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7 results for Help Desk Analyst in Vista, CA

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-30T00:00:00Z

Data Analyst

Irvine, CA
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Data Analyst to support fraud detection and investigative reporting for a Long-term Contract opportunity based in Irvine, California. This role focuses on turning complex data into actionable insights that help identify suspicious activity, strengthen anti-fraud efforts, and support business decision-making. The ideal candidate brings strong analytical thinking, experience working with fraud-related datasets, and the ability to communicate findings clearly to stakeholders. Responsibilities: • Analyze transactional and behavioral data to uncover unusual patterns, emerging risks, and indicators of suspected fraud. • Develop reports, dashboards, and data summaries that support fraud monitoring, case prioritization, and investigative follow-up. • Partner with fraud prevention and investigation teams to translate data findings into practical actions and risk mitigation strategies. • Review large datasets for inconsistencies, trends, and anomalies that may signal fraudulent activity or control weaknesses. • Support ongoing anti-fraud initiatives by providing data-driven insights that improve detection accuracy and operational response. • Document analytical findings in a clear and organized manner for business partners, investigators, and leadership review. • Assist with refining data analysis methods and reporting processes to improve visibility into fraud trends and performance outcomes.
2026-06-15T00:00:00Z

IT Support Technician

San Juan Capistrano, CA
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.Key Responsibilities<ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul>
2026-06-26T00:00:00Z

IT Support Specialist

La Jolla, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users. • Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance. • Manage user account support tasks within Active Directory, including access updates and basic account administration. • Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed. • Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records. • Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation. • Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
2026-07-13T00:00:00Z

IT Support Specialist

San Diego, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
Our client is seeking a reliable and hands-on Part-Time IT Support Specialist to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately 15 hours per week, with the opportunity to extend hours based on client demand. Key Responsibilities:<ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including Entra ID</li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul>
2026-07-11T00:00:00Z

Application intake analyst

San Diego, CA
remote
Permanent / Full Time
75000 - 110000 USD / Yearly
We are looking for an Application Intake Analyst to support the evaluation and onboarding of business applications in for a stellar company in the Professional Services Space. This role helps guide requests for new systems, enhancements, integrations, and software services through established governance, security, and compliance review processes. The ideal candidate brings strong organizational skills, sound judgment in regulated environments, and the ability to coordinate across technical and business teams while maintaining clear documentation. Responsibilities:• Lead the intake workflow for proposed applications, platform updates, integrations, and SaaS offerings from initial request through onboarding readiness.• Act as the main liaison among business stakeholders, IT, security, risk, compliance, vendor oversight, and controls teams to keep reviews aligned and moving forward.• Define and document access-related needs, including user roles, authentication methods, authorization structure, provisioning expectations, and privileged access considerations.• Analyze incoming requests to determine appropriate access models, service account needs, user populations, and compatibility with enterprise identity and directory solutions.• Review submitted intake materials for quality, completeness, and consistency with governance expectations, control standards, and approved technology direction.• Identify and document security, privacy, compliance, and operational impacts associated with each application request and route items for the proper risk-based reviews.• Maintain intake records, decision histories, process documentation, and governance artifacts to support traceability and operational consistency.• Monitor service levels, intake metrics, and key performance indicators to support reporting, process refinement, and continuous improvement efforts.• Assist with audits and examinations by preparing documentation, supplying evidence, and supporting walkthroughs related to application onboarding and controls.• Contribute to process enhancements, control design activities, and special initiatives tied to IT governance and application lifecycle management.
2026-07-09T00:00:00Z