We are looking for an experienced IT Director to guide enterprise technology operations and provide high-level leadership across service delivery, governance, and long-term planning. This role is based in Westerville, Ohio, and is suited for a strategic leader who strengthens operational performance through teams, partners, and disciplined oversight. The ideal candidate will bring a strong background in regulated environments and a proven ability to align technology operations with business priorities, risk controls, and organizational growth.<br><br>Responsibilities:<br>• Direct enterprise IT operations with a focus on stability, performance, security, and compliance across the organization.<br>• Lead the IT function by setting priorities, assigning accountability, and developing managers and team leaders to execute effectively.<br>• Oversee technology budgeting, forecasting, expense management, and financial decision-making to ensure responsible use of resources.<br>• Prepare for and support audits, regulatory reviews, and control assessments by maintaining strong operational readiness and risk awareness.<br>• Manage relationships with external service providers, monitoring service levels, performance metrics, and contractual commitments.<br>• Strengthen core IT service management practices, including incident response, change control, problem resolution, and asset oversight.<br>• Create executive-level reporting that communicates service health, operational risks, and overall technology effectiveness.<br>• Partner with senior business leaders to shape and deliver technology roadmaps that support growth, scalability, and operational efficiency.<br>• Drive organizational and process improvements by evaluating current operating models and leading meaningful change initiatives.<br>• Track developments in technology, compliance, and industry practices to inform operational strategy and future planning.
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits.<br><br>Responsibilities:<br>• Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations.<br>• Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment.<br>• Reimage workstations and install a clean operating system to prepare devices for redeployment.<br>• Help end users sign in to newly configured computers and confirm successful access to required business applications and services.<br>• Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup.<br>• Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team.<br>• Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
We are looking for a PC Technician to support onsite technology needs for a diverse range of business environments in Sacramento, California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage service visits independently, resolve technical issues across hardware and connectivity, and provide an excellent client experience. The role combines field support, device installation, and structured cabling work, with opportunities to assist in varied commercial settings including healthcare and retail locations.<br><br>Responsibilities:<br>• Complete scheduled installations, service requests, and urgent support visits at client locations within the Sacramento, California area.<br>• Diagnose and resolve entry- to mid-level technical issues involving computer hardware, network connectivity, telecommunications equipment, and end-user devices.<br>• Travel to customer sites within an assigned local radius and manage appointments effectively within designated service windows.<br>• Install, route, and terminate structured cabling, including CAT5 and CAT6, while maintaining clean and organized work areas.<br>• Coordinate with remote support teams through collaboration platforms such as Slack to troubleshoot issues and confirm next steps when additional assistance is needed.<br>• Deliver detail-oriented onsite service by communicating clearly with clients, setting expectations, and ensuring work is completed to a high standard.<br>• Support technology deployments across commercial environments such as retail locations, hospitals, dental offices, and other business facilities.<br>• Maintain accurate updates on field activity, service progress, and issue resolution while working with minimal supervision.<br>• Contribute to additional low-voltage, telephony, AV, or fiber-related tasks when project needs require broader technical support.
We are looking for a skilled PC Technician to support hardware setup, troubleshooting, and device maintenance for an Information Technology environment in California. This is a Contract position suited for someone who is comfortable working with a range of computer systems, peripherals, and physical connectivity needs. The ideal candidate will bring hands-on experience with Dell Technologies and Apple devices while delivering dependable technical support in a detail-oriented setting.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, monitors, and related hardware for end users.<br>• Diagnose hardware issues and perform repairs or component replacements to restore equipment to proper working order.<br>• Set up and organize cabling for workstations, peripherals, and other connected technology to ensure reliable performance.<br>• Provide technical support for Dell Technologies equipment and Apple devices, including initial setup and ongoing troubleshooting.<br>• Test associated hardware such as docking stations, keyboards, printers, and other peripherals to confirm full functionality.<br>• Track device conditions, completed service activities, and equipment needs to support accurate IT records.<br>• Assist with workstation deployments, equipment moves, and hardware refresh activities across the site.<br>• Coordinate with internal teams to resolve technical issues efficiently and minimize user downtime.
We are looking for a dependable PC Technician to join a production-focused team in Niles, Illinois. This contract opportunity with potential for a permanent position is ideal for someone who enjoys hands-on work, can follow detailed instructions with care, and takes pride in producing consistent, high-quality results. The position centers on assembling computer-related components, completing guided system setup, and confirming basic functionality through standardized testing. Success in this role comes from accuracy, patience, and a willingness to learn in a structured environment.<br><br>Responsibilities:<br>• Gather required parts for each build, confirm materials against work orders, and prepare components for assembly.<br>• Assemble units by installing hardware pieces such as boards, brackets, speakers, and related components in the proper sequence.<br>• Connect cables and internal parts carefully, ensuring correct placement, orientation, and fastening throughout the build process.<br>• Power on completed units and perform guided system setup, registration, and basic software-driven configuration using provided tools.<br>• Run routine updates and verify that each system starts properly and performs expected core functions.<br>• Complete burn-in and quality checks to confirm the finished unit meets established operating standards.<br>• Record completion steps, obtain secondary verification when required, and maintain accurate production documentation.<br>• Package approved systems according to instructions, apply labels, and transfer finished products into inventory.
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption.<br><br>Responsibilities:<br>• Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator.<br>• Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge.<br>• Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed.<br>• Assist employees with signing in to newly prepared devices and confirm successful access to their accounts.<br>• Move user files from cloud storage into the required organizational environment and verify availability of work-related resources.<br>• Test core applications and services after setup to ensure each user can perform daily job functions without issue.<br>• Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team.<br>• Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment.<br><br>Responsibilities:<br>• Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site.<br>• Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge.<br>• Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks.<br>• Assist users with accessing their newly configured computers and confirm successful sign-in to required systems.<br>• Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment.<br>• Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment.<br>• Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution.<br>• Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness.<br><br>Responsibilities:<br>• Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform.<br>• Reimage workstation hardware and install a clean operating system to align devices with current technical standards.<br>• Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment.<br>• Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services.<br>• Follow established deployment procedures at each site to complete device setup accurately and efficiently.<br>• Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed.<br>• Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
We are looking for an experienced technology executive to lead enterprise infrastructure strategy and strengthen operational resilience across the organization in San Antonio, Texas. This role will guide technical planning, advise senior leadership on complex technology decisions, and build high-performing teams that support dependable services for schools and office operations. The ideal candidate brings deep expertise in infrastructure, cloud platforms, security frameworks, and service management, along with the ability to communicate effectively with executives and governance stakeholders.<br><br>Responsibilities:<br>• Lead the creation, maintenance, and testing of disaster recovery and business continuity strategies to reduce operational risk and support uninterrupted services.<br>• Advise executive leadership on technology direction, infrastructure priorities, and long-term investments across core technical domains.<br>• Oversee the development of operational standards, technical documentation, and internal communications that promote consistency and accountability.<br>• Establish and refine service management practices that track system performance, identify improvement opportunities, and raise service quality for schools and administrative offices.<br>• Direct infrastructure and platform initiatives involving data centers, cloud environments, virtualization, networking, and enterprise systems.<br>• Prepare and deliver updates, recommendations, and performance insights for board meetings and executive presentations.<br>• Manage audit readiness efforts by coordinating evidence collection, reviewing controls, and supporting compliance-related activities.<br>• Lead cross-functional teams and external vendors to execute technology projects, strengthen operational maturity, and drive organization-wide change.<br>• Champion the use of industry frameworks and best practices in security, project delivery, quality assurance, and systems design.
We are looking for a strategic technology executive to lead and strengthen the organization’s technology capabilities in Las Vegas, Nevada. This role will guide the performance, security, and evolution of core platforms, infrastructure, and vendor-supported services while ensuring technology investments support business priorities and client experience. The Vice President of Technology will work closely with senior leaders across the business to improve operational efficiency, support growth, and advance innovation through scalable systems, data practices, and emerging technologies.<br><br>Responsibilities:<br>• Direct the overall health and performance of enterprise technology platforms, including CRM, infrastructure, and collaboration environments, to ensure dependable day-to-day operations.<br>• Shape and execute a technology roadmap that supports organizational goals, improves service delivery, and enhances the experience of both internal users and clients.<br>• Oversee system administration, platform integrations, and ongoing enhancements to maintain scalability, usability, and business alignment.<br>• Establish disciplined release, change, and incident management practices that minimize disruption and improve reliability across the technology environment.<br>• Partner with business leaders in sales, marketing, finance, operations, and client-facing teams to identify practical solutions and prioritize high-value initiatives.<br>• Champion opportunities for automation, artificial intelligence, and process optimization that increase efficiency and create measurable business impact.<br>• Collaborate with data stakeholders to strengthen reporting consistency, improve data quality, and support analytics and AI-enabled initiatives with dependable governance.<br>• Work with security partners and service providers to uphold access controls, reduce technology risk, and support compliance-focused operating standards.<br>• Lead vendor and partner relationships, monitoring service quality, cost effectiveness, and accountability while refining the external support landscape as needed.<br>• Provide oversight for technology project delivery, ensuring initiatives are executed with quality, clear stakeholder communication, and strong business outcomes.
We are looking for an experienced technology executive to lead the IT vision and strengthen the systems that support a growing transport organization in Orlando, Florida. This role will guide enterprise technology strategy, modernize infrastructure and service delivery, and promote secure, scalable innovation across the business. The ideal candidate brings strong leadership in operations, cybersecurity, and digital advancement, along with the ability to translate emerging technologies into measurable business value.<br><br>Responsibilities:<br>• Shape and deliver a long-term technology strategy that supports business goals while addressing immediate operational needs.<br>• Direct enterprise IT operations across infrastructure, networks, servers, cloud platforms, software services, and end-user technology.<br>• Lead and develop technology teams by setting clear expectations, encouraging attention to detail, and driving a high-performance culture.<br>• Establish strong IT service management practices, including support operations, incident handling, and structured change control.<br>• Strengthen cybersecurity governance and manage risk through effective policies, controls, and oversight of compliance obligations.<br>• Evaluate and introduce artificial intelligence, automation, and other emerging technologies that can improve efficiency and decision-making.<br>• Create practical frameworks that help teams adopt AI tools responsibly and build broader internal understanding of digital capabilities.<br>• Assess new technology opportunities, run pilot initiatives, and recommend investments that offer meaningful operational or competitive benefit.<br>• Partner with business leaders to align technology priorities with organizational strategy and ensure reliable service delivery across departments.
<p>Robert Half is looking for an early-career cybersecurity professional to join a manufacturing environment supporting CMMC-related initiatives. This role is hands-on and geared toward someone eager to build real-world experience in cyber within a defense-focused setting. This is an on-site position, please do not apply if you are not able to perform this position in person and on site in Saratoga Springs.</p><p><br></p><p><strong>What you’ll do:</strong></p><ul><li>Support cybersecurity efforts in a regulated manufacturing environment</li><li>Gain hands-on experience across security controls and compliance work</li><li>Exposure to CMMC or cybersecurity in environment</li></ul><p><br></p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.<br><br>Responsibilities:<br>• Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access.<br>• Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting.<br>• Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform.<br>• Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context.<br>• Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment.<br>• Travel to nearby branch locations when needed to deliver in-person technical assistance and device support.<br>• Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions.<br><br>Responsibilities:<br>• Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders.<br>• Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction.<br>• Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs.<br>• Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities.<br>• Investigate system-related issues through root cause analysis and present recommendations backed by data findings.<br>• Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments.<br>• Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making.<br>• Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.
<p><b>IT Technical Support </b></p><p>Onsite | Austin, TX | Contract</p><p><br></p><ul><li>Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems</li><li>Troubleshoot hardware, software, network, and system issues for end users</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage and resolve help desk tickets in a timely manner (SLAs)</li><li>Support Microsoft 365, email systems, VPN access, and user account administration</li><li>Perform password resets, user provisioning, and access management (Active Directory)</li><li>Document issues, resolutions, and processes in knowledge base systems</li><li>Escalate complex issues to higher-level IT teams when necessary</li><li>Assist with system upgrades, patches, and deployments</li><li>Ensure compliance with IT policies, security standards, and best practices</li></ul>
<p>We are looking for a Systems Administrator to support daily IT operations and deliver dependable technical solutions for users in Germantown, Wisconsin. This role combines hands-on troubleshooting, system configuration, product support, and project participation, making it ideal for someone who is comfortable balancing operational support with technical ownership. The successful candidate will help maintain reliable infrastructure, resolve escalated issues, and contribute to a smooth technology experience across the organization.<strong> This opportunity offers a hybrid schedule; candidate's must be local to the Greater Milwaukee area. </strong></p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated support incidents by investigating technical problems, identifying root causes, and delivering timely solutions that meet service expectations.</p><p>• Handle advanced service requests that require strong judgment, technical knowledge, and tailored support across systems and devices.</p><p>• Build, configure, and prepare equipment such as desktop workstations, network hardware, cameras, entry-level servers, and printers for deployment.</p><p>• Coordinate incoming and outgoing hardware shipments while keeping inventory records accurate and up to date.</p><p>• Track technology assets, perform routine inventory checks, and help ensure the availability of equipment and replacement parts.</p><p>• Provide both remote and onsite technical assistance, responding professionally to service needs and restoring functionality as quickly as possible.</p><p>• Support employee onboarding and offboarding by setting up accounts, devices, and access while ensuring secure transitions for departing staff.</p><p>• Serve as the primary technical owner for assigned products, maintaining documentation, overseeing updates, and managing ongoing performance and issue resolution.</p><p>• Contribute to both customized and repeatable project work by completing assigned deliverables and supporting implementation activities.</p><p>• Participate in an on-call rotation to address urgent after-hours issues and help maintain system stability and business continuity.</p>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for an Network Technician / Jr. Network Administrator with a background in networking, fiber optics, cabling, and network hardware. If this sounds like your background, then this Network Technician / Jr. Network Administrator role is for you. For this opportunity, you will work onsite in Mojave, CA area.</p><p><br></p><p><strong>Position</strong>: Network Technician / Jr. Network Administrator</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: Network Fundamentals, Devices, Connections, Fiber, Cabling</p><p><strong>Company:</strong> Aerospace</p><p><br></p><p>Responsibilities:</p><p>• Install, route, and terminate fiber and low-voltage cabling to support network connectivity and equipment deployments.</p><p>• Diagnose and resolve wiring, connection, and signal issues across structured cabling and related infrastructure.</p><p>• Perform onsite network support tasks within a NOC-focused environment, including basic troubleshooting of switches, wireless connectivity, and associated hardware.</p><p>• Provide technical assistance for desktop and workstation issues involving both hardware and software components.</p><p>• Support systems running Windows and, when needed, assist with macOS or Linux-based devices.</p><p>• Use lifts safely to complete overhead cabling, equipment access, and installation activities in accordance with site requirements.</p><p>• Move and handle tools, cable materials, and equipment weighing more than 25 pounds as part of daily fieldwork.</p><p>• Contribute to operational support activities in the client environment while following established technical and workplace procedures.</p><p><br></p><p>*Email brendan.steele@rht(.com) for consideration*</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.</p><p>• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.</p><p>• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.</p><p>• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.</p><p>• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.</p><p>• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.</p><p>• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.</p><p>• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.</p><p>• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.</p><p>• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.</p><p>• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.</p><p>• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.</p><p>• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.</p><p>• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.</p><p>• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.</p>
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.<br><br>Responsibilities:<br>• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.<br>• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.<br>• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.<br>• Provide setup and basic troubleshooting support for retail devices and related hardware issues.<br>• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.<br>• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.<br>• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.<br>• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.
<p>We are looking for an IT Help Desk I specialist to provide hands-on technical support for hardware, software, and networked systems in Hawaii. This long-term contract position is ideal for someone who enjoys solving technical issues, supporting day-to-day IT operations, and assisting with equipment deployment across a healthcare environment. The role also requires strong coordination skills, with the ability to manage timelines, support project-related activities, and contribute to organized technical documentation. To apply for this role, please call Erica Huggins at 808.452.0256.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations.</p><p>• Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required.</p><p>• Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components.</p><p>• Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves.</p><p>• Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives.</p><p>• Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work.</p><p>• Perform document scanning and help organize technical or project materials to ensure information is easy to access.</p><p>• Contribute to additional IT support and project-related duties as business needs require.</p>
<p>We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist with the administration of computer systems, laptops, and software</li><li>Trouble-shoot networking issues</li><li>Resolve hardware issues and repairs</li><li>Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns</li><li>Other duties as assigned</li></ul>