Key Responsibilities<br>• Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems<br>• Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite<br>• Support and administer Windows Server environments and Active Directory<br>• Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA<br>• Configure, deploy, and support Windows 10/11 workstations and peripherals<br>• Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices<br>• Monitor and manage system backups, disaster recovery processes, and infrastructure performance<br>• Lead and participate in IT projects, including site setups, upgrades, and deployments<br>• Evaluate hardware/software needs and recommend solutions aligned with business requirements<br>• Collaborate with vendors, procurement, and internal teams on technology solutions and services<br>• Maintain accurate documentation of systems, processes, and infrastructure<br>• Manage hardware/software inventory and ensure proper asset tracking<br>• Provide technical guidance to team members and act as an escalation point when needed<br>• Deliver regular updates on project status and system performance to leadership
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits.<br><br>Responsibilities:<br>• Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations.<br>• Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment.<br>• Reimage workstations and install a clean operating system to prepare devices for redeployment.<br>• Help end users sign in to newly configured computers and confirm successful access to required business applications and services.<br>• Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup.<br>• Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team.<br>• Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide comprehensive desktop and PC support across main and satellite office locations.<br>• Troubleshoot and maintain printers, including high-volume and specialized label printers.<br>• Offer basic support for NetSuite and assist with related system issues.<br>• Manage and support the RingCentral communication platform.<br>• Maintain and troubleshoot security camera systems to ensure functionality.<br>• Address and resolve hardware and software issues in a Windows/Microsoft environment.<br>• Collaborate with a small IT team to ensure seamless technology operations.<br>• Travel occasionally to satellite locations to provide on-site technical support.<br>• Respond promptly to reactive troubleshooting needs in a fast-paced environment.<br>• Assist with general IT support tasks as they arise across business operations.
We are looking for a PC Technician to support onsite technology needs for a diverse range of business environments in Sacramento, California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage service visits independently, resolve technical issues across hardware and connectivity, and provide an excellent client experience. The role combines field support, device installation, and structured cabling work, with opportunities to assist in varied commercial settings including healthcare and retail locations.<br><br>Responsibilities:<br>• Complete scheduled installations, service requests, and urgent support visits at client locations within the Sacramento, California area.<br>• Diagnose and resolve entry- to mid-level technical issues involving computer hardware, network connectivity, telecommunications equipment, and end-user devices.<br>• Travel to customer sites within an assigned local radius and manage appointments effectively within designated service windows.<br>• Install, route, and terminate structured cabling, including CAT5 and CAT6, while maintaining clean and organized work areas.<br>• Coordinate with remote support teams through collaboration platforms such as Slack to troubleshoot issues and confirm next steps when additional assistance is needed.<br>• Deliver detail-oriented onsite service by communicating clearly with clients, setting expectations, and ensuring work is completed to a high standard.<br>• Support technology deployments across commercial environments such as retail locations, hospitals, dental offices, and other business facilities.<br>• Maintain accurate updates on field activity, service progress, and issue resolution while working with minimal supervision.<br>• Contribute to additional low-voltage, telephony, AV, or fiber-related tasks when project needs require broader technical support.
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment.<br><br>Responsibilities:<br>• Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site.<br>• Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge.<br>• Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks.<br>• Assist users with accessing their newly configured computers and confirm successful sign-in to required systems.<br>• Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment.<br>• Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment.<br>• Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution.<br>• Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness.<br><br>Responsibilities:<br>• Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform.<br>• Reimage workstation hardware and install a clean operating system to align devices with current technical standards.<br>• Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment.<br>• Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services.<br>• Follow established deployment procedures at each site to complete device setup accurately and efficiently.<br>• Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed.<br>• Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption.<br><br>Responsibilities:<br>• Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator.<br>• Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge.<br>• Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed.<br>• Assist employees with signing in to newly prepared devices and confirm successful access to their accounts.<br>• Move user files from cloud storage into the required organizational environment and verify availability of work-related resources.<br>• Test core applications and services after setup to ensure each user can perform daily job functions without issue.<br>• Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team.<br>• Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
We are looking for a dependable PC Technician to join our team in Chicago, Illinois and provide onsite support for device preparation, deployment, and installation activities across retail environments. This Long-term Contract position is ideal for someone who enjoys hands-on technical work, stays organized in a fast-paced setting, and communicates effectively with both team members and end users. The role requires close collaboration with internal partners to help ensure equipment is configured correctly, delivered on schedule, and fully operational during rollout activities.<br><br>Responsibilities:<br>• Prepare and configure computers, peripheral devices, and related hardware for deployment to retail locations.<br>• Coordinate equipment shipments and assist with rollout scheduling to support timely store installations.<br>• Provide remote guidance to store staff and field teams during setup, activation, and issue resolution.<br>• Diagnose and resolve hardware-related problems to keep deployments on track and minimize disruption.<br>• Record service activity, ticket updates, and deployment progress using ServiceNow and Excel-based tracking tools.<br>• Manage a steady volume of support requests while maintaining accuracy, responsiveness, and follow-through.<br>• Support onsite installation tasks, including device setup, hardware connectivity, and basic cable organization.<br>• Work closely with teammates and stakeholders to ensure each deployment meets operational and technical expectations.
<p><strong>We’re Proactively Connecting with IT Talent</strong></p><p>Our team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.</p><p>This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.</p><p><strong>Potential Responsibilities</strong></p><ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
We are looking for an experienced technology executive to lead enterprise infrastructure strategy and strengthen operational resilience across the organization in San Antonio, Texas. This role will guide technical planning, advise senior leadership on complex technology decisions, and build high-performing teams that support dependable services for schools and office operations. The ideal candidate brings deep expertise in infrastructure, cloud platforms, security frameworks, and service management, along with the ability to communicate effectively with executives and governance stakeholders.<br><br>Responsibilities:<br>• Lead the creation, maintenance, and testing of disaster recovery and business continuity strategies to reduce operational risk and support uninterrupted services.<br>• Advise executive leadership on technology direction, infrastructure priorities, and long-term investments across core technical domains.<br>• Oversee the development of operational standards, technical documentation, and internal communications that promote consistency and accountability.<br>• Establish and refine service management practices that track system performance, identify improvement opportunities, and raise service quality for schools and administrative offices.<br>• Direct infrastructure and platform initiatives involving data centers, cloud environments, virtualization, networking, and enterprise systems.<br>• Prepare and deliver updates, recommendations, and performance insights for board meetings and executive presentations.<br>• Manage audit readiness efforts by coordinating evidence collection, reviewing controls, and supporting compliance-related activities.<br>• Lead cross-functional teams and external vendors to execute technology projects, strengthen operational maturity, and drive organization-wide change.<br>• Champion the use of industry frameworks and best practices in security, project delivery, quality assurance, and systems design.
<p>Our growing client is seeking a customer-focused <strong>Tier 1 Helpdesk Analyst</strong> to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including <strong>Active Directory, Azure, Microsoft 365, and telephony systems</strong></li><li>Perform user and device support using <strong>Entra ID (Azure AD) and Intune</strong>, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support <strong>Windows desktops and Windows Server environments</strong></li><li>Assist with routine infrastructure tasks such as <strong>system reboots, backups, and basic maintenance</strong></li><li>Provide initial support or exposure to <strong>Hyper‑V environments and SQL maintenance tasks</strong>, escalating as needed</li><li>Identify, assign, and escalate <strong>security-related tickets</strong> to the appropriate teams</li><li>Support and escalate network-related issues involving <strong>Cisco switches and Fortinet firewalls</strong></li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul><p><br></p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
We are looking for an accomplished Chief Information Officer to provide strategic technology leadership for a transport organization in Broadview, Illinois. This Long-term Contract position will guide enterprise IT direction, strengthen operational performance, and support scalable growth across a complex business environment. The role requires an executive who can align technology priorities with business goals while leading modernization and integration efforts across multiple systems.<br><br>Responsibilities:<br>• Shape and lead the overall technology roadmap, ensuring IT strategy, operations, and transformation priorities support company objectives.<br>• Direct integration programs related to acquisitions, bringing together applications, data structures, and workflows across newly added businesses.<br>• Oversee the connection of diverse platforms, including recently acquired AI-enabled lead generation capabilities, to create a more unified technology ecosystem.<br>• Advance modernization initiatives within a heavily customized legacy environment while reducing risk and improving long-term sustainability.<br>• Strengthen the reliability and performance of current systems to support day-to-day operations and continued business expansion.<br>• Develop and expand service-oriented technology platforms that improve efficiency, scalability, and operational consistency.<br>• Collaborate closely with senior leadership to define the future technology operating model and align IT investments with organizational priorities.<br>• Evaluate and recommend an effective IT organizational structure, including leadership support layers needed to sustain growth and execution.<br>• Balance executive planning with practical delivery, ensuring strategic initiatives are translated into measurable outcomes.
We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions.<br><br>Responsibilities:<br>• Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders.<br>• Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction.<br>• Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs.<br>• Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities.<br>• Investigate system-related issues through root cause analysis and present recommendations backed by data findings.<br>• Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments.<br>• Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making.<br>• Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.
<p>We are seeking a motivated and technically skilled IT Specialist to support a growing organization. This is a hands-on opportunity for someone who enjoys solving technical problems, supporting end users, and improving IT systems and processes across a fast-paced operational environment.</p><p>The ideal candidate is proactive, service-oriented, and comfortable working across hardware, software, networking, and infrastructure support. This role plays a key part in maintaining a stable, secure, and efficient IT environment while contributing to ongoing technology improvements and projects.</p><p><strong>Responsibilities</strong></p><p>• Provide technical support for hardware, software, networking, telephone, and audio-visual systems</p><p> • Troubleshoot and resolve technical issues across Windows and Linux environments</p><p> • Assist with system monitoring, maintenance, security, backups, and overall IT performance</p><p> • Support end users with day-to-day IT needs and provide timely issue resolution</p><p> • Collaborate with internal teams and external vendors to maintain business technology systems</p><p> • Assist with implementation and improvement of IT processes, procedures, and documentation</p><p> • Participate in IT-related projects and support ongoing infrastructure initiatives</p><p> • Maintain documentation, knowledge sharing, and user training materials as needed</p><p> • Help ensure system reliability, security, and operational efficiency across the organization</p>
We are looking for a detail-oriented Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys hands-on technical work, follows established security procedures, and takes pride in completing tasks accurately and efficiently. In this role, you will support device preparation, software setup, encryption-related processes, and service requests while collaborating with team members to meet customer requirements. The position also calls for strong problem-solving skills, steady productivity, and a customer-focused approach to technical support.<br><br>Responsibilities:<br>• Prepare hardware for customer delivery by installing required applications and completing encryption key configuration according to documented specifications.<br>• Process service and repair requests with accuracy, ensuring each item is handled in line with quality and security expectations.<br>• Provide first-level assistance to customers and coworkers by diagnosing basic hardware and software issues and resolving common technical problems.<br>• Follow established compliance and security protocols consistently when handling devices, software, and sensitive configuration activities.<br>• Track assigned work carefully, maintain an efficient pace, and ensure orders are completed correctly and on schedule.<br>• Support inventory organization by helping monitor equipment locations, stock availability, and proper allocation of materials.<br>• Collaborate with the deployment team to meet operational goals while adapting to shifting priorities and workload demands.<br>• Contribute to additional technical and departmental tasks as business needs require.
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.</p><p>• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.</p><p>• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.</p><p>• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.</p><p>• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.</p><p>• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.</p><p>• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.</p><p>• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.</p><p>• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.</p><p>• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.</p><p>• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.</p><p>• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.</p><p>• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.</p><p>• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.</p><p>• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.</p>
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.<br><br>Responsibilities:<br>• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.<br>• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.<br>• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.<br>• Provide setup and basic troubleshooting support for retail devices and related hardware issues.<br>• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.<br>• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.<br>• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.<br>• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.
<p>We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist with the administration of computer systems, laptops, and software</li><li>Trouble-shoot networking issues</li><li>Resolve hardware issues and repairs</li><li>Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns</li><li>Other duties as assigned</li></ul>
We are looking for a skilled Systems Analyst to join our team in Columbus, Ohio. This is a contract position offering an exciting opportunity to contribute to the integration of electronic data exchanges and interface systems. The role involves collaborating with multiple vendors, analyzing data structures, and ensuring seamless testing and implementation of system interfaces.<br><br>Responsibilities:<br>• Coordinate with business and technical teams to understand requirements and design elements for module and system integration.<br>• Analyze data structures and provide expert guidance on data mapping and system configurations.<br>• Review and oversee coding and configurations developed for managing data exchanges between various modules and trading partners.<br>• Develop and execute comprehensive test plans, test cases, and test data for validating software changes.<br>• Facilitate interface testing, trading partner testing, and end-to-end testing across multiple systems and vendors.<br>• Lead defect triage sessions, ensuring efficient tracking and resolution of issues across teams.<br>• Monitor project schedules, track testing execution progress, and communicate risks or issues promptly.<br>• Prepare and deliver detailed test results, metrics, and summary reports to leadership.<br>• Act as a liaison between vendors, business users, and module teams to troubleshoot and resolve escalated issues.<br>• Maintain high standards of professionalism, integrity, and accountability in all tasks.
A growing international real estate organization is seeking an IT Systems Analyst to join its expanding IT support team. This is an excellent opportunity for a motivated and customer-focused IT detail oriented who enjoys working in a fast-paced Microsoft environment supporting both Mac and PC users. This role offers a hybrid schedule with approximately 4 days onsite in the Vinings area. <br> About the Role The IT Systems Analyst will provide Tier 1 technical support for a nationwide user base across multiple offices. The ideal candidate is a self-starter with strong communication skills, excellent troubleshooting ability, and experience supporting Microsoft 365 environments. You’ll work closely with infrastructure and support teams while assisting with major initiatives including Microsoft Exchange migrations, onboarding, hardware deployment, and end-user support. <br> Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices, and network-related issues Support Windows 11, Mac OS, iPhones, iPads, and Microsoft 365 applications Assist with onboarding/offboarding, account provisioning, and equipment deployment Troubleshoot issues related to: Outlook Teams SharePoint OneDrive Printers and peripherals Citrix access VoIP platforms Manage and resolve support tickets in a high-volume environment Maintain onsite inventory and track IT equipment Create and maintain technical documentation and user training materials Perform software installations, updates, and maintenance Escalate complex issues to senior IT staff when necessary Assist with a large-scale migration from on-prem Exchange to Microsoft 365
<p><strong>Systems Analyst</strong></p><p>Seeking a Business Systems Analyst to support business and clinical systems within an IT team. This role partners with end users to resolve issues, gather requirements, optimize system usage, and deliver reporting and data insights across enterprise and EMR platforms.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and optimize business and clinical systems, including EMR applications</li><li>Gather requirements and define technology solutions</li><li>Provide end‑user support, training, and ad hoc reporting</li><li>Design and maintain reports and data analytics to support workflows</li><li>Collaborate with vendors and internal teams on system improvements</li><li>Participate in IT projects, process improvement, and daily operations</li></ul><p><br></p><p><br></p>
<p>We are seeking a <strong>Help Desk Analyst I</strong> to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor and manage incoming requests through the ticketing system</li><li>Troubleshoot and resolve software-related issues for end users</li><li>Perform password resets and assist with account lockouts</li><li>Provide basic hardware support for desktops, laptops, peripherals, and related equipment</li><li>Support users in a <strong>Windows 11</strong> environment</li><li>Escalate unresolved technical issues to higher-level support teams as needed</li><li>Document all support activity, resolutions, and follow-up steps in the ticketing system</li><li>Deliver professional and timely customer service to internal users</li></ul><p><br></p>
<p>Help Desk / Desktop Support Job Posting</p><p>We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems.</p><p>Key Responsibilities:</p><ul><li>Provide first-level technical support for hardware, software, and user access issues</li><li>Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems</li><li>Manage user accounts, password resets, and permissions in Active Directory</li><li>Document, track, and resolve issues through a ticketing system</li><li>Escalate complex technical problems to higher-level support teams as needed</li><li>Assist with workstation setup, software installation, and basic system configuration</li><li>Deliver strong customer service while supporting internal users</li></ul><p><br></p><p><br></p>