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191 results for Member Services jobs

Member Services

Dayton, OH
onsite
Temporary to Hire
16.15 - 17.7 USD / Hourly
We are looking for a detail-oriented Member Services specialist to join a team in a contract-to-permanent role. This position supports day-to-day member operations by handling enrollment-related administrative work, maintaining accurate records, and assisting with service requests from members and external partners. The ideal candidate is organized, responsive, and comfortable balancing data entry, document handling, and customer communication in a fast-paced office environment. Responsibilities:• Enter and update member information in the company portal with a high level of accuracy and confirm successful submissions.• Process enrollment-related transactions and maintain eligibility records to support timely member service operations.• Communicate with vendors and other external contacts when follow-up is needed to resolve account or service matters.• Prepare, review, and distribute reports that help track membership activity and operational status.• Scan, organize, and index documents so records remain accessible and properly maintained.• Sort and distribute incoming mail to support efficient office workflow and service response times.• Respond to inbound inquiries and email correspondence courteously while providing helpful customer support.• Perform general administrative and order-entry tasks that contribute to smooth daily department operations. For immediate consideration, call 937.224.8326.
2026-06-22T00:00:00Z

Member Services Representative

La Vergne, TN
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a Member Services Representative to support members from our LaVergne, Tennessee location by delivering attentive, solutions-focused service across a variety of inquiries. In this role, you will help resolve order-related concerns, respond to questions with accuracy and professionalism, and contribute to a positive overall member experience. This position is well suited for someone who works effectively in a fast-moving environment and takes pride in building trust through consistent, high-quality support. Responsibilities: • Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters. • Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication. • Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction. • Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience. • Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices. • Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving. • Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes. • Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks.
2026-06-16T00:00:00Z

Member Services Representative

Albany, NY
onsite
Temporary to Hire
19 - 20 USD / Hourly
Member Service RepresentativeWe are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers. Key Responsibilities<ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
2026-06-12T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z

Customer Service

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Respond to customer inquiries via phone, email, or chatResolve customer complaints and provide appropriate solutionsProcess orders, returns, and account updates accuratelyMaintain detailed records of customer interactionsProvide product or service information to customersFollow up to ensure customer satisfactionEscalate complex issues when necessary
2026-06-19T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards. Responsibilities: • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs. • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions. • Explain available banking products and services clearly so customers can make informed decisions. • Record details of customer conversations and resolutions accurately in internal systems. • Work closely with colleagues to maintain a consistent and positive experience across customer interactions. • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions. • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards. • Stay informed on current banking offerings, service procedures, and support guidelines. • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.
2026-06-24T00:00:00Z

Customer Service

Fort Wayne, IN
onsite
Temporary / Contract
18 - 21 USD / Hourly
The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Key Responsibilities Respond promptly to customer inquiries via phone, email, or in-person interactions Provide accurate information regarding products, services, policies, and procedures Resolve customer complaints efficiently and professionally, escalating issues when necessary Process orders, forms, applications, and requests with accuracy Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satisfaction Collaborate with internal teams to address customer needs and improve service delivery Uphold company standards for quality, confidentiality, and customer care
2026-06-05T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service. Responsibilities:• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.• Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed.• Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.• Prepare routine reports and track key customer or sales-related data to support team decision-making.
2026-06-23T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-06-03T00:00:00Z

Client Services Representative

San Francisco, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team. In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.Responsibilities:• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies. • Process wire transfers securely and in accordance with regulatory requirements. • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions. • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services. • Build and maintain strong client relationships through proactive and personalized communication. • Guide new clients through the onboarding process to ensure a seamless and welcoming experience. • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries. • Partner with financial advisors to ensure client activities align with their financial strategies and goals. • Maintain accurate and current client records within Salesforce. • Follow up on pending client requests to ensure timely and complete resolutions. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn.
2026-05-28T00:00:00Z

Client Services Representative

Hyannis, MA
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
Are you looking to advance your career in wealth management and investment services? We are seeking a Client Services Associate to support investment operations, client relationships, account administration, and advisor activities within a growing financial services team. Key Responsibilities:<ul><li>Serve as a primary point of contact for clients, delivering exceptional service and support</li><li>Coordinate client meetings, reviews, and advisor schedules</li><li>Prepare account documentation, portfolio reviews, and performance reports</li><li>Support account onboarding, maintenance, transfers, distributions, and beneficiary updates</li><li>Monitor pending business and coordinate with custodians, vendors, and internal partners</li><li>Assist with compliance reviews, audits, and regulatory requirements</li><li>Support investment and insurance transactions when appropriately licensed</li></ul>
2026-06-24T00:00:00Z

Client Services Representative

Yarmouth Port, MA
onsite
Permanent / Full Time
40000 - 50000 USD / Yearly
Are you a people person who enjoys helping others? Are you looking for an opportunity to build a long-term career in a stable and rewarding industry? If so, we'd love to hear from you. We are seeking a Client Support Representative to provide administrative and customer support to a team of insurance professionals and valued clients. This is an excellent opportunity for someone who is organized, personable, eager to learn, and looking to grow within a supportive and collaborative environment. What You'll Do<ul><li>Answer incoming phone calls and assist clients professionally and courteously</li><li>Welcome and direct visitors</li><li>Process administrative tasks and documentation</li><li>Provide clerical support to insurance professionals</li><li>Maintain accurate records and assist with day-to-day office operations</li><li>Support client service initiatives and help ensure an exceptional customer experience</li></ul>
2026-06-09T00:00:00Z

Client Service Representative

Honolulu, HI
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Client Service Representative to join a team in Honolulu, Hawaii on a Contract assignment expected to last 12–24 months. This entry-level opportunity supports daily administrative and client service activities for an Investment Advisory group, with a focus on document handling, record accuracy, and timely task completion. The ideal candidate is organized, dependable, and comfortable managing routine office support work while communicating effectively with internal partners. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800. Responsibilities:• Manage daily clerical and administrative activities that support the broader advisory team’s workflow.• Receive, organize, and distribute incoming mail, ensuring checks and other important documents reach the correct parties promptly.• Maintain orderly files and account records so documentation is accurate, accessible, and up to date.• Enter and update information in internal systems while assisting with routine account-related support tasks.• Review forms and supporting paperwork for completeness, accuracy, and any missing details before processing.• Perform basic numerical work, such as totaling amounts across accounts or funds, with close attention to accuracy.• Follow up on outstanding forms, signatures, and documentation by contacting appropriate parties and tracking open items to completion.• Respond to routine questions and provide dependable day-to-day support to internal stakeholders, including investment team members.
2026-06-22T00:00:00Z

Customer Support

Oakland, CA
onsite
Temporary / Contract
20 - 25 USD / Hourly
Key Responsibilities<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Troubleshoot and resolve product, service, or account-related issues</li><li>Document interactions accurately in customer service or CRM systems</li><li>Escalate complex concerns to the appropriate internal teams</li><li>Provide customers with accurate information regarding products, services, or processes</li><li>Follow up on open issues to ensure resolution and customer satisfaction</li><li>Support service quality goals and contribute to a positive team environment</li></ul>
2026-06-16T00:00:00Z

Client Services Agent

Boise, ID
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Client Services Agent to join a contract opportunity supporting employees, clients, and families. This role is well suited to someone who values precision, protects sensitive information, and communicates clearly while managing a steady flow of service-related tasks. You will begin with structured training and expand your scope over time as you build confidence with internal systems, service procedures, and client support workflows. Working in a hybrid setting, this position requires strong independent judgment along with close coordination with a broader team. Responsibilities: • Review, process, and maintain employee and client records with a high degree of accuracy while handling confidential information appropriately. • Direct forms, requests, and related communications to the correct internal partners to keep service activity moving efficiently. • Investigate and resolve user issues tied to payroll access, time entry, and other online system functions. • Assist with Medicaid-related fund administration and support families with pass-through payment activities. • Use payroll, timekeeping, documentation, and internal reference platforms to complete daily work and track required actions. • Follow established compliance standards and apply careful judgment when working with sensitive personal and financial data. • Organize competing priorities effectively and adjust quickly as deadlines, volume, and business needs change throughout the day. • Partner with coworkers to solve service issues, share updates, and contribute to team performance goals. • Raise questions early, report discrepancies promptly, and escalate concerns in a thorough and timely manner. • Support electronic documentation and enrollment workflows using tools such as Microsoft 365 applications, Adobe, DocuSign, and related internal systems.
2026-06-19T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
14.25 - 16.5 USD / Hourly
We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours Responsibilities:• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.• Assist guests by providing directions and answering any inquiries they may have about the exhibits.• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.• Provide talking points and relevant information to guests.• Achieve organizational sales and service goals by promoting and selling museum merchandise.• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.
2026-06-23T00:00:00Z

Client Services Specialist

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-06-24T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-23T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Delaware. This onsite contract opportunity has the potential to become permanent and is ideal for someone who is comfortable with technology, takes initiative, and enjoys helping patients through each step of their visit. The person in this role will contribute to a welcoming Front-office experience by managing scheduling, registration, and patient communication with accuracy and care. Responsibilities:• Coordinate patient appointments and maintain an organized daily schedule for the office.• Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately.• Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members.• Complete patient registration tasks and update records in the system with careful attention to detail.• Provide clear service and support to patients before, during, and after appointments.• Work closely with the onsite manager and office staff to keep front-desk operations running smoothly.• Use office technology and internal systems effectively to manage administrative and patient service tasks.• Maintain a business-casual presence while delivering a positive experience for patients and visitors.
2026-06-24T00:00:00Z

Patient Service Representative

Encino, CA
onsite
Temporary / Contract
22 - 27 USD / Hourly
We are looking for a Patient Service Representative to support front-end revenue cycle and patient access activities for a healthcare organization in Encino, California. This Patient Service Representative focuses on delivering a welcoming patient experience while ensuring registration, scheduling, and payment information is accurate and complete. The Patient Service Representative will coordinate appointment-related needs, assist families with financial and authorization questions, and help maintain the documentation required for timely service and billing. Key Responsibilities:• Review and confirm patient and guarantor demographic and financial details during visits, updating records when changes are identified.• Establish new patient records and manage account setup or continuation in accordance with organizational guidelines.• Communicate expected out-of-pocket costs such as copays, deductibles, and other balances, and collect payments at the time of service.• Maintain precise cash and payment documentation, reconcile funds at the start and close of each shift, and gather insurance or eligibility documents needed for billing.• Monitor assigned follow-up worklists to help ensure patients receive required next steps in care.• Request and obtain outside medical documentation when needed to support patient care or account processing.• Secure prior authorizations for visits, procedures, and ancillary services, and arrange related appointments in a timely manner.• Support urgent scheduling needs by coordinating with providers and helping complete financial clearance for time-sensitive visits.• Explain pre-certification and authorization requirements to patient families and guide them through the necessary steps before services are delivered. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-06-25T00:00:00Z

Patient Service Representative

Baltimore, MD
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up. Responsibilities:• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.
2026-06-22T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Manager

Orchard Park, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes. Key Responsibilities:<ul><li>Lead Customer Service Operations & Team Performance</li><li>Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.</li><li>Monitor key performance indicators and ensure accurate account reconciliation and reporting.</li><li>Deliver a Customer-Centered Experience</li><li>Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.</li><li>Oversee payment plans and support solutions designed to improve customer access and satisfaction.</li><li>Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.</li></ul>
2026-06-10T00:00:00Z