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169 results for Desktop Support Specialist jobs

Help Desk Technician

Durango, CO
onsite
Temporary / Contract
25 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.Onsite /Local is preferred, although remote may be possible based on experience. Responsibilities:•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.Other duties as needed
2026-05-27T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Desktop Engineering Manager

Bayport, MN
onsite
Permanent / Full Time
140000 - 150000 USD / Yearly
We are looking for an experienced Desktop Engineering Manager to lead end-user computing and field support operations for a manufacturing organization in Bayport, Minnesota. This position oversees the strategy, delivery, and ongoing performance of desktop technologies across multiple sites, ensuring reliable, secure, and efficient device services for employees. The role combines people leadership with technical direction, with a strong focus on Microsoft-based environments, device lifecycle planning, and cross-functional collaboration. Responsibilities: • Direct the desktop engineering and field operations teams in building, deploying, and supporting enterprise Windows device environments across multiple locations. • Guide and develop team members through coaching, performance feedback, and skill-building initiatives that strengthen collaboration and technical capability. • Define and manage the roadmap for end-user hardware and operating systems, including sourcing decisions, vendor engagement, contract oversight, and refresh planning. • Lead device provisioning and endpoint management activities using Microsoft Intune and Microsoft Endpoint Configuration Manager to maintain consistent standards at scale. • Evaluate desktop and laptop platforms to ensure strong performance, compatibility, and reliability within the broader enterprise technology ecosystem. • Partner with infrastructure and cybersecurity teams to implement endpoint controls, compliance requirements, and secure operating practices. • Oversee operational processes for field support, documentation, standard procedures, and asset tracking to improve service quality and accountability. • Manage relationships with external suppliers and service partners, including negotiation, service performance monitoring, and issue resolution. • Communicate with business and IT stakeholders to align desktop services, priorities, and support models with organizational needs. • Provide after-hours leadership support when needed in a 24/7 operational environment, including occasional evening and weekend coverage.
2026-06-09T00:00:00Z

IT Support Engineer

Savannah, GA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia. This contract-to-permanent position is ideal for someone who enjoys solving complex desktop, system, and network issues while delivering a high standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a stable and secure technology environment. Key Responsibilities<ul><li>Provide Tier 3 technical support across multiple client environments</li><li>Troubleshoot and resolve complex issues related to networking, systems, and infrastructure</li><li>Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)</li><li>Configure and maintain network infrastructure (switches, LAN/WAN, DNS)</li><li>Manage and support VoIP systems and connectivity issues</li><li>Administer and troubleshoot Active Directory environments</li><li>Support Microsoft 365 (Exchange, Teams, SharePoint, user management)</li><li>Maintain and support VMware / virtualized environments</li><li>Implement and maintain IT security best practices</li><li>Collaborate with internal teams and clients to ensure smooth project delivery and support</li></ul>
2026-06-15T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-05-21T00:00:00Z

Sales Support Specialist

Greenville, SC
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Sales Support Specialist to join a manufacturing team in Greenville, South Carolina on a Contract basis. This position supports daily supply chain operations by coordinating order activity, monitoring inventory movement, and helping maintain smooth communication with vendors and internal partners. The ideal candidate brings strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: • Coordinate purchase order processing and follow up on order status to help ensure timely fulfillment. • Monitor inventory activity, review stock levels, and flag discrepancies that may affect customer or operational needs. • Maintain accurate vendor records and support communication with multiple suppliers to keep information current and organized. • Track incoming and outgoing shipments, including drop-ship and export orders, to support efficient delivery execution. • Assist with logistics-related documentation and update internal systems to reflect order, shipment, and inventory changes. • Work with cross-functional teams such as supply chain, accounting, and sales support to resolve transactional issues and improve workflow visibility. • Support ongoing operational initiatives related to supply chain processes as business needs evolve.
2026-06-18T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, and administrative support. This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is committed to delivering excellent customer service. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li><li>Assist with reporting, data entry, and general sales administration. </li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, and administrative support. This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is committed to delivering excellent customer service. This role supports sales operations through reporting, CRM management, and client coordination. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

IT Help Desk Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-06-09T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-06-12T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-06-01T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-17T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment. Responsibilities:• Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.• Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.• Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.• Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity.• Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed.• Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions.• Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations.
2026-06-16T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-06-15T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams. This contract requires on-site between both the Oakland and San Francisco offices. Responsibilities:• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
2026-06-10T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure initiative in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and user support activities across a broad network of corporate locations. This position is well suited for someone with prior help desk or call center experience who can manage issues accurately, communicate clearly, and maintain thorough records. Responsibilities:• Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade.• Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work.• Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy.• Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures.• Assist with Active Directory tasks such as basic account support and access-related issue handling.• Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates.• Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution.• Support assigned coverage schedules as part of a team-based service model aligned to project needs.
2026-06-19T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is ideal for someone who enjoys assisting customers, troubleshooting basic technical issues, and documenting each interaction with accuracy. The role supports incoming Tier 1 requests, monitors overnight ticket activity, and helps ensure service issues are routed quickly and appropriately. Success in this position requires strong communication, sound judgment, and a steady approach in a fast-moving customer service setting. Responsibilities:• Respond to inbound support calls professionally and deliver timely assistance to customers experiencing service or equipment issues.• Review incoming service tickets, assess urgency, and determine the correct next step based on established support procedures.• Troubleshoot entry-level technical problems efficiently and gather the information needed to support resolution.• Escalate incidents to the appropriate internal teams when issues require advanced support or immediate attention.• Create, update, and maintain service tickets for every customer interaction, ensuring notes are complete, accurate, and easy to follow.• Monitor ticket activity during assigned shifts, including overnight coverage, to help address time-sensitive support needs.• Confirm that system settings or configurations have been properly tested and are functioning as expected before closing or advancing requests.• Provide clear documentation of actions taken, customer communications, and troubleshooting steps throughout the support process.• Contribute to overall service center operations by handling additional support-related tasks as needed.
2026-06-19T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students. Responsibilities: • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users. • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use. • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment. • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly. • Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after installation or repair to confirm they are functioning properly before handoff. • Maintain an organized work area and handle technology assets carefully during support and deployment activities.
2026-06-11T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27 USD / Hourly
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment. Responsibilities: • Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. • Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. • Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. • Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. • Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. • Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.
2026-06-19T00:00:00Z

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