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94 results for Entry Level Help Desk jobs

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement. Responsibilities: • Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns. • Deliver post-implementation and post-sale training to help customers use products effectively and confidently. • Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions. • Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail. • Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service. • Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction. • Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers. • Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management. • Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy. • Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
2026-05-13T00:00:00Z

Data Center Technician

Phoenix, AZ
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a dependable and detail-oriented Data Center Technician for a contract-to-hire opportunity in Phoenix, Arizona. This role is responsible for supporting day-to-day data center operations, including hardware installation, cabling, equipment troubleshooting, asset tracking, and basic infrastructure support. The ideal candidate is comfortable working in a fast-paced technical environment and has experience following operational procedures, escalation protocols, and site security standards.Key Responsibilities:Based on general knowledge.<ul><li>Install, rack, stack, and decommission servers, network devices, and other hardware</li><li>Perform structured cabling tasks, including copper and fiber patching, labeling, and cable management</li><li>Monitor data center systems and respond to alerts, incidents, and service requests</li><li>Troubleshoot hardware, connectivity, and infrastructure-related issues and escalate when needed</li><li>Support equipment moves, adds, and changes within the data center environment</li><li>Maintain accurate documentation for inventory, assets, work performed, and site procedures</li><li>Assist with preventative maintenance and routine inspections of data center equipment</li><li>Follow established processes for incident management, change control, and physical security</li><li>Coordinate with internal IT teams, vendors, and facilities personnel to support operations</li><li>Ensure compliance with safety standards and data center best practices</li></ul>
2026-05-13T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-05-15T00:00:00Z

End User Support Analyst

Westwood, MA
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting. Responsibilities:<ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul>
2026-05-12T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively. Responsibilities: • Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues. • Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards. • Manage user account administration and permissions within Active Directory to support secure and efficient system access. • Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization. • Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement. • Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency. • Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
2026-05-12T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to join a non-profit organization in North Charleston, South Carolina on a Contract assignment. This role will help prepare campus technology environments for the upcoming school term by supporting device readiness, classroom technology setup, and day-to-day technical needs across a large academic setting. The position is ideal for someone who enjoys hands-on support work, can manage tasks independently, and is comfortable working with a flexible schedule that typically concludes by late afternoon. Responsibilities: • Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use. • Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas. • Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools. • Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards. • Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional. • Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals. • Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs. • Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed.
2026-05-11T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting. Responsibilities: • Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs. • Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities. • Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle. • Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational. • Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed. • Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory. • Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction. • Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.
2026-05-11T00:00:00Z

Technical Support Analyst III

Richmond, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
About the RoleWe are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.Key Responsibilities<ul><li>Define, manage, and maintain EHR security roles, access controls, and user permissions</li><li>Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups</li><li>Provide Tier 1 support to EHR end users for access and security-related issues</li><li>Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies</li><li>Monitor user access and activity to ensure appropriate system usage</li><li>Conduct internal audits and identify potential risks or vulnerabilities</li><li>Assist in user provisioning and deprovisioning processes</li><li>Investigate and respond to security incidents, ensuring proper documentation and resolution</li><li>Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)</li><li>Participate in audits (internal and external) and ensure compliance readiness</li><li>Stay current on emerging threats, regulatory updates, and security best practices</li><li>Recommend improvements to strengthen the overall EHR security environment</li></ul>
2026-05-04T00:00:00Z

IT Support Engineer

Scottsdale, AZ
onsite
Permanent / Full Time
68000 - 69000 USD / Yearly
We are looking for an Application Support Engineer to join our team in Scottsdale, Arizona. This role requires someone with attention to detail and expertise in maintaining and troubleshooting software applications and hardware systems. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional technical support. Responsibilities: • Provide technical assistance and resolve issues related to software applications and hardware systems. • Monitor and maintain Active Directory to ensure optimal performance and security. • Collaborate with team members to implement and support Dell Technologies solutions. • Diagnose and repair computer hardware problems to minimize downtime. • Manage and troubleshoot Cisco Technologies to maintain seamless network operations. • Document and update procedures for application support and hardware maintenance. • Respond promptly to user inquiries and deliver effective solutions. • Conduct system performance evaluations to identify areas for improvement. • Stay updated on industry trends and emerging technologies to enhance support capabilities. • Train end-users on application functionalities and best practices.
2026-05-11T00:00:00Z

Microsoft 365 Technician

Norman, OK
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for a Microsoft 365 Technician to join a growing IT services team supporting a wide range of residential and commercial clients in Norman, Oklahoma. This contract position is ideal for a hands-on, detail-oriented individual who enjoys solving technical problems onsite, communicating clearly with end users, and working across Microsoft 365, networks, servers, and endpoint systems. The role blends field support and help desk responsibilities, requiring strong troubleshooting skills, sound judgment, and a customer-focused approach in varied client environments. Responsibilities: • Provide onsite technical support for residential and business customers by diagnosing and resolving issues involving internet connectivity, workstations, servers, and network equipment. • Administer and support Microsoft 365 environments, including user onboarding, account setup, configuration, and day-to-day issue resolution. • Troubleshoot break/fix incidents across a broad mix of technologies such as Active Directory, computer hardware, Apple devices, Mac systems, Android devices, and deployment tools. • Install, test, and repair cabling and related connectivity components, including work that may require climbing ladders in client locations. • Configure and maintain infrastructure components that may include Cisco, Citrix, and other business-critical platforms used within client environments. • Deliver responsive help desk support by identifying root causes, documenting findings, and restoring service with minimal disruption to end users. • Travel to client sites using a personal vehicle to complete service calls, installations, and technical assessments throughout the surrounding service area. • Assist with client environment standardization and migration-related technical tasks as business needs evolve within managed service operations.
2026-05-12T00:00:00Z

IT Systems & Support Specialist

Charlotte, NC
onsite
Temporary / Contract
23 - 29 USD / Hourly
We’re Proactively Connecting with IT TalentOur team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.Potential Responsibilities<ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
2026-05-11T00:00:00Z

Application Support Engineer

Gretna, LA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations. Responsibilities: • Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality. • Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs. • Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions. • Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps. • Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability. • Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary. • Monitor application performance trends and recommend practical fixes to reduce future support incidents.
2026-05-15T00:00:00Z

Application Support Engineer

Bayport, MN
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance. Responsibilities:• Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.• Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.• Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.• Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.• Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.• Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.• Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.• Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.• Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.• Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.
2026-05-14T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-05-01T00:00:00Z

Application Support Engineer

Brigham City, UT
onsite
Permanent / Full Time
73000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for business-critical systems at our production facility in Brigham City, Utah. This role partners closely with operations and technical teams to strengthen system performance, improve day-to-day workflows, and address application issues that affect manufacturing activities. The ideal candidate brings strong problem-solving ability, clear communication skills, and practical experience supporting Dynamics 365 in a fast-paced industrial environment. Responsibilities: • Provide on-site support for Dynamics 365 applications, troubleshooting issues and maintaining reliable system performance for operational users. • Act as the local resource for core business processes within D365, including production, quality, asset management, planning, shipping, receiving, and inventory activities. • Partner with plant teams to evaluate current workflows and identify practical ways to improve efficiency, accuracy, and productivity. • Translate operational needs into clear recommendations by working between end users and technical teams to support effective solutions. • Review manufacturing and scheduling processes to suggest improvements in resource usage, production flow, and overall output. • Monitor application-related challenges, investigate root causes, and help implement corrective actions that support stable operations. • Promote safe work practices and consistently follow site safety standards, procedures, and housekeeping expectations. • Travel to other company locations when needed to assist with application support and operational alignment.
2026-05-08T00:00:00Z

Data center Technicians|

Indianapolis, IN
onsite
Temporary / Contract
33 - 35 USD / Hourly
* This role is responsible for delivering and supporting technical training programs for employees, ensuring effective onboarding, skill development, and knowledge retention. * The position facilitates instructor-led and hands-on training, labs, and assessments using approved materials, while providing remediation and individualized support to meet learning objectives. * The trainer collaborates closely with other trainers, managers, and leadership to assess training needs, coordinate schedules, maintain facilities and equipment, and contribute to the development and continuous improvement of training content. * Responsibilities also include documenting trainee performance, tracking and reporting training data, staying current on data center and telecommunications best practices, and clearly communicating complex or sensitive information. * Occasional travel may be required
2026-05-01T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

Application Support Specialist

Saint Augustine, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T00:00:00Z

Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security. Key Responsibilities:<ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul>
2026-04-24T00:00:00Z