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104 results for Helpdesk Support jobs

Help Desk/Desktop Support Analyst - DIRECT PERM FTE

West Des Moines, IA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, IowaTHIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US DES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! ********IMMEDIATE HIRE******************MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!At Least 1 year of PROFESSIONAL experience. Why Join? PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ What You Will Do:Your day-to-day will include:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory✔️ Windows Support ✔️ Laptop Imaging & Automation ! Volume laptop rollouts✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Freshdesk Ticketing Management System experience✔️ Resolving High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission
2026-04-20T00:00:00Z

IT Support Technician Tier 2

Tallahassee, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices. Key Responsibilities<ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to Windows OS (Windows 10/11), including performance, configuration, and security</li><li>Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul>
2026-04-22T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-04-13T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

IT/OT Service Desk Specialist

Charleston, SC
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply. Responsibilities: • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. • Monitor system performance to ensure reliability, security, and optimal functionality. • Assist end users with system access, hardware setup, application usage, and configurations. • Document incidents, solutions, and knowledge base articles to promote ongoing improvement. • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. • Perform account management tasks, such as resetting passwords and resolving access issues. • Provide remote support for users both on-site and in off-site locations. • Deliver basic training to users on IT tools and technologies to enhance their efficiency. • Collaborate with internal IT teams and external vendors to address and resolve technical issues. • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
2026-04-13T00:00:00Z

Service Desk Coordinator

Colorado Springs, CO
onsite
Temporary to Hire
22 - 23 USD / Hourly
We are looking for a Service Desk Coordinator to join our team in Colorado Springs, Colorado, on a contract-to-permanent basis. In this role, you will provide essential administrative and technical support to ensure smooth operations for our internal staff. This position is ideal for an organized and meticulous individual with a strong ability to assist users and manage technology resources effectively. Responsibilities: • Facilitate technology onboarding and offboarding processes, including equipment setup, access management, and asset tracking. • Provide first-level technical support and troubleshoot basic hardware and network issues for end-users. • Manage and maintain accurate inventory records for IT equipment and system documentation. • Assist with updates to user roles, permissions, and accounts in Active Directory and Azure. • Support the functionality of conference rooms, printers, and other office equipment as needed. • Handle inbound calls and user inquiries, providing timely and clear communication regarding IT requests or issues. • Participate in team meetings, training sessions, and initiatives to improve IT support processes. • Deliver excellent customer service by addressing technical concerns in a thorough and approachable manner.
2026-04-16T00:00:00Z

Customer Service

Louisville, KY
onsite
Permanent / Full Time
41000 - 48000 USD / Yearly
Customer Support Specialist Location: Louisville, KY (onsite) A stable, privately held distribution and logistics company is seeking a Customer Support Specialist to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential. Position Overview:<ul><li>Manage customer orders, inquiries, and updates</li><li>Coordinate with internal teams to ensure accurate and timely fulfillment</li><li>Support sales and assist with issue resolution</li><li>Maintain records and contribute to process improvements</li></ul>Benefits<ul><li>2 weeks PTO + 5 sick days</li><li>8 paid holidays</li><li>Health, dental, and vision insurance</li><li>Life insurance and EAP program</li><li>401(k) plan</li><li>Discretionary profit sharing</li></ul>
2026-03-31T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry. Responsibilities: • Respond to a high volume of inbound calls, providing timely and attentive assistance to customers. • Support customers with tasks such as opening new accounts, updating account information, and resolving concerns. • Deliver accurate and detailed information about banking products and services. • Record customer interactions and transactions thoroughly in the system to maintain accurate records. • Work collaboratively with team members to ensure a seamless and efficient customer experience. • Analyze customer needs and recommend suitable banking solutions. • Handle sensitive customer information responsibly and in compliance with banking regulations. • Stay informed about banking products, services, and procedures to provide up-to-date assistance.
2026-04-15T00:00:00Z

Customer Service

Racine, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
BotJob Description: Contract-to-Hire Application Processor (Nonprofit Organization – Racine, WI)Overview: Join a mission-driven nonprofit organization in Racine, WI as an Application Processor (Contract-to-Hire). This essential administrative role provides critical support to our community by reviewing applications, maintaining accurate data, and delivering excellent customer service.Key Responsibilities:<ul><li>Review and process incoming applications for eligibility, completeness, and compliance with organizational guidelines.</li><li>Perform accurate data entry of application details into electronic systems and databases.</li><li>Respond to applicant inquiries via phone, email, and in person, providing professional and empathetic customer service.</li><li>Schedule appointments for applicants and clients, coordinating calendars and sending confirmations.</li><li>Maintain confidential records and uphold privacy standards in accordance with nonprofit policies.</li><li>Collaborate with internal staff and external stakeholders to resolve application issues and ensure timely support.</li><li>Assist with general office tasks and administrative support as needed.</li></ul>Contract-to-Hire Details: This role starts as a contract position with the intention to convert to full-time based on performance and organizational needs.Ready to make a difference? Apply today and help support our nonprofit’s community impact.
2026-04-09T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-04-15T00:00:00Z

Desktop Engineer- Executive Support

Miami Beach, FL
onsite
Temporary / Contract
35 - 45 USD / Hourly
Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support. Responsibilities:<ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul>
2026-03-27T00:00:00Z

Operations Support

Visalia, CA
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a detail-oriented and proactive Operations Support team member to join our team in Eden Prairie, Minnesota . In this contract position, you will be instrumental in ensuring the seamless execution of order processing, from initial placement to final payment, while maintaining high standards of customer satisfaction. This role is ideal for someone who thrives in a fast-paced environment and is eager to learn and grow under supervision and mentorship. Responsibilities:• Utilize technology to identify and address issues, collaborating with team members to remove operational obstacles.• Build strong working relationships with internal and external stakeholders to manage product pricing, transportation, and informational needs.• Learn to oversee and plan order activities, ensuring all tasks are accurately completed within the system.• Assist in coordinating order-related processes, including shipment tracking, exception management, inventory reconciliation, and invoicing.• Resolve issues with exception orders by working with clients, transportation providers, and distribution partners to minimize disruptions.• Maintain accurate item-level data in company systems, including pricing, pack sizes, and product descriptions.• Monitor and mitigate potential service failures, such as late deliveries, to ensure minimal customer impact.• Deliver exceptional customer service by providing clear, effective communication and promptly addressing inquiries.• Regularly update the team on operational status and performance metrics.• Support ongoing process improvement initiatives to enhance operational efficiency.
2026-04-23T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-08T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-04-03T00:00:00Z

Application Support Engineer

Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives. Responsibilities: • Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed. • Support transaction processing workflows, ensuring data accuracy and system integrity. • Collaborate with software developers to implement system enhancements and new features based on client and operational requirements. • Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform. • Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner. • Extract and analyze data to create customized reports for clients and internal stakeholders. • Assist with compliance reporting and provide documentation during audit processes. • Conduct sensitivity analyses to identify trends and support decision-making. • Build and maintain strong client relationships to foster long-term satisfaction with the platform.
2026-04-23T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We’re hiring an Application Support Engineer to support business‑critical applications and integrations in a fast‑paced environment.Key Responsibilities<ul><li>Support internal and external application users</li><li>Troubleshoot application, database, and integration issues</li><li>Work with APIs and backend systems</li><li>Manage tickets and escalations</li><li>Partner with development and infrastructure teams</li></ul>
2026-04-10T00:00:00Z

Application Support Engineer

Amherst, NY
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a skilled Application Support Analyst to join our team in Buffalo, New York. This role involves managing and supporting business applications, ensuring their optimal performance, and collaborating with vendors on hosted platforms. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
2026-04-15T00:00:00Z

Support Technician I

Las Vegas, NV
onsite
Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-18T00:00:00Z

Process Support Specialist

Shakopee, MN
onsite
Temporary / Contract
24 - 25 USD / Hourly
Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We’re looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.<ul><li>Enter quotes and orders into Salesforce; majority of work is data entry</li><li>Create and manage users for the ecommerce platform (e-shop)</li><li>Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)</li><li>Ensure accuracy of pricing, freight information, and completion of order quality assurance</li><li>Support sales teams by preparing quotes and sending approvals</li><li>Assist with process support, including credits, returns, and web shop setups</li><li>Handle incoming calls (5–10 daily) via phone queue</li><li>Participate in internal Teams meetings</li><li>Adapt to changing tasks, supporting various administrative needs as required</li></ul>
2026-04-23T00:00:00Z

Senior Support Specialist

Beverly Hills, CA
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities:• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.• Coordinate schedules for routine IT projects and ensure timely delivery of support services.• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.
2026-04-03T00:00:00Z

Manager of Application Support

Albuquerque, NM
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals. Responsibilities: • Oversee the development and management of the department's budget, ensuring resources are allocated effectively. • Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability. • Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets. • Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives. • Communicate IT updates and project progress to relevant governance groups and stakeholders. • Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations. • Define leadership responsibilities for projects involving clinical or financial management systems. • Collaborate with vendors to manage contracts and ensure timely delivery of services. • Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management.
2026-04-03T00:00:00Z

IT Support Tier II or III

Dayton, OH
onsite
Permanent / Full Time
50000 - 70000 USD / Yearly
We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting. Responsibilities:• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.
2026-04-21T00:00:00Z

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