<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. <strong>This is an onsite, contract opportunity.</strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and onsite technical support for staff using Windows workstations and related business technology</p><p>• Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations</p><p>• Administer Microsoft 365 applications and services, helping users with account access and productivity tool support</p><p>• Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes</p><p>• Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees</p><p>• Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution</p><p>• Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support</p><p>• Assist with basic network and connectivity problem solving, including common endpoint and access-related issues</p><p>• Contribute to general IT operations and endpoint administration to support a stable and secure computing environment</p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency.<br><br>Responsibilities:<br>• Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations.<br>• Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues.<br>• Respond to service desk tickets and document support activities in a clear and timely manner.<br>• Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly.<br>• Support basic Active Directory tasks such as account assistance, password resets, and access verification.<br>• Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional.<br>• Collaborate with internal staff to address technical needs and escalate more complex issues when necessary.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.</p><p>• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.</p><p>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.</p><p>• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.</p><p>• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.</p><p>• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.</p><p>• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly).</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.</p><p>• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.</p><p>• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.</p><p>• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.</p><p>• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.</p><p>• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.</p><p>• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards</p>
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development.<br><br>Responsibilities:<br>• Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users.<br>• Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date.<br>• Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications.<br>• Support account access and user administration tasks within Active Directory, including routine account maintenance.<br>• Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner.<br>• Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns.<br>• Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment.<br>• Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks.<br>• Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access.<br>• Track, update, and resolve support requests through the service desk system while keeping records accurate and current.<br>• Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed.<br>• Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time.<br>• Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up.<br>• Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps.<br>• Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team.
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity.<br><br>Responsibilities:<br>• Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support.<br>• Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines.<br>• Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks.<br>• Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference.<br>• Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved.<br>• Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting.<br>• Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues.<br>• Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook.<br>• Resolve printer-related issues, such as troubleshooting and setting up printers for users.<br>• Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems.<br>• Support Active Directory administration tasks, including user account management.<br>• Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware.<br>• Collaborate with team members to address complex technical challenges and escalate issues when necessary.<br>• Deliver clear and effective communication to users during support interactions.<br>• Maintain accurate documentation of resolved issues and ongoing technical processes.<br>• Ensure adherence to company protocols and best practices in IT support.<br>• Participate in continuous improvement initiatives to enhance overall service quality.
We are looking for a Help Desk/Desktop Support Analyst to support end users in Battle Creek, Michigan within a mission-driven non-profit environment. This Long-term Contract position focuses on delivering dependable desktop and technical assistance, resolving day-to-day Microsoft Windows issues, and ensuring a positive support experience. The ideal candidate is comfortable handling service desk requests, troubleshooting workstation problems, and supporting user account access with accuracy and professionalism.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and basic system issues reported by end users.<br>• Troubleshoot Microsoft Windows 10 and related workstation problems to restore productivity as quickly as possible.<br>• Manage service desk ticket queues by documenting issues, prioritizing requests, and following through to resolution.<br>• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.<br>• Diagnose common hardware, software, and connectivity concerns using a practical and methodical approach.<br>• Communicate clearly with employees to gather issue details, explain solutions, and set expectations on next steps.<br>• Escalate more complex incidents when needed while maintaining accurate records of actions taken and current status.
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.<br><br>Responsibilities:<br>• Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.<br>• Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.<br>• Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.<br>• Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.<br>• Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.<br>• Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.<br>• Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.<br>• Travel to client locations as needed to provide in-person technical assistance and equipment support.
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs.<br><br>Responsibilities:<br>• Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity.<br>• Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications.<br>• Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process.<br>• Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting.<br>• Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces.<br>• Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access.<br>• Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns.<br><br>Responsibilities:<br>• Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability.<br>• Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied.<br>• Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions.<br>• Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics.<br>• Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness.<br>• Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed.<br>• Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
<p>We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.</p><p>• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.</p><p>• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.</p><p>• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.</p><p>• Prepare, configure, back up, and update computer systems to support business operations and user readiness.</p><p>• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.</p><p>• Support account and access-related tasks within Active Directory and related enterprise environments.</p><p>• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.</p>
We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base.<br><br>Responsibilities:<br>• Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner.<br>• Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion.<br>• Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users.<br>• Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly.<br>• Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities.<br>• Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology.<br>• Support user account access and directory-related tasks within Active Directory and Windows-based environments.<br>• Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications.<br>• Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users.<br>• Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved.<br>• Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly.<br>• Support account access needs, including user setup, password assistance, and permissions work within Active Directory.<br>• Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures.<br>• Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions.<br>• Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
<p>Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.</p><p>• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.</p><p>• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.</p><p>• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.</p><p>• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.</p><p>• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.</p><p>• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.</p><p>• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.</p>
<p>obert Half is seeking a Software Engineer II – AI Engineer to analyze, design, program, debug, test, implement, and support the privacy, security, and governance controls that protect generative AI technologies. This role safeguards GenAI-enabled applications, including LLM-powered workflows, RAG pipelines, plugins, skills, and autonomous agents, by embedding data protection, security guardrails, and responsible AI governance across the development lifecycle. </p><p> </p><p>This role supports SDLC documentation across all phases, with a focus on data privacy, security guardrails, governance, compliance, and risk management. It also works with users to define requirements and support applications in production. </p><p><strong>What You’ll Do</strong> </p><ul><li>Design and implement data privacy controls, including PII/PHI detection, redaction, and data minimization. </li><li>Build security guardrails, including prompt-injection defense, jailbreak prevention, and output filtering. </li><li>Establish governance for plugins, skills, and agents, including registration, approval, and lifecycle management. </li><li>Review and vet third-party plugins, skills, and agent tools for security, privacy, and compliance risks. </li><li>Define and enforce access controls, authentication, and least-privilege permissions for AI components. </li><li>Implement guardrails for autonomous agents, including action scoping, tool-use restrictions, and human-in-the-loop approval. </li><li>Apply data classification, retention, and residency policies across GenAI data flows. </li><li>Monitor AI systems for policy violations, data leakage, and anomalous plugin, skill, or agent behavior. </li><li>Maintain audit trails and logging for plugin, skill, and agent activity. </li><li>Support compliance with regulations and frameworks, including GDPR, CCPA, and the EU AI Act. </li><li>Provide Level II production support for security, privacy, and governance incidents. </li><li>Support incident response, including containment, escalation, and remediation. </li></ul>
<p>We are looking for an experienced SEC Reporting Analyst to support financial reporting activities for a Long-term Contract position based in Los Angeles, California. This role will focus on preparing accurate external filings, developing high-quality disclosures, and partnering across accounting, tax, and audit functions. The ideal candidate brings strong knowledge of SEC reporting, technical accounting, and income tax reporting, along with the ability to work effectively in a deadline-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare footnote disclosures and supporting schedules for quarterly and annual SEC filings, including Forms 10-Q and 10-K.</p><p>• Assist with the completion of external financial reports by coordinating information across corporate accounting and related stakeholders.</p><p>• Partner with external auditors to provide documentation, respond to inquiries, and support the review process for filed statements.</p><p>• Apply technical accounting knowledge to evaluate reporting matters and help ensure disclosures are complete and compliant.</p><p>• Support technical accounting and purchase accounting to ensure compliance with US GAAP.</p><p>• Lead purchase accounting efforts (valuation, purchase price allocation, fair value, opening B/S) in compliance with ASC805</p><p>• Contribute to month-end and period-end close activities by preparing journal entries, reviewing general ledger activity, and reconciling accounts.</p><p>• Utilize Oracle and related financial systems to gather reporting data, validate balances, and maintain reporting accuracy.</p>
We are looking for a meticulous SEC Reporting Analyst to support external reporting, technical accounting research, and regulatory compliance for our finance organization in Houston, Texas. This role will play a central part in preparing periodic filings, evaluating complex accounting matters, and partnering with cross-functional teams to ensure accurate and timely financial disclosures. The ideal candidate brings a solid foundation in U.S. GAAP and SEC reporting, along with the ability to communicate accounting conclusions clearly to internal and external stakeholders.<br><br>Responsibilities:<br>• Oversee the preparation and review of quarterly and annual SEC filings, including Forms 10-Q, 10-K, 8-K, and Section 16 reporting, to support complete and timely submissions.<br>• Contribute to the development and filing of the annual proxy statement, coordinating required financial and governance-related disclosures.<br>• Evaluate newly issued accounting guidance and work with business partners to determine reporting implications and implementation needs.<br>• Investigate complex accounting topics, document technical positions, and discuss conclusions with external auditors to support final treatment.<br>• Prepare clear written analyses that explain significant transactions, financial reporting judgments, and accounting conclusions for management and audit review.<br>• Review acquisition and related transaction documents to identify accounting, valuation, and disclosure considerations.<br>• Manage recurring valuation-related reporting activities and maintain supporting schedules and workpapers for quarterly updates.<br>• Lead the annual goodwill impairment assessment and coordinate supporting analysis for review by key stakeholders.<br>• Partner closely with Accounting, Finance, Legal, and other internal teams to strengthen reporting processes, update controls, and support audit requests and special projects.
<p>We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Act as the central coordination point during production incidents and service disruptions.</p><p>· Lead and facilitate major incident bridge calls involving technical and business stakeholders.</p><p>· Coordinate technical teams and drive restoration activities through incident resolution.</p><p>· Assess business impact and ensure appropriate escalation of critical issues.</p><p>· Maintain situational awareness throughout the incident lifecycle.</p><p>· Deliver timely and effective incident communications to stakeholders.</p><p>· Monitor the health and performance of business-critical applications and services.</p><p>· Analyze events, alerts, and operational data to identify service-impacting issues.</p><p>· Coordinate proactive actions to minimize service disruptions and prevent incidents.</p><p>· Support operations across hybrid-cloud and on-premises environments.</p><p>· Support Incident, Event, Change, Problem, and Major Incident Management processes.</p><p>· Maintain accurate and complete records within ServiceNow.</p><p>· Ensure adherence to ITIL-based service management practices.</p><p>· Promote operational excellence through process consistency and discipline.</p><p>· Facilitate Root Cause Analysis (RCA) activities following major incidents.</p><p>· Coordinate post-incident reviews and corrective action planning.</p><p>· Identify recurring issues, trends, and opportunities for process improvement.</p><p>· Drive accountability for long-term resolutions and preventative measures.</p><p>· Contribute to automation, operational maturity, and service improvement initiatives.</p>
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.<br><br>Responsibilities:<br>• Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.<br>• Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.<br>• Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.<br>• Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.<br>• Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.<br>• Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.<br>• Contribute to departmental initiatives and complete additional technology-related projects as assigned.<br>• Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
<p>We are looking for an experienced Sr. Information Analyst to support IT risk, governance, and compliance initiatives in Hackensack, New Jersey. This role focuses on strengthening security and privacy practices by evaluating control environments, identifying compliance gaps, and helping align internal standards with recognized regulatory and industry frameworks. The ideal candidate will work closely with cross-functional teams, communicate findings to leadership, and contribute to awareness programs that improve organizational readiness and accountability.</p><p><br></p><p>Responsibilities:</p><p>• Support the development and rollout of security and compliance policies, standards, and operating procedures that align with established global governance frameworks.</p><p>• Perform risk reviews, vulnerability evaluations, and gap analyses to uncover control weaknesses and recommend practical remediation steps.</p><p>• Help implement and validate controls designed to meet applicable U.S. federal regulatory expectations and broader compliance obligations.</p><p>• Participate in audit and assessment activities, including controls testing, internal reviews, and privacy-focused evaluations, then document findings and improvement opportunities.</p><p>• Partner with business and technical teams to coordinate compliance efforts, track action items, and promote consistent risk management practices.</p><p>• Create clear reports, scorecards, and dashboards that summarize compliance status, key risks, and progress for senior leadership.</p><p>• Contribute to security awareness efforts by helping develop training content, simulated exercises, and digital learning materials for employees.</p><p>• Analyze participation data, feedback, and performance metrics to measure training effectiveness and support ongoing program enhancements.</p>
<p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
<p>Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment.</p><p><br></p><p>The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments. </p><p><br></p><p><strong>Location: </strong>Blawnox, PA</p><p><strong>Employment Type: </strong>Permanent Hire </p><p><strong>Status:</strong> Full-Time</p><p><strong>Schedule:</strong> Monday-Friday | Standard Business Hours</p><p><strong>Compensation:</strong> $26/hour</p><p><strong>Work Environment:</strong> Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-level technical support for hardware, software, networking, and end-user issues</li><li>Manage support requests from intake through resolution</li><li>Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Install, configure, and maintain workstation hardware and software</li><li>Support user account administration, password resets, and access management</li><li>Assist with Microsoft 365 administration and end-user support</li><li>Perform basic server administration and infrastructure support tasks</li><li>Document support requests, resolutions, and technical procedures</li><li>Maintain technology asset records and assist with equipment deployment</li><li>Train and support users on technology best practices</li><li>Coordinate with third-party vendors to resolve technical issues</li><li>Travel occasionally between local sites to provide hands-on support</li><li>Participate in an after-hours on-call rotation as required</li></ul>