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266 results for Cybersecurity Analyst jobs

Operations Analyst

Dallas, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a detail-oriented Operations Analyst to join our team in Dallas, Texas. The ideal candidate will bring strong analytical skills and a deep understanding of financial principles to support critical business operations. This role offers an excellent opportunity to contribute to a dynamic investment management environment while advancing your career. Responsibilities: • Conduct detailed financial analyses, including variance analysis and ad hoc reporting, to support decision-making processes. • Develop and maintain financial models to forecast and analyze business performance. • Utilize data mining techniques to extract and interpret complex data sets for actionable insights. • Collaborate with cross-functional teams to ensure accurate reporting and alignment with organizational goals. • Prepare comprehensive reports and presentations to communicate findings to stakeholders. • Monitor operational metrics and identify areas for improvement to enhance efficiency. • Assist in the evaluation of financial strategies and recommend solutions for optimizing processes. • Support audits and compliance initiatives by providing accurate and timely financial data. • Ensure adherence to industry standards and best practices within investment management operations.
2026-06-26T00:00:00Z

Operations Analyst

Elfin Forest, CA
onsite
Temporary / Contract
35 - 45 USD / Hourly
A growing healthcare organization is seeking an Operations Analyst to help improve business performance through reporting, workflow optimization, and operational analysis. This role is perfect for someone who enjoys digging into data, identifying trends, and partnering with leadership to improve efficiency across multiple departments. If you're naturally curious, analytical, and passionate about finding smarter ways to work, you'll have the opportunity to make a measurable impact while supporting a mission-driven organization. ResponsibilitiesBusiness Operations<ul><li>Analyze operational metrics and identify process improvement opportunities</li><li>Develop reports and dashboards for leadership using Excel and reporting tools</li><li>Monitor departmental KPIs and recommend workflow enhancements</li><li>Support project implementation and operational initiatives</li><li>Assist with budgeting, forecasting, and resource planning</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Finance, Human Resources, and Operations leadership</li><li>Document business processes and standard operating procedures</li><li>Support system implementations and operational projects</li><li>Present findings and recommendations to management</li></ul>
2026-07-16T00:00:00Z

Financial Systems Analyst/Blackline Administrator

West Des Moines, IA
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
Position: Financial Systems Analyst / Blackline Systems Administrator Location: HYBRID -- Des Moines, IA / Will also consider California or Conneticut Salary: up to $90 - 120K base *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** BlackLine Systems Owner (Finance Transformation) Hybrid | Multiple U.S. Locations Most companies use tools. Few truly own and optimize them. This is your opportunity to take full ownership of a global BlackLine environment, driving real transformation at the intersection of finance and technology. Why this role stands out • True ownership – sole owner of BlackLine enterprise-wide • High impact – influence close, reconciliations, and financial accuracy • Transformation-focused – drive automation and measurable efficiencies • No ceiling – path into broader finance or systems strategy roles • Executive visibility – partner with senior finance leadership What you’ll do • Own BlackLine administration and optimization across all modules • Partner with Finance + IT to improve workflows, integrations, and reporting • Drive process improvements and automation initiatives • Build dashboards and metrics to enhance close performance • Train users and increase adoption across global teams What they’re looking for • Hands-on BlackLine (or ARCS / Trintech / Cadency) ownership experience • Strong technical + finance/process skillset • Proven ability to drive efficiencies and continuous improvement • Confident communicator who can influence stakeholders Compensation & Details • Competitive base + bonus + equity • Hybrid (4 days onsite) in multiple U.S. locations • Relocation available | No sponsorship If you’re ready to move from supporting a system → owning and transforming it, this is that role. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Simpsonville, SC
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment. Responsibilities: • Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle. • Perform data wiping activities in accordance with established procedures before devices are returned to the vendor. • Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment. • Distribute equipment to end users and provide hands-on support during setup and rollout activities. • Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently. • Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion. • Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding. • Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Exeter, NH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment. Key Responsibilities<ul><li>Manage and resolve end-user support requests through a ticketing system.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.</li><li>Support users across on-premises and hybrid cloud environments.</li><li>Document issues, resolutions, and support procedures.</li></ul>
2026-07-06T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Edison, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance and dependable end-user support in Edison, New Jersey. This Long-term Contract position is ideal for someone who can resolve a wide range of desktop, device, and access issues while helping maintain a stable and efficient IT environment. The role requires a strong service mindset, solid troubleshooting ability, and close collaboration with internal technology teams to keep daily operations running smoothly. Responsibilities: • Deliver advanced support for Windows, macOS, and mobile devices, resolving escalated technical problems with a focus on timely service restoration. • Install, configure, and maintain desktops, laptops, printers, and related peripherals to support employee productivity across the organization. • Investigate and address issues involving enterprise applications, user access, and network connectivity while ensuring clear communication with end users. • Create and update system images, and carry out hardware replacements, software installations, and version upgrades as needed. • Write and maintain clear operating procedures and internal support documentation to improve consistency and knowledge sharing. • Track service desk performance data, review recurring issue patterns, and recommend improvements that enhance response efficiency and service quality. • Partner with network, security, and infrastructure teams to coordinate resolution of complex incidents and multi-team technical problems. • Oversee IT asset records, support software license tracking, and help manage equipment refresh cycles throughout the device lifecycle.
2026-07-16T00:00:00Z

Help Desk/Desktop Support Analyst

Phoenix, AZ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering dependable service in a fast-paced environment. The ideal candidate is comfortable supporting Microsoft Windows systems, handling service desk requests, and assisting with user account administration through Active Directory. Responsibilities: • Respond to incoming support requests and manage service desk tickets through resolution with clear, timely communication. • Diagnose and resolve routine technical issues involving desktops, laptops, peripherals, and Microsoft Windows 10 environments. • Provide user support for software, hardware, login, and connectivity problems by applying structured troubleshooting methods. • Create, update, and maintain user accounts, permissions, and related access settings within Active Directory. • Escalate more complex incidents when needed and document findings, actions taken, and outcomes in the ticketing system. • Install, configure, and support end-user devices and standard business applications to maintain daily operations. • Track recurring technical issues and share feedback that helps improve support processes and service quality.
2026-07-08T00:00:00Z

Help Desk/Desktop Support Analyst

Tempe, AZ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Tempe, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving hardware and software issues, delivering responsive service, and helping maintain a stable desktop environment. The role focuses on troubleshooting Microsoft Windows systems, supporting user access, and managing service requests with professionalism and efficiency. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and basic software issues reported by end users. • Diagnose and resolve Microsoft Windows 10 problems, including login issues, system errors, and general workstation performance concerns. • Support account access and user administration tasks within Active Directory, such as password resets and permission-related requests. • Handle incoming service desk tickets, document resolutions clearly, and ensure issues are addressed within expected response times. • Troubleshoot common technical problems through remote support or in-person assistance, escalating more complex incidents when needed. • Set up, configure, and maintain desktop equipment to support daily business operations. • Track recurring support issues and share observations that help improve overall service quality and user experience.
2026-07-14T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Merrillville, IN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation. Responsibilities: • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests. • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting. • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities. • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption. • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency. • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary. • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through. • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures. • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID. • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

De Pere, WI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a steel manufacturing organization in De Pere, Wisconsin. This position focuses on delivering hands-on and remote support for endpoint rollouts, device setup, user data transfers, and day-to-day technical assistance during a broad workplace technology upgrade. The ideal candidate brings strong Windows support experience, a customer-first approach, and the ability to help employees adapt smoothly to new tools and processes. Responsibilities: • Lead workstation replacement and deployment activities, ensuring employees receive properly prepared devices with minimal interruption to their work. • Build, image, configure, and provision Windows endpoints for new deployments, refresh cycles, and reissued equipment. • Transfer, verify, and safeguard user files during device changes, including support for cloud storage solutions such as OneDrive. • Assist with cloud identity and endpoint administration efforts, including device enrollment and configuration through modern management platforms. • Provide onsite and remote technical support during rollout events, resolving hardware, software, and access issues in a timely manner. • Help end users navigate updated productivity applications, authentication methods, and collaboration tools through clear guidance and practical instruction. • Investigate and resolve migration-related problems affecting desktops, applications, profiles, and connectivity after deployment activities are completed. • Maintain accurate records of deployment progress, support actions, and validation steps to promote consistency and data integrity throughout the project.
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Seattle, WA
remote
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is looking for a customer-focused Service Desk professional with strong Microsoft applications and SaaS support for a long-term contract with a real estate client based in Seattle, Washington. This role is ideal for someone who thrives in a fast-paced, remote environment, enjoys solving technical problems, and delivers a true white-glove support experience to end users. Duration: Long-term contractPay rate: up $35/hourlyLocation: 100% Remote – working in CST or EST hours Key Responsibilities:<ul><li>Provide Service Desk support to end users, delivering timely and high-quality technical assistance</li><li>Support SaaS-based applications with a strong focus on Microsoft-centric technologies</li><li>Troubleshoot and support Hybrid Exchange and Microsoft environments (with an upcoming transition to fully Exchange)</li><li>Deliver white-glove support, ensuring a positive and professional user experience</li><li>Work remotely while maintaining strong communication and collaboration with internal teams</li></ul>
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Bonita Springs, Florida. This contract opportunity is ideal for a service-focused individual who can resolve technical issues efficiently while delivering a high standard of support to employees across the business, including senior leadership. The role centers on troubleshooting desktop and application concerns, documenting solutions thoroughly, and helping users adapt to updated tools and processes. Responsibilities: • Deliver responsive technical assistance for desktop, application, and access-related issues affecting employees at all levels of the organization, including executive stakeholders. • Investigate incidents by asking targeted questions, identifying underlying causes, and working toward complete resolution whenever possible. • Record each support interaction with clear, accurate ticket notes that capture the issue, actions taken, and final outcome. • Support the day-to-day use of business applications and core IT services, ensuring users receive timely and effective assistance. • Contribute feedback to service desk leadership by highlighting recurring problems, user trends, and areas for operational improvement. • Take part in business and user testing activities to build familiarity with upcoming system changes and application enhancements. • Guide end users through technical concepts in straightforward language and provide instruction when new processes or tools are introduced. • Monitor and address support requests within established service expectations and assist with reporting on team performance metrics.
2026-07-02T00:00:00Z

Help Desk/Desktop Support Analyst

Boston College, MA
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support. Responsibilities:• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.• Support user account access and directory-related tasks, including basic administration within Active Directory.• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.
2026-07-01T00:00:00Z

Help Desk/Desktop Support Analyst

Tonawanda, NY
onsite
Temporary to Hire
26 - 34 USD / Hourly
We are looking for a hands-on Help Desk/Desktop Support Analyst to join our team in Tonawanda, New York. This contract-to-permanent opportunity is well suited for an experienced IT support specialist who can resolve advanced technical issues, strengthen day-to-day support operations, and build strong relationships with end users. The person in this role will contribute as a senior technical resource while also helping elevate team performance through guidance and process improvement. This position offers a clear path toward future leadership growth for someone who brings initiative, sound judgment, and a service-focused mindset. Responsibilities: • Act as a higher-level resource for complicated incidents and service requests that require deeper technical analysis and resolution. • Deliver Tier 2 and Tier 3 support for end-user devices, operating systems, business applications, and core workplace technology. • Diagnose and resolve issues involving Windows desktops and laptops, Microsoft 365, Active Directory, printers, mobile devices, and endpoint tools. • Prepare, install, and maintain computers and related equipment to ensure employees have reliable and secure technology resources. • Manage user lifecycle support by handling employee onboarding, departures, password assistance, account access changes, and software entitlement updates. • Assist with support for Microsoft-based platforms and business systems, including tools such as Microsoft Dynamics, Epicor P21, ServiceTitan, or similar enterprise applications. • Track system notifications and service desk activity, then respond to technical problems in a timely and organized manner. • Create clear documentation, maintain support procedures, and expand knowledge base content to improve consistency and efficiency across the team. • Partner with internal departments and third-party vendors to coordinate solutions, remove recurring issues, and improve the overall user experience. • Share knowledge with entry-level support staff by offering coaching, technical guidance, and practical troubleshooting support, while participating in after-hours coverage when needed.
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: • Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. • Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. • Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. • Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. • Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. • Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Tempe, AZ
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization. Responsibilities: • Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment • Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach • Manage incoming service desk requests, document actions taken, and follow tickets through to completion • Administer user accounts and access permissions within Active Directory based on established procedures • Set up, configure, and maintain Windows 10 devices for new and existing employees • Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams • Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs • Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement
2026-07-14T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T00:00:00Z

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