We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot escalated issues with desktops, laptops, and mobile devices.</li><li>Manage Active Directory accounts and group policies.</li><li>Support remote access, VPNs, and network connectivity.</li><li>Document solutions and contribute to internal knowledge bases.</li></ul>
<p>We’re looking for a skilled and service-oriented IT Support Specialist with <strong>2+ years of experience</strong>, particularly in <strong>Mac troubleshooting and support</strong>. This fully onsite role supports a cutting-edge research environment, working closely with scientists, PhDs, and lab technicians.</p><p><strong>Key Highlights:</strong></p><ul><li><strong>Mac-first environment</strong>: 75% of support is Mac-based—candidates must be confident in diagnosing, resolving, and maintaining Mac systems.</li><li><strong>Hardware & software support</strong>: Includes laptops, desktops, printers, and mobile devices (Mac and PC).</li><li><strong>Tool migration</strong>: Assist with the transition from Google Workspace/Slack/Zoom to Microsoft 365/Teams/OneDrive.</li><li><strong>Device management</strong>: Experience with Microsoft Intune and Windows Autopilot is a plus.</li><li><strong>User-facing role</strong>: Strong communication skills and a helpful, professional attitude are essential.</li></ul><p>This is a great opportunity for someone who thrives in a hands-on, collaborative environment and is eager to grow within a forward-thinking organization.</p>
<p>Key responsibilities include:</p><ul><li>Establish, record, and uphold system protocols to maintain a stable network infrastructure</li><li>Deploy innovative technologies and enhance the robustness of existing systems</li><li>Oversee network health, resolve performance issues, plan system upgrades, and liaise with architects and external partners</li><li>Diagnose connectivity problems across LAN and WAN environments using various diagnostic tools</li><li>Protect network assets by implementing access controls and security policies</li><li>Administer firewall configurations in accordance with current cybersecurity standards</li><li>Provide updates on network operations and oversee associated initiatives</li><li>Schedule quarterly updates for network, storage, and server hardware to ensure firmware is current</li><li>Set up and manage routing/switching hardware, SIP-based voice services, and essential firewall configuration</li><li>Maintain and configure data storage and computing platforms</li><li>Deliver remote technical assistance to field engineers and users during system deployments</li><li>Address and fix installation-related issues during initial setup phases</li><li>Oversee IP management and hosted infrastructure within data center environments</li><li>Work closely with project managers, engineers, and help desk personnel to ensure seamless operations</li><li>Gather requirements and develop or maintain tailored solutions for internal stakeholders</li><li>Engage in team meetings to communicate progress and share technical insights</li><li>Record help desk support activities and resolutions</li><li>Contribute to the creation and refinement of technical documentation and QA processes</li><li>Assist in software testing and updates that influence network performance</li><li>Offer helpdesk support outside regular hours, including participation in on-call rotations</li><li>Guide and train junior IT personnel while promoting skill-sharing across the team</li><li>Handle multiple critical projects concurrently with effective prioritization</li><li>Keep supervisors informed with regular updates on project developments</li></ul>
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.<br><br>Responsibilities:<br>• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Manage and maintain Active Directory accounts, including password resets and user access.<br>• Assist with basic troubleshooting of hardware, software, and network connectivity issues.<br>• Configure and support multi-factor authentication systems such as Cisco Duo.<br>• Document and track all support requests to ensure timely resolution and follow-up.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.<br>• Ensure all support activities comply with established company policies and procedures.
We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.<br><br>Responsibilities:<br>• Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.<br>• Configure, deploy, and manage devices and applications across various platforms.<br>• Troubleshoot network and system issues related to Cisco and Citrix technologies.<br>• Assist users with hardware and software challenges on Mac computers and other devices.<br>• Maintain accurate documentation of configurations, deployments, and resolutions.<br>• Collaborate with team members to improve IT processes and user experiences.<br>• Monitor system performance and implement proactive measures to minimize downtime.<br>• Educate end-users on best practices for device and application usage.<br>• Respond to help desk tickets and prioritize tasks based on urgency and impact.<br>• Perform regular updates and patches to ensure system security and stability.
<p>Robert Half is hiring! We are looking for a skilled Help Desk Analyst II to join our team in the Upstate of South Carolina. In this role, you will play a vital part in ensuring smooth day-to-day operations by providing technical support and resolving issues related to hardware, software, and user accounts. This position offers the opportunity to work with a variety of technologies and contribute to the overall efficiency of the organization's IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt and effective desktop support for users, including assistance with Windows 10/11, printers, and applications.</p><p>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Manage Microsoft 365 accounts, including Exchange, Teams, SharePoint, and Entra ID.</p><p>• Assist with onboarding and offboarding tasks, such as password resets and permissions management.</p><p>• Escalate unresolved or complex issues to higher-level IT staff or engineers.</p><p>• Document resolutions and maintain clear communication with clients and internal teams.</p><p>• Apply critical thinking to address unfamiliar or challenging problems.</p><p>• Utilize ticketing systems to manage and prioritize support requests efficiently.</p><p>• Provide remote desktop support to ensure user accessibility and functionality.</p><p>• Collaborate with team members to improve processes and enhance service delivery.</p>
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p>Functional Role: Technical Coordinator/Customer Success</p><p>Location: Ventura, CA *onsite*</p><p>Salary: $75,000-$85,000</p><p><br></p><p>We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.</p><p><br></p><p><br></p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a dedicated Service Desk Analyst to join our team in Houston, Texas. In this role, you will handle a variety of IT support tasks, ensuring seamless technology operations and delivering exceptional service to users. The ideal candidate will be proactive, detail-oriented, and adept at resolving technical issues efficiently.<br><br>Responsibilities:<br>• Monitor and manage onsite IT inventory, ensuring accurate tracking and reporting of issued equipment.<br>• Resolve customer-reported technical issues using ticket management systems, ensuring timely and effective resolutions.<br>• Administer mobile text messaging systems and oversee software lifecycle management for employees.<br>• Conduct testing and analysis of IT systems and software to evaluate performance and reliability.<br>• Implement and prioritize solutions for IT-related concerns, escalating complex issues to appropriate teams.<br>• Perform system installations, updates, and maintenance procedures to prevent service interruptions.<br>• Develop training manuals and user-friendly materials to guide end-users in navigating IT systems.<br>• Collaborate with internal teams to align IT services with organizational needs and goals.<br>• Stay updated on advancements in IT to recommend improvements and optimize performance.
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
<p>This role provides comprehensive support for end-user devices and systems across multiple platforms (Windows, macOS, iOS, Android), while also managing server infrastructure, networking, and cloud-based services. The ideal candidate will be a hands-on problem solver with strong communication skills and the ability to work in a fast-paced, team-oriented environment.</p><p><br></p><p>🔧 <strong>Key Responsibilities</strong></p><ul><li>Troubleshoot and resolve complex desktop and mobile device issues.</li><li>Install, configure, and maintain hardware, software, and network systems.</li><li>Manage support tickets and respond to user inquiries promptly.</li><li>Provision and maintain wired/wireless devices and cloud-based VoIP systems.</li><li>Maintain VMware server farm and provision virtual machines.</li><li>Terminate and manage network/telephony cabling.</li><li>Maintain accurate inventory and documentation of IT assets.</li><li>Collaborate with vendors and internal teams to resolve technical issues.</li><li>Support mobile device management using Microsoft Endpoint Manager.</li><li>Perform additional IT-related tasks as assigned.</li></ul><p><br></p><p>📚 <strong>Required Skills & Experience</strong></p><ul><li>Strong knowledge of Windows OS, Active Directory, Group Policy, DHCP, DNS, Exchange, Office 365, VMware ESX.</li><li>Experience with macOS, iOS, Android, and mobile device management.</li><li>Familiarity with networking protocols and technologies (TCP/IP, VLAN, IPSec, SIP).</li><li>Proficiency in Microsoft Office, Adobe, SAP.</li><li>Hands-on experience with hardware troubleshooting and service desk management.</li><li>Excellent communication, multitasking, and problem-solving skills.</li><li>Ability to work independently and prioritize tasks under pressure.</li></ul><p><br></p><p>🎓 <strong>Education & Certifications</strong></p><ul><li><strong>Option 1:</strong> Associate’s Degree in System Administration, Networking, Cybersecurity <strong>and</strong> relevant certifications (CompTIA A+, Network+, Security+, Secure Infrastructure Specialist).</li><li><strong>Option 2:</strong> Minimum of 7 years of experience in system administration without formal degree or certifications.</li></ul><p><br></p><p>🧠 <strong>Reasoning & Soft Skills</strong></p><ul><li>Ability to follow instructions and resolve standardized problems.</li><li>Strong customer service orientation and teamwork.</li><li>Adaptability to frequent changes and high-pressure environments.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.<br>• Install, configure, and support macOS workstations, iOS devices, and related peripherals.<br>• Manage and deploy software updates, system upgrades, and other IT solutions.<br>• Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.<br>• Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.<br>• Develop and update documentation, such as quick reference guides, FAQs, and training materials.<br>• Assist with onboarding new employees by setting up IT systems and conducting training sessions.<br>• Offer on-site technical support for legal proceedings and company events as required.<br>• Research and recommend improvements in IT tools, keeping up with industry trends and best practices.<br>• Support routine maintenance tasks and contribute to departmental projects as assigned.
<p>Robert Half is partnering with a client in Rancho Bernardo, CA to find a skilled <strong>PC Technician</strong> to support a two-day project. If you have hands-on expertise in PC hardware, excellent troubleshooting skills, and a passion for organization and precision, we want to hear from you.</p><p><br></p><p><strong>This position emphasizes disconnecting and reconnecting computer hardware, functionality testing, and meticulous cable management.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Efficiently disconnect and reconnect desktop and laptop PCs, peripherals, and other related hardware.</li><li>Perform thorough functionality testing on reconnected hardware to ensure successful setup and minimal downtime.</li><li>Physically relocate PC equipment as needed, ensuring components are secure during transport.</li><li>Organize and implement clean, optimized cable management solutions in compliance with IT standards.</li><li>Troubleshoot hardware to identify and resolve connectivity, power, or functionality issues.</li><li>Collaborate with IT team members to maintain clear documentation of setups, inventory, and deployments.</li><li>Assist with basic software installations, system updates, and configurations, as appropriate.</li><li>Follow and enforce established company IT policies and procedures.</li></ul>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
• Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs<br>• Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.<br>• Manage queues of L1, escalate occurring issues to global IT Teams. <br>• Resolve and install any software related requests / incidents.<br>• Resolve incidents and requests associated with EUS equipment.<br>• Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.<br>• Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)<br>• Inventory Management / Break-fix and liaising with Vendors<br>• Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues. <br>• Imaging laptops and distributions. <br>• Control all Assets and record allocation on daily basis. <br>• Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.<br>• Support ASM Badge management system<br>• Implement and support solutions to ensure systems and processes align with the Global IT strategy<br>• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments<br>• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output<br>• Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.<br>• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc<br>• Communicate technical information to L1 and Onsite EUS teams. <br><br>Job Requirements:<br><br>• At least 5~8 years’ experience in an Enterprise-Wide IT support organization<br>• User deskside and remote support<br>• Hands on Experience with PC’s and Laptops, Sound knowledge of imaging tools. <br>• Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.<br>• Configuring hardware and applications<br>• Good at handling vendors.<br>• Excellent English verbal and written skills<br>• Experienced in global matrix organization.<br>• Knowledge and experience in Cloud Technology is an advantage<br>• Configuring mobile computing
We are looking for a skilled IT Technician to join our team in Barstow, California. This is a long-term contract position where you will play a vital role in providing technical support and resolving IT-related issues for end-users. If you have a passion for technology and delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and detail-oriented technical support for end-users, addressing hardware and software issues.<br>• Manage and troubleshoot Active Directory accounts, ensuring smooth user access and permissions.<br>• Diagnose and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Handle service desk tickets efficiently, maintaining accurate documentation of issues and resolutions.<br>• Perform basic troubleshooting to identify and resolve technical problems.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Install, configure, and update software applications as required.<br>• Maintain and monitor IT systems to ensure optimal performance and security.<br>• Assist with user training and guidance on IT systems and tools.<br>• Escalate complex issues to higher-level support teams when necessary.
We are looking for an experienced Customer Service Manager to join our team in Batesburg, South Carolina. In this Contract to permanent role, you will lead both call center and on-site customer service operations, driving excellence in customer satisfaction and team performance. The ideal candidate will bring strong leadership skills and a passion for optimizing service delivery in the wholesale distribution industry.<br><br>Responsibilities:<br>• Oversee daily operations of call center and on-site customer service teams, ensuring efficient workflows and exceptional service standards.<br>• Develop and implement strategies aimed at improving customer satisfaction, employee engagement, and retention.<br>• Provide mentorship and training to team members, fostering growth and consistent performance.<br>• Analyze call center metrics and on-site key performance indicators to identify trends and drive operational improvements.<br>• Act as the primary escalation point for complex customer inquiries, delivering timely and effective resolutions.<br>• Collaborate with internal departments to align customer service practices with broader organizational objectives.<br>• Identify and implement process improvements to enhance the overall customer experience.<br>• Prepare and deliver detailed reports on team performance, customer feedback, and operational challenges.
<p>We are looking for a detail-oriented Help Desk Analyst to join one of our clients IT hardware team in LaVergne, Tennessee. In this role, you will provide technical support and maintenance for laptops, printers, and associated devices, ensuring seamless operation of software applications and network systems. This position requires hands-on troubleshooting, system administration, and proactive problem-solving to support end users effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for laptops, printers, barcode scanners, and related hardware, including configuration, repair, and preventative maintenance.</p><p>• Administer and troubleshoot Windows operating systems across workstation platforms, ensuring optimal performance.</p><p>• Add new systems to the network and domain, and set file and folder permissions as required.</p><p>• Install, configure, and update software applications, patches, and user workstations.</p><p>• Diagnose and resolve connectivity, hardware, and software issues affecting end-user devices and network systems.</p><p>• Assist users with operational guidance for standard and specialized software applications.</p><p>• Document processes, procedures, and troubleshooting steps to maintain clear records.</p><p>• Collaborate with the Systems Administrator to address network and server issues as needed.</p><p>• Manage cabling projects, including installation of Ethernet and serial connections.</p><p>• Install and troubleshoot issues with printers, particularly LaserJet and Zebra models.</p>
<p><strong>Systems Administrator</strong></p><p>Robert Half is seeking a Systems Administrator for our client in Green Bay, to support and maintain core IT systems across servers, networks, storage, and cloud environments. This role involves monitoring performance, resolving escalated issues, implementing updates, and contributing to infrastructure projects. The administrator will also apply security standards, support disaster recovery initiatives, and identify opportunities for process automation.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that requires a hybrid work schedule.</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Maintain and troubleshoot servers, storage, and network systems</li><li>Implement upgrades, patches, and configuration changes</li><li>Support cloud and virtualization platforms</li><li>Apply security best practices and monitor system health</li><li>Automate recurring tasks through scripting</li><li>Assist with business continuity and disaster recovery planning</li><li>Provide technical guidance on escalated support requests</li></ul><p><br></p>
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
