We are looking for a detail-oriented Member Services Representative to join our team in Albany, New York. This long-term contract position offers an opportunity to contribute to the efficient management of member services and data processing. The ideal candidate will be comfortable performing repetitive tasks, managing financial transactions, and supporting various administrative functions with minimal supervision.<br><br>Responsibilities:<br>• Process and input data, including cash and check transactions, into the organization's database with accuracy and efficiency.<br>• Collaborate with analysts by organizing and delivering processed financial information.<br>• Assist in fulfilling member gifts and other administrative tasks as needed.<br>• Utilize CRM systems, such as Allegiance, to manage member information and fundraising activities.<br>• Handle a variety of tasks independently, ensuring timely and reliable completion.<br>• Maintain a high level of organization and attention to detail when managing financial documents and data.<br>• Provide exceptional customer service within a fast-paced environment.<br>• Ensure compliance with organizational standards and procedures while performing daily duties.<br>• Utilize computer systems proficiently to support administrative and customer service tasks.
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and validate submissions with confirmation numbers.</p><p>• Process enrollments and maintain eligibility records efficiently.</p><p>• Generate and analyze reports to support member services operations.</p><p>• Communicate with vendors and representatives to address inquiries and resolve issues.</p><p>• Manage mail distribution and ensure proper scanning and indexing of documents.</p><p>• Respond to inbound calls professionally, addressing member questions and concerns.</p><p>• Coordinate schedules and appointments to meet member needs.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting.</p><p>• Handle email correspondence promptly to support member inquiries.</p><p>• Maintain attention to detail while performing order entry tasks to ensure accuracy.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>Member Services Specialist</p><p>Hybrid | Stable Insurance Organization | Long-Term Growth</p><p><br></p><p>A well-established insurance organization is adding a Member Services Specialist to its customer operations team. This role is ideal for someone who enjoys guiding others, digging into details, and handling important conversations with care and professionalism.</p><p><br></p><p>What You’ll Be Doing</p><p>Serve as a primary point of contact for members via phone and limited written communication</p><p>Walk customers through policy questions, updates, and next steps with clarity and patience</p><p>Review and update member records related to coverage, beneficiaries, billing, and payments</p><p>Use critical thinking to resolve nuanced or sensitive situations efficiently and accurately</p><p><br></p><p>Why This Role Stands Out</p><p>Hybrid schedule following on-site training</p><p>Clear pathways for internal advancement</p><p>Consistent, rotating hours (8–4 and 9–5)</p><p>Collaborative, team-oriented environment</p><p><br></p><p>📞 Interested? Reach out to Christin, Erin, or Lydia at (563) 359-7535 for details.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an excellent opportunity to grow within the organization. The ideal candidate will play a key role in supporting member services processes and ensuring seamless communication with vendors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and verify confirmation numbers for successful submissions.</p><p>• Process member enrollments and maintain eligibility postings in the system.</p><p>• Generate and analyze reports to ensure operational efficiency.</p><p>• Handle inbound calls and provide outstanding customer service to resolve inquiries.</p><p>• Distribute mail and manage scanning and indexing tasks for document organization.</p><p>• Coordinate outreach to vendors and assist representatives as needed.</p><p>• Schedule appointments and maintain organized calendars for team operations.</p><p>• Respond to emails and ensure timely communication with clients and internal teams.</p><p>• Utilize Microsoft Excel and Word for order entry and documentation purposes.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a <strong>Member Services Processing Representative</strong> to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day.</p><p> </p><p><strong>Why Candidates Love This Opportunity</strong></p><ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul><p><strong>What You’ll Do</strong></p><p>You’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:</p><ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul><p>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue.</p><p> </p><p>Interested? Apply today!</p><p>Reach out to us at 📞 (563) 359‑7535</p><p> </p><p>We’d love to connect and share more about how this role aligns with your experience and goals.</p>
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency.<br>• Handle order entry tasks with accuracy and attention to detail.<br>• Provide clear and effective solutions to customer concerns, ensuring their satisfaction.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve customer service processes and experiences.<br>• Stay informed about organizational policies and updates to provide accurate information.<br>• Assist customers with navigating services and resources offered by the organization.<br>• Ensure timely follow-up on unresolved inquiries and provide updates as needed.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization.<br><br>Responsibilities:<br>• Handle incoming calls promptly and professionally to address customer inquiries and concerns.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with precision and attention to detail.<br>• Monitor and resolve customer issues effectively, ensuring satisfaction.<br>• Collaborate with team members to improve service delivery and streamline processes.<br>• Maintain a thorough understanding of organizational policies and procedures.<br>• Assist with outbound calls when required, ensuring follow-up on customer requests.<br>• Document customer interactions and maintain accurate records.<br>• Identify opportunities to enhance customer experiences and suggest solutions.<br>• Uphold the organization's mission and values in all customer interactions.
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Portland, Tennessee. In this long-term contract position, you will play a vital role in delivering exceptional service and support to customers while handling inquiries and resolving issues efficiently. If you thrive in fast-paced environments and enjoy building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming customer inquiries via phone, email, or other communication channels.<br>• Accurately process orders and ensure all customer information is entered correctly.<br>• Manage inbound and outbound calls to address customer needs and concerns.<br>• Collaborate with team members to ensure seamless customer service experiences.<br>• Resolve customer complaints by identifying problems and implementing effective solutions.<br>• Maintain a thorough knowledge of company products, services, and policies to assist customers effectively.<br>• Follow up on customer interactions to ensure satisfaction and address any outstanding issues.<br>• Record and update customer information in company systems to maintain accurate records.<br>• Handle high call volumes while maintaining a positive and helpful attitude.<br>• Provide feedback to management regarding customer trends and potential improvements.
We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction throughout the service experience. This is a long-term contract position with opportunities for growth based on performance and tenure. <br> Responsibilities: • Respond promptly to customer inquiries through various communication channels, ensuring accurate and efficient resolutions. • Process payments, returns, and troubleshoot issues while maintaining a high level of professionalism. • Assist customers with ordering parts and provide guidance on extended warranties and maintenance options. • Proactively upsell additional services and products to enhance customer satisfaction and drive business growth. • Collaborate with team members to provide seamless customer support and uphold company standards. • Conduct follow-ups with customers to ensure their needs have been fully addressed. • Utilize relevant systems to track customer interactions and maintain accurate records. • Participate in training sessions to stay updated on company policies, products, and services. • Adhere to all company procedures and compliance standards while delivering excellent service. • Manage escalated issues with tact and efficiency, ensuring timely resolutions. <br> Schedule: Monday–Friday, 8:30 AM – 5:00 PM Starting at $17.50/hr + SPIFFs and bonuses Increases to $18.75/hr after 6 months Increases to $20.25/hr after 9 months Training: 3 weeks contract-to-permanent placement
We are looking for an experienced Financial Services Representative to join our team in Charleston, South Carolina. In this Contract to permanent position, you will play a key role in providing exceptional support to customers while handling banking transactions and assisting with account creation. This role offers an opportunity to grow professionally within the banking industry while delivering excellent service to members.<br><br>Responsibilities:<br>• Process customer transactions efficiently, including deposits, withdrawals, and payments.<br>• Assist members with opening new accounts and guiding them through available banking products.<br>• Deliver high-quality customer service by addressing inquiries and resolving issues promptly.<br>• Ensure compliance with banking regulations and policies in all interactions.<br>• Handle cash accurately and maintain proper cash drawer balancing.<br>• Educate customers on credit union and banking services to help them make informed financial decisions.<br>• Collaborate with team members to achieve customer satisfaction goals.<br>• Maintain detailed and accurate records of transactions and account activities.<br>• Stay informed about updates to banking services and products to provide current information to customers.<br>• Support team efforts in meeting organizational objectives and promoting a positive work environment.
<p>We are looking for a Loan Servicing Specialist to join our team in Linthicum, Maryland. This contract position offers the opportunity to contribute to the efficient handling of consumer loan servicing requests while maintaining exceptional attention to detail and high-quality member service. The ideal candidate will possess strong knowledge of consumer loans, operational procedures, and compliance standards, ensuring all tasks are completed accurately and on time.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage various consumer loan servicing requests in alignment with organizational policies and procedures.</p><p>• Develop and maintain an in-depth understanding of operational guidelines, loan products, and services.</p><p>• Investigate and resolve compliance issues related to consumer loan servicing.</p><p>• Complete reports and resolve technical issues to support ongoing operations.</p><p>• Handle additional projects and tasks as assigned by management to meet organizational goals.</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for a dedicated Customer Service Representative in Louisville, Kentucky. In this contract to permanent position, you will play a vital role in managing communication channels, ensuring exceptional service, and supporting internal processes. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are committed to delivering quality customer experiences. The hours for the Customer Service Representative are onsite, Monday - Friday: 8am-4:30pm.</p><p><br></p><p>Responsibilities of the Customer Service Representative:</p><p>• Monitor and manage incoming emails within the internal mailbox to ensure timely responses.</p><p>• Upload relevant documents to participant accounts with accuracy and efficiency.</p><p>• Forward messages to the appropriate teams or departments for further action.</p><p>• Respond to inquiries in a detail-oriented and courteous manner, providing clear and helpful information.</p><p>• Maintain a strong understanding of internal systems and workflows to ensure seamless operations.</p><p>• Collaborate with team members to resolve issues and improve overall service delivery.</p><p>• Ensure all communications are documented properly for future reference and compliance.</p><p>• Identify opportunities to streamline processes and enhance customer satisfaction.</p><p>• Handle both inbound and outbound calls as needed to support customer needs.</p><p>• Perform general order entry tasks to maintain accurate records.</p>
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This contract to permanent position offers a dynamic opportunity to engage with clients, resolve inquiries, and ensure excellent service delivery. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide support for both inbound and outbound call operations.<br>• Manage email correspondence to resolve client questions and concerns effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Process orders and ensure timely entry into the system.<br>• Schedule appointments and coordinate with clients as needed.<br>• Utilize Microsoft Excel and Word to complete administrative tasks efficiently.<br>• Collaborate with team members to improve customer service processes.<br>• Deliver exceptional service to B2B clients in person at the Mount Prospect office.
<p>Our client, a dedicated non-profit organization focused on community impact, is seeking a professional and personable Customer Service Agent to join their team. This role is ideal for someone who thrives on helping others and excels in a fast-paced, mission-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt, courteous assistance to clients, donors, and community members via phone, email, and in-person interactions.</li><li>Address inquiries about programs, services, and events, ensuring accurate information is provided at all times.</li><li>Resolve questions and concerns, escalating complex issues to appropriate team members as necessary.</li><li>Record all client interactions and important details accurately within the organization’s system.</li><li>Support administrative and outreach initiatives, including event registration and volunteer coordination.</li><li>Uphold the organization’s values and commitment to exceptional service in every interaction.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Chilton, Wisconsin. This role is ideal for individuals with strong interpersonal skills, computer proficiency, and a background in customer service or administrative support. Working in the non-profit sector, this position offers an opportunity to make a meaningful impact while delivering excellent service.</p><p><br></p><p>Responsibilities:</p><p>• Process applications efficiently and accurately, ensuring all required information is complete.</p><p>• Provide exceptional service by responding to inbound calls and addressing customer inquiries in a timely manner.</p><p>• Handle outbound calls to follow up on application statuses or gather additional information when necessary.</p><p>• Manage order entry tasks, updating records and maintaining data integrity.</p><p>• Utilize computer systems to track, update, and process customer information.</p><p>• Support administrative tasks related to application processing and customer communication.</p><p>• Collaborate with team members to resolve issues and improve service delivery.</p><p>• Maintain a detail-oriented approach and uphold the organization’s values during all client interactions.</p><p>• Ensure compliance with company policies and procedures while handling sensitive information.</p><p>• Identify opportunities for process improvements and contribute suggestions to enhance workflow.</p>
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p>We are looking for a dedicated Customer Service Representative to join our team in Norwalk, Connecticut. This is a long-term contract position, offering an excellent opportunity to enhance your customer service skills while contributing to a dynamic team environment. The ideal candidate will be responsible for handling customer inquiries, managing orders, and providing exceptional support to ensure client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming customer inquiries and provide accurate information regarding products and services.</p><p>• Process and manage customer orders efficiently, ensuring all details are accurately recorded.</p><p>• Handle both inbound and outbound calls to address customer needs and resolve issues effectively.</p><p>• Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges.</p><p>• Maintain detailed records of customer interactions, transactions, and feedback for future reference.</p><p>• Provide solutions to customer concerns, demonstrating professionalism and empathy.</p><p>• Continuously stay informed about company products and services to offer up-to-date information to clients.</p><p>• Assist with administrative tasks related to customer support and order management.</p><p>• Identify areas for process improvement to enhance customer satisfaction.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
<p>Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an opportunity to make a meaningful impact by delivering exceptional service to clients. The ideal candidate will thrive in a fast-paced environment, effectively managing customer interactions and ensuring accurate reservations while maintaining clear and precise communication.</p><p><br></p><p>Call center environment. 3 weeks of training M-F 8-5. After training most shifts are second shift. This position pays $13/hr. Entry level call center position. </p><p><br></p><p>Responsibilities:</p><p>• Manage inbound and outbound calls to meet departmental goals and deliver excellent service.</p><p>• Process reservations efficiently while adhering to established standards and expectations.</p><p>• Enter reservation details accurately into the system to ensure seamless operations.</p><p>• Address client issues with attention to detail, ensuring clear communication with both customers and internal departments.</p><p>• Use appropriate language and grammar when documenting client needs and resolving issues.</p><p>• Start tasks promptly and meet deadlines to maintain operational efficiency.</p><p>• Adapt to changing priorities and perform additional duties as assigned by management.</p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p>
<p>We are looking for a dedicated Customer Service Representative to join a company in Indianapolis, Indiana. In this role, you will provide exceptional support to customers by handling inquiries, managing schedules, and ensuring seamless communication. This position requires a proactive approach to problem-solving and strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and address customer inquiries with professionalism.</p><p>• Manage a multi-line phone system efficiently to ensure seamless communication.</p><p>• Schedule service appointments and coordinate job timelines effectively.</p><p>• Handle billing processes, including creating invoices and ensuring accuracy.</p><p>• Follow up on outstanding payments and assist with collections when necessary.</p><p>• Maintain organized records of customer interactions and service orders.</p><p>• Provide clear and accurate information regarding company services to customers.</p><p>• Collaborate with team members to address customer concerns and resolve issues.</p><p>• Uphold high standards of customer satisfaction by delivering excellent service.</p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
