<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
Robert Half is hiring! Apply today! <br> Develops and maintains a deep understanding of all solutions, applications, infrastructure, and overall company mission and objectives. Maintains all public, private and hybrid cloud servers and associated environments, email (Microsoft 365/Exchange), and any associated platforms. Maintains, troubleshoots, and supports Active Directory, DHCP, DNS, Microsoft SQL Databases, Microsoft 365, Exchange Online, EntraID, Teams, and backup software. Manages the data center and all associated equipment, including hardware, software, and related applications. Participates in and performs on-premise to cloud-based and cloud to cloud migrations. Researches, recommends, and implements innovative and automated approaches for system administration tasks. Implements, tests, and troubleshoots Active Directory Group Policies (GPOs) and other policies utilized by workstation and server endpoints. Maintains and performs systems backups, data recovery, and any associated configurations, which include replications and archivals. Maintains SAN (Storage Area Network) environments in both Operations Center (HQ) and Disaster Recovery sites, ensuring proper data replication continuity. Recommends, schedules, and performs hardware and software upgrades in a timely manner, including system security patches. Installs all equipment with appropriate security features/tools following hardening standards, and resolves security issues/vulnerabilities related to the server, storage, and associated environments. Maintains user environments, file shares, and their associated permissions. Provides end-user-support for all hardware, software, and peripheral devices. Works within the IT Help Desk and project management platforms by assuming, updating, and resolving escalated service requests and projects. Mentors and provides guidance to other team members on requests/projects.
<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices with knowledge of Windows Server/ Active Directory,, 0365, Cloud (AWS), DevOps</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery.</p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Princeton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and managing orders efficiently. This role is ideal for individuals who thrive in a fast-paced environment and are committed to delivering top-tier service.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone or email, ensuring a high level of professionalism and accuracy.<br>• Process and manage customer orders using SAP software, maintaining attention to detail throughout.<br>• Collaborate with internal teams to address issues and provide timely resolutions to customer concerns.<br>• Maintain accurate customer records and update relevant systems as needed.<br>• Utilize Excel formulas to analyze data and support customer-related reporting.<br>• Handle high-volume inbound calls with efficiency and courtesy.<br>• Follow company protocols to ensure compliance with all customer service standards.<br>• Identify opportunities for process improvement to enhance customer satisfaction.<br>• Provide clear and concise information to customers regarding products, services, and order status.<br>• Build strong relationships with customers to foster loyalty and trust.
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.
We are looking for an organized and proactive Front Desk Coordinator to join our team in Washington, District of Columbia. In this contract to permanent position, you will play a pivotal role in ensuring smooth daily operations while providing exceptional support to both staff and visitors. This role requires discretion, attention to detail, and excellent communication skills.<br><br>Responsibilities:<br>• Greet executives and visitors with professionalism and assist them with entry and meeting arrangements.<br>• Schedule and coordinate meetings to ensure seamless day-to-day operations.<br>• Handle errands such as bank deposits and lunch pickups efficiently and accurately.<br>• Maintain confidentiality while managing sensitive information and tasks.<br>• Provide administrative support across two office floors, ensuring needs are met promptly.<br>• Utilize Google Docs for documentation and organization purposes.<br>• Answer inbound calls and manage a multi-line phone system effectively.<br>• Deliver exceptional concierge services to staff and guests.<br>• Ensure the front desk area is organized and welcoming at all times.
<p>We are proactively sourcing Systems Administrators to support day-to-day operations as well as longer-term stability and security initiatives.</p><p><br></p><p><strong>What our clients typically need:</strong></p><ul><li>Administration and support of Windows Server, Active Directory, and Group Policy</li><li>User provisioning, access management, and account maintenance</li><li>Patch management, backups, and system monitoring</li><li>Troubleshooting escalated technical issues from Help Desk teams</li><li>Documentation of procedures and system configurations</li></ul>
<p>At Robert Half, we connect skilled professionals with organizations committed to excellence and growth. Our client in the property management sector is seeking a Customer Service Agent to serve as a crucial liaison between tenants, property managers, and vendors. This role offers the opportunity to make a meaningful impact by delivering exemplary customer support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt and courteous responses to tenant inquiries, service requests, and general questions</li><li>Assist with coordinating maintenance, repairs, and property services</li><li>Document all customer interactions and maintain accurate resident records</li><li>Support property managers by handling phone calls, emails, and walk-ins professionally</li><li>Resolve escalated issues quickly, maintaining positive relationships with tenants and stakeholders</li><li>Collaborate with vendors and contractors to ensure timely service delivery</li><li>Help with administrative tasks such as preparing notices, updating databases, and scheduling appointments</li><li>Uphold confidentiality and demonstrate a commitment to quality service</li></ul><p><br></p>
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
<p>We are looking for a skilled IT Support Analyst to join our dynamic team in Brunswick, Georgia. In this role, you will play a key part in providing technical assistance, managing infrastructure, and ensuring smooth operations across hardware, software, and network systems. This is a contract to permanent position, offering an excellent opportunity to grow within a collaborative and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve hardware, software, and network-related issues to maintain seamless operations.</p><p>• Install, configure, and repair enterprise infrastructure, including servers, storage systems, and virtual environments.</p><p>• Plan and implement upgrades for hardware and software platforms, coordinating with vendors and stakeholders.</p><p>• Enhance and maintain monitoring, automation, and configuration solutions to improve system efficiency.</p><p>• Create and update detailed documentation for infrastructure services and processes.</p><p>• Ensure backup systems are functional and respond effectively to incidents.</p><p>• Provide timely and attentive support for end-user requests and technical issues.</p><p>• Collaborate with the IT team to uphold cybersecurity standards and compliance.</p><p>• Deliver clear communication and outstanding customer service to diverse users.</p><p>• Participate in on-call rotations during evenings, weekends, and holidays to address urgent technical needs.</p>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>
We are looking for an experienced Technical Operations Director to lead and optimize our managed services delivery organization in New York, New York. In this senior leadership role, you will oversee technical teams, service operations, and client support functions, ensuring operational excellence and exceptional service quality. This position requires a strategic mindset and a commitment to developing scalable processes that support organizational growth while exceeding client expectations.<br><br>Responsibilities:<br>• Lead and mentor teams across Service Desk, Field Engineering, Systems Engineering, and Project Delivery to ensure operational excellence.<br>• Manage end-to-end performance metrics, including service quality, escalation processes, and client satisfaction.<br>• Develop and implement scalable policies, procedures, and documentation to maintain high-quality service delivery.<br>• Oversee daily service operations, ensuring prompt responses and resolutions for client environments.<br>• Serve as an escalation point for key clients, fostering strong relationships and ensuring effective communication.<br>• Collaborate with Account Management teams to support strategic planning, QBRs, and client technology roadmaps.<br>• Ensure proper management of cloud, on-premise, and hybrid infrastructures, including Microsoft 365, Azure, networking, and security solutions.<br>• Lead the evaluation and deployment of new technologies to enhance operational efficiency and service capabilities.<br>• Drive operational improvements through automation, standardization, and alignment with industry best practices.<br>• Oversee compliance with security standards, risk management protocols, and regulatory requirements.
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p>We are working with a large tech company in Palo Alto, CA that is looking for an interim Topline FP& A Manager consultant that partners closely with senior leadership to support revenue growth and commercial strategy across the business. This team provides critical financial insight across bookings, recurring revenue, billing, and margin performance, helping leaders understand trends, evaluate trade-offs, and make informed decisions. Through strong cross-functional collaboration, the team influences planning processes, operational discipline, and long-term financial outcomes. This is a long-term contract position, offering a unique opportunity to collaborate with cross-functional teams and contribute to high-impact decision-making processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Revenue & Growth Planning</strong></p><ul><li>Own and enhance detailed financial models supporting revenue, ARR, billings, and gross margin performance</li><li>Develop inputs and analysis for annual budgets, rolling forecasts, and long-range planning cycles</li><li>Analyze monthly performance to assess business momentum and forecast accuracy</li></ul><p><strong>Scenario Analysis & Decision Support</strong></p><ul><li>Build and evaluate scenario models related to pricing changes, product launches, and go-to-market initiatives</li><li>Partner with cross-functional teams to assess revenue risks and opportunities throughout the quarter</li><li>Support quarter-end forecasting efforts by synthesizing inputs from sales operations, deal desk, order management, and product teams</li></ul><p><br></p>
<p>We are looking for a skilled and proactive Customer Service Supervisor in West Chester, Ohio. In this dynamic role, you will oversee customer interactions, coordinate internal processes, and ensure seamless communication between departments and clients. This position requires a strong background in customer service and supervisory skills, paired with expertise in QuickBooks and account management. As a Contract to permanent opportunity, this role offers opportunities for career growth within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer communication to ensure timely updates on shipment schedules and delays, maintaining accuracy in QuickBooks.</p><p>• Collaborate with the Office Manager to align inventory levels with scheduled shipments.</p><p>• Work closely with sales staff to address incoming orders, estimates, and special requests, while providing detailed insights from customer interactions.</p><p>• Offer complementary product suggestions based on customer needs and maintain knowledge of new offerings from company principals.</p><p>• Partner with the Warehouse Manager to oversee shipping processes, including accuracy in documentation and adherence to special instructions.</p><p>• Conduct weekly backorder audits to verify product availability, schedules, and data accuracy.</p><p>• Create and manage purchase orders for drop shipments, ensuring follow-through from initiation to delivery.</p><p>• Handle Return Goods Authorizations (RGAs) comprehensively, resolving customer concerns in a timely and satisfactory manner.</p><p>• Maintain understanding of sales territories and commission structures to ensure accurate coding and payments.</p><p>• Monitor and improve company processes related to data accuracy, including invoicing, assemblies, and bill of materials (BOMs).</p>
We are seeking an experienced Infrastructure Project Manager to lead and oversee multiple large-scale IT projects within our organization. Based in San Antonio, Texas, this position will focus on ensuring successful planning, execution, and delivery of enterprise-level projects while maintaining quality standards, budgets, and timelines. The ideal candidate will work closely with senior leaders, stakeholders, and technical teams to drive project success and implement best practices for project management across the organization.<br><br>Responsibilities:<br>• Lead the planning, execution, and delivery of complex IT infrastructure projects, ensuring alignment with organizational goals and timelines.<br>• Collaborate with senior leaders, stakeholders, and subject matter experts to validate project requirements and develop cost analyses.<br>• Establish and implement standardized project management policies and processes to promote consistency and efficiency.<br>• Provide guidance and training to project managers at the entry level to help them develop their skills and ensure adherence to organizational standards.<br>• Manage IT portfolios, programs, and projects, supporting strategic initiatives and enterprise-wide objectives.<br>• Develop and maintain detailed project documentation, including lifecycle policies, budgets, and compliance requirements.<br>• Coordinate project teams, including internal staff and external consultants, fostering collaboration and accountability.<br>• Oversee quality control processes to ensure projects meet specified standards and deliverables.<br>• Communicate project updates effectively to stakeholders and leadership, highlighting progress and addressing challenges.<br>• Drive continuous improvement in project management practices to optimize organizational performance.
<p>Robert Half is working with a reputable kitchenware distributing company in Burlingame. They distribute Wolf, Sub-Zero, and Cove appliances through Northern California. They are looking for a customer service oriented and personable Receptionist to assist with a temp to hire opening!. The ideal candidate will deliver exceptional customer service while efficiently managing front desk operations and administrative tasks. This position requires excellent communication skills, reliability, and a proactive approach to maintaining a welcoming and organized workspace.</p><p><br></p><p>Please find the details below and if interested, apply now! Do not wait! We are looking to potentially start someone tomorrow.</p><p><br></p><p><strong><em>Providing the highest level of concierge style customer service to all clients and guests</em></strong></p><ul><li>Answering daily phone calls and routing to specific individuals within the company</li><li>Being an effective communicator who speaks clearly and is personable and welcoming when answering incoming calls</li><li>Providing excellent customer service to all</li><li>Maintaining a friendly and outgoing demeanor</li><li>Setting the example for others by being reliable and maintaining a clean and professional workspace</li><li>Being able to put people at ease when they are on the phone or speaking one-on-one with other staff members or customers</li><li>Receiving and sorting incoming mail and delivering to each department. Outgoing mail: Coordinate pick-up and delivery of express packages (FedEx, UPS, and others) </li><li>Maintaining and managing inventory of office supplies as needed.</li><li>Updating and maintaining reception procedures, inventory list, reception area, kitchen, and conference rooms</li><li>Following office workflow procedures to ensure maximum efficiency</li></ul>
<p>We are seeking five customer service oriented and reliable candidates needed to assist with handing out and hanging posters for a one-day event at The Baltimore Convention Center. Help Desk: This person will aid in passing out the posters to customers. They will maintain a sign out sheet and organization of the booth. This person will need to be confident and able to work alone as our onsite manager will have to step away from the booth at times. Hang Personnel: These employees will be hanging the medical posters on large display boards with push pins. They will be shown how to unpack the posters and how to properly hang the poster.</p>
We are looking for an experienced Senior Systems Administrator to join our team in Schaumburg, Illinois. In this contract role, you will play a key part in managing and securing system environments while addressing user needs through effective troubleshooting and system administration. This position offers an excellent opportunity to work on a balanced mix of help desk and systems tasks.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, including implementing security measures and optimizing server configurations.<br>• Ensure compliance and security across Microsoft 365 platforms, including Intune, to protect organizational data.<br>• Provide technical support and resolve user issues, handling a range of help desk tasks efficiently.<br>• Administer and maintain Windows Server and Windows 10 systems, ensuring optimal performance and reliability.<br>• Collaborate on the design and implementation of Citrix solutions for improved end-user computing experiences.<br>• Utilize AWS technologies to support cloud-based infrastructure and services.<br>• Develop and enforce group policies and local security policies to enhance system security.<br>• Perform regular system audits and apply necessary updates to maintain compliance and functionality.<br>• Troubleshoot complex technical issues across multiple platforms, ensuring timely resolution.<br>• Assist in creating documentation and guidelines for system operations and user processes.
We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results.<br><br>Responsibilities:<br>• Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service.<br>• Address employee performance concerns through corrective actions and support processes.<br>• Monitor and improve team operations to ensure alignment with organizational objectives.<br>• Analyze operational data to identify inefficiencies and implement strategies for optimization.<br>• Conduct regular audits to maintain quality standards and resolve any discrepancies.<br>• Act as the primary contact for resolving technology, communication, and execution challenges.<br>• Collaborate with senior leadership to align strategies and drive company initiatives.<br>• Facilitate new business projects, ensuring team readiness and smooth implementation.<br>• Promote a culture of engagement, satisfaction, and productivity among employees.
We are looking for a dedicated Office Manager to join our team on a contract basis in Boston, Massachusetts. In this role, you will oversee front desk operations, administrative duties, and office safety initiatives, ensuring a seamless and well-organized environment for staff and visitors. This position requires strong organizational skills, attention to detail, and the ability to support a variety of office functions efficiently.<br><br>Responsibilities:<br>• Greet visitors and staff, fostering a welcoming atmosphere while monitoring the front entrance.<br>• Maintain the cleanliness and organization of communal spaces, conference rooms, and supply areas.<br>• Manage incoming and outgoing mail, packages, and deliveries, ensuring timely distribution.<br>• Schedule meetings, coordinate catering, and assist with event planning as needed.<br>• Provide administrative support for employee orientation and related onboarding activities.<br>• Track office inventory and oversee the loaner equipment program.<br>• Collaborate with the Office Manager to analyze office metrics and purchasing trends.<br>• Assist with resolving office equipment issues, including troubleshooting conference room AV systems.<br>• Support corporate policies related to office safety by maintaining filing systems and assisting with inspections.<br>• Act as a resource for health and safety practices, including distributing personal protective equipment.
<p>We are looking for a dynamic Customer Service Manager to join our team in Rolling Meadows, Illinois. This contract to permanent position offers an opportunity to lead a collaborative team while driving exceptional customer experiences in the wholesale distribution industry. The ideal candidate will bring strategic leadership skills and a passion for fostering a positive and results-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on leadership to create a structured, supportive, and collaborative team culture focused on enhancing the customer experience.</p><p>• Supervise and develop a team of Customer Service Representatives and Parts & Shipping staff, ensuring accountability and effective teamwork.</p><p>• Oversee daily operations such as case management, workload distribution, and staff scheduling to maintain optimal service levels.</p><p>• Manage the entire Parts and Shipping function, including order processing, inventory coordination, fulfillment workflows, and warranty-related shipments.</p><p>• Drive process improvement initiatives to optimize order accuracy, shipping coordination, and customer satisfaction.</p><p>• Develop and maintain accurate standard operating procedures (SOPs) and training materials to ensure consistency across the team.</p><p>• Monitor and analyze performance metrics related to call handling, case resolution, and customer satisfaction scores to identify areas for improvement.</p><p>• Prepare and deliver reports on department performance, customer inquiries, and emerging trends to senior leadership.</p><p>• Collaborate with cross-functional teams to resolve customer issues, streamline processes, and support business growth.</p><p>• Lead training programs for new team members and existing staff, including onboarding, refresher courses, and job shadowing to enhance service quality.</p>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
