests from constituents regarding government services, programs, and policies.<br>• Provide guidance to individuals navigating government processes and procedures to ensure a positive customer experience.<br>• Collaborate with internal departments to gather accurate information and deliver timely responses to inquiries.<br>• Maintain thorough and up-to-date knowledge of local government services, initiatives, and programs.<br>• Handle sensitive information with the utmost confidentiality and professionalism.<br>• Assist with data entry tasks to record and track interactions and ensure accurate recordkeeping.<br>• Direct visitors or callers to appropriate departments or resources as needed.<br>• Address and resolve customer issues with a focus on delivering effective solutions.<br>• Support occasional evening or weekend service needs, as required by the organization.
<p>We are looking for an experienced Manager of Workman's Compensation Insurance Services to oversee operations within the Member Services Department. This role is focused on delivering cost-effective and valuable programs to Fmembers while ensuring seamless customer service and operational excellence. The ideal candidate will bring expertise in benefits management and a commitment to maintaining strong relationships with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective customer service strategies for all department programs, services, and benefits.</p><p>• Develop and maintain comprehensive knowledge of all departmental offerings, including programs, products, and services.</p><p>• Process applications and documentation for new claims or policy transfers, ensuring timely submissions.</p><p>• Manage new and transfer applications for Workers’ Compensation, submitting them to the New York State Insurance Fund for eligibility in Safety Group 486.</p><p>• Apply company policies and pricing strategies to tailor solutions that best meet client needs.</p><p>• Review and update client records within the computer system, ensuring accuracy and compliance with company guidelines.</p><p>• Process new policies, update databases, and forward necessary documentation to relevant agencies as required.</p><p>• Collaborate with the IT department to test and optimize database functionalities for smooth daily operations.</p><p>• Foster communication with other departments to support their responsibilities and enhance overall organizational efficiency.</p><p>• Build and maintain positive relationships with Farm Bureau leaders, participants, and representatives from affiliated organizations.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to full time position, offering an excellent opportunity for growth and long-term career development. In this role, you will deliver exceptional service by managing high-volume calls and supporting customers with empathy and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Respond to over 100 customer inquiries daily via a multi-line phone system, ensuring prompt and accurate communication.</p><p>• Upload and manage 20+ documents per day to maintain organized and up-to-date records.</p><p>• Demonstrate strong multitasking skills by handling various tasks efficiently and without compromising quality.</p><p>• Collaborate effectively with team members to foster a supportive and productive work environment.</p><p>• Address customer concerns, including handling irate callers, with patience, empathy, and professionalism.</p><p>• Maintain a pleasant and detail-oriented demeanor during all interactions with clients and team members.</p><p>• Utilize Microsoft Office tools, including Word, to complete tasks and documentation accurately.</p><p>• Uphold high standards of customer service by resolving issues and providing solutions in a timely manner.</p>
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.<br>• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.<br>• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.<br>• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.<br>• Handle sensitive information with a high level of confidentiality and discretion.<br>• Perform accurate data entry tasks to document interactions and maintain records.<br>• Direct guests and visitors to appropriate resources or departments as needed.<br>• Adapt to occasional evening or weekend shifts to meet the demands of the role.<br>• Utilize computer software and systems to manage customer interactions and track service requests.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Dayton, Oregon. In this long-term contract position, you will play a key role in ensuring smooth administrative operations while supporting guest experiences and member services. This role is ideal for someone who thrives in a dynamic environment and enjoys building strong relationships across teams. <strong><u>Work Schedule: Wednesday - Sunday 10 AM to 6 PM </u></strong></p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls across multiple guest centers, ensuring swift routing and accurate responses.</p><p>• Streamline communication workflows using tools like Outlook, internal chat platforms, and call tracking systems.</p><p>• Audit and maintain consumer data uploads with a focus on accuracy and clean data practices.</p><p>• Process applications, ensuring timely activation of memberships and benefits.</p><p>• Provide hospitality support across locations to enhance guest experiences.</p><p>• Manage day-to-day administrative tasks for the leadership team.</p><p>• Foster strong working relationships with team members across guest centers to ensure seamless service delivery.</p><p>• Collaborate with General Managers to create and maintain reference documents that align with brand standards.</p><p>• Support outbound member engagement campaigns, including membership wellness checks and recapture initiatives during wine club seasons.</p>
<p>A reputable organization in the heart of Honolulu is seeking a dedicated and personable <strong>Customer Service Representative (CSR)</strong> to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is <strong>on-site</strong> at the company’s Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers <strong>Hawaii-based candidates</strong> ready to attend <strong>in-person interviews</strong> and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.</li><li><strong>Problem Resolution:</strong> Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.</li><li><strong>Order Processing:</strong> Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.</li><li><strong>Documentation:</strong> Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.</li><li><strong>Product Knowledge:</strong> Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.</li><li><strong>Feedback Collection:</strong> Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.</li><li><strong>Service Updates:</strong> Inform customers about new products, promotions, and policy changes when applicable.</li><li><strong>Administrative Duties:</strong> Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.</li></ul><p><br></p>
<p>We are looking for a dedicated Benefits Customer Service Associate to support employees during Open Enrollment period. This contract position offers an opportunity to assist with health benefits inquiries and provide exceptional customer service in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p>• Assist callers with inquiries related to health benefits during the Open Enrollment period.</p><p>• Provide accurate information about benefits eligibility, plan options, and enrollment processes.</p><p>• Handle high volumes of calls and emails with professionalism and efficiency.</p><p>• Maintain organized records and ensure proper documentation of benefit-related transactions.</p><p>• Resolve customer concerns with tact and diplomacy, ensuring a positive experience.</p><p>• Collaborate with team members to meet deadlines and support overall enrollment efforts.</p><p>• Participate in paid training sessions to gain knowledge of Baltimore’s benefits system and processes.</p><p>• Adhere to company policies and procedures, including confidentiality and data security.</p><p>• Notify management promptly regarding any issues or potential extensions of the assignment.</p>
<p>We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>Greet and assist customers in person, by phone, and via email</p><p><br></p><p>Process shipments via FedEx, UPS, and freight carriers</p><p><br></p><p>Provide packaging services, including custom packaging for fragile and high-value items</p><p><br></p><p>Assist with notary, fingerprinting, and passport photo services</p><p><br></p><p>Handle mailbox rental setup and access (physical and virtual)</p><p><br></p><p>Process payments, print jobs, and other business services</p><p><br></p><p>Maintain store cleanliness and organize supplies and inventory</p><p><br></p><p>Learn and operate printing equipment as custom printing services expand</p><p><br></p><p>Ensure compliance with all shipping, notary, and identification verification protocols</p><p><br></p><p>Work collaboratively with a small team to meet customer needs efficiently</p><p><br></p><p>Requirements:</p><p><br></p><p>High school diploma or equivalent</p><p><br></p><p>Prior retail, shipping, or customer service experience preferred</p><p><br></p><p>Strong verbal and written communication skills</p><p><br></p><p>Ability to multitask and remain organized under pressure</p><p><br></p><p>Basic computer skills (MS Office, email, web-based platforms)</p><p><br></p><p>Dependable and punctual with a professional attitude</p><p><br></p><p>Willingness to learn new systems and services</p><p><br></p><p>Notary Public certification or willingness to obtain (preferred)</p><p><br></p><p>Ability to lift packages up to 25lbs</p>
<p>Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. They will be opening their pop-up store in Burlingame starting Mid September. If you are a fan of the holidays, especially Christmas, this is a great opportunity for you. We are looking to fill multiple roles with candidates that have previous retail experience, volunteer experience, or worked on a team in a work, extracurricular, or recreational capacity. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP</p><p> </p><p><strong><u>**Please note that our client is looking for candidates with open availability to fit the store schedule. They are also asking for limited time off request during these three weeks. Open availability is best**</u></strong></p><p><strong> </strong></p><p><strong>Shift Schedule:</strong> Looking for candidates who are openly available <strong>Monday through Sunday</strong> from 9AM – 7PM</p><p><strong>Duration: </strong>September 10th / September 15th – Mid January</p><p><strong>Location:</strong> Burlingame (1.2 Miles from Bart)</p><p><strong>Pay:</strong> $22.00 - $23.00</p><p><strong> </strong></p><p><strong> Sales Associate </strong></p><ul><li>Provide excellent customer service by assisting our customers in choosing the perfect Christmas tree</li><li>Go above and beyond in getting customers excited about having a Balsam Hill Christmas</li><li>Accurately complete transactions through the Balsam Hill website and with the use of apps like Square</li><li>Restock merchandise as needed and perform other daily duties routine to retail</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.<br><br>Responsibilities:<br>• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Handle order entry and billing processes while adhering to company procedures.<br>• Collaborate with internal staff and vendors to identify and address specific requirements.<br>• Utilize Microsoft Excel and Word to organize and present information effectively.<br>• Provide exceptional customer service in both inbound and outbound call scenarios.<br>• Support the call center by maintaining a high standard of attentiveness and customer care.<br>• Ensure compliance with healthcare-related protocols and standards.
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
<p>Robert Half Contract Finance and Accounting team is looking for a dedicated and customer-focused Financial Services Representative to join a small credit union here in Reno, Nevada. In this Contract to permanent position, you will play a key role in building strong financial relationships with members while delivering exceptional service. If you thrive in a fast-paced, goal-oriented environment and have experience in financial services, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Provide detail-oriented and courteous service to credit union members, ensuring their needs are met efficiently and accurately.</p><p>• Promote and sell credit union products and services, including insurance offerings, to meet monthly sales targets.</p><p>• Open new accounts and assist members with account maintenance, providing them with all necessary membership information.</p><p>• Process member transactions such as loan payments, share withdrawals, check requests, and line of credit advances.</p><p>• Maintain a thorough understanding of credit union loan policies and educate members about their options.</p><p>• Calculate loan terms, rates, and payment amounts, ensuring accuracy and adherence to lending guidelines.</p><p>• Monitor and maintain compliance with banking regulations, including the Bank Secrecy Act, Patriot Act, and other applicable programs.</p><p>• Participate in business development activities to support branch growth and team success.</p><p>• Handle member inquiries, complaints, and requests, resolving issues or directing them to the appropriate team member.</p><p>• Maintain accurate sales tracking reports and follow through on loan applications </p>
<p>We are looking for a dedicated Customer Service Specialist to join our team in Bellevue, Washington. In this role, you will provide support to clients by addressing their banking needs, resolving inquiries, and ensuring a seamless customer experience. If you excel in communication and have a strong understanding of banking services, this position offers an excellent opportunity to grow within the industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients in setting up new accounts and processing banking requests, including address changes and card activations.</p><p>• Respond to customer inquiries, conduct research, and resolve issues promptly either personally or by connecting clients with appropriate bank resources.</p><p>• Act as a liaison between customers and other departments within the bank to ensure timely resolution of concerns.</p><p>• Provide backup support as a teller when needed to maintain smooth branch operations.</p><p>• Perform additional tasks or special projects as assigned to support overall banking functions.</p><p><br></p><p>The pay range for this position is $28.00/hr to $33.00/hr.</p><p><br></p><p>Benefits:</p><p>M/D/V</p><p>Life and AD& D Insurance</p><p>401k with match</p><p>3 weeks PTO</p><p>11 paid holidays</p>
We are looking for a dedicated Workers' Compensation Customer Service Representative to join our team in Albany, New York. In this role, you will play a key part in supporting the production and retention of insurance accounts while delivering exceptional service to policyholders. This position requires a strong understanding of workers' compensation policies and a proactive approach to customer service.<br><br>Responsibilities:<br>• Oversee existing insurance policies to ensure audits, reports, and claims are managed in compliance with New York State regulations.<br>• Assist policyholders by addressing claims, providing educational materials, verifying coverage, and delivering proof of insurance.<br>• Identify and pursue new business opportunities to meet monthly sales targets.<br>• Perform administrative tasks such as bookkeeping, data entry, electronic filing, resolving billing issues, and processing policy changes.<br>• Collaborate with agents to prepare certificates of insurance and renewal documents.<br>• Serve as a backup representative for workers’ compensation client services.<br>• Develop expertise in regulations and requirements specific to agriculture-related Workers’ Compensation Safety Group 486.<br>• Maintain effective systems and procedures to ensure revenue generation while providing high-quality service to members.<br>• Support departmental programs and services by adhering to established processes and objectives.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
<p>We are looking for a dedicated Customer Service/Receptionist to join our team in Flint NT, Michigan. As the first point of contact for visitors, you will play a pivotal role in ensuring a welcoming and organized environment. This is a long-term contract opportunity offering consistent weekday hours and the chance to contribute to the success of our healthcare facility.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and direct visitors as they arrive, ensuring a friendly and efficient experience.</p><p>• Answer and manage incoming calls using a multi-line phone system, providing accurate information or directing inquiries appropriately.</p><p>• Schedule appointments and place reminder calls.</p><p>• Document all calls and make updates to Electronic Medical Records (EMR) as needed.</p><p>• Maintain and update informational materials displayed throughout the agency.</p><p>• Assist with general administrative tasks to support the customer service department.</p><p>• Ensure reliability and commitment to scheduled work hours and program needs.</p><p>• Uphold a focused demeanor while addressing customer inquiries and concerns.</p><p>• Collaborate with team members to ensure smooth day-to-day operations.</p><p>• Monitor lobby areas to maintain a clean and organized environment.</p><p>• Provide assistance to staff as needed with clerical and project tasks.</p><p>• Adhere to organizational policies and procedures while representing the agency.</p>
<p>We are currently seeking an experienced and enthusiastic <strong>Customer Service Representative</strong> to join a growing team located in Macungie, Pennsylvania. This position presents an excellent pathway for career growth and the opportunity to secure a long-term role in a dynamic and supportive environment. The ideal candidate will possess strong communication skills and the ability to efficiently manage high volumes of customer interactions with professionalism and precision.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond promptly to inbound customer calls, providing accurate information, and offering effective solutions.</li><li>Handle outbound calls to follow up on customer requests and verify satisfaction with services.</li><li>Accurately process customer orders and update records using internal order entry systems.</li><li>Utilize Google Docs and Google Sheets for documentation and tracking of customer interactions and workflow.</li><li>Deliver outstanding service in a call center setting while adhering to organizational standards.</li><li>Collaborate with team members to address complex issues and improve the overall customer experience.</li><li>Maintain a professional demeanor, with a focus on detail, when addressing customer concerns or challenges.</li><li>Exhibit adaptability to meet fluctuating seasonal business demands.</li><li>Participate in team meetings and training sessions for continuous learning and process improvement.</li></ul>
<p>We are looking for a dedicated Project Assistant to join our team on a long-term contract basis in Minneapolis, Minnesota. <strong>This position requires you to be a resident of Minnesota.</strong> This position is an excellent opportunity to contribute to impactful outreach programs within the healthcare industry. The role requires effective coordination, communication, and administrative skills to support dental service initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate on the development and execution of dental outreach plans, including attending community events and meetings.</p><p>• Facilitate member referrals to contracted dental providers, ensuring seamless coordination of transportation and interpreter services.</p><p>• Draft and distribute correspondence, reports, and program incentives related to dental services.</p><p>• Provide clear and accurate information to members about health plan policies and procedures concerning dental care.</p><p>• Update and verify member enrollment and demographic data within the health plan database.</p><p>• Represent the dental program at various venues, promoting its services and engaging with the community.</p><p>• Assist with implementing dental program strategies and ensuring alignment with organizational goals.</p><p>• Coordinate logistical support for health plan members participating in dental visits.</p><p>• Maintain accurate documentation and records to support program efficiency.</p>
