<p>We are looking for a detail-oriented Bid Data Specialist to join our team on a long-term contract basis. This role involves supporting the bidding team by managing bid opportunities, processing project data, and ensuring accurate documentation. If you are highly organized and have an eye for precision, this position offers an excellent opportunity to contribute to a fast-paced work environment.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and interpret bid opportunities in the construction industry to generate accurate project reports.</p><p>• Collect and manage private and Construction Manager (CM) bid project plans for assigned regions.</p><p>• Accurately process incoming bid opportunities by adhering to established workflows and prioritization guidelines.</p><p>• Ensure all required documentation is completed to maintain the integrity of data collection processes.</p><p>• Monitor and meet performance metrics by maintaining accurate and timely data entry.</p><p>• Conduct outbound calls to gather relevant information and confirm project details.</p><p>• Perform thorough internet research to support data accuracy and completeness.</p><p>• Collaborate with team members to maintain high standards in a production-driven environment.</p><p>• Stay informed about key players and regional activities within the construction industry.</p><p>• Support the bidding team in achieving overall project goals and deadlines.</p>
We are looking for an Accounting Specialist to support payment application and account reconciliation activities for a service-focused organization in New Brighton, Minnesota. This is a Long-term Contract position ideal for someone who is highly accurate, organized, and comfortable handling large volumes of financial transactions. The role centers on posting customer payments, investigating account variances, and partnering with internal teams to keep records current and accurate. Success in this position requires strong data entry skills, sound judgment, and the ability to work efficiently with minimal supervision.<br><br>Responsibilities:<br>• Enter and apply customer payments received through checks, wire transfers, lockbox activity, credit cards, and other remittance channels with a high level of accuracy.<br>• Support cash posting and payment allocation work across multiple business units or account groups while maintaining consistent records.<br>• Balance daily receipts against system activity to ensure payments are recorded correctly and invoices are updated on time.<br>• Investigate unapplied funds, payment shortages, overpayments, and other account differences, then take appropriate steps to resolve them.<br>• Review remittance details and match incoming funds to outstanding customer balances using careful analysis and strong attention to detail.<br>• Work closely with accounts receivable, billing, collections, treasury, and customer support teams to address payment-related questions and exceptions.<br>• Maintain organized support files and clear audit documentation for entries, adjustments, and reconciliation activity.<br>• Assist with month-end accounting tasks, including reconciliations, reporting support, and related journal entry preparation.<br>• Contribute to short-term operational coverage while payment processing activities continue to move toward greater automation.
We are looking for a highly motivated ERP/CRM Consultant to join our team on a long-term contract basis in Cedar Falls, Iowa. This role offers a unique opportunity to work closely with advanced systems, including Unanet and Deltek, while driving operational efficiency and data accuracy. Ideal candidates will bring strong administrative and data management skills to support organizational growth and system optimization.<br><br>Responsibilities:<br>• Enter, organize, and verify data to ensure accuracy and completeness within ERP and CRM systems.<br>• Collaborate with external consultants to gain a deep understanding of Unanet functionalities and capabilities.<br>• Develop and implement best practices for system usage and optimization.<br>• Utilize Microsoft Excel for data analysis, reporting, and cleansing tasks.<br>• Generate insightful reports to support business decision-making.<br>• Assist in the transition from Excel spreadsheets to Unanet by ensuring smooth data migration.<br>• Provide administrative support to maintain system integrity and operational efficiency.<br>• Leverage marketing knowledge, if applicable, to enhance CRM strategies and data-driven campaigns.<br>• Identify and resolve discrepancies in data, ensuring consistent and clean records.<br>• Train team members on system functionalities and usage best practices.
<p>We are looking for a detail-oriented Research Analyst Trainee to join our team. We are based in Colorado, so Mountain Time is preferred - but this role is <strong>Fully Remote</strong>. In this role, you will conduct thorough investigations and provide accurate intelligence reports to support client decision-making. This is a long-term contract-to-hire position that requires active collaboration with team members during standard working hours.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Conduct in-depth research on public records to gather information about individuals and entities.</p><p>• Analyze and interpret data from various sources to produce actionable insights.</p><p>• Prepare comprehensive and precise intelligence reports for client use.</p><p>• Ensure all deliverables meet established quality standards and deadlines.</p><p>• Collaborate effectively with team members to maintain workflow efficiency.</p><p>• Participate in daily training sessions led by senior analysts to enhance skills and performance.</p><p>• Apply feedback consistently to improve analytical and reporting capabilities.</p><p>• Handle sensitive information with confidentiality and discretion.</p><p>• Utilize online research tools and systems proficiently to complete tasks.</p>
<p>We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations.</p><p><strong>***The shift is Monday - Friday 1pm - 10pm EST***</strong></p><p><strong>MUST BE FLUENT IN SPANISH AND ENGLISH</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed.</p><p>• Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options.</p><p>• Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records.</p><p>• Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required.</p><p>• Consistently meet service quality standards, productivity goals, and other call center performance measures.</p><p>• Encourage customers to use online and automated self-service resources when those options best support their needs.</p><p>• Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer.</p><p>• Prepare and communicate rate quotes while promoting prepay solutions when appropriate.</p><p>• Perform additional customer support and administrative tasks as assigned to support daily operations.</p>
We are looking for a dedicated Administrative Assistant to provide virtual support to a nonprofit organization based in Seattle, Washington. This part-time contract role requires up to 10 hours of work per week through the end of June. The position offers flexible scheduling and involves assisting with administrative tasks that contribute to the organization's mission of supporting children’s initiatives.<br><br>Responsibilities:<br>• Coordinate and manage calendars, including scheduling virtual meetings and events.<br>• Perform basic administrative duties to support day-to-day operations.<br>• Utilize online calendaring tools to ensure efficient scheduling and organization.<br>• Communicate effectively with team members in a remote work environment.<br>• Provide prompt responses to inbound calls and inquiries.<br>• Maintain accurate records and perform data entry tasks as needed.<br>• Assist with receptionist duties, including handling virtual correspondence.<br>• Collaborate with team members to support mission-driven projects focused on children’s initiatives.
We are looking for a dedicated and detail-oriented General Office Clerk to join our team in Kenner, Louisiana. This long-term contract position involves performing a variety of administrative and clerical tasks to ensure smooth office operations. If you enjoy working in a fast-paced environment and excel at multitasking, this role offers an excellent opportunity to contribute to a dynamic workplace.<br><br>Responsibilities:<br>• Compile and draft correspondences with attention to detail in line with established formats and guidelines.<br>• Serve as the first point of contact by managing front desk operations and providing receptionist support.<br>• Perform essential office tasks such as data entry, word processing, filing, scanning, copying, and faxing.<br>• Distribute incoming leads and ensure proper documentation and follow-up.<br>• Support team members by assisting with diverse projects and tasks as needed.
We are looking for an Accounts Payable Specialist to join our team on a long-term contract basis. This role is based in Santa Clara, California, and offers a fantastic opportunity for individuals eager to grow their accounting expertise. Whether you're an entry-level candidate with a strong desire to learn or someone with prior AP experience, we encourage you to apply.<br><br>Responsibilities:<br>• Process a high volume of invoices, handling 800–1,000 per month, including data entry, approvals, and resolving discrepancies.<br>• Manage full-cycle accounts payable responsibilities, taking ownership of assigned vendors and related tasks.<br>• Perform 2- and 3-way matching using NetSuite or similar systems to ensure accurate processing.<br>• Reconcile vendor statements and address any outstanding issues.<br>• Maintain and oversee the accounts payable inbox, ensuring timely invoice uploads.<br>• Audit and reconcile corporate credit card transactions to ensure compliance and accuracy.<br>• Review and process employee expense reports, including those submitted through Concur.<br>• Contribute to ongoing AP projects and support process improvements, including automation initiatives.<br>• Help stabilize workflows by managing current AP workload and identifying areas for efficiency.
We are looking for a detail-oriented Medical Records Clerk to support healthcare record operations in Bloomington, Minnesota. This Contract position focuses on maintaining accurate patient documentation, protecting sensitive health information, and ensuring records are available to authorized users in a timely manner. The ideal candidate is organized, dependable, and comfortable working with electronic medical record systems in a regulated healthcare environment.<br><br>Responsibilities:<br>• Maintain and organize paper and electronic patient files to support accurate, complete, and secure medical documentation.<br>• Enter and update demographic details, diagnoses, treatment information, and related medical data within electronic record systems.<br>• Review charts and documents for missing or inconsistent information and resolve discrepancies through careful follow-up.<br>• Process requests for medical records from patients, providers, and approved third parties while following release procedures and authorization requirements.<br>• Retrieve, file, and track clinical documents such as lab results, reports, and correspondence with a high level of accuracy.<br>• Partner with clinical and administrative teams to promote consistent documentation practices across patient records.<br>• Monitor record request activity, maintain logs, and prepare routine tracking reports for documentation workflows.<br>• Handle incoming and outgoing communication related to medical records and support day-to-day administrative recordkeeping tasks.
<p>We are looking for a motivated HR Business Partner to join our team. This long-term contract position offers the opportunity to support a dynamic and fast-paced environment, blending HR operations, employee relations, and project management responsibilities. The ideal candidate will bring a detail-oriented mindset, strong organizational skills, and a passion for fostering a positive employee experience while contributing to strategic HR initiatives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage day-to-day HR operations, including administrative tasks, documentation, and data entry.</p><p>• Maintain and audit employee records to ensure accuracy and compliance.</p><p>• Assist with system updates and transactions in HR platforms such as Workday.</p><p>• Collaborate in drafting and revising HR policies and procedures.</p><p>• Support employee relations activities by documenting investigations and coordinating follow-ups.</p><p>• Conduct and assist with exit interviews, ensuring termination processes are completed efficiently.</p><p>• Contribute to HR projects focused on engagement, performance management, and process improvement.</p><p>• Prepare training materials and presentations for HR initiatives.</p><p>• Gather and analyze HR data to generate reports that support decision-making.</p><p>• Assist in developing and updating job descriptions to align with organizational needs.</p>
<p>Are you a detail-oriented Payroll Specialist with hands-on experience in UKG? Are you looking for a fully remote contract opportunity that values your expertise in US and Canadian payroll processes? If so, we want to hear from you! This contract opportunity starts ASAP and is slated for 3 months.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately process payroll for US and Canadian employees using UKG – <strong>experience with UKG is required</strong></li><li>Oversee all payroll activities including data entry, auditing, adjustments, and reporting to ensure compliance and accuracy</li><li>Conduct manual payroll reconciliations, resolving discrepancies and ensuring payroll records align with accounting statements</li><li>Generate reports, analyze payroll data, and manage audits as needed</li><li>Collaborate with HR, Accounting, and other stakeholders to resolve payroll issues promptly</li><li>Maintain strict confidentiality of sensitive payroll data</li></ul><p><br></p>
<p>We are looking for a Prior Authorization Coordinator to support authorization and scheduling activities for a healthcare team in Minneapolis, Minnesota. This Contract position is ideal for someone who is organized, responsive, and comfortable managing administrative tasks in a fast-paced environment. The role focuses on coordinating prior authorizations, handling incoming communication, and helping patients and internal teams stay on schedule.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate prior authorization requests by gathering required documentation, submitting information to payers, and tracking approvals to support timely care delivery.</p><p>• Respond to inbound calls professionally, address routine questions, and route more complex concerns to the appropriate team members.</p><p>• Provide administrative support through data entry, record updates, document management, and follow-up communication with stakeholders.</p><p>• Work closely with clinical and operational teams to confirm authorization status and prevent delays in service.</p><p>• Maintain organized records of authorization activity, scheduling changes, and payer communications for reference and compliance.</p><p>• Assist with workflow updates or process-related coordination as needed to support department operations.</p>
<p>We are seeking detail-oriented Financial Data Analysts to support data validation, quality assurance, and maintenance of financial datasets. This role requires strong attention to detail, the ability to follow structured processes, and consistency in executing defined workflows. The ideal candidate is comfortable working with large volumes of data while maintaining a high level of accuracy in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain and ensure the accuracy and completeness of assigned financial datasets</li><li>Review, validate, and update structured data based on established guidelines and procedures</li><li>Execute process-driven tasks with precision and consistency</li><li>Perform quality assurance checks to identify discrepancies or data issues</li><li>Document updates, findings, and exceptions clearly for tracking and audit purposes</li><li>Collaborate with team members to meet productivity and quality targets</li></ul><p><br></p>
We are looking for an experienced Sr. Accountant to support a manufacturing organization in Richmond, Virginia through a Contract assignment. This role focuses on tax and compliance activities, recurring accounting tasks, and accurate financial record maintenance while partnering closely with the broader accounting team. The ideal candidate brings strong attention to detail, comfort with high-volume transactional work, and the ability to keep critical deadlines on track.<br><br>Responsibilities:<br>• Manage accounting activities related to contractor licensing and help maintain compliance with applicable filing requirements.<br>• Partner with the tax team to prepare information, organize documentation, and support timely completion of key deadlines.<br>• Perform recurring accounting tasks with consistency and accuracy across assigned workstreams.<br>• Enter and validate financial data in accounting records and supporting schedules to ensure completeness and precision.<br>• Assist in preparing and organizing work papers used for tax, compliance, and accounting review purposes.<br>• Record journal entries and maintain general ledger activity in alignment with internal accounting standards.<br>• Complete account and bank reconciliations, investigate discrepancies, and resolve outstanding items promptly.<br>• Contribute to special tax and compliance projects as business needs evolve during the contract period.
<p>We are looking for a dedicated <strong>Weekend 3rd shift Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.</p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
<p>A leading global organization is seeking detail-oriented and technically capable professionals to support a large-scale financial data project. This role is well-suited for candidates with strong analytical skills and an interest in financial markets and data processing.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain data processing templates within internal systems</li><li>Perform end-to-end testing to ensure data accuracy and integrity</li><li>Identify, investigate, and escalate data discrepancies or system issues</li><li>Collaborate with cross-functional teams to support system updates and enhancements</li><li>Ensure a high level of accuracy and quality in all data-related tasks </li></ul><p><br></p>
We are looking for a Customer Service Representative to support a busy contact center team. This is a Contract position suited for someone who enjoys assisting customers, managing service requests, and providing prompt, clear communication. The person in this role will handle a high volume of calls, process orders accurately, and help create a positive experience with every interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls with empathy and a solutions-focused approach.<br>• Assist customers with questions, service requests, and issue resolution while maintaining a high standard of support.<br>• Enter customer orders and update account details with accuracy and attention to detail.<br>• Manage both inbound and outbound calls to follow up on requests, confirm information, and provide timely updates.<br>• Document customer interactions clearly to ensure records remain complete and up to date.<br>• Coordinate with internal teams when needed to resolve concerns efficiently and keep service moving forward.
We are looking for a detail-oriented entry-level Data Analyst | Excel to support data review and access validation activities within a Financial Services environment in Moline, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys working extensively in Excel, organizing large volumes of report data, and helping maintain consistency across multiple banking entities. The role focuses on comparing access-related information, validating report outputs, and assisting with audit support through accurate analysis and documentation.<br><br>Responsibilities:<br>• Analyze exported data from numerous applications to identify differences and maintain alignment in access-related records across charter banks.<br>• Use advanced Excel functions, including Pivot Tables, lookup formulas, and other analytical tools, to organize, validate, and review large datasets.<br>• Perform side-by-side comparisons of user roles across banking entities to confirm consistency and highlight discrepancies for follow-up.<br>• Review permission data across charter banks and document exceptions that require correction or further investigation.<br>• Prepare and maintain tracking files that support validation activities, audit readiness, and ongoing reporting needs.<br>• Generate and evaluate system-produced reports from backend sources to verify completeness and accuracy of access information.<br>• Support provisioning-related tasks after training, following established procedures to help maintain appropriate user access.<br>• Collaborate with internal stakeholders to clarify data issues, resolve mismatches, and improve the reliability of reporting outputs.
<p>We are looking for an experienced Senior Accountant to join our team in Eastsound, Washington. This role is essential for maintaining accurate financial records, ensuring compliance, and supporting various accounting functions. The ideal candidate will possess strong analytical skills and a proven background in handling complex accounting tasks.</p><p><br></p><p>Responsibilities:</p><p>• Record, analyze, and report financial transactions using dual-entry accounting software, ensuring accuracy across accounts receivable, cash receipts, and journal entries.</p><p>• Verify the accuracy of figures, postings, and reports, and address discrepancies through appropriate corrections or reporting.</p><p>• Input donor and service data into customer relationship management software, such as Salesforce, and maintain updated records.</p><p>• Manage accounts receivable activities, ensuring timely collection and accurate documentation.</p><p>• Assist with cash management tasks, including monitoring balances and preparing necessary reports.</p><p>• Support month-end, quarter-end, and year-end close processes by reconciling accounts and preparing necessary journal entries.</p><p>• Prepare for annual audits by organizing documentation and maintaining compliance with established procedures.</p><p>• Maintain secure and accurate electronic backups in accordance with standard operating procedures.</p><p>• Protect sensitive information by adhering to privacy and security protocols.</p><p>• Generate and deliver financial reports as required by management, ensuring clarity and relevance.</p><p><br></p><p>The salary range for this position is $60,000 to $80,000.</p><p><br></p><p>Benefits:</p><p>Health insurance reimbursed at 75% of monthly premium</p><p>Simple IRA with 3% match</p><p>PTO approx. 17.5 days/year</p><p>Closed for typical bank holidays, but not paid</p>
<p>We are looking for an interim Accounting Manager to strengthen core accounting operations and bring greater consistency to key financial workflows. This Long-term Contract opportunity is ideal for someone who enjoys improving processes, organizing complex data, and creating practical solutions in a fast-paced environment. The role centers on month-end activities, reconciliations, payroll-related accounting, and documentation, with a strong emphasis on building scalable procedures that support accurate reporting.</p><p>This is a 3-6+ month contract assignment</p><p>100% REMOTE but candidate must live in the Dallas, Texas metroplex; possible hybrid 1 or 2 days occasionally in WeWorks Dallas/North Dallas office</p><p><br></p><p><strong><u>Interim Accounting Manager (contract position):</u></strong></p><p>Responsibilities:</p><p>• Direct critical portions of the month-end close cycle, resolving issues and establishing more dependable accounting routines.</p><p>• Prepare, review, and improve reconciliations across accounts payable, accounts receivable, and other balance sheet accounts to support accuracy and completeness.</p><p>• Design standardized templates and repeatable methods for reconciliation work to increase efficiency and strengthen financial controls.</p><p>• Assist with monthly profit and loss analysis by improving the quality, consistency, and dependability of financial reporting.</p><p>• Manage accounting support for payroll activity, including reporting, journal entries, templates, and workflow documentation.</p><p>• Record and refine weekly payroll entries for a large field employee population as well as bi-weekly entries for corporate and administrative staff.</p><p>• Build and maintain organized payroll records and tracking tools to improve visibility into recurring activity and proper business segment alignment.</p><p>• Clean, structure, and validate payroll and accounting data to enable more reliable reporting and downstream analysis.</p><p>• Identify process weaknesses, documentation gaps, and control issues, then implement practical improvements in collaboration with cross-functional partners.</p>
<p>We are looking for a Financial Data Analyst to support analytical and reporting activities in New Jersey. This long-term contract position is well suited for an entry-level candidate or early-career individual who brings strong Excel capabilities, a solid understanding of market concepts, and a sharp eye for interpreting complex financial information. The role offers the opportunity to work with financial data, evaluate text-based content, and contribute to accurate analysis across multiple systems and tools.</p><p><br></p><p>Responsibilities:</p><p>• Analyze financial datasets to identify patterns, inconsistencies, and meaningful insights that support business decisions</p><p>• Review and interpret unstructured financial text and convert key details into organized, usable information</p><p>• Prepare spreadsheets, summaries, and recurring reports using advanced Microsoft Excel functions and formulas</p><p>• Enter, validate, and maintain numeric financial information with a high level of accuracy and attention to detail</p><p>• Work across various financial software platforms to gather data, update records, and support analysis requests</p><p>• Assist with market-related research by monitoring financial information and compiling findings for internal stakeholders</p>
We are looking for an experienced Sr. Staff Accountant to join our team in Eastsound, Washington. This is a contract position with the potential for long-term employment, offering an excellent opportunity for career growth within a collaborative and dynamic environment. The ideal candidate will have a strong background in accounting, a passion for numbers, and the ability to work with precision and efficiency.<br><br>Responsibilities:<br>• Record, analyze, and report financial transactions using dual-entry accounting software, such as Abila MIP Fund Accounting.<br>• Verify the accuracy of figures, postings, and financial reports, addressing and correcting discrepancies as necessary.<br>• Input donor and service data into customer relationship management systems like Salesforce, ensuring accuracy and completeness.<br>• Manage accounts receivable processes, including cash receipts and journal entries across multiple funds.<br>• Support cash management activities to ensure financial stability and compliance.<br>• Assist with month-end, quarter-end, and year-end close processes, ensuring timely and accurate completion.<br>• Participate in annual audit preparations by maintaining organized and accurate documentation.<br>• Create and maintain electronic backups in accordance with established standard operating procedures.<br>• Safeguard sensitive information by adhering to privacy and security protocols.<br>• Contribute to the generation of financial reports and data analysis as required.
<p>We are looking for an entry-level Accountant to join a health insurance organization supporting critical financial and tax-related operations. The role is ideal for someone who is highly detail-oriented, comfortable handling routine accounting tasks, and able to collaborate effectively with a remote team while maintaining accuracy in daily financial activities.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day banking support activities, including reviewing and processing payment-related referrals such as voids, stop requests, and returned items submitted by claims teams through OnBase.</p><p>• Assist senior accounting staff by investigating account variances and helping resolve routine financial discrepancies with accuracy and timeliness.</p><p>• Review quarterly tax-related files and help identify, document, and correct issues affecting 941 and 1099 reporting.</p><p>• Partner with the reporting team to refine existing reports and help develop new reporting tools that surface financial issues earlier in the process.</p><p>• Support the preparation and assembly of 941 and 1099 data files for submission into designated tax platforms.</p><p>• Provide seasonal support during tax periods by retrieving and distributing copies of W-2 and 1099 documents for members as needed.</p><p>• Maintain organized records and follow established accounting procedures to ensure reliable documentation and audit readiness.</p>
<p>We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python).</p><p><br></p><p>You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.</p><p>This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions.</p><p><br></p><p>Primary Responsibilities</p><p>Amazon Connect Application Development</p><ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul><p>eAI Orchestration & Backend Services</p><ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul><p> Data Safety, Security & Compliance</p><ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul><p>Web, Chat & Integration Support</p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul><p>DevSecOps & Operations</p><ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
<p>Our client is at the forefront of transforming how teams work through secure, enterprise-grade generative AI applications. They are developing and enhancing an advanced AI-powered assistant for internal use — enabling employees to harness AI safely within a protected environment. </p><p><br></p><p> The Full Stack Software Engineer III will help design, develop, and evolve the next-generation AI platform, driving innovation while ensuring scalability, security, and exceptional user experience. This role spans the full stack — from back-end integration to front-end interfaces — in close collaboration with product, design, and AI engineering teams. </p><p><br></p><p> What You’ll Do Design, develop, and enhance AI-enabled enterprise applications that boost productivity and collaboration. Build and optimize features using large language models, prompt engineering, and AI-assisted workflows. Write efficient, maintainable, and scalable code across database, middleware, and front-end layers. Develop low- to medium-complexity systems and components within larger architectures. Conduct code reviews; mentor and guide Level I and II engineers. Act as module-level design authority, ensuring adherence to architecture and security standards. Plan and execute unit testing; review and validate test plans from entry level engineers. Define and implement integration and performance testing strategies. Troubleshoot and resolve complex production issues; establish frameworks for reliability and observability. Provide advanced production support and drive continuous improvement in performance and user experience. Collaborate with AI engineers, data scientists, and product owners to deliver innovative solutions. Perform additional related duties as assigned.</p>