<p><strong>About the Role</strong></p><p>We are seeking a <strong>Technical Support Analyst III (EHR Security Analyst),</strong> this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.</p><p>You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define, manage, and maintain <strong>EHR security roles, access controls, and user permissions</strong></li><li>Map and maintain position definitions, including <strong>Millennium Position Preferences and OHPAC security groups</strong></li><li>Provide <strong>Tier 1 support</strong> to EHR end users for access and security-related issues</li><li>Collaborate with IT, Security Officers, and compliance teams to <strong>develop and enforce security policies</strong></li><li>Monitor user access and activity to ensure appropriate system usage</li><li>Conduct <strong>internal audits</strong> and identify potential risks or vulnerabilities</li><li>Assist in <strong>user provisioning and deprovisioning processes</strong></li><li>Investigate and respond to <strong>security incidents</strong>, ensuring proper documentation and resolution</li><li>Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)</li><li>Participate in audits (internal and external) and ensure compliance readiness</li><li>Stay current on <strong>emerging threats, regulatory updates, and security best practices</strong></li><li>Recommend improvements to strengthen the overall EHR security environment</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>3+ years of IT experience (5+ years preferred in relevant areas)</li><li>Strong understanding of <strong>EHR systems and security frameworks</strong></li><li>Experience with:</li><li><strong>Active Directory (AD)</strong></li><li><strong>Single Sign-On (SSO)</strong></li><li><strong>Multi-Factor Authentication (MFA)</strong></li><li>Identity and access management solutions</li><li>Knowledge of <strong>HIPAA, HITECH</strong>, and healthcare security regulations</li><li>Strong troubleshooting skills related to <strong>EHR security and access issues</strong></li><li>Experience supporting applications in a <strong>fast-paced environment</strong></li><li>Excellent communication and collaboration skills</li><li>Proven ability to manage multiple priorities effectively</li><li>Strong commitment to <strong>customer service</strong></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with <strong>Oracle Health (Cerner) EHR systems</strong></li><li>Familiarity with <strong>Discern and CCL</strong></li><li>Experience with healthcare IT infrastructure (networking, firewalls, database security)</li><li>Experience with monitoring tools such as <strong>P2Sentinel</strong></li></ul><p><br></p>

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