We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
Position: IT Help Desk Manager<br>Location: Grand Island, NE - ONSITE (If relocating, 1 month free housing covered in transition.)<br>Salary: $65,000 - $75,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Feeling over worked and under-appreciated?! Our client company has strong tenure leadership and a fun work environment. Our client seeks an experienced Help Desk Manager to lead the IT support team and ensure high-quality service delivery. The ideal candidate will have strong technical skills, leadership abilities, and a commitment to exceptional customer service.<br>Responsibilities<br> • Lead Team: Guide and support the help desk team.<br> • Customer Support: Address IT issues promptly and effectively.<br> • Process Improvement: Enhance help desk policies and procedures.<br> • Incident Management: Oversee the incident management system.<br> • Reporting: Generate performance reports and identify trends.<br> • Collaborate: Work with other IT teams and departments.<br> • Vendor Coordination: Manage external service providers.<br> • Budgeting: Assist with budgeting and resource allocation.<br>Qualifications<br> • Education: Bachelor’s degree in IT or equivalent experience<br> • Experience: 5+ years in IT support, including 2+ years in a managerial role.<br> • Technical Skills: Proficiency in IT support systems and troubleshooting. Cisco, Dell, AD, hardware, software.<br> • Communication: Excellent communication skills.<br> • Problem-Solving: Strong analytical abilities.<br> • Customer Service: Commitment to high customer service standards.<br><br>Join our client to lead an outstanding IT support team and drive continuous improvement.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<ul><li>Lead, mentor, and manage the helpdesk team to ensure high-quality, timely technical support</li><li>Oversee daily helpdesk operations, including ticket queues, prioritization, escalations, and workload distribution</li><li>Ensure SLAs, KPIs, and customer satisfaction targets are consistently met</li><li>Act as the primary escalation point for complex or critical technical issues</li><li>Develop, document, and continuously improve helpdesk processes, workflows, and procedures</li><li>Manage and optimize helpdesk tools such as ticketing systems, remote support platforms, and knowledge bases</li><li>Monitor performance metrics and produce regular operational and management reports</li><li>Coordinate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Oversee onboarding and offboarding processes, including account provisioning, access control, and equipment setup</li><li>Manage hardware inventory, asset tracking, and lifecycle management</li><li>Enforce security standards, policies, and compliance within support operations</li><li>Assist with budgeting, vendor management, and technology planning related to end-user support</li><li>Identify opportunities for automation and efficiency improvements (e.g., PowerShell scripting, self-service tools)</li></ul>
<p>We are seeking a confident and proactive Service Desk Team Lead to take ownership of our service desk operations. Reporting to the IT Operations Manager, you will manage a team of three in-house technicians plus outsourced Level 1 support, delivering exceptional end-user support in a 24x7 global enterprise.</p><p>This is a leadership role requiring strategic oversight—not a traditional “hands-on-keyboard” help desk position. You will be responsible for driving operational excellence, implementing new technologies, managing budgets, scaling team resources, and optimizing service levels through SLA management and possible outsourcing initiatives. You must bring accountability, strong decision-making, and a continuous improvement mindset to this function.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and oversee daily service desk operations, providing clear direction and support</li><li>Serve as the escalation point for complex technical issues</li><li>Ensure SLA compliance and high standards for customer satisfaction and ticket resolution</li><li>Communicate professionally with users and stakeholders, both in person and via email</li><li>Identify and implement new technologies and process improvements to support ongoing business growth</li><li>Manage third-party support providers and outsourcing activities, including SLA development</li><li>Control service desk budgets and related costs</li><li>Flexibly scale team resources up or down as needed to ensure consistent performance</li><li>Promote a culture of continual learning and professional development through certifications and ongoing training</li></ul>
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>We are seeking a hands-on Technical Support Operations Manager to lead a high-volume, fast-paced incident response and technical support organization. This role will oversee 10–15 technicians across multiple shifts, ensuring world-class customer experience, rapid technical issue resolution, and consistent performance against key operational metrics.</p><p>This leader will be responsible for driving daily operations, mentoring technical teams, managing escalations, and maintaining real-time response to system alerts and customer-impacting incidents.</p>
<p>We are looking for an experienced IT Infrastructure Manager to oversee and support the technology systems across multiple locations. This role focuses on managing IT operations, ensuring system stability, and driving alignment between technology solutions and business goals. The ideal candidate will lead a team, collaborate with business leaders, and maintain a robust IT infrastructure to support critical operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and support IT systems, including networks, servers, enterprise applications, and backups, ensuring seamless operations.</p><p>• Lead and mentor a small team of IT professionals, providing guidance and handling escalations when necessary.</p><p>• Develop and enforce IT policies, procedures, and standards to ensure compliance and system security.</p><p>• Manage vendor relationships and oversee contracts, licensing, and service agreements to optimize costs and standardize operations.</p><p>• Collaborate with business leaders to assess technology needs and implement scalable solutions.</p><p>• Execute day-to-day IT tasks such as system maintenance, troubleshooting, user support, and incident resolution.</p><p>• Maintain an IT infrastructure roadmap, including lifecycle management of hardware, software, and end-user devices.</p><p>• Coordinate on-call coverage, oversee after-hours maintenance, and ensure prompt resolution of critical incidents.</p><p>• Partner with third-party providers to balance internal staffing and outsourced services effectively.</p><p>• Conduct performance evaluations, staff coaching, and regular one-on-one meetings to foster team growth.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Columbus, Ohio. This role involves providing technical assistance and resolving IT-related issues for end users while ensuring the smooth operation of systems and processes. The ideal candidate will excel in troubleshooting, communication, and maintaining a secure IT environment.<br><br>Responsibilities:<br>• Deliver on-site technical support to users with varying levels of IT knowledge.<br>• Diagnose and resolve issues related to hardware, software, and systems.<br>• Manage user accounts, including password resets and access control.<br>• Perform basic network tasks such as updating IP addresses.<br>• Generate, analyze, and utilize system and operational data reports.<br>• Collaborate in managing information systems and electronic processes.<br>• Support system audits and contribute to the evaluation of findings.<br>• Safeguard IT assets and uphold information security protocols.<br>• Assist the IT Manager with monitoring, planning, and improving IT workflows.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.<br><br>Responsibilities:<br>• Respond promptly to service desk inquiries and resolve technical issues efficiently.<br>• Troubleshoot and support Microsoft Windows 10 systems and applications.<br>• Manage user accounts and permissions within Active Directory.<br>• Provide guidance and solutions for basic IT troubleshooting tasks.<br>• Document and track service desk tickets to ensure timely resolution.<br>• Assist in the installation and configuration of hardware and software.<br>• Collaborate with team members to address complex technical challenges.<br>• Maintain a high level of customer service while addressing user concerns.<br>• Monitor system performance and escalate issues as needed.<br>• Continuously update knowledge of IT systems and tools to improve support capabilities.
We are looking for a Help Desk Analyst III to join our team in Norman, Oklahoma. In this hands-on role, you will provide technical support and troubleshooting services to a diverse client base, including residential and commercial customers. This is a Contract-to-Permanent position, offering an opportunity to work directly with clients and vendors while contributing to the growth and success of our IT operations.<br><br>Responsibilities:<br>• Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues.<br>• Install, configure, and troubleshoot internet systems for residential and commercial customers.<br>• Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity.<br>• Manage and support servers, networks, workstations, and Office 365 applications.<br>• Collaborate with vendors and clients to ensure seamless IT service delivery.<br>• Conduct system upgrades and migrations to improve infrastructure performance.<br>• Maintain detailed documentation of issues, solutions, and client interactions.<br>• Deliver exceptional customer service by communicating technical solutions in a clear and precise manner.<br>• Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement.<br>• Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies.
<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
We are seeking a skilled Systems Administrator/Help Desk specialist to join our team in Oklahoma City, Oklahoma. This is a contract-to-permanent opportunity that involves ensuring the reliability and performance of technology systems while providing exceptional support to end-users. The ideal candidate will be responsible for maintaining infrastructure, troubleshooting issues, and delivering high-quality technical solutions.<br><br>Responsibilities:<br>• Diagnose and resolve network performance concerns, and develop comprehensive disaster recovery strategies.<br>• Offer technical assistance and guidance to users, ensuring their satisfaction and resolving complex operational issues.<br>• Install, configure, and oversee the organization’s network infrastructure to ensure optimal functionality.<br>• Troubleshoot and resolve system errors, installation issues, and downtime procedures while providing clear communication to users.<br>• Monitor applications and systems to safeguard infrastructure-related components.<br>• Maintain proper functionality of infrastructure equipment and software to support business operations.<br>• Translate user needs into efficient system designs that meet organizational objectives.<br>• Conduct system testing to verify alignment with business requirements.<br>• Research and address user requests for system modifications or issue resolution.<br>• Perform additional duties as assigned to support the team and organization.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a skilled Help Desk Analyst II to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical support and resolving IT-related issues to ensure seamless operations. This position offers an excellent opportunity to apply your expertise in troubleshooting and system support within a collaborative environment.<br><br>Responsibilities:<br>• Respond to and resolve technical support requests submitted via the service desk system.<br>• Troubleshoot and address issues related to Active Directory and Windows environments.<br>• Provide assistance with Windows 10 setup, maintenance, and problem resolution.<br>• Diagnose and solve basic IT-related problems to ensure uninterrupted workflow.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.<br>• Offer guidance and training to end-users to optimize their use of IT systems.<br>• Monitor and prioritize service tickets to ensure timely resolution.<br>• Escalate complex issues to higher-level support when necessary.<br>• Ensure adherence to company policies and standards in all IT support activities.
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an exciting opportunity to provide technical support and assistance to ensure smooth operations within the paper and packaging industry. The role requires onsite work and involves troubleshooting, setup, and maintenance of IT systems and equipment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues, ensuring minimal disruption to daily operations.<br>• Perform imaging and configuration tasks for PCs and laptops to prepare them for use.<br>• Set up and maintain workstations, ensuring optimal functionality.<br>• Install, configure, and maintain printers and other hardware, ensuring seamless connectivity.<br>• Conduct basic troubleshooting for IT systems to identify and resolve technical issues.<br>• Provide support for Android and Apple devices, ensuring proper configuration and usability.<br>• Manage user access and permissions through Active Directory.<br>• Collaborate on deployment and configuration management tasks to enhance system performance.<br>• Support Cisco and Citrix technologies, ensuring efficient network and software operations.<br>• Offer guidance and assistance with Mac computers and Microsoft systems.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.</p><p><br></p><p>Responsibilities:</p><p>• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.</p><p>• Implement and oversee global processes for identity and access management.</p><p>• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.</p><p>• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.</p><p>• Ensure compliance with security standards and regulatory requirements through centralized governance.</p><p>• Recommend and execute process improvements to enhance identity and access management systems.</p><p>• Provide technical guidance and training to team members and external partners.</p><p>• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.</p><p>• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.</p>
<p>We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Appleton, WI. In this role, you will provide essential technical support to ensure smooth operations and resolve user issues efficiently. You will collaborate with team members and end-users to deliver timely solutions and maintain system functionality.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support for hardware, software, and network issues.</p><p>• Manage and resolve service desk tickets in a timely and detail-oriented manner.</p><p>• Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications.</p><p>• Configure and maintain user accounts and permissions within Active Directory.</p><p>• Assist end-users with technical guidance and training to improve their system usage.</p><p>• Document technical issues and resolutions for future reference and knowledge sharing.</p><p>• Collaborate with IT teams to implement and maintain system updates and improvements.</p><p>• Ensure compliance with IT policies and procedures while handling support requests.</p><p>• Monitor system performance and escalate complex issues to appropriate teams.</p><p>• Maintain a high level of customer service and communication throughout support interactions.</p>
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Saint Paul, Minnesota. This role focuses on providing hands-on IT support, managing mobile devices, and maintaining an organized inventory system for IT assets. The position is fully onsite and requires occasional travel to nearby locations to ensure seamless device management and support.<br><br>Responsibilities:<br>• Deliver desktop-side IT support for users in a centralized office environment.<br>• Handle mobile device management tasks, including provisioning and decommissioning of devices.<br>• Track, organize, and maintain inventory of IT assets such as laptops, monitors, and other equipment.<br>• Update and manage device inventory documentation using Excel and SharePoint.<br>• Utilize Microsoft 365 tools like OneDrive and SharePoint for efficient file storage and sharing.<br>• Coordinate logistics for device pickup, delivery, and redistribution to off-site locations.<br>• Travel to nearby sites to assist with device recovery, delivery, or inventory management.<br>• Ensure devices in garages and data rooms are accurately accounted for in records.<br>• Address technical issues and service requests using troubleshooting skills and service desk tools.
<p>We are looking for a motivated and skilled<strong> </strong>Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time,</u></strong> on-site role offers a flexible schedule and is designed for professionals seeking a long-term growth opportunity. As a contract-to-permanent position, it provides an excellent pathway for career advancement while delivering essential IT support services.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 technical support for hardware, software, and network issues, ensuring timely resolution of service desk tickets.</p><p>• Troubleshoot and resolve issues related to Active Directory, Windows 11, and Mobile Device Management systems.</p><p>• Utilize PowerShell scripting to streamline IT processes and improve efficiency.</p><p>• Manage and maintain Intune configurations for secure and effective device management.</p><p>• Deliver exceptional customer service by communicating effectively and maintaining professionalism in all interactions.</p><p>• Perform routine system checks and updates to ensure optimal performance of IT infrastructure.</p><p>• Offer guidance and support to end-users, assisting them with technical challenges and training needs.</p><p>• Collaborate with team members to identify and implement improvements in IT support processes.</p><p>• Maintain accurate documentation of support activities and resolutions for future reference.</p><p>• Ensure punctuality and reliability in meeting scheduled on-site commitments.</p>
<p>Robert Half is hiring! </p><p>We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.</p><p>• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.</p><p>• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.</p><p>• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.</p><p>• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.</p><p>• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.</p><p>• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.</p><p>• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.</p><p>• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
<p>We are looking for an experienced Senior Deskop/Server Administrator to join our team in New Haven County, Connecticut. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations and resolve user issues effectively. This position requires a proactive and detail-oriented individual with a strong background in IT systems and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support to users, addressing issues with hardware, software, and network connectivity.</p><p>• Manage and maintain Active Directory, including user account setups and permission changes.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems.</p><p>• Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation.</p><p>• Assist in configuring and deploying new hardware and software systems.</p><p>• Conduct Windows server maintenance, administration, and troubleshooting.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Collaborate with other IT team members to implement solutions and improve processes.</p><p>• Educate users on best practices and preventative measures for common IT issues.</p><p>• Maintain detailed records of technical incidents and resolutions.</p><p>• Uphold company standards for customer service and technical support quality.</p>
