We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance and dependable end-user support in Edison, New Jersey. This Long-term Contract position is ideal for someone who can resolve a wide range of desktop, device, and access issues while helping maintain a stable and efficient IT environment. The role requires a strong service mindset, solid troubleshooting ability, and close collaboration with internal technology teams to keep daily operations running smoothly.<br><br>Responsibilities:<br>• Deliver advanced support for Windows, macOS, and mobile devices, resolving escalated technical problems with a focus on timely service restoration.<br>• Install, configure, and maintain desktops, laptops, printers, and related peripherals to support employee productivity across the organization.<br>• Investigate and address issues involving enterprise applications, user access, and network connectivity while ensuring clear communication with end users.<br>• Create and update system images, and carry out hardware replacements, software installations, and version upgrades as needed.<br>• Write and maintain clear operating procedures and internal support documentation to improve consistency and knowledge sharing.<br>• Track service desk performance data, review recurring issue patterns, and recommend improvements that enhance response efficiency and service quality.<br>• Partner with network, security, and infrastructure teams to coordinate resolution of complex incidents and multi-team technical problems.<br>• Oversee IT asset records, support software license tracking, and help manage equipment refresh cycles throughout the device lifecycle.

• Hands-on experience supporting desktop environments in a help desk or desktop support capacity.<br>• Working knowledge of Active Directory for basic user account and access-related support tasks.<br>• Strong proficiency with Microsoft Windows, including Windows 10 troubleshooting and system support.<br>• Familiarity with service desk ticketing processes and the ability to manage and prioritize multiple support requests.<br>• Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices.<br>• Experience assisting users with connectivity, application access, and general workstation issues.<br>• Strong communication skills and a customer-focused approach to delivering technical support.

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