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6 results for Help Deskdesktop Support Tech in Gainesville, FL
- Jacksonville, FL
- onsite
- Permanent / Full Time
- - USD / Yearly
- We are looking for an experienced IT operations leader to oversee enterprise support services for a large, fast-paced organization in Jacksonville, Florida. This role will guide service desk performance, strengthen the end-user experience, and advance modern support capabilities through automation, self-service, and data-driven improvement. The ideal candidate brings strong people leadership, operational discipline, and the ability to work across technical and business teams to improve service reliability and resolution outcomes.<br><br>Responsibilities:<br>• Direct daily service desk activities to deliver timely, dependable support for a large employee population across core technologies and business applications.<br>• Lead, mentor, and develop supervisors and support staff through coaching, performance feedback, staffing alignment, and career growth planning.<br>• Manage incident response, escalation handling, and service recovery efforts to maintain stable operations and minimize business disruption.<br>• Evaluate service metrics and user feedback to identify gaps, improve responsiveness, and elevate the overall support experience.<br>• Expand support capabilities by introducing automation, AI-assisted tools, and self-service options that increase efficiency and reduce avoidable contacts.<br>• Promote effective use of platforms such as ServiceNow and Moveworks to streamline issue resolution and improve user access to support resources.<br>• Analyze recurring technical issues and partner with engineering, infrastructure, security, product, and other teams to address root causes and strengthen system reliability.<br>• Build team expertise in advanced troubleshooting, proactive support practices, problem management, and knowledge sharing.<br>• Support major incidents, change coordination, operational readiness activities, and clear communication during high-impact service events.<br>• Contribute to governance, reporting, and strategic planning efforts that align support operations with broader business priorities.
- 2026-06-19T16:13:52Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-06-26T12:18:42Z
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 120000.00 - 140000.00 USD / Yearly
- We are looking for an experienced Data Engineer to help design and support scalable cloud-based data platforms in Jacksonville, Florida. This role focuses on building resilient data solutions in Azure, improving end-to-end data processing, and helping ensure strong performance across distributed systems. You will work closely with global engineering partners, contribute technical direction, and support a reliable delivery model in an Agile environment.<br><br>Responsibilities:<br>• Design, implement, and maintain cloud data infrastructure within Azure, using automation and infrastructure-as-code practices to improve consistency and scalability.<br>• Build and enhance enterprise data pipelines for ingestion, transformation, and processing using Databricks, Apache Spark, and Azure Data Factory.<br>• Provide technical leadership for cloud data platforms by driving architecture decisions that strengthen availability, performance, and long-term scalability.<br>• Collaborate daily with offshore and international engineering teams to align on development priorities, review code, and share technical knowledge across time zones.<br>• Participate actively in Agile ceremonies such as sprint planning, stand-ups, backlog refinement, readiness reviews, and retrospectives to support predictable delivery.<br>• Mentor data engineers through coaching, design guidance, and code review feedback that promotes high engineering standards.<br>• Support production operations by investigating incidents, resolving system bottlenecks, and leading root-cause analysis to improve platform reliability.<br>• Create and maintain architecture documentation, operational runbooks, and technical decision records to support distributed team execution.
- 2026-06-24T14:23:43Z
- Jacksonville, FL
- remote
- Temporary to Hire
- - USD / Hourly
- <p>We are seeking a Business Intelligence Analyst to support reporting, dashboard development, data analysis, and process improvement initiatives. This person will be responsible for gathering business requirements, building and maintaining Power BI dashboards, creating SQL-based reports, analyzing data trends, and helping stakeholders make informed business decisions.</p><p>The ideal candidate will be comfortable working with data from multiple sources, translating business needs into clear reporting solutions, and partnering with both technical and non-technical teams. This role will also support automation and workflow improvements using low-code platforms and other business tools to streamline reporting and operational processes.</p>
- 2026-07-08T12:58:39Z
- Gainesville, FL
- onsite
- Temporary to Hire
- - USD / Hourly
- We are looking for a Data Analyst to join a team in Florida on a contract basis with the potential for a permanent position. In this role, you will turn business needs into reliable reporting, data solutions, and actionable insights that support day-to-day operations and long-term decision-making. The position offers the opportunity to work across analytics, database management, integrations, and process improvement while partnering closely with both technical teams and business stakeholders.<br><br>Responsibilities:<br>• Create, refine, and optimize database queries across multiple query languages to support reporting, analysis, and operational needs.<br>• Partner with internal stakeholders to gather reporting goals, translate requirements into effective dashboards and visualizations, and enhance BI solutions over time.<br>• Build and maintain data interfaces that connect enterprise systems, databases, and external sources to ensure dependable data flow.<br>• Administer and monitor on-premise and cloud-based databases, helping maintain performance, availability, data quality, and security standards.<br>• Design and deliver custom analytics tools, automated workflows, and data-driven solutions that improve efficiency and align with business priorities.<br>• Provide advanced troubleshooting and support for BI, reporting, and analytics platforms, including handling escalated issues and assisting frontline support when needed.<br>• Prepare and update technical documentation for reports, integrations, databases, automated processes, and other data solutions.<br>• Contribute to ETL and pipeline activities that support consistent data transformation, movement, and accessibility across platforms.
- 2026-06-09T20:54:39Z
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 74000.00 - 118000.00 USD / Yearly
- We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions.<br><br>Responsibilities:<br>• Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved.<br>• Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities.<br>• Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed.<br>• Partner with program leadership to establish project timelines, cost targets, and measurable execution plans.<br>• Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department.<br>• Support enhancements to product data workflows, configuration control practices, and formal change review activities.<br>• Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals.<br>• Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required.<br>• Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety.<br>• Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
- 2026-07-06T13:28:40Z