We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations.<br><br>Responsibilities:<br>• Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality.<br>• Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs.<br>• Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions.<br>• Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps.<br>• Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability.<br>• Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary.<br>• Monitor application performance trends and recommend practical fixes to reduce future support incidents.

• Experience supporting enterprise or business applications in a technical support or analyst capacity.<br>• Working knowledge of SQL, including the ability to run queries and assist with reporting needs.<br>• Ability to troubleshoot application and ERP issues in a structured and efficient manner.<br>• Familiarity with data validation, issue investigation, and support documentation practices.<br>• Strong communication skills with the ability to assist users and collaborate with cross-functional teams.<br>• Exposure to Dell Technologies environments or similar infrastructure is beneficial.<br>• Solid problem-solving skills and the ability to manage multiple support priorities effectively.

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