<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
<p>We are looking for a detail-oriented and skilled Systems Architect to join our client in the healthcare field. This is a Contract to permanent position where you will play a pivotal role in managing and executing IT infrastructure projects across multiple sites within a fast-paced healthcare environment. The ideal candidate will have extensive hands-on experience in IT systems engineering, network optimization, and hardware deployments, with a strong ability to coordinate technical tasks and deliverables across teams and vendors.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of IT infrastructure projects including network refreshes, hardware installations, and practice integrations.</p><p>• Oversee the technical readiness and deployment of systems for onboarding new healthcare practices.</p><p>• Coordinate with vendors and internal teams to ensure smooth execution of multi-site IT initiatives.</p><p>• Manage server installations, telecom configurations, and network setup for various locations.</p><p>• Collaborate with project analysts to align engineering deliverables with overall project timelines.</p><p>• Execute network and hardware upgrades at existing practice locations to optimize performance.</p><p>• Provide technical leadership during clinical and corporate IT system integrations.</p><p>• Document configurations, update technical processes, and improve deployment templates.</p><p>• Monitor task statuses, identify blockers, and allocate resources effectively.</p><p>• Contribute to team collaboration efforts and process improvements to enhance IT operations.</p>
<p>Description:</p><p>Looking for a talented, driven and experienced individual to assist in the development of financial plans and forecasts, the analysis of operational results, and support adherence to appropriate accounting standards. This individual will work under the guidance of the company Director of Finance. </p><p><br></p><p>The Financial Analyst is a key member of the organization, providing analytical support for leadership of key functional areas. This position will serve as a trusted financial advisor and support management with analysis and reporting to help support and accelerate rapid growth.</p><p><br></p><p>Responsibilities:</p><p>• Responsible for ongoing review and reporting of sales and margins of the programs</p><p>• Provide support to the management team in helping build forecasts and annual budgets</p><p>• Support preparation and financial obligations of the strategic 5-year plan</p><p>• Support all weekly, monthly, quarterly and annual reporting requirements</p><p>• Support headcount forecasting and reporting </p><p>• Lead all month end GM analytics and costing processes</p><p>• Conduct variance analysis based on actuals, spend plans, and trends and partner with leadership team to identify issues and opportunities</p><p>• Support to Inventory management by:</p><p>o Review inventory valuation from month to month to ensure standard cost accuracy</p><p>o Review and correct zero cost items and location with negative quantities</p><p>o Prepare excess and obsolete analysis </p><p>• Compile Weekly and Monthly Labor Analysis</p><p>• Perform periodic cost roll update</p><p>• Oversee timely work order completion</p><p>• Assist with proposals, oversee Hardware pricing and costing</p><p>• Prepare and analyze weekly / monthly reports for management team</p><p>• Prepare monthly cost reports in accordance with contract requirements on specific contracts</p><p>• Assist with month end close duties </p><p>• Assist with Balance Sheet reconciliation</p><p><br></p>
<p><strong>Job Description: DevOps Engineer / Cloud Infrastructure Specialist</strong></p><p><strong>Essential Functions</strong></p><ul><li>Design, develop, document, test, and debug new and existing configuration management patterns and infrastructure-as-code solutions.</li><li>Create and maintain comprehensive policies and technical documentation of best practices for all implemented system configurations to ensure efficient planning and execution.</li><li>Perform requirements analysis and design models for infrastructure and application flow.</li><li>Conduct design meetings and analyze user needs to determine technical requirements.</li><li>Write technical specifications based on conceptual design and business requirements.</li><li>Identify and evaluate new technologies for implementation. Recommend and implement changes to existing hardware and operating system infrastructure, including patches, users, file systems, and kernel parameters. Continuously seek out and implement technologies that simplify the environment while improving security and performance.</li><li>Analyze results, failures, and bugs to determine root causes and tune automation pipelines for desired outcomes.</li><li>Diagnose and resolve hardware-related server issues (e.g., failed disks, network cards, CPU, memory) and act as an escalation point for troubleshooting hardware and operating system problems, including performance tuning.</li><li>Collaborate with end users to prototype, refine, test, and debug programs to meet requirements.</li><li>Proactively monitor environment health, address issues, and improve overall performance.</li><li>Coach and mentor team members on policies, procedures, use cases, and best practices.</li><li>Support and maintain existing products while adding new features.</li><li>Participate in and adhere to change management processes for implementation.</li><li>Support organizational commitment to risk management and ensure the integrity and confidentiality of systems and data.</li></ul><p><br></p>
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
<p>We are looking for a skilled and dedicated Network Engineer to join our team in Orlando, Florida. This will involve designing, implementing, and maintaining secure, efficient network infrastructures. The ideal candidate will play a key role in ensuring seamless connectivity across multiple data centers and locations, while safeguarding sensitive data and optimizing network performance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement scalable network architectures tailored to organizational needs, focusing on security, performance, and reliability.</p><p>• Configure and deploy network hardware, such as routers, switches, firewalls, and access points, ensuring proper integration and connectivity.</p><p>• Oversee the setup of multi-network environments and data centers to support business operations.</p><p>• Maintain comprehensive and accurate documentation of network configurations, procedures, and processes.</p><p>• Collaborate with the IT and security teams to implement network security measures that comply with healthcare regulations.</p><p>• Monitor network traffic and performance, diagnosing issues and optimizing configurations to prevent bottlenecks or latency.</p><p>• Conduct root cause analysis for network incidents and implement preventive measures to avoid recurrence.</p><p>• Plan and execute upgrades, patches, and firmware updates for network hardware with minimal disruption to operations.</p><p>• Provide mentorship and technical guidance to team members, ensuring knowledge transfer and best practices.</p><p>• Travel up to 20%, primarily within the region, to support network setups and maintenance as needed.</p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>Provides comprehensive design, installation, project management, maintenance, testing, and support at the highest level for all hosted applications and elements of the global I/T infrastructure. Assists in planning, organizing, and controlling the activities of the hosting team. Consults with I/T leadership, internal stakeholders, and external customers to resolve complex hosting-related technical problems. Oversees new hardware, software, and hosting site installations, upgrades, and troubleshooting efforts. Reviews and acts on daily quality assurance and diagnostic support for hosted infrastructure at both internal and commercial hosting sites. Receives minimal supervision and serves as a technical leader for other team members. Acts as project manager for hosting projects, installations, and support initiatives, and serves as <strong>Manager, Datacenter Operations</strong> as requested.</p><p><br></p><p><strong>Duties and Responsibilities</strong></p><ol><li>Maintain and support global web solutions utilizing IIS, Apache, Tomcat, JRUN, ColdFusion, .NET, HTML, ASP, PERL, Microsoft tools, and various web server and DBMS platforms.</li><li>Partner with client management, global technology developers, and external customers to design and implement complex hosted applications across existing and new infrastructure.</li><li>Assist in scheduling, designing, upgrading, and maintaining scalable systems supporting internal and commercial hosting initiatives; provide hands-on support as needed.</li><li>Build, configure, and support hardware and software on Windows and Linux/Unix servers to enable deployment of global hosted applications.</li><li>Lead troubleshooting and provide advanced technical support for global hosted applications to developers, publishers, external customers, and internal teams.</li><li>Develop and guide scripting efforts to automate, monitor, and manage the global hosting environment.</li><li>Collaborate with commercial outsource providers to build, modify, tune, and support infrastructure for hosted applications.</li><li>Direct the collection and analysis of performance data on web infrastructure and recommend improvements.</li><li>Ensure adherence to security standards to protect company and client information assets at all times.</li><li>Perform other duties as assigned.</li></ol><p><br></p><p><br></p><p><br></p>
<p>We are looking for an experienced Application Support Engineer to ensure the seamless operation and reliability of gaming applications and systems. In this role, you will focus on troubleshooting, monitoring, and resolving production issues while collaborating with cross-functional teams to maintain optimal system performance. As part of a long-term contract to hire position (6-month CTH), you will play a pivotal role in delivering a stable and enjoyable gaming experience. This role will be fully onsite in Las Vegas, NV. </p><p><br></p><p>Responsibilities:</p><p>• Monitor live gaming applications to ensure they operate efficiently and maintain high availability.</p><p>• Investigate and resolve incidents and service requests promptly while adhering to defined service level agreements.</p><p>• Collaborate with development and operations teams to deploy updates, patches, and configuration changes effectively.</p><p>• Perform root cause analyses on recurring issues and recommend solutions to prevent future occurrences.</p><p>• Manage ticket queues, prioritize tasks, and provide regular status updates to stakeholders.</p><p>• Support integrations, APIs, and backend services related to gaming systems.</p><p>• Develop and maintain system documentation, troubleshooting guides, and operational runbooks.</p><p>• Participate in on-call rotations to handle critical incidents and after-hours support.</p><p>• Assist with managing system environments, coordinating releases, and ensuring smooth change control processes.</p><p>• Deliver outstanding technical support to internal teams and external partners to resolve issues efficiently.</p>
We are looking for a highly motivated and experienced IT manager to lead our embedded systems and hardware initiatives in Hammonton, New Jersey. This role requires a deep understanding of hardware security, embedded systems, and the ability to mentor and guide a diverse team of professionals. If you have a passion for innovation and delivering exceptional client satisfaction, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Lead and manage embedded systems and hardware projects, ensuring integration with firmware and software ecosystems.<br>• Provide mentorship and technical guidance to team members, fostering skill development and knowledge sharing.<br>• Monitor and analyze industry trends to drive innovative solutions and enhance team competencies.<br>• Collaborate with clients to identify their needs and articulate the value of embedded systems and hardware solutions.<br>• Conduct application security assessments, including threat modeling, design reviews, and vulnerability testing.<br>• Perform reverse engineering on hardware and software components to identify and address security weaknesses.<br>• Facilitate training sessions and develop resources to improve team expertise in embedded systems and security topics.<br>• Investigate and report vulnerabilities, recommending remediation strategies and demonstrating risk impact through post-exploitation activities.<br>• Track compliance with product security requirements throughout the software and hardware development lifecycle.<br>• Develop and implement methodologies and tools to improve security practices and solutions.
We are looking for a skilled Network Engineer to join our team in Plano, Texas. In this role, you will be responsible for managing and maintaining network infrastructure, ensuring optimal performance and security across systems. The ideal candidate will possess extensive experience with Cisco networking technologies and demonstrate strong problem-solving abilities in a fast-paced environment.<br><br>Responsibilities:<br>• Provide advanced technical support to resolve complex network issues and ensure system functionality.<br>• Travel occasionally to branch locations within the region to address on-site technical needs.<br>• Diagnose and resolve incidents by performing thorough troubleshooting and data-driven analysis.<br>• Implement infrastructure changes and execute network configuration requests.<br>• Install, configure, and maintain network and telecom hardware and software, including routers, switches, firewalls, and wireless access points.<br>• Monitor network performance and quickly identify and resolve issues to maintain uptime.<br>• Strengthen network security by applying appropriate measures and protocols aligned with organizational standards.<br>• Manage backup and recovery processes to safeguard data integrity and availability.<br>• Conduct regular maintenance and updates to ensure network systems operate efficiently.<br>• Document technical details of incidents in ticketing systems and maintain comprehensive records of network configurations and inventory.
Essential Functions <br>· Prepare test reports and communicate test results to engineering and other stakeholders.<br><br>· Interpret and develop test documentation: customer-specific, technical performance, safety, agency, reliability, and manufacturability.<br><br>· Develop and maintain specialized systems and equipment to record test data with LabVIEW programs and the other internal servers.<br><br>· Conduct detailed analysis, simulations, and testing to validate designs.<br><br>· Collaborate with cross-functional teams including engineering, manufacturing, quality, and procurement to ensure project success.<br><br>· Prepare, communicate and monitor major technical project plans.<br><br>· Prepare and present technical reports and documentation.<br><br>· Ensure compliance with industry standards and regulations (e.g., IPC, UL, CE).<br><br>· Mentor and guide junior engineers in their professional development.<br><br>· Troubleshoot and resolve complex electrical and software issues with test systems.<br><br> <br><br>Knowledge, Skills & Abilities<br>· Functional understanding of electronics and control systems.<br><br>· Proficient in reading and interpreting electrical schematics and PCB layouts.<br><br>· Familiarity with CAD software and in-circuit design tools (e.g., Altium, Eagle, Solidworks) recommended.<br><br>· Ability to generate product and hardware test plans.<br><br>· Strong analytical and problem-solving skills.<br><br>· Excellent written and verbal communication skills.<br><br>· Ability to work independently and lead technical teams.<br><br>· Experience with project management and the ability to manage multiple projects simultaneously.<br><br>· Ability to interpret and apply industry standards and regulations.<br><br>· Strong interpersonal skills and ability to build working relationships with team members and stakeholders.<br><br> <br><br>Key Performance Indicators<br><br>· Contribute to the achievement of project milestones and deadlines.<br><br>· Support continuous improvement initiates within the engineering department.<br><br>· Assist in maintaining high standards of product quality and reliability.<br><br>· Contribute to the overall success of engineering projects and initiatives.Work Environment<br><br>· Office setting with occasional visits to customer sites and testing facilities.<br><br>· Safe work environment with minimal exposure to hazards.<br><br>· Standard office hours with occasional overtime or weekend work for project deadlines.
<p>Position Overview</p><p>As the Sr. Network Engineer, you will play a critical role in shaping and establishing network standards to ensure optimal performance and security. Analyzing and resolving complex network related issues for seamless operation. Conduct comprehensive analysis and testing of all elements within network infrastructure and design secure nationwide networks that align with business objectives and establishes standards to guide implementations. This position requires a proactive individual with strong analytical skills and a deep understanding of network design and security. </p><p>Key Responsibilities</p><p>• Designs secure network solutions that maximize the sharing of applications, information, and resources across the company.</p><p>• Coordinates with multiple vendors/departments to procure network-related hardware, software, and services.</p><p>• Investigates and resolves problems, inefficiencies, and performance issues.</p><p>• Evaluates, tests, recommends, and implements specific network solutions.</p><p>• Develops advanced/leading-edge technologies and/or concepts.</p><p>• Mentor junior network admin and engineer.</p><p>• Independently analyzes and provides innovative solutions to network engineering and design projects.</p><p>• Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM’s standard network technology stack.</p><p><br></p>
<p>We are looking for an experienced Technical Support Analyst to join our team on a contract basis. In this role, you will provide technical assistance and support across two locations, ensuring smooth operation and resolution of IT-related issues. This position requires a proactive individual with strong problem-solving skills and expertise in Apple devices and systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier I helpdesk support to users across two sites, addressing technical issues promptly and effectively.</p><p>• Diagnose and troubleshoot hardware, software, environmental, and user-related problems, collaborating with vendors when necessary.</p><p>• Conduct research on unresolved issues and propose solutions to improve user experience.</p><p>• Manage device lifecycles, including acquisition, deployment, collection, erasure, and sale.</p><p>• Perform repair and maintenance tasks for various equipment and technical services, such as printers.</p><p>• Create and update documentation for procedures and practices to ensure consistency and efficiency.</p><p>• Promote the continuous enhancement of technology support processes.</p><p>• Handle additional duties as needed to support the IT team and organizational goals.</p>
<p>We are looking for a skilled Desktop Support Analyst to join a growing team in Postville, Iowa! If you like to be busy, this is your next opportunity!! In this role, you will serve as the primary point of contact for IT-related issues through the ticketing system and be the hands, eyes, and feet for their supporting MSP, ensuring smooth operations and resolving technical challenges. The position requires hands-on expertise in managing hardware, software, and network systems to support organizational needs effectively. One will be able to learn and/or apply one's current knowledge and experience! A great place to call home and take ownership in projects! Apply today, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn). </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to and resolve IT support tickets related to printing, login issues, screen problems, and other desktop concerns.</p><p>• Administer and troubleshoot Active Directory (AD), Azure, and Microsoft Office 365 environments.</p><p>• Configure and maintain Windows desktops and servers, ensuring optimal performance.</p><p>• Manage backups, perform system reboots, and oversee Hyper-V virtualization tasks.</p><p>• Implement and maintain security measures, including assigning permissions and monitoring system access.</p><p>• Support telephony systems and ensure smooth communication setups.</p><p>• Configure and troubleshoot network devices, including Cisco switches and Fortinet firewalls.</p><p>• Utilize tools like Entra and Intune to manage device and identity configurations.</p><p>• Collaborate with the IT Manager and other stakeholders to address ongoing technical needs and improvements.</p><p>• Conduct routine maintenance and updates on organizational IT systems to ensure reliability.</p>
We are looking for a Field Service Engineer to join our team in Springfield, New Jersey. This role involves hands-on work in the installation, testing, and repair of advanced systems, both in-house and on-site. The position requires independent work and frequent travel, making it ideal for individuals who thrive in dynamic environments.<br><br>Responsibilities:<br>• Conduct diagnostic testing, troubleshooting, and repairs on tone telemetry and SCADA systems, ensuring functionality down to the assembly level.<br>• Collaborate with factory personnel to perform system diagnostics and suggest enhancements to software and firmware performance.<br>• Lead system training, installation, and startup processes, ensuring projects meet contractual requirements and are finalized for acceptance.<br>• Document all activities through detailed trip and expense reports, including configuration updates, identified issues, and resolutions.<br>• Comply with company ISO 9001 standards and procedures in all aspects of the role.<br>• Support the Systems Engineering Department during the final testing and acceptance phases of systems prior to shipment.<br>• Travel approximately 50% of the time to perform fieldwork at customer locations.<br>• Execute additional assignments as needed to support operational goals.
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
We are looking for a skilled Technical Engineer to join our team in Boston, Massachusetts. In this long-term contract role, you will be responsible for delivering exceptional on-site technical support and ensuring seamless connectivity across various locations, including job sites and office environments. This position is ideal for a proactive, detail-oriented individual who thrives in fast-paced settings and possesses strong problem-solving skills.<br><br>Responsibilities:<br>• Provide direct technical assistance to end users, ranging from executives to interns, ensuring their devices and systems function effectively.<br>• Travel to job sites, including trailers and buildings, to diagnose and resolve technical issues in person.<br>• Install, configure, and maintain network solutions, including routers and wireless systems, to ensure reliable connectivity.<br>• Manage the procurement and deployment of equipment necessary for field operations.<br>• Offer support for laptops, tablets, and other mobile devices, maintaining optimal performance.<br>• Uphold company standards and procedures during all service activities to ensure consistency and compliance.<br>• Collaborate with internal teams to address technical challenges and deliver timely solutions.<br>• Maintain accurate records of service activities and document all work performed for future reference.<br>• Utilize knowledge of Active Directory, Microsoft Exchange, and Palo Alto Firewalls to support system integration and functionality.
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
<ul><li>Design, develop, and maintain robust automated UI tests using <strong>Playwright with C#</strong>.</li><li>Establish and enforce QA best practices throughout the software development lifecycle.</li><li>Collaborate with developers, product managers, and UX designers to clarify requirements and identify edge cases early.</li><li>Create, maintain, and execute manual and automated test plans, including smoke, regression, integration, and exploratory testing.</li><li>Develop reusable testing frameworks and utilities to accelerate test automation across modules.</li><li>Monitor, triage, and document bugs and defects clearly with actionable steps for reproduction.</li><li>Ensure test environments and test data are well-managed, scalable, and aligned with continuous integration pipelines.</li><li>Participate in sprint planning, retrospectives, and reviews with a QA-first mindset.</li><li>Help build a culture of quality across teams by championing testability, reliability, and performance.</li><li>Stay abreast of industry tools, trends, and techniques that can improve our QA automation strategy.</li></ul><p><br></p>
